Hollies Care Home is set in a rural village location with views over fields from the back of the home. The village has its own local bakery, greengrocers, butchers and pub and is fortunate to have very close links with the local church 'St Mary's' who attend the home monthly for Holy Communion services.
A warm and homely atmosphere can be found in the Hollies lounges, one of them a reminiscence lounge and the other one a lovely peaceful 'quiet lounge' which families enjoy booking for private functions. An activities coordinator ensures a full program of entertainment, with piano playing a favourite pastime, together with arts, crafts and quizzes.
A variety of refreshments are always available to residents and care plans include all their medication and daily dietary requirements.
Hollies Care Home provides residential and nursing care to elderly residents, taking pride in delivering solutions to suit a range of personal needs while being an enjoyable facility in which to live.
Group: Larchwood Care
Person in charge: Gemma Louise Denning (Home Manager)
Local Authority / Social Services: West Berkshire Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Hindi
Single Rooms: 56
Shared Rooms: 1
Rooms with ensuite WC: 39
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Hollies: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hollies has a Review Score of 8.4 (8.360)
The Review Score of 8.4 (maximum of 10) for Hollies is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Hollies in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.938 for Hollies is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) ) ÷ 48 Ratings = 4.938
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.422 Points relating to the number of positive Reviews for Hollies is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 2 Reviews ÷ 11.6 Target = 0.172
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Belinda H (Daughter of Resident) on Thursday 27 April 2017. Relates to April 2017.
I picked this home after visiting other cares.
Since my mother (who has Dementia) and father who is 94 and of sound mind arrived, the manager and all staff have helped them settle in.
We always find they are both cared for in every way and with we are made to feel very welcome.
Residents are happy and well looked after, the staff and manager so the extra mile.
How likely would you be to recommend Hollies? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Good
Management: Excellent
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Website Submission by Yvonne W (Daughter of Resident) on Friday 7 April 2017. Relates to March 2017.
My mum who is 91 has been in this home since January this year and I am very impressed with the care and patience of all staff as my mum can be a little difficult at times. Her room is a good size and very clean with an ensuite and everything to hand that she needs. My mum loves her food and is enjoying all her meals which she can have in the dining room or her room if she so wishes. There are activities every day. The home has a real feel of a family with staff are always happy to answer any questions we may have. Putting my name down for the future.
How likely would you be to recommend Hollies? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Paula Maddams, Regional Manager at Hollies responded to this review on 10 Apr 2017:
Thank you very much will pass onto staff.
Review submitted from a Website Submission by Vincent H (Volunteer) on Tuesday 31 May 2016. Relates to May 2016.
I help with activities on a Tuesday afternoon it's coming up to 4 years, we play dominoes with the residents and have seen a positive result with the residents, and those who run activities do an excellent job. I also visit residents.
How likely would you be to recommend Hollies? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Stephenie H (Volunteer) on Tuesday 31 May 2016. Relates to May 2016.
I help with activities coming up to 4 years, we play dominoes with the residents and have seen a positive result, those who run activities do an excellent job. And all the staff are friendly. Also visit residents.
How likely would you be to recommend Hollies? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
