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Care Home Owned by Kent Square Care Group (formerly APS Care Ltd) in Suffolk

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  • Care Home Owned by Kent Square Care Group (formerly APS Care Ltd) in Suffolk

Only the locations & reviews in Suffolk for Kent Square Care Group (formerly APS Care Ltd) are showing below.

View the details of all 3 locations (with 77 reviews) owned by Kent Square Care Group (formerly APS Care Ltd)

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Kent Square Care Group (formerly APS Care Ltd) Locations in Suffolk (1)

1 Care Home owned by Kent Square Care Group (formerly APS Care Ltd) in Suffolk
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Stradbroke Court

Green Drive, Lowestoft NR33 7JS 

9.6 38 reviews
"Despite the cold weather the staff at Stradbroke Court have continued to provide excellent care for John by attending to his health and…"   Read all 38 reviews
Location Type Care Home

Stradbroke Court offers high-quality, individualised residential care for the elderly in a warm and homely setting. Located close to the centre of Lowestoft and the Suffolk Coastline, the purpose-built home has recently been refurbished. It is set in… Read more about Stradbroke Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • 43 Rooms
  • from £1,399 / week

Kent Square Care Group (formerly APS Care Ltd) Reviews in Suffolk (38)

Reviews posted for members of Kent Square Care Group (formerly APS Care Ltd)

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Review of

Stradbroke Court

from L L (Wife of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care and the friendly atmosphere from all the staff.I am always made welcome if there is any problems they soon get in touch.The residents always enjoy the entertainment it is lovely to get them all together.The food is very good and a good choice,well done to the chef.I
do have my dinner there sometimes with my husband they always lay a table for us together which is lovely.Thankyou for all your hard work.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your lovely feedback, the staff will go above and beyond every day to ensure the best for everyone involved. We will pass your compliments along to the chef!! Thankyou
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Review of

Stradbroke Court

from Jennifer T (Wife of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Despite the cold weather the staff at Stradbroke Court have continued to provide excellent care for John by attending to his health and care needs. We have been regularly informed of the Christmas and New Year activties and were welcomed to attend if possible, whilst reminding us of staying away if
we have any of our own health issues. The dining room facilities and meals provided take account of the different needs of the residents. John has enjoyed the musical entertainment. There has been hairdressing and optician inspections recently. Thank you.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your kind words; every day is a new experience and staff aim for the highest quality of care and communication to ensure the best possible atmosphere for residents and their loved ones
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Review of

Stradbroke Court

from Julie S (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother joined stradbroke court in June 2025 of this year . She has dementia and needs 24 hour care. I feel the home meet the needs of the elderly and patients with dementia .
The activities provided keep their minds active and a chance to join in and mix with other residents. Also they can walk
about the building safely and not confined to one room or a sitting in a chair all day Residents have their own room with a toilet and washing facilities. They have their own tele and never have to share the room giving them privacy and their own space.
They have a good balanced menu and choices for all .
All staff are pleasant ad polite ad are very helpful ad supporting. Family and friends can join their ones for lunch and made very welcome .
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for the lovely feedback. We are lucky to have such a strong team who all enjoy making every day a new special experience for the residents. Having family and friends visit regularly brings so much joy to the residents and makes it feel even more like home from home.
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Review of

Stradbroke Court

from Alison C (Daughter of Resident) published on 8 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is very clean and provides good food and regular snacks. On the whole, the staff are friendly and care well for mum. We have had a few problems, but management always takes time to listen and solve issues. The activities lady is fantastic and provides entertainment and enrichment for the residents.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your feedback. We are continuously looking for new ideas and ways of working to enable us to improve ourselves and the service we provide.
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Review of

Stradbroke Court

from J H (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in the home for a few weeks now. Initially, there was a few concerns he had, management got on top of this straight away and things were put in place to help my dad settle more.
The home has lots of different events on which is lovely to be a part of.
The food always looks amazing
and residents are well looked after.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your kind feedback, this is really appreciated. As a team we do work hard to ensure every concern is acted upon and rectified as soon as possible, and we continuously strive to learn and grow as a team to make the best environment we can for our residents and their loved ones
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Review of

Stradbroke Court

from Joyce M (Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot find fault with the staff, they are very polite and helpful and happy. Happy staff make happy customers. Only one problem long time waiting for the alarm system to be repaired, as I feel unsure at night, as not working correctly.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your kind feedback, I know the staff go above and beyond every day to ensure the highest standard of care and service is provided. The alarm system for this room is in the process of being repaired, and enhanced welfare checks are currently in place
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Review of

Stradbroke Court

from James P (Wife of Resident) published on 9 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think overall very good with a shortage of staff. Rooms are excellent and clean. One problem is that dinner is never on time. Second part - too long wait - finished meal 1.45 too long. No problem with the chef - helpful.
Reply from Davina Button, Home Manager at Stradbroke CourtThank you for your feedback. We are working on ways to improve the service we provide and to make each day an enjoyable experience!
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Review of

Stradbroke Court

from A P (Friend of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with everything (cannot comment on value for money as I don't have the information). All the staff I have met whilst visiting my friend are all extremly helpful, pleasant, kind and efficient, both admin staff and care staff.
My friend might only be there temporarily for respite but everyone
has made her very welcome, have accommodated her needs and treated her with total kindness and respect.
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Review of

Stradbroke Court

from B P (Respite Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a resident for a time at Stradbroke Court, Lowestoft Suffolk, I would recommend for their kindness to everyone, always ready to help you for all your needs, nothing is too much trouble for them. The food was always at hand, and it was always delicious. The rooms were always clean, it is spotless.
All the staff are very friendly it feels like one big family, lots of entertainment. The surroundings of the property are delightful, it is a lovely place to stay.
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Review of

Stradbroke Court

from I C (Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm pleased with my room and the view from my window.
Reply from Davina Button, Home Manager at Stradbroke CourtWe are really pleased you are happy! We do try every day to make everybody happy at Stradbroke Court!
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Review of

Stradbroke Court

from T P (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum feels safe and cared for. Staff are kind.
Reply from Davina Button, Home Manager at Stradbroke CourtWe are really pleased your mum feels safe and cared for. We strive every day to improve ourselves, provide the highest quality care, and keep everybody safe, promoting choice, well-being and independence
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Review of

Stradbroke Court

from Peter W (Son of Resident) published on 19 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having only three months experience to go on, so far the service has been very good.
The accommodation is very clean and the staff very attentive and professional. My mother has settled in very well.
Reply from Davina Button, Home Manager at Stradbroke CourtThankyou for your kind review. We try to make each day special for every resident through promoting their independence and wellbeing.
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Review of

Stradbroke Court

from Doreen P (Relative of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice, tidy, pleasant, friendly staff. Bit of a job to get in and out but we know the staff are busy. Had a lovely coffee morning today. Car parking good most times.
Reply from Davina Button, Home Manager at Stradbroke CourtThank you for your feedback, we are working on the wait time to get into the building! We aim for a welcoming and warm experience and are having many more coffee mornings and events within the home!
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Review of

Stradbroke Court

from P S (Friend of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my friend, I found everyone very happy and helpful. Really kind and attentive, making her feel at ease and happy. Everywhere was spotless and clean.
Reply from Davina Button, Home Manager at Stradbroke CourtThank you for your kind feedback, we strive daily to make the home a special place to be. The staff are dedicated to the home and the residents and really appreciate your kind words.
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Review of

Stradbroke Court

from David W (Son of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following the closure of another care home, my Mum moved into Stradbroke Court, she was welcomed with open arms which made the move so much easier than I expected. The staff are all lovely and helpful and the food is a huge improvement from the previous place. We can go at any time which with me working
is a great help, and we can also take our dog in which the residents seem to enjoy. Thank you to everyone involved.
Reply from Davina Button, Home Manager at Stradbroke CourtThank you for your kind words. The staff appreciates all feedback. We strive every day to make the home a more beautiful, welcoming, and friendly place, and to provide high-quality care to all of our residents.
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Review of

Stradbroke Court

from W B (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care and support can't be faulted. Always treated with dignity and person-centred care. The food is excellent and the home is very clean. Changes implemented by the head office have resulted in a recent high turnover of staff. We hope that Mum's high quality of care will not deteriorate because of this.
The care staff are wonderful and need to be valued, appreciated, and perhaps paid more.
Reply from Davina Button, Home Manager at Stradbroke CourtThank you. We strive each day to make the home a more wonderful place, to provide a high standard of care and to make every resident as happy and as comfortable as possible. We pride ourselves on our cleanliness and the standard of our meals, yet try every day to make everything even better. The staff always appreciate good feedback and I will ensure your positivity is passed along. Thank you.
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Review of

Stradbroke Court

from S L (Friend of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our friend has gone through some difficult health issues but throughout she has been well cared for by the staff and shown much understanding and consideration.
Reply from Davina Button, Home Manager at Stradbroke CourtThank you for your kind review, staff always appreciate having positive feedback.
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Review of

Stradbroke Court

from D M (Son of Resident) published on 28 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with how the staff looked after my Mother. The care and facilities have improved greatly since she first became a resident. We are happy with her care from the dedicated staff.
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Review of

Stradbroke Court

from Paula Y (Daughter of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Stradbroke Court for over three years. Initially, she was very withdrawn, but the home has been proactive in encouraging her to join in with group activities. She has always been well looked after by the friendly and helpful staff. Throughout the pandemic, they were proactive again with
encouraging video calls as we couldn't visit face-to-face and have loosened visiting restrictions as possible whilst keeping up to date with local guidelines. She always seems very happy whenever I visit, and I've had no concerns at all during Mum's stay here.
Reply from Viktor Zak, Regional Manager at Stradbroke CourtThank you very much for your positive feedback and for appreciating our efforts. It is a pleasure to have your mum at Stradbroke Court. Thank you again.
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Review of

Stradbroke Court

from Alan C (Son of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The managers and staff have been most supportive of my mother and I through very difficult times. They were able to encourage people to adhere to very strict lockdown restrictions in a way in which the Prime Minister was not.
Even the ridiculous restrictions were enforced, which made life even more
difficult for staff. (I refer here to some of the PPE requirements).
Now that restrictions are largely lifted, I look forward to engaging more with the daily life of the home. Staff have been very helpful throughout, and I thank them for that.
Reply from Viktor Zak, Regional Manager at Stradbroke CourtThank you very much for your encouraging words and feedback. Recognising that the last 2 years have been very difficult ones for all of us is very much appreciated. We all look forward to having the good old days of open doors to all visitors back soon. Thank you again!
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