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Care Home Owned by Kent Square Care Group (formerly APS Care Ltd) in Suffolk

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  • Care Home Owned by Kent Square Care Group (formerly APS Care Ltd) in Suffolk

Only the locations & reviews in Suffolk for Kent Square Care Group (formerly APS Care Ltd) are showing below.

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Kent Square Care Group (formerly APS Care Ltd) Locations in Suffolk (1)

 - Browse 1 Care Home owned by Kent Square Care Group (formerly APS Care Ltd) in Suffolk
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Stradbroke Court
Green Drive, Lowestoft NR33 7JS 
9.6 43 reviews
Stradbroke Court, Lowestoft, Suffolk
"The whole of the Stradbroke Court Management team are always professional and dedicated, but still make time for personal interactions with…"   Read all 43 reviews
  • from £1,399 / week
  • 43 Rooms
Location Type Care Home

Stradbroke Court offers high-quality, individualised residential care for the elderly in a warm and homely setting. Located close to the centre of Lowestoft and the Suffolk Coastline, the ... Read more about Stradbroke Court

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Kent Square Care Group (formerly APS Care Ltd) Reviews in Suffolk (43)

Reviews posted for members of Kent Square Care Group (formerly APS Care Ltd)

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Review of

Stradbroke Court

from W B (Relative of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole of the Stradbroke Court Management team are always professional and dedicated, but still make time for personal interactions with both Mum and us when we visit. We know we can rely on them if we have any questions or requests that relate to Mum's specific needs. They always give us time and
attention if we have any concerns regarding Mum's care.
The care staff are outstanding and their level of caring and understanding should be applauded.
Rachel, the activities coordinator, has been doing a marvellous job and understands the need to encourage Mum or to spend one to one time with her, which is greatly appreciated by us.
The housekeeping team do a splendid job, the home is always clean and the laundry always done.
Overall, it's a great care home for my Mum.
P.S. Can the kitchen team come and cook for us, please?!!
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your lovely feedback, the staff were thrilled to see it. I always say it, but the staff do try to make every day special for everyone and will go above and beyond to make each and every resident happy, whilst keeping the service clean, warm and welcoming. We are willing to keep communication open and transparent, to keep yourselves and all families up to date and involved in care planning for your loved ones. The menus and activity program are very inclusive and tailored around our residents, our kitchen staff and our activity lead truly do a wonderful job!
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Review of

Stradbroke Court

from C T (Daughter of Resident) published on 5 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Moving our dad from one care home to Stradbroke Court has been a blessing. Management and all staff- from the lovely carers to the housekeeping team, everyone has been so helpful, kind, understanding and forward thinking. Carers wanted to get to know dad, his experiences and his life to understand his
dementia and ailments, in order to help him. What a difference to the previous care home! Dad settled in very quickly and said "Everyone is very nice and the staff speak to me!" He's made friends, can walk all around the home and even sat in the day room- a big step for him. Nothing is too much trouble. Experienced staff and obvious training skills made it stress free for dad- and also for the family. Thank you.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your lovely feedback. We are pleased to hear that your dad has enjoyed his time with us so far; the staff have enjoyed spending time with your dad and getting to know him properly. We strive to provide a high quality, person centred service tailored around each individual, their care, meals and well-being.
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Review of

Stradbroke Court

from Michael H (Son of Resident) published on 3 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have found the careers at the home to be helpful and very friendly when with both my father and myself. There is a very good choice of menu with both the main meals and snacks throughout the day. There in always something to entertain/occupy the residence
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your feedback. We aim to improve the service on a daily basis and are always looking for ways to achieve this. We have a lovely staff team who truly care for the residents. Our Well-being Lead tailors activities around the residents involving them all, either in a group activity or a one to one basis and our chef is currently designing a spring menu taking into account peoples preferences.
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Review of

Stradbroke Court

from Denise Z (Sister of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased and satisfied with the care my brother is receiving. The carers are very friendly and helpful. The rooms are clean and comfortable and the areas where residents can meet are also clean and welcoming.
My brother is treated with respect and dignity and as next of kin they keep me informed
of what is going on. As I live in Cheshire ,with my own health issues, this is very important to me as I can't visit as often as I would like.
I trust the staff who are very patient especially when I phone about my brother's phone!!
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your feedback, I will pass your kind words along to the staff. We aim to make the home a warm and welcoming environment for residents and visitors. We strive to empower independence and well-being for residents and promote holistic, person centred care.
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Review of

Stradbroke Court

from F C (Daughter of Resident) published on 19 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here since June of 2025 . She has been welcomed and made to feel safe and part of a family . The carers are so patient and really do care . Taking the time to get to know what mum likes and doesn't , even little things like how she takes her coffee or her favourite sandwich at tea time
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Always super efficient when mum seems to be unwell or not herself , doctors are called promptly and feedback telephones through to us strong by away .
Activities are brilliant and since moving here mum has become a social butterfly attending gardening club arts and crafts , baking etc . Rachel the coordinator is brilliant .
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your lovely feedback, We are lucky to have such a lovely staff team who genuinely go above and beyond to ensure each resident is treated with respect and is empowered to be themselves. Rachel has made a lovely difference to the residents and has helped to improve their wellbeing and the atmosphere within the home. We are always open to suggestions and ideas moving forwards.
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Review of

Stradbroke Court

from L L (Wife of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care and the friendly atmosphere from all the staff.I am always made welcome if there is any problems they soon get in touch.The residents always enjoy the entertainment it is lovely to get them all together.The food is very good and a good choice,well done to the chef.I
do have my dinner there sometimes with my husband they always lay a table for us together which is lovely.Thankyou for all your hard work.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your lovely feedback, the staff will go above and beyond every day to ensure the best for everyone involved. We will pass your compliments along to the chef!! Thankyou
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Review of

Stradbroke Court

from Jennifer T (Wife of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite the cold weather the staff at Stradbroke Court have continued to provide excellent care for John by attending to his health and care needs. We have been regularly informed of the Christmas and New Year activties and were welcomed to attend if possible, whilst reminding us of staying away if
we have any of our own health issues. The dining room facilities and meals provided take account of the different needs of the residents. John has enjoyed the musical entertainment. There has been hairdressing and optician inspections recently. Thank you.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your kind words; every day is a new experience and staff aim for the highest quality of care and communication to ensure the best possible atmosphere for residents and their loved ones
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Review of

Stradbroke Court

from Julie S (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother joined stradbroke court in June 2025 of this year . She has dementia and needs 24 hour care. I feel the home meet the needs of the elderly and patients with dementia .
The activities provided keep their minds active and a chance to join in and mix with other residents. Also they can walk
about the building safely and not confined to one room or a sitting in a chair all day Residents have their own room with a toilet and washing facilities. They have their own tele and never have to share the room giving them privacy and their own space.
They have a good balanced menu and choices for all .
All staff are pleasant ad polite ad are very helpful ad supporting. Family and friends can join their ones for lunch and made very welcome .
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for the lovely feedback. We are lucky to have such a strong team who all enjoy making every day a new special experience for the residents. Having family and friends visit regularly brings so much joy to the residents and makes it feel even more like home from home.
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Review of

Stradbroke Court

from Alison C (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is very clean and provides good food and regular snacks. On the whole, the staff are friendly and care well for mum. We have had a few problems, but management always takes time to listen and solve issues. The activities lady is fantastic and provides entertainment and enrichment for the residents.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your feedback. We are continuously looking for new ideas and ways of working to enable us to improve ourselves and the service we provide.
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Review of

Stradbroke Court

from J H (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in the home for a few weeks now. Initially, there was a few concerns he had, management got on top of this straight away and things were put in place to help my dad settle more.
The home has lots of different events on which is lovely to be a part of.
The food always looks amazing
and residents are well looked after.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your kind feedback, this is really appreciated. As a team we do work hard to ensure every concern is acted upon and rectified as soon as possible, and we continuously strive to learn and grow as a team to make the best environment we can for our residents and their loved ones
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Review of

Stradbroke Court

from Joyce M (Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot find fault with the staff, they are very polite and helpful and happy. Happy staff make happy customers. Only one problem long time waiting for the alarm system to be repaired, as I feel unsure at night, as not working correctly.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your kind feedback, I know the staff go above and beyond every day to ensure the highest standard of care and service is provided. The alarm system for this room is in the process of being repaired, and enhanced welfare checks are currently in place
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Review of

Stradbroke Court

from James P (Wife of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think overall very good with a shortage of staff. Rooms are excellent and clean. One problem is that dinner is never on time. Second part - too long wait - finished meal 1.45 too long. No problem with the chef - helpful.
Reply from Davina Button, Home Manager at Stradbroke CourtThank you for your feedback. We are working on ways to improve the service we provide and to make each day an enjoyable experience!
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Review of

Stradbroke Court

from A P (Friend of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with everything (cannot comment on value for money as I don't have the information). All the staff I have met whilst visiting my friend are all extremly helpful, pleasant, kind and efficient, both admin staff and care staff.
My friend might only be there temporarily for respite but everyone
has made her very welcome, have accommodated her needs and treated her with total kindness and respect.
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Review of

Stradbroke Court

from B P (Respite Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident for a time at Stradbroke Court, Lowestoft Suffolk, I would recommend for their kindness to everyone, always ready to help you for all your needs, nothing is too much trouble for them. The food was always at hand, and it was always delicious. The rooms were always clean, it is spotless.
All the staff are very friendly it feels like one big family, lots of entertainment. The surroundings of the property are delightful, it is a lovely place to stay.
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Review of

Stradbroke Court

from I C (Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm pleased with my room and the view from my window.
Reply from Davina Button, Home Manager at Stradbroke CourtWe are really pleased you are happy! We do try every day to make everybody happy at Stradbroke Court!
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Review of

Stradbroke Court

from T P (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum feels safe and cared for. Staff are kind.
Reply from Davina Button, Home Manager at Stradbroke CourtWe are really pleased your mum feels safe and cared for. We strive every day to improve ourselves, provide the highest quality care, and keep everybody safe, promoting choice, well-being and independence
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Review of

Stradbroke Court

from Peter W (Son of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having only three months experience to go on, so far the service has been very good.
The accommodation is very clean and the staff very attentive and professional. My mother has settled in very well.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your kind review. We try to make each day special for every resident through promoting their independence and wellbeing.
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Review of

Stradbroke Court

from Doreen P (Relative of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice, tidy, pleasant, friendly staff. Bit of a job to get in and out but we know the staff are busy. Had a lovely coffee morning today. Car parking good most times.
Reply from Davina Button, Home Manager at Stradbroke CourtThank you for your feedback, we are working on the wait time to get into the building! We aim for a welcoming and warm experience and are having many more coffee mornings and events within the home!
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Review of

Stradbroke Court

from P S (Friend of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my friend, I found everyone very happy and helpful. Really kind and attentive, making her feel at ease and happy. Everywhere was spotless and clean.
Reply from Davina Button, Home Manager at Stradbroke CourtThank you for your kind feedback, we strive daily to make the home a special place to be. The staff are dedicated to the home and the residents and really appreciate your kind words.
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Review of

Stradbroke Court

from David W (Son of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following the closure of another care home, my Mum moved into Stradbroke Court, she was welcomed with open arms which made the move so much easier than I expected. The staff are all lovely and helpful and the food is a huge improvement from the previous place. We can go at any time which with me working
is a great help, and we can also take our dog in which the residents seem to enjoy. Thank you to everyone involved.
Reply from Davina Button, Home Manager at Stradbroke CourtThank you for your kind words. The staff appreciates all feedback. We strive every day to make the home a more beautiful, welcoming, and friendly place, and to provide high-quality care to all of our residents.
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