The Gables Care Home

13 St Mary's Road, Netley Abbey, Southampton SO31 5AT
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9.4 42 Reviews
  • The Gables Care Home, Southampton
The Gables is a homely and fully-resources care home, employing a qualified team of professionals who are experienced in the challenges of old-age care and also the complications of dementia.

A friendly and personalised service remains at the centre of all decisions taken, with carers focusing on dignity and respect at all times, while making sure the home is a pleasant place to live and visit.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Sonrisa Care Ltd

Person in charge

  • William Warden (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • NHS, Social Services and Privately funded
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (5)

Parking

  • On site parking

The Gables Care Home Reviews (42)

9.4

The Gables Care Home has a Review Score of 9.4 (9.414) out of 10, based on 7 reviews in the last 2 years.
Over all time The Gables Care Home has 42 reviews.

Overall Experience
  • 38
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Date Published
  • 42
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  • 7
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Reviewer Connection to The Gables Care Home
  • 17
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  • 2
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  • 2
  • 1
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  • 1
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  • 1
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Total of 42, showing 21-40
Review from Margaret T (Stepdaughter of Resident) published on 21 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother has been a resident for three years. The staff and management are always very cheerful, friendly and helpful. It is a very welcoming home whenever you visit.
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Review from Keith S (Son of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my father was admitted into The Gables. I have nothing but praise for all the staff. The care and consideration given to my father is outstanding. My mother, before she died, was in care which I thought was good but The Gables has shown me what true care really means. They are a family with love
and compassion for the residents, led by an outstanding manager.
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Review from Angela S (Daughter-in-law of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and the staff are all outstanding. They make my father in law feel that he is part of a family and he is very happy there.
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Review from Lee B (Son of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Another year has passed and another year confirmed as choosing The Gables care home for my mother was the best move our family made. The staff at The Gables are themselves a family and their one aim is to give the best possible love and care to their residents. This they have done and continue to do.
I have the rare pleasure of knowing that this care team can do what I cannot. Thank you Gables.
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Review from Janet F (Private Carer of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was with the resident and husband at their home address when an emergency occurred with husband. I contacted the daughter who phoned The Gables because the resident is known to them. A carer was sent to help and after packing a bag took resident with her to The Gables. I can't express my thanks enough
for all the help and kindness that was shown to myself and resident at such a critical time.
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Review from Kay R (Daughter of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at The Gables nearly 3 years. Can't fault the care, The Manager and her staff give to Mum and the other residents.
They all try and make it very homely and visitors are always welcome at any time.
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Review from Beverley R (Daughter of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely welcoming home. Always clean and bright. Very friendly staff. Couldn't ask for more.
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Review from Jill U (Niece of Resident) published on 28 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found The Gables to be very welcoming and smells lovely as you enter. The atmosphere is very homely and my relative is very well looked after with kindness and lots of patience. The food is very plentiful with lots of tea, coffee, biscuits always on offer. The residents are well entertained
every week.
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Review from Robert F (Son of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent everyday care. Lovely meals. Fun-time activities, helpful staff and wonderful Christmas decorations.
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Review from M B (Son-in-law of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff do an amazing job.
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Review from S B (Granddaughter of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nan is very happy here!
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Review from S B (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff could not be more caring.
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Review from Gordon L (Husband of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my darling wife came to live here, I have seen her wellbeing improve enormously.
I am very sad that she is no longer able to be at home with me but I have witnessed the wonderful management and staff caring for all the residents and I know that my wife will be made comfortable and will be looked
after for her remaining days, which is a great comfort for myself and our daughter and her sisters.
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Review from Michael S (Nephew of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited The Gables on 4 occasions in January 2017 and found the staff very friendly and helpful with the home well presented.
The staff were always busy with their duties coming across as caring, patient and helpful to the residents I encountered.
The last occasion I arrived at lunchtime
and I was most impressed with the presentation and aroma of the cooked meal. The dining area was cleared of all mobility aids and the residents assembled for lunch making for a relaxed and orderly atmosphere.
My relative has been a very difficult individual, taking a time to settle in, but the staff persevered and now he has tempered his behaviour.
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Review from Lynda F (Daughter of Resident) published on 20 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has recently moved to The Gables, no longer able to live in her own home due to dementia. The care staff give at The Gables has been a combination of professional, caring and friendly. Whilst ensuring all the necessary paperwork is complete, care plans etc.
The priority has been the safety,
care and comfort for my Mother.
All staff I have seen demonstrate gentle kindness and care to the residents, at meal times, during activities planned each day and in giving personal care.
This is a cosy, friendly, yet professional care environment that I would recommend to friends and family.
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Review from Pete D (Brother of Resident) published on 14 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister became incapable of caring for herself and a care home had to be selected. After many inspections of care home around Hampshire, The Gables stood head and shoulders above all the others for the following reasons; It is immaculately clean specially the kitchens. The residents are happy and
communicative, always well dressed and clean. Active involvement is constant and caring of individual needs. My sister is a different person to six months ago, she loves the home and is very content. I am very pleased that the right choice has been made.
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Review from Jenny M (Daughter of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is really a home and not just a rest "home". The atmosphere is always calm. Nothing is too much trouble - my Mum is treated like a Queen! Should be made as an example to all "homes" how to care for important people. Thanks
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Review from Yvette C (Daughter of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have made my mother very welcome and went to great effort to help her to settle in. Mum has had a number of health problems and the staff have responded quickly to each. Mum says she likes the food.
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Review from Freda S (Resident) published on 21 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt at home straight away.
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Review from June J (Daughter of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My step mother has been at The Gables for over 2 months now and I can only praise the way she has been treated. All the staff are amazing. They treat the residents as equal and always have time for a quick chat which is very important to them. The food is very good and well presented. Occasionally,
my step mother can't sleep and even the night staff are very kind and ask her if she would like to go downstairs with them for a while. So overall, I have nothing but praise for The Gables and the way the manager runs it.
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Current Review Score: 9.4 (9.414)

Overview of Review Score

The Review Score of 9.4 (9.414) out of 10 for The Gables Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.714 for The Gables Care Home is calculated as follows: ( (70 Excellents x 5) + (6 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 84 Ratings = 4.714
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for The Gables Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (1)

Heather

Heather Cardy

Job Title: Registered Manager Joined: 1999

NVQ 2, 3 and manager & leadership Skills.

Enjoys spending her spare time with her daughter and partner.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Gables Care Home to verify any information. View our terms and conditions. The Gables Care Home has an Enhanced Service - more info.