Havengore House

I am a friend of someone using this care service. From what I have seen and heard, the staff are generally kind and supportive, and they try to provide a comfortable environment. There are occasional delays during busy times, but overall the care provided is satisfactory and appreciated.

Thank you Havengore House, for all your love and care for my mum, me and her extended family.

Mum has recently moved to Havengore from another care home to be closer to family. The home is really lovely, homely and clean. Management and staff are very knowledgeable about Alzheimer's and have made the whole experience stress free, and are always available if you want a chat. Mum has been there about a month and is settling in really well, which I attribute to the great care and attention given by all the staff. There are always plenty of staff around the home, and Mum is already noticeably happier at Havengore than where she was previously. It is very comforting to know your loved one is in safe, caring hands, especially with the difficulties of dementia. Whenever I visit, I am made really welcome, and staff and management happily provide detailed updates. I would not hesitate to recommend Havengore. Both my brother and I are very happy with the decision to place Mum there.

The care and compassion shown to my mother Ellen, has been outstanding. The activities and fun times are a huge boost for her. She is always well presented and so well looked after. She smiles more, and the thoughtfulness and professionalism towards her is amazing. Thank you so much.

Nothing is too much trouble & the staff take the time to chat to us as a family & keep us updated on what FIL has been doing. Dementia is a horrible disease & Havengore make it a little easier as we know our loved one is being cared for by the best. Thank you.

It is an amazing home, so clean, wonderful staff and lovely food as well.

The home is dementia friendly, things like open wash cabinets by the sink so a resident doesn't have to figure out how to open it. Different colour door for the bathroom so that it can be identified easily. Little things that aren't necessary aesthetically pleasing, but so functional for dementia patients. There's quiet and calm, with activities to break up the day. Mum loves her picture of Elvis Presley from an entertainer, I get told about it every time I phone mum! The thing that sets the home aside is the lovely smell. I visited quite a few that had a lingering smell of urine - not Havengore, the carpet cleaner is quite often active and the home is clean. We are pleased we chose this home.

A team who cares. Thank you.

Havengore House were caring for my elderly mother initially but now have my 72 year old brother in their care who is suffering from severe Parkinson's disease and who is now completely paralysed. Havengore is always clean and the staff helpful and professional. We appreciate the high standard of care received by my brother, dealing with him is very time consuming and sometimes physically demanding.

What a great place. My ex neighbour stays there and I visit every month. Modern and clean rooms. Food cooked in a home cooked style. The staff are all kind and caring. All good here.

When we were there Mum was not fed on the first day and we had to ask for her to be included in the day's meal rounds (if we didn't, she wouldn't have been fed nor had her medication). I also witnessed a resident fitting in her chair - no one attended to her. We removed Mum after 2 days in this place sadly.

My mum was in Havengore House for almost 8 weeks. The care she received until her passing was very caring. All staff were attentive and ready to listen and advise if required. Havengore is a lovely and well-run care home that I wouldn't hesitate to recommend. I can't praise all the staff enough for their efforts.

Although Mum’s was stay was very short I would like to say a huge thank you to the staff for the kindness and care she received upon arrival, the welcome was lovely, but the care she received in her final days was great. Thank you all so much.

When I needed to move my mother into a care home, I was looking for a homely place with caring staff, rather than something that felt like a hotel. Havengore exceeded my expectations. It is only small, but the care my mother received was unfailingly excellent. She put on weight, and was happier and more engaged than she had been for some time. The staff are very attentive and being small, they really know the residents, and they get to know the staff well, which is important for older people. The food is good, varied and the staff will get extras when needed. They arrange regular events by way of extra stimulus and also outings. I cannot recommend Havengore more highly.

I found the the staff at Havengore House absolutely amazing, nothing was too much for the staff, whenever I visited my uncle. Not just my uncle, but everyone staying at the home, it's like a big family. Not only did they care for my uncle but they were so kind to me too. A care home is only as good as the people working within in it. Havengore House is excellent. I have visited since my uncle passed away to show my gratitude to the manager and staff, first class.

From the first phone call to enquire about respite care, I was impressed with the care, kindness and professional approach of the staff. When my husband's health rapidly deteriorated and end of life care was needed everything was done to ensure he was pain-free, comfortable and treated with dignity. Staff still spoke to him when attending to his personal care, night staff checked on him every 15 minutes. They also cared for us, members of his family which gave us great comfort.

The home is kept very clean.

This home is amazing. They do not only look after the resident, but they also look after the relatives. We have had an incredibly difficult transition period with our mum and the home has been supportive at every turn. The GP that covers the home spends the time to get to know the residents and I am 100% sure my mum is in the right place. There is no agency staff and the care home feels like a house/home rather than an institution. They give us advice about what is best for Mum and ensure that she is stimulated there is no just shoving her in a chair in front of the telly. Physically she is the best she has looked in a year. The staff are all trained to look after people with dementia and Mum is treated with compassion and dignity at all times. I would not hesitate to recommend Havengore house to anyone who has a relative with dementia. Thank you.

Thank you to all at Havengore House who made life much easier for us coping with Mum's needs.

Havengore House management and staff provide a safe and secure place for my mother, who now has advanced Alzheimer's. The staff are caring and thoughtful to all residents needs. Activities are plentiful including days out, and meals are home-cooked, and a good choice of menu is offered to residents every day. I am very pleased with the level of care my mother receives.