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Care Provided by The Hollies
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 19 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees depend on the level of care required. Hairdressing and excursions are excluded.
The price(s) shown are provided by the care home. Contact The Hollies for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- 3A Care (London) Ltd
- Private Owned
Person in charge
- Kerry Poulter(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (17)
- Couples/Companion Rooms (1)
Visiting
- Visitors are welcome at any time.
Parking
- Easy parking on the home's forecourt.
The Hollies Reviews (23)
Over all time The Hollies has 23 reviews.
The home is cosy, and there are so many activities and Dad was taken on some lovely visits, and my mother was able to go along too.
The summer party was a memorable family occasion. His room was airy and bright, and the home was well looked after.
The staff are friendly, caring and professional in all that they do, and always attentive to the needs of residents.
Last summer, we took dad into the garden every time we visited, and we were able to install his keyboard at the home for him to play.
He ate well, and the main lounge is small enough that there is a nice atmosphere there, plus the home is very secure, and there is always plenty of staff around.
We looked at several homes, but this was our first choice mainly due to the welcoming nature of the staff and the lovely rooms. I would highly recommend this care home.
My mother was cared for by Hollies for six weeks. The care workers were always professional, caring and sympathetic towards my mother and the other residents. They were always eager to help and acted in a professional manner throughout.
Love the great staff at The Hollies. My dad passed away 19th Sept and the staff were brilliant. They treated my dad like he was their own dad. Whenever I phoned they were always polite and so friendly and put me at ease. I am so pleased we chose The Hollies and I would definitely recommend it. Thank you all so much for your love and support, fantastic, sincere and beautiful people.
The staff at The Hollies are wonderful and work so hard to support each and every resident. They are caring, friendly and very efficient. Sadly, my grandad recently passed away, however the manager and carers sat beside him until the very end and always tried their best to be as accommodating as possible. Thank you very much for looking after my grandad so well - we'll miss seeing your lovely faces.
My friend has been a resident of the Hollies for several years. I visit 6-7 times a year on various days of the week and over the years have never found anything to complain about. We are always welcomed and given a cup of tea/coffee and biscuits. A good-humoured staff who are caring and supportive without being overbearing. Recently I have noticed many improvements in the decor.
Our mother has been very well cared for at The Hollies since she was admitted as a resident at the end of July 2018. Before that, home carers were finding it increasingly difficult to handle our mother who has double dementia, unable to administer personal care and not able to encourage to eat properly or to get out of bed, even to change soiled bedclothes. Staff at The Hollies handle all these issues with compassion, dignity, very good humour, unphased by our mother's resistance to having essential personal care. There appears to be little in the way of staff turnover and the manager and her team are clearly doing an excellent job. The care home is invariably clean. A variety of activities and entertainment are provided and meals are wholesome. The staff show care and affection for our mother and she is thriving as much as is possible for a woman of 99 years with advanced dementia. Visitors are invariably made welcome, too.
I am pleased that my mum spent her last days at the home, as the care she received was of a consistently high standard by friendly and attentive staff. It was a stimulating environment with activities taking place every day, which gave her much to focus on. In the home, there is a genuinely warm and positive air with a family-type atmosphere and a great community of care. I can't recommend them highly enough.
I am extremely happy and grateful for the service provided. The Hollies have supported my dad very well through his journey with Dementia. His needs have of course changed over time and the staff have adapted their approach in the best ways to ensure he gets the care he needs. The staff, along with the manager, are fantastic and have shown excellent skills of attentiveness. They are always happy and so easy to talk to - I highly recommend The Hollies.
All the team go above and beyond the call of duty - well done to you all.
Mum has been looked after and cared for as if they were one of their own family.
In her final weeks and days, she was cared for with nothing but dignity and respect, it is nice to know when you leave you are leaving her in very capable hands.
As a family we could not have found a better home for mum to spend her final 8 months - we thank you all so very much from the bottom of our hearts.
Your love and support are greatly appreciated and we will never forget the care that you gave to our mum.
Not only do they support the person who is in the home they also give so much support to the family who are going through a very difficult period.
I write this on behalf of my dad, two brothers and all of our family - thank you.
Overall I feel that the staff make you feel more than welcome and think that some fo above and beyond. The caring side seems to be excellent so credit to all. The decor could do with a little spruce up but overall do find The Hollies reasonably clean.
All the staff at The Hollies were friendly and supportive. They were able to help in an acute situation where we needed respite care and inspired complete confidence in their dedication to their role.
My father was a resident at The Hollies for a short time. The home is very welcoming and homely. He was made very welcome to his needs. The staff, especially the manager, made him and us at ease. I was totally happy with the care and compassion given to my dad. A very caring home. The food was lovely cooked freshly for every meal and to your individual nutritional needs. A very relaxed home.
We are totally satisfied with the care, affection and respect given to our mum. The entire care team do a first-rate job and always make us feel welcome. They generate a friendly and informed atmosphere which makes everyone feel comfortable and at home.
We have always found The Hollies a safe and secure care home, with competent and caring staff who always have the best interests of the residents.
Management and staff made us feel very welcome. They have been especially supportive towards us in what had been a difficult time and have made our decision making an easy one and right one for dad and us as a family.
Staff are caring, friendly and always on hand if you need any advice or help.
There is a lovely, cheerful atmosphere at The Hollies. The staff are hardworking, kind and sympathetic to residents and visitors alike.
The staff are extremely caring. It is small and very home-like, very un-institutionalised. They cater well for residents individual needs. Our mother is very happy there and that gives us comfort. The staff are very welcoming to me when I visit my mother.
First class in every way to support not only her needs but ours as her family.
Excellent communication with us in all matters. Thank you from the bottom of our hearts.
He is very difficult to deal with because of his dementia but they make it look easy.
The look after us when we visit and there is always the same faces working there, a real family feel to the when we are there.
I bought my cousin over from Reading 3 years ago. She has been perfectly happy and really well cared for. Although she is partially deaf she enjoys the company of all the staff. Most importantly she is happy and really well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 December 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Hollies.
There are no upcoming events for The Hollies.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Hollies.
Accreditations
There are no accreditations posted yet for The Hollies.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Hollies
What types of Care is The Hollies registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Hollies have?
There are 17 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at The Hollies?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Hollies to the centre of London?
8.4 mile(s) as the crow flies, distance by road may be significantly further.
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