Care Homes Owned by Optalis Ltd in Berkshire

As with most care facilities in the UK, turnover of staff can be an issue and staff numbers can be tight, but this is beyond the control of the staff and managers at Bluebell, and due to budget constraints overall, I am very satisfied

Fantastic day put on for residents and family. Hawaiin themed BBQ was a great idea. My son loved seeing his great Nanny happy.

The home offers good all round care. There are activities for those who wish to participate. If you would rather just stay in your room, that's ok too. The food is good and staff always polite.

My sister is in Bluebells. I was worried for her at first but she seems to have settled (although she wouldn't admit to that!) I find the staff very nice and the home is clean and residents are very well cared for. The food is excellent and chef goes out of his way to give them what they fancy to eat.

As a family from what we have experienced so far we have no complaint. Leaving our mother in the capable hand of Bluebell House.

I am pleased with the care that is being provided.

I like all the carers nurses & entertainers and all the food.

Bluebell is a wonderful care & nursing home. I have previously emailed Optalis due to the feedback I felt important to share! I love all the staff here and the care & support provided to my grandmother from the carers to the activity co-ordinators, the chefs, the cleaners, the gardener, the managers & everyone in-between! Thank you!

Staff are always friendly & helpful.

Accomodating for us to visit nan as a family.

We were hoping to spend time together as a family. The staff were incredibly accommodating & welcoming from the moment we arrived, allocating us a large living area to spend time in. The room was nicely decorated & there was plenty of seating for everyone. When we needed some more forks, they went & got some, no problem. We had a really lovely evening & were very grateful we were all able to spend time together.

I feel very relieved to see him being so well looked after.

My experience with Bluebell House is very nice and staff helpfull.

My experience of coming here are that the nurses and staff are very helpful, polite.

It was a difficult time when Mum first came to the home, but through the support of the team the transition has been sealess, even allowing for a few bumps in the road.

Mum only been here for 2 weeks so far but all seems very good. I feel very comfortable visiting Mum as staff are all friendly and helpful. Mum not happy at first but she seem more settled now.

Cleaning very good and note taking regarding residents very good.

My grandad has been at Bluebell House for three months now and wow, what a wonderful place. It is always a worry when trying to pick the right place but we have with Bluebell, me and all my family are so pleased. Staff are great with him and his needs. Activities are brilliant and it has been lovely to see all the residents get involved. The care here is to a high standard and nothing is too much. I love its open-door policy and we can come and go when we want and are always welcomed. Grandad had his 93rd birthday last week and the home accommodated our large family so we could celebrate with him and made it so special with entertainment too. Such a relief for us to leave Grandad there and not have to worry. We are updated constantly if Grandad's needs change. Thank you so much to all staff at Bluebell for all you do. You are all so special.

I like that you don't need to make an appointment to visit, just pop in, which to me, means that everyone/everything you see is genuine.

I enjoyed my visit to the home. Was very impressed with the entertainment and the staff who organised it. The food looked very good and all seemed to enjoy.