The Gables Care Home

13 St Mary's Road, Netley Abbey, Southampton SO31 5AT
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9.6 41 Reviews
  • The Gables Care Home, Southampton
The Gables is a homely and fully-resources care home, employing a qualified team of professionals who are experienced in the challenges of old-age care and also the complications of dementia.

A friendly and personalised service remains at the centre of all decisions taken, with carers focusing on dignity and respect at all times, while making sure the home is a pleasant place to live and visit.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Sonrisa Care Ltd

Person in charge

  • William Warden (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Social Services and Privately funded
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (5)

Parking

  • On site parking

The Gables Care Home Reviews (41)

9.6

The Gables Care Home has a Review Score of 9.6 (9.572) out of 10, based on 6 reviews in the last 2 years.
Over all time The Gables Care Home has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Gables Care Home
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Total of 41, showing 1-20
Review from Melanie N (Wife of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Gables Care Home is fabulous friendly staff, very welcoming and are marvelous with all residents. I cannot praise this care home enough. Thank you.
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Review from Perry S (Son of Resident) published on 8 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of the care for my mum comes though in the little things you see and how well the staff team interact and demonstrate real care and attention . The gables gives her everything she needs and more with the great care she provides
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Review from J G (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are amazing so caring and thoughtful to every residents needs.
Very happy home as residents always seem happy when we visit my mum.
Staff will go out of their way to make sure all residents have what they need
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Review from C G (Daughter of Resident) published on 30 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not modern not plush but what a welcoming place. Homely caring environment, staffed by excellent carers and led by an experienced management team. From the care given to the menus offered, to activities provided the resident is at the centre of all planning. Care plans are updated regularly. My mother
has been the Gables for three years and I would not wish her to be anywhere else. Management are approachable and understanding of any concerns.
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Review from Lee C (Son of Resident) published on 25 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since February 2020, from early signs of dementia to full dementia. The Gable's Home Manager and all staff have shown love and care for mum, and I have been kept informed of all issues.
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Review from Sandra H (Daughter of Resident) published on 20 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
4 years ago my mother went into the above care home with Alzheimers and at times could be quite a "challenging character." I cannot praise the staff enough for their excellent standard of care, patience, and understanding with Mum. The managers and the entire team have been supportive and kind, keeping
me updated. My sincere thanks goes to them all for giving so much of themselves to providing the care and attention Mum needed. Mum has recently passed away aged 98 years.
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Review from W B (Daughter of Resident) published on 2 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has settled in well and I know he is safe and cared for. The process for me was very difficult. Without the support of the manager and staff, I would not have coped with the separation from my father. His care is exceptional and the support offered to me has been outstanding. I know we have
made the right decision. As soon as Dad walked in, he said 'I think I could be very happy here' - and he is.
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Review from Lee C (Son of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From manager to all staff at The Gables, great care, very polite looking and keeping safe at all times and during Covid lockdown regular calls and visits. The staff are excellent, with many years with the home and care shown.
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Review from Emma B (Daughter of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can’t start to thank the manager and team at the Gables, for all the care they give to my mum. The decision for Mum to go into care was one of the hardest things, as a family, we have had to do but the manager and her team have been so understanding and supportive. They offered warmth and understanding,
especially for my dad who struggled being apart from Mum. They show total professionalism, empathy and a sense of humour that helps humanise what has been an emotional upheaval. My mum has got her spark back, looks well and sounds as if she is enjoying herself, which is something dementia was previously taking away. Really looking forward to catching up and meeting everyone properly as we ease out of lockdown. Thank you to the manager and your amazing team for looking after my mum so well. We miss her like crazy but know she is safe happy and extremely well cared for.
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Review from Jane B (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
About six years ago, I and my sister had to find a good care home for our mother. We had looked at quite a few but did not feel that any were right for her. That was until we found the Gables in Netley. The minute we walked into the home, we felt that heartwarming atmosphere of love, respect and kindness.
It had the feeling of being in one’s own home. I cannot praise the manager enough. She is an absolute gem and treats the residents and staff with great care and understanding. The same goes for all the staff. What a lovely bunch of friendly, caring and respectful human beings. Sadly my mother passed away recently, and the manager and the staff were there to comfort her 24/7 in her last hours. Their compassion and dignity for others are to be honoured. The Gables have looked after my mother extremely well. There are no words to describe how grateful I am to all at The Gables. The standard of care is excellent with their very pleasant, kind-hearted and professional attitude.
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Review from Patricia G (Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Freedom to behave as one chooses.
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Review from Janet L (Friend of Resident) published on 25 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The wonderful manager and her staff allowed a widow visit to a very dear friend of mine, who has now sadly passed away. I feel so grateful that I was able to say my goodbyes. They treated him with dignity and respect at all times. The staff are a credit to the manager; they are like 'one big happy family'.
During this pandemic, they have not had one case of Covid in the home; they should be very proud of that achievement. I think I'll put my name on the waiting list!
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Review from Yvonne N (Daughter of Resident) published on 22 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to say a big thank you to the manager and all the staff for taking care of my mum. I did a window visit, and the staff were most helpful in making it a very enjoyable visit. Mum was content and happy. The breakfast is served by the chef in their room, who checks they need anything for the day.
My phone calls are always answered cheerfully and ready for a chat; the staff have time for a friendly chat.
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Review from N T (Partner of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could tell from her 1st visit that she would like it here and I was right. Although this was for a weeks respite she was very upset to leave there. They looked after her very well. All the staff had feelings and respect for the residents which really showed. Nothing was too much trouble for the staff.
I can't rate The Gables highly enough you loved one will be well looked after.
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Review from Nancy B (Wife of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited 3 homes before we went to The Gables and did not like any of them. As soon as we entered The Gables that was it. It was so friendly and welcoming. We felt so at home. It was clean throughout and the standard of care is excellent. Just lovely staff to look after my husband now he has dementia.
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Review from A P (Son of Resident) published on 31 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Gables care home has provided my mother with a safe, stimulating and respectful home after many years of her living alone. The staff always provide a very high standard of support to all residents alike and their experience shines through. My mother appears to be very comfortable at The Gables and
I appreciate the care they take. I wouldn't hesitate to recommend the Gables.
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Review from J U (Son of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff.
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Review from S V (Daughter of Resident) published on 2 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum had end of life care at The Gables. They treated my Mum with dignity and welcomed all the visitors and my Mum had a lot!! For my family, they constantly looked after us and checking we were OK. It felt like being at home rather than a care home. The staff were simply amazing. Thank you.
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Review from Jackie W (Daughter of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff always treat my dad with dignity and respect. They make him feel at home and happy. That makes our family happy too. We know he is safe.
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Review from Margaret T (Stepdaughter of Resident) published on 21 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother has been a resident for three years. The staff and management are always very cheerful, friendly and helpful. It is a very welcoming home whenever you visit.
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Current Review Score: 9.6 (9.572)

Overview of Review Score

The Review Score of 9.6 (9.572) out of 10 for The Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.972 for The Gables Care Home is calculated as follows: ( (70 Excellents x 5) + (2 Goods x 4) ) ÷ 72 Ratings = 4.972
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for The Gables Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Heather

Heather Cardy

Job Title: Registered Manager Joined: 1999

NVQ 2, 3 and manager & leadership Skills.

Enjoys spending her spare time with her daughter and partner.

Frequently Asked Questions about The Gables Care Home

What types of Care is The Gables Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Gables Care Home have?

There are 14 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at The Gables Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Gables Care Home to the centre of Southampton?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Gables Care Home to verify any information. View our terms and conditions. The Gables Care Home has an Enhanced Service - more info.