Kent Square Care Group (formerly APS Care Ltd) in Suffolk | 1 Care Home

Review of
Stradbroke Court
from James P (Wife of Resident) published on 9 June 2025 Submitted via Postal Card • Report

Overall Experience

I think overall very good with a shortage of staff. Rooms are excellent and clean. One problem is that dinner is never on time. Second part - too long wait - finished meal 1.45 too long. No problem with the chef - helpful.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you for your feedback. We are working on ways to improve the service we provide and to make each day an enjoyable experience!

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Review of
Stradbroke Court
from A P (Friend of Resident) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

Very impressed with everything (cannot comment on value for money as I don't have the information). All the staff I have met whilst visiting my friend are all extremly helpful, pleasant, kind and efficient, both admin staff and care staff.
My friend might only be there temporarily for respite but everyone

has made her very welcome, have accommodated her needs and treated her with total kindness and respect.

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Review of
Stradbroke Court
from B P (Respite Resident) published on 14 April 2025 Submitted via Postal Card • Report

Overall Experience

As a resident for a time at Stradbroke Court, Lowestoft Suffolk, I would recommend for their kindness to everyone, always ready to help you for all your needs, nothing is too much trouble for them. The food was always at hand, and it was always delicious. The rooms were always clean, it is spotless.

All the staff are very friendly it feels like one big family, lots of entertainment. The surroundings of the property are delightful, it is a lovely place to stay.

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Review of
Stradbroke Court
from Linda L (Wife of Resident) published on 3 April 2025 Submitted via Website • Report

Overall Experience

I am very pleased with Stradbroke court my husband has now gone into he's new room which has been upgraded and looks lovely.The management and staff are very friendly.The home is always lovely and clean and very welcoming.Thankyou you all for what do a brilliant job.

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Review of
Stradbroke Court
from Ali C (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report

Overall Experience

My mum moved into Stradbroke court march 6th,she came from hospital it was her first care home placement,she was very difficult in hospital.But the kind staff and management helped mum settle in very quickly.
The manager and her team are doing a fantastic job.

Reply from Davina Button, Home Manager at Stradbroke Court

Thankyou for your kind words, we strive to make the home a wonderful, warm and welcoming place!

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Review of
Stradbroke Court
from I C (Resident) published on 20 March 2025 Submitted via Postal Card • Report

Overall Experience

I'm pleased with my room and the view from my window.

Reply from Davina Button, Home Manager at Stradbroke Court

We are really pleased you are happy! We do try every day to make everybody happy at Stradbroke Court!

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Review of
Stradbroke Court
from T P (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report

Overall Experience

Mum feels safe and cared for. Staff are kind.

Reply from Davina Button, Home Manager at Stradbroke Court

We are really pleased your mum feels safe and cared for. We strive every day to improve ourselves, provide the highest quality care, and keep everybody safe, promoting choice, well-being and independence

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Review of
Stradbroke Court
from Peter W (Son of Resident) published on 19 March 2025 Submitted via Postal Card • Report

Overall Experience

Having only three months experience to go on, so far the service has been very good.
The accommodation is very clean and the staff very attentive and professional. My mother has settled in very well.

Reply from Davina Button, Home Manager at Stradbroke Court

Thankyou for your kind review. We try to make each day special for every resident through promoting their independence and wellbeing.

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Review of
Stradbroke Court
from Doreen P (Relative of Resident) published on 25 February 2025 Submitted via Postal Card • Report

Overall Experience

Very nice, tidy, pleasant, friendly staff. Bit of a job to get in and out but we know the staff are busy. Had a lovely coffee morning today. Car parking good most times.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you for your feedback, we are working on the wait time to get into the building! We aim for a welcoming and warm experience and are having many more coffee mornings and events within the home!

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Review of
Stradbroke Court
from P S (Friend of Resident) published on 23 January 2025 Submitted via Postal Card • Report

Overall Experience

When visiting my friend, I found everyone very happy and helpful. Really kind and attentive, making her feel at ease and happy. Everywhere was spotless and clean.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you for your kind feedback, we strive daily to make the home a special place to be. The staff are dedicated to the home and the residents and really appreciate your kind words.

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Review of
Stradbroke Court
from David W (Son of Resident) published on 21 January 2025 Submitted via Website • Report

Overall Experience

Following the closure of another care home, my Mum moved into Stradbroke Court, she was welcomed with open arms which made the move so much easier than I expected. The staff are all lovely and helpful and the food is a huge improvement from the previous place. We can go at any time which with me working

is a great help, and we can also take our dog in which the residents seem to enjoy. Thank you to everyone involved.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you for your kind words. The staff appreciates all feedback. We strive every day to make the home a more beautiful, welcoming, and friendly place, and to provide high-quality care to all of our residents.

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Review of
Stradbroke Court
from Jennifer T (Wife of Resident) published on 21 January 2025 Submitted via Website • Report

Overall Experience

Stradbroke Court is providing excellent care for my husband. He has a newly refurbished room, and his food and drink requirements are monitored and linked to his medical needs. Most of all our family are thankful to the kind and dedicated team of carers. If there are any different health issues these

are always referred to the GP who visits regularly. He has benefitted recently from the use of a newly designed wheelchair. I am updated regularly by the admin team on email, newsletters, and posters about changes and activities. Regular meetings have enabled family and friends to ask questions about procedures and to contribute to ideas about changes and future activities. He and I am experiencing 'assisted living' at its best. Thank you.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you, the staff were really happy hearing your feedback. We have been trying as a team to make the home a more special place for people and loved ones; to create an inclusive atmosphere and environment, welcoming family and friends. We strive to improve daily and provide high-quality care at all times. Thank you.

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Review of
Stradbroke Court
from W B (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report

Overall Experience

Care and support can't be faulted. Always treated with dignity and person-centred care. The food is excellent and the home is very clean. Changes implemented by the head office have resulted in a recent high turnover of staff. We hope that Mum's high quality of care will not deteriorate because of this.

The care staff are wonderful and need to be valued, appreciated, and perhaps paid more.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you. We strive each day to make the home a more wonderful place, to provide a high standard of care and to make every resident as happy and as comfortable as possible. We pride ourselves on our cleanliness and the standard of our meals, yet try every day to make everything even better. The staff always appreciate good feedback and I will ensure your positivity is passed along. Thank you.

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Review of
Stradbroke Court
from S L (Friend of Resident) published on 6 January 2025 Submitted via Postal Card • Report

Overall Experience

Our friend has gone through some difficult health issues but throughout she has been well cared for by the staff and shown much understanding and consideration.

Reply from Davina Button, Home Manager at Stradbroke Court

Thank you for your kind review, staff always appreciate having positive feedback.

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Review of
Stradbroke Court
from D M (Son of Resident) published on 28 November 2024 Submitted via Postal Card • Report

Overall Experience

Really pleased with how the staff looked after my Mother. The care and facilities have improved greatly since she first became a resident. We are happy with her care from the dedicated staff.

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Review of
Stradbroke Court
from Paula Y (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report

Overall Experience

Mum has been in Stradbroke Court for over three years. Initially, she was very withdrawn, but the home has been proactive in encouraging her to join in with group activities. She has always been well looked after by the friendly and helpful staff. Throughout the pandemic, they were proactive again with

encouraging video calls as we couldn't visit face-to-face and have loosened visiting restrictions as possible whilst keeping up to date with local guidelines. She always seems very happy whenever I visit, and I've had no concerns at all during Mum's stay here.

Reply from Viktor Zak, Regional Manager at Stradbroke Court

Thank you very much for your positive feedback and for appreciating our efforts. It is a pleasure to have your mum at Stradbroke Court. Thank you again.

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Review of
Stradbroke Court
from Alan C (Son of Resident) published on 20 June 2022 Submitted via Website • Report

Overall Experience

The managers and staff have been most supportive of my mother and I through very difficult times. They were able to encourage people to adhere to very strict lockdown restrictions in a way in which the Prime Minister was not.
Even the ridiculous restrictions were enforced, which made life even more

difficult for staff. (I refer here to some of the PPE requirements).
Now that restrictions are largely lifted, I look forward to engaging more with the daily life of the home. Staff have been very helpful throughout, and I thank them for that.

Reply from Viktor Zak, Regional Manager at Stradbroke Court

Thank you very much for your encouraging words and feedback. Recognising that the last 2 years have been very difficult ones for all of us is very much appreciated. We all look forward to having the good old days of open doors to all visitors back soon. Thank you again!

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Review of
Stradbroke Court
from Elaine S (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report

Overall Experience

Mum moved into Stradbroke Court in early 2020 just before the first Covid lockdown. I have been really pleased with the way in which she has been cared for during a very difficult time for all and the staff and management. They have worked really hard to give excellent care and support to Mum. I live

two to three hours away from Lowestoft, which hinders visiting, even during normal times - making it very important that the staff and management have been very effective in maintaining good communication with me. I am always made to feel very welcome when I visit, and all the team are very friendly. When I visit Mum, she always seems happy and cheerful, which is very reassuring. I would echo one of the other reviewers in stating that it was a very easy decision when I had to make a choice on which care home - Stradbroke Court stood head and shoulders above other homes we considered in the area. Heartfelt thanks to all the team.

Reply from Viktor Zak, Regional Manager at Stradbroke Court

Thank you very much for your much-appreciated feedback! The last two years have been very hard for all of us, and your words mean a lot to the whole team! Thank you!

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Review of
Stradbroke Court
from Karen L (Private Carer of Resident) published on 21 September 2021 Submitted via Website • Report

Overall Experience

I am a private carer for a lady with vascular dementia, who, at present remains living at home. She has recently spent two weeks in Stradbroke Court for respite. The staff made her stay a happy experience, she settled immediately and was always happy and smiling when I visited her. A big heartfelt thank

you to the manager and her team for making this lady so welcome. Lovely home and well run, would definitely recommend.

Reply from Viktor Zak, Regional Manager at Stradbroke Court

Thank you very much for your feedback. We will share it with the team, who will love your positive words.

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Review of
Stradbroke Court
from Lindy A (Daughter of Resident) published on 21 July 2021 Submitted via Website • Report

Overall Experience

My mother has received consistent and excellent care since she moved into Stradbroke in June 2018.
They have supported and given the care needed for her personally.
They are a very open and committed team, who have gone further than expected, especially in the last 18-months.
Thank you all at Stradbroke

for your continued dedication.

Reply from Viktor Zak, Regional Manager at Stradbroke Court

Thank you for your feedback and words of praise. These mean a lot to us all.

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Care Home Owned by Kent Square Care Group (formerly APS Care Ltd) in Suffolk

Kent Square Care Group (formerly APS Care Ltd) Locations in Suffolk (1)

Kent Square Care Group (formerly APS Care Ltd) Reviews in Suffolk (35)

Reviews posted for members of Kent Square Care Group (formerly APS Care Ltd)

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