The Gables

13 St Mary's Road, Netley Abbey, Southampton SO31 5AT

The Gables, Southampton, Hampshire
The Gables, Southampton, Hampshire
The Gables, Southampton, Hampshire

The Gables is a homely and fully-resources care home, employing a qualified team professionals who are experienced in the challenges of old-age care and also the complications of dementia.

A friendly and personalised service remains at the centre of all decisions taken, with carers focusing on dignity and respect at all times, while making sure the home is a pleasant place to live and visit.

Owner: Sonrisa Care Ltd

Person in charge: Heather Cardy (Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 14

Shared Rooms: 5

Rooms with ensuite WC: 5

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Gables: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 15 Nov 2017

Single room

Reviews

9.9 The Gables has a Review Score of 9.9 (9.858)

The Review Score of 9.9 (maximum of 10) for The Gables is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for The Gables in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.858 for The Gables is calculated as follows: ( (133 Excellents x 5) + (22 Goods x 4) ) ÷ 155 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Gables is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 6 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Gables?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Gables

  • Daughter of Resident/Service User
    7
  • Brother of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • more

There is always a very pleasant atmosphere and friendly staff who are attentive to the residents. The home has a homely fresh feeling.my mother is happy living there and has lived there for several years.
They have a hairdresser visit weekly.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home always looks clean and inviting. Nothing is too much trouble for the staff when it comes to looking after mum.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The residents always look well cared for and the staff are thoughtful and caring.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I cannot begin to explain how delighted both I and my mother's family are reassured to know the care and devotion given to her by The Gables. Mother, in our eyes, is in a wonderful environment in her end of years care. We cannot thank the staff enough.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited The Gables on 4 occasions in January 2017 and found the staff very friendly and helpful with the home well presented.
The staff were always busy with their duties coming across as caring, patient and helpful to the residents I encountered.
The last occasion I arrived at lunchtime and I was most impressed with the presentation and aroma of the cooked meal. The dining area was cleared of all mobility aids and the residents assembled for lunch making for a relaxed and orderly atmosphere.
My relative has been a very difficult individual, taking a time to settle in, but the staff persevered and now he has tempered his behaviour.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mother has recently moved to The Gables, no longer able to live in her own home due to dementia. The care staff give at The Gables has been a combination of professional, caring and friendly. Whilst ensuring all the necessary paperwork is complete, care plans etc.
The priority has been the safety, care and comfort for my Mother.
All staff I have seen demonstrate gentle kindness and care to the residents, at meal times, during activities planned each day and in giving personal care.
This is a cosy, friendly, yet professional care environment that I would recommend to friends and family.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister became incapable of caring for herself and a care home had to be selected. After many inspections of care home around Hampshire, The Gables stood head and shoulders above all the others for the following reasons; It is immaculately clean specially the kitchens. The residents are happy and communicative, always well dressed and clean. Active involvement is constant and caring of individual needs. My sister is a different person to six months ago, she loves the home and is very content. I am very pleased that the right choice has been made.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is really a home and not just a rest "home". The atmosphere is always calm. Nothing is too much trouble - my Mum is treated like a Queen! Should be made as an example to all "homes" how to care for important people. Thanks

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I felt at home straight away.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff have made my mother very welcome and went to great effort to help her to settle in. Mum has had a number of health problems and the staff have responded quickly to each. Mum says she likes the food.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

My step mother has been at The Gables for over 2 months now and I can only praise the way she has been treated. All the staff are amazing. They treat the residents as equal and always have time for a quick chat which is very important to them. The food is very good and well presented. Occasionally, my step mother can't sleep and even the night staff are very kind and ask her if she would like to go downstairs with them for a while. So overall, I have nothing but praise for The Gables and the way the manager runs it.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having visited other care homes, when we entered The Gables you could feel the friendliness of everyone. Staff and residents were smiling and happy. Everyone was helpful and made you feel at home. Mum, who was very reluctant to go into a care home has been happier than we have seen her for many months. All my questions were dealt with in a very professional manner and I cannot praise staff and management too highly.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law is treated well and is always treated with respect. She is always clean and tidy and her room is always clean and tidy. The staff are excellent and always kind and helpful.

How likely would you be to recommend The Gables? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Care Homes South East England 2017

Recipient: The Gables

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

Heather

Heather Cardy

Job Title: Registered Manager

Joined: 1999

Description:

NVQ 2, 3 and manager & leadership Skills.
Has worked in care for over 16 years at The Gables.
Enjoys spending her spare time with her daughter and partner.

Maria

Maria Bromby

Job Title: Deputy Manager

Joined: 2005

Description:

I Have been in care for over 15years.
Qualifications - NVQ 2 & 3
In her spare time she enjoys spending time with her son and socialising with friends.

Donna

Donna Collett

Job Title: Activity Co Ordinator

Joined: 2011

Description:

Enjoys her spare time growing her own fruit & veg and doing photography

Lisa

Lisa Allen

Job Title: Carer

Description:

Day Shift Carer

Vicky

Vicky Whiffing

Job Title: Carer

Joined: 2012

Description:

Day Shift Carer

Sue

Sue Ryan

Job Title: Head Cook

Description:

Head Cook

Ellie

Ellie Physick

Job Title: Carer

Joined: 2012

Description:

Day Shift Carer

Sarah

Sarah Sinclair

Job Title: Carer

Joined: 2003

Description:

Day Shift Carer

Jess

Jess Perkin

Job Title: Kitchen Assistant & Carer

Joined: 2017

Description:

Kitchen Assistant & Carer

Natalie

Natalie Williams

Job Title: Kitchen Assistant & House Keeper

Joined: 2014

Description:

Kitchen Assistant & House Keeper

Pauline

Pauline Hoar

Job Title: Carer

Description:

Day Shift Carer

Lynda

Lynda Hedley

Job Title: Carer

Description:

Day Shift Carer

Angela

Angela Walton

Job Title: House Keeper

Description:

House Keeper

Coral

Coral Clarke

Job Title: Carer

Joined: 2017

Description:

Night Shift Carer

Claire

Claire Bowley

Job Title: Carer

Joined: 2012

Description:

Day Shift Carer

Jane

Jane Kirkwood

Job Title: Cook & Carer

Description:

Cook and Night Shift Carer

Anna

Anna Clarke

Job Title: Carer

Joined: 2017

Description:

Night Shift Carer

Julie

Julie Osmond

Job Title: Carer

Joined: 2017

Description:

Night Shift Carer

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Gables