Kent Square Care Group (formerly APS Care Ltd) in Norfolk | 2 Care Homes

Review of
Burlingham House
from J H (Daughter of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

Mum has been in Burlingham house for 5 months now and seems settled and happy.The staff are amazing, kind, compassionate, caring, funny and above all look after my Mum with respect. I feel the pressure taken off me and can now enjoy quality time with mum.They keep me informed of any/all changes in

mum's well-being. The choice of meals is great, and plenty of variety. They have plenty of activities to do , should they choose to participate. I feel happy that my mum is being well cared for with good people and a beautiful home to live in.

Reply from Angie Venables, Registered Manager at Burlingham House

Thank you so much for your kind and heartfelt words. We're absolutely delighted to hear that your mum is feeling settled and happy at Burlingham House. It means the world to our team to know that their care and compassion are making a positive difference not only for your mum but for you as well.

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Review of
Burlingham House
from Mandy G (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident at Burlingham for around 4 months now she's settled in really quickly , all the staff are friendly and helpful they are looking after mum really well . She has a lovely room looking onto the garden and has different activities to do each day which I know she loves . It's a joy

to see her so settled in such a nice place . Thanks to all the team at Burlingham you really are a great bunch of people

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Review of
Burlingham House
from Jackie T (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

My dad has just returned from two weeks respite care and I cannot fault anything. The staff have all been absolutely amazing, so kind and caring and professional. Also, so accurate with a large amount of regular medication. Great food too, I'm told!
Thank you all, we would not hesitate to use

you again in the future should the need arise.

Reply from Angie Venables, Registered Manager at Burlingham House

Thank you so much for taking the time to review us - it truly means a lot. We're incredibly grateful for your kind words and support. Receiving such a wonderful review not only encourages our team but also helps others get to know what we strive to offer. Your feedback is greatly appreciated, and we're so glad we could provide a positive experience for you.

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Review of
Burlingham House
from Julie F (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

The care that my Mother received at Burlingham House. was excellent. I couldn't fault anything. The amazing staff are friendly, caring, nothing was too much trouble. The staff always welcomed you in with a smile. My goodness the food looked and smelted delicious. My Mother and other resident were always

clean and well presented.The Manager and Staff made my Mother feel welcome she soon became a part of their family.
I came to visit Mum weekly and I always felt happy when I left, knowing that she was happy.
Unfortunately mum's stay was only for 6+ weeks as she sadly passed away peacefully in her sleep.
The support, empathy provided at mum passing was amazing. If you are thinking of putting your loved one into a care home then I would recommend you put them into Burlingham House as this home deserves to rated as a 10

Reply from Angie Venables, Registered Manager at Burlingham House

Thankyou so much for your amazing review I will pass this onto my team.

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Review of
Burlingham House
from L J (Friend of Resident) published on 10 February 2025 Submitted via Website • Report

Overall Experience

Absolutely amazing staff couldn't wish for better care and an amazing place
looking after my mum. Thank you to everyone. Done such an amazing job each and every one of you. Really couldn't wish for a better care home.

Reply from Angie Venables, Registered Manager at Burlingham House

We are so lucky to have such a dedicated and caring team. Thank you so much for this lovely review it is very much appreciated.

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Review of
Burlingham House
from Jeremy H (Nephew of Resident) published on 11 October 2024 Submitted via Website • Report

Overall Experience

My aunt was admitted to Burlingham House in July 2020 following a capability assessment by the council. She was looked after, from the start, very well and settled in easily and she soon accepted being there. At that time her memory loss was only limited, so her move could have been problematic but

it was not.
She has been very well cared for right up to the time of her decline in the last few months and death on 27th September at the age of 101. Last year, when she had her 100th Birthday, Burlingham staff made a great effort to arrange a party for her and for all the residents, including laying on an opera singer - as my aunt was a keen member of a choir when younger. My aunt was single and none of her family lived close, so Burlingham staff became her family. In her last days, they and the local doctor worked together to ensure that she was in minimal pain and discomfort. Many of her relations were able to visit her in this time and to say goodbye. A big thank you!

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Review of
Burlingham House
from P J (Son of Resident) published on 13 September 2024 Submitted via Website • Report

Overall Experience

My mum has been at this care home over a month now mum has been looked after by the staff . Who are all very friendly and helpful. It's a lovely home and the staff are always helpful and kind.
The place is very clean and there is plenty of room for the residents to move around or they can sit and chill.
There

are daily activities to do if they wish.
We are pleased we made the correct decision and have no regets.

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Review of
Burlingham House
from J S (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report

Overall Experience

I have had a very positive experience with Mum's care at Burlingham House
for the last four months.
The managers and carers are very professional, caring and friendly,
nothing is too much trouble they never complain about my numerous questions
and needs for Mum.
The food is to a high standard

and when Mum is not feeling hungry, they
will try and prepare something specially for her.
I can relax and know Mum is being very well cared for.
Cannot thank them enough.

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Review of
Burlingham House
from Janice D (Wife of Resident) published on 7 March 2024 Submitted via Website • Report

Overall Experience

My husband was a resident in Burlingham House for 2 months before he passed away. We were both well cared for I cannot praise the carers enough. When I visited they always greeted me by my Christian name. When he became quite frail I didn't want to leave him and in his last few days they arranged for

me to stay near him. I was always looked after well. There were always lots of activities going on for the residents. We had a lovely Christmas Day dinner and Christmas party. Children from a nearby school came in to sing carols on one of the days leading up to Christmas. I cannot praise them enough, carers and managers.

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Review of
Burlingham House
from Chloe K (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report

Overall Experience

Having previously had experience working in several homes within Norfolk, I can confidently say this care home is one of the best I have visited. All the staff are very friendly and are always ready to have a chat and a laugh with both residents and their relatives. They are all very welcoming and well-trained

to do the job. The home itself is very homely, especially with all the recent refurbishments. The kitchen staff provide excellent food with a great variety. The maintenance team do a great job keeping the home clean and maintained. Activities coordinators keep the residents busy with a different variety of activities including 1:1. Also decorating the home for different events/seasons etc which is nice to see. I would definitely recommend this care home.

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Review of
Burlingham House
from Susan M (Daughter of Resident) published on 15 November 2023 Submitted via Website • Report

Overall Experience

My mum lives at Burlingham House and I live in the US. I cannot speak highly enough of the team of caregivers and the quality of service she receives. The communication is excellent and I always feel informed about what is happening with her care.
On a recent visit, I was impressed to learn we could

visit at any time. Every visit my Mum was well cared for, in clean clothing and engaged in great activities. Despite her advanced dementia, she is still able to bake and enjoy her time. Every staff member we encountered was caring and seemed to know Mum well as an individual.
This is a caring, clean, person centered environment! The staff have a wonderful sense of humour and I really enjoyed my visits to Mum. It left me feeling peaceful knowing she is well cared for.

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Review of
Burlingham House
from T C (Daughter of Resident) published on 27 September 2023 Submitted via Website • Report

Overall Experience

Burlingham House Care Home has provided very good care for my mother over the past few years and I would recommend it to anyone considering residential care for a loved one. Burlingham House have worked with my mother to get her back to the point where she can return home to live with me and my partner.

She was in a very poor state when she first went there and thanks to them, she is back on track. Care staff are very friendly and do go above and beyond. My mum became quite attached to certain members of staff, as they became attached to her. She will return for respite care at some point in the future as I know she will be in safe hands there. I would say I built up a very strong relationship with the manager, in particular. She was always responsive to my emails, calls, requests and any suggestions.

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Review of
Burlingham House
from Patricia C (Sister of Resident) published on 20 September 2023 Submitted via Website • Report

Overall Experience

The staff at Burlingham House are very kind, caring and approachable. They take great care of each resident, building good relationships with them and their families. I feel that my brother is very well cared for and liked, he is encouraged to take part in daily activities with staff and other residents.

Which he enjoys.
The staff also arrange other activities for the residents and their families for example; A BBQ, Afternoon Tea, singers and other entertainment etc.
Should I have any concerns I am able to discuss with any member of staff and feel listened to and receive support when needed. I know my brother is safe and well cared for.

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Review of
Florence House
from J M (Friend of Resident) published on 24 February 2022 Submitted via Postal Card • Report

Overall Experience

Outstanding care and compassion shown to my friend and all the other residents during a very difficult time. Good activities offered to combat lockdown rules. Excellent, caring staff and well-organised manager, who was always available for a chat.

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Review of
Burlingham House
from R G L (Daughter of Resident) published on 8 July 2021 Submitted via Website • Report

Overall Experience

My father was a resident at Burlingham House for just over 2 years, until his death earlier this year and I cannot praise the staff at the home enough for the excellent care they gave to him.
When it became obvious that my father's Alzheimer's meant he could no longer remain in his own home, we worried

about him being admitted to a care home. However, all our concerns were unfounded once he moved to Burlingham House, he loved this place and actually thought he was staying in a posh hotel!
All the staff are lovely and it was obvious they cared about all the residents. We were warmly welcomed when we visited (there was always tea and biscuits or cake for us too!). During Covid, we were kept updated, with phone calls and video calls so we could keep in touch. They also run a wonderful social media page, full of photos & updates so we could see what he was up to.
Overall, I would highly recommend Burlingham House.

Reply from Viktor Zak, Regional Manager at Burlingham House

Thank you very much for your kind words of appreciation. We will share these with the Burlingham House team.

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Review of
Burlingham House
from Annette M (Wife of Resident) published on 8 April 2021 Submitted via Website • Report

Overall Experience

I can’t praise Burlingham House enough. The managers and all the staff are first class. They work as a team and are carers in the true sense of the word. As families, we are kept updated with our loved one's health, and the Facebook page is a real blessing in these troubled times. No matter who answers

the phone, they always know what your relative has been up to and how they are. They involve residents in so much to keep them motivated each to their own ability. As a family, we are now content in the knowledge that my husband is happy after two previous failures! Lastly the food! Always looks beautifully presented and mealtimes are a joy. Keep up the good work, guys. You so deserve!

Reply from Viktor Zak, Regional Manager at Burlingham House

Thank you very much for your support and appreciation. They are received with pleasure and knowing that our efforts make all the difference. Thank you!

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Review of
Florence House
from M E (Resident) published on 16 June 2020 Submitted via Postal Card • Report

Overall Experience

During this difficult time, the staff have kept all the resident entertained and safe. The activities have been plentiful. The staff are extremely helpful and keeping us all comforted. They have kept our families up to date and had lots of phone calls.

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Review of
Burlingham House
from H M (Daughter of Resident) published on 20 May 2020 Submitted via Postal Card • Report

Overall Experience

My mother was a resident of this wonderful care home for six years. The staff were all very friendly, caring, often going the extra mile. it is extremely clean and homely, with lovely gardens. The food was always home-cooked and well presented and adapted to the individual requirements and tastes. My

family was always made very welcome. We would recommend this home for all your care needs as care is what they do, even for the end of life. Nothing is too much trouble.

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Review of
Florence House
from J G (Resident) published on 21 January 2020 Submitted via Postal Card • Report

Overall Experience

I have been here for 3 years and 2 months. I like my bedroom and another reason for being here is medication. My treatment by staff has been satisfactory. Old people's homes probably would not suit me, in case of fire I have been told staff would come to me that is what they are there for. Food varies

in quality, Florence House is always short-staffed at the moment. Fees are high but there are a lot of staff to be paid and central heating costs a lot.

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Review of
Florence House
from H K (Resident) published on 3 January 2020 Submitted via Postal Card • Report

Overall Experience

Overall satisfactory. Smoking situation frustrating. Overall, staff members very good.

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Care Homes Owned by Kent Square Care Group (formerly APS Care Ltd) in Norfolk

Kent Square Care Group (formerly APS Care Ltd) Locations in Norfolk (2)

Kent Square Care Group (formerly APS Care Ltd) Reviews in Norfolk (38)

Reviews posted for members of Kent Square Care Group (formerly APS Care Ltd)

Burlingham House

Burlingham House

Burlingham House

Burlingham House

Burlingham House

Burlingham House

Burlingham House

Burlingham House

Burlingham House

Burlingham House

Burlingham House

Burlingham House

Burlingham House

Florence House

Burlingham House

Burlingham House

Florence House

Burlingham House

Florence House

Florence House

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