Sundial Cottage

Badminston Drove, Fawley, Southampton SO45 1BW

As a registered care home Sundial Cottage aim to provide a secure, warm and homely atmosphere. Accommodation consists of five twin rooms, twelve single bedrooms, five of which are ensuite rooms, all of which comply with national minimum standards requirements.

There is also a day lounge with TV, a quiet lounge and a dining room giving plenty of amenity space. There are several seating areas around the home, where residents are able to enjoy their time at Sundial, and are able to meet and greet their visitors.

A call system is installed with call points all around the home. Grab rails and handrails are provided at appropriate area’s to assist residents’ mobility and safety. A lift connects the two floors. There is also a stair lift in place. There are three bathrooms with assisted baths. There is a safe secure flat outside area for residents to enjoy exercise, fresh air and the extensive garden area.

Owner: N Sykes

Person in charge: N Sykes (Owner)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Dementia long term and day care respite when available.. Ages 55+.

Single Rooms: 12

Shared Rooms: 5

Rooms with ensuite WC: 5

Weekly Charges Guide: Personal Care Single £600 – £850 , Personal Care Shared (per person) £600 – £750 (These prices are only a guideline, please contact Sundial Cottage to find out the exact price for your requirements.)

Fees for provision of basic care only. Items of personal choice, hairdressing, chiropody, telephones etc chargeable to the resident. A full and transparent breakdown of fees will be made available within our terms of contract on enquiry of placement.

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting

Parking:

Ample parking in own private car parks.

Latest Care Quality Commission* Report on Sundial Cottage: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Sundial Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Sundial Cottage in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Sundial Cottage is calculated as follows: ( (164 Excellents x 5) + (67 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 237 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sundial Cottage is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 11 Reviews ÷ 4.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Sundial Cottage has a Review Score of 9.7 (9.667) from 20 Reviews


Average Ratings

  • Excellent
    15
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sundial Cottage?

  • Extremely LIKELY
    18
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sundial Cottage

  • Daughter of Resident/Service User
    7
  • Volunteer
    3
  • Brother of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

The staff are friendly and approachable, they treat the residents with courtesy and dignity. Whenever I telephone to speak to Dad they help him with the phone, putting it to loudspeaker as he can't manage otherwise. Staff keep me informed of how Dad is and answer my questions in a helpful and compassionate manner.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   4.6 out of 5

As my mother is quite young to be in a care home and it is the worst decision to make but the friendly staff and homely feel of Sundial Cottage made it much easier.
It's good to know that mum is receiving a much better standard of care and is safe from harm much more so than the family can provide for her. She seems happier in herself.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   5 out of 5

Very happy with service provision. Dad feels comfortable and safe and I feel that he is safe I am kept informed of his condition and I have confidence in the staff to manage his needs in a competent caring manner. His dignity is maintained at all times and his wishes are respected.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   5 out of 5

My mother has already spent a year in another local rest home that I thought was good until she moved to this residential home a month ago, which is even better. The highest standards of care and comfort are provided here, by staff who are professional and highly qualified. Activities are regular, meaningful and most enjoyable. Family visits are encouraged and welcomed. The hospitality towards loves ones (visiting family members) is commendable. Management is visibly interactive with staff and residents and always accessible. This residents home is clearly outstanding.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   5 out of 5

Neil Sykes, Proprietor at Sundial Cottage responded to this review on 30 Jan 2018:

It is very encouraging for staff moral providing them with a sense of appreciation and value for the dedication and hard work they provide to all at Sundial, both residents and families.

Sundial Cottage is a delightful home where dementia is treated in the kindest way. The staff are well trained and clearly enjoy their work. This is a testament to the owners who have made Sundial a calm and pleasant place to live.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   5 out of 5

Friendly atmosphere very homely, home from home. Excellent care. Always spotless, so pleased my mother placed here.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   4.9 out of 5

I cannot wish for a better care home for my husband. The care is so good, the staff care about the residents, they are very kind and understanding. They do whatever they can to make life as nice as possible for the residents. Everyone is different with different needs, which as far as I can see, are met. I come every day to see my husband and he is so happy, I put this down to the quality of care. Any problems are dealt with very quickly, I am kept informed if anything happens. It's the best care home in my opinion, great staff and manager.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   4.9 out of 5

Very helpful and friendly staff. They always make me feel welcome, very high quality of care for my Nan.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   5 out of 5

We are made to feel very welcome when we visit and thanked. (2 of us visit weekly to chat to residents on a Thursday morning). I cannot comment in detail on all of the categories but drinks are available by each chair in the day room. Sweets and biscuits are often given out mid-morning when we are there which residents enjoy. Picture displays are often changed.

Little homely touches mean a lot.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   4.1 out of 5

Overall the care given to my sister has been excellent. I even consider the staff to being one of my friends now. That proves how friendly they are.

How likely would you be to recommend Sundial Cottage? Likely

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Average Rating:   4.1 out of 5

My aunt was given notice to quit another care home locally, due to unacceptable behaviour - shouting and more importantly lashing out and hitting staff. Sundial took her on and gave her the attention she needed, the care she needed and set boundaries for her and gave her more security.
Her behaviour improved here, she ate better, my visits were more positive as she didn't shout at me anymore.
She was depressed and had been for a long time but she was starting to respond more positively. She took up reading again (many books). Sundial was the right place for her. She died 19th October 2017.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   3.9 out of 5

I have visited often and randomly but always found everything to a superb standard. Residents are well cared for and looked after at all times during my times of visits.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   4.3 out of 5

The staff are always friendly it is just like visiting my friend at her own house. I go and make a cup of tea whenever I go to visit her she is always happy and has come out of herself as she was very withdrawn before she went to Sundial Cottage.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   5 out of 5

The care my mum has, from the staff that I have had contact with has been very good.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   4.6 out of 5

When visiting mum, the home is clean and the staff are helpful and friendly. They conduct themselves in a professional manner and have a good relationship with the clients. They are always happy to help out when asked and we have not had any problems in years.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   4.6 out of 5

Neil Sykes, Proprietor at Sundial Cottage responded to this review on 16 Mar 2017:

We also use reviews to reflect positive comments back to them for a job well done.

Very friendly staff. Always slow good care to the residents. Always happy for us to wait every week. Nice to see activities for the residents. This is one of the best care homes in this area.

How likely would you be to recommend Sundial Cottage? Likely

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Average Rating:   4.5 out of 5

It was our first time dealing with anything like all the care of Mum.
Sundial Cottage made this experience so much easier for all of the family.
Nothing was too much trouble and they were always able to talk and reassure us.
Mum has had so much care and kindness. Mum has improved so much and has come to enjoy her life again, talking and laughing.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   4.8 out of 5

Neil Sykes, Proprietor at Sundial Cottage responded to this review on 14 Mar 2017:

We care for families and welcome their involvement. We recognise the immense burden that can be lifted from their shoulders and as a team, we feel proud to do that and ensure their loved ones receive the care and attention they deserve.

The home always has a very welcoming atmosphere. The staff and residents are always happy and content, with lots of activities put on and one to one attention.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   5 out of 5

Vascular Dementia is an illness requiring vast amount of care and patience, which is what my mother receives at Sundial.
Placing a loved one in a care home is a very difficult emotional thing to do. The staff here are so kind and gentle. My mothers room is always spotlessly clean as are her clothes and person. It is so reassuring for me to know she is receiving the best possible care. Sundial is not a large home, and this helps to create a homely atmosphere where residents are in close contact with each other. Communication is excellent, I know I will be notified of any problems without the need to phone the home endlessly.
I would recommend this care home to anyone looking for a caring home for their relative.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   4.7 out of 5

When you know the time is right (and should probably have been months before) to place your parent, sibling into a home look no further than Sundial Cottage. The friendly staff and management put us at our easy, understood our concerns and guilt. We felt like failures, felt we had let our mum down. Sundial is a small care home which feels like a home. Food is prepared and cooked on site and the varied meals goes down well with residents. Activities are geared towards the residents, quizzes, tai chi, music, colouring etc. Ideal location, no traffic danger, country lane.

How likely would you be to recommend Sundial Cottage? Extremely Likely

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Average Rating:   4.3 out of 5

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