Whitegates Care Home is a small, friendly, family run home which provides person-centred, 24 hour personal care and support to older people over 65. The home specialises in physical disability and frail elderly care.
The home is located within walking distance of Ringwood. The main purpose is to provide a 'home from home' which enables clients to continue to enjoy their privacy and chosen lifestyle with caring support available at the touch of a button.
Visitors are welcome at anytime.
Owner: Whitegates Care Home
Person in charge: Dominique Kennedy (Registered Manager)
Local Authority / Social Services: Hampshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 21 Service Users
Registered Care Categories*: Old Age • Physical Disability
Admission Information: Planned & Emergency. Ages 65+.
Languages Spoken by Staff (other than English): French
Single Rooms: 21
Rooms with ensuite WC: 5
Weekly Charges Guide: Personal Care Single £721 – £770 (These prices are only a guideline, please contact Whitegates Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Whitegates Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Whitegates Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Whitegates Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.817 for Whitegates Care Home is calculated as follows: ( (50 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.817
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Whitegates Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 4.2 positive Reviews (21 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Whitegates Care Home has a Review Score of 9.8 (9.817) from 5 Reviews
Review submitted from a Postal Card by Norman T (Resident) on Wednesday 15 November 2017.
Initiation by manager, secretary, service manager, general purpose assistant.
Otherwise, there is little of usual experience.
Any excursions (to clinic) have been easily arranged and completed.
The atmosphere that has prevailed since my arrival in September 2011 has been exemplary. The possibility or need to seek an alternative home has never occurred or been considered. The contract with manager and equally with junior staff has been without incident and is invariably helpful. One possibility might be for each resident to submit (oral if necessary) of satisfaction periodically.
How likely would you be to recommend Whitegates Care Home? Extremely Likely
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Review submitted from a Postal Card by D S (Daughter of Resident) on Monday 13 November 2017. Relates to October 2017.
Mum moved into Whitegates in February at the age of 96 following a very bad fall. Before that she had lived reasonably independently in her own home, so the mover into care was quite traumatic for her.
However, everyone at Whitegates was so kind and helpful and she soon settled in.
Whitegates is a family, friendly, family run home and were are always made welcome when we visit. We are pleased to see that mum is content in the knowledge that she is being cared for with the utmost dignity, respect, empathy and affection.
How likely would you be to recommend Whitegates Care Home? Extremely Likely
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Review submitted from a Postal Card by K B (Friend of Resident) on Wednesday 25 October 2017. Relates to October 2017.
Whenever I visit Whitegates, the staff are so friendly and helpful. The residents are well cared for and the staff never complain. It's a family run home and the management are always very obliging.
If you are a visitor, tea or coffee is always offered.
I enjoy going to the home.
How likely would you be to recommend Whitegates Care Home? Extremely Likely
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Review submitted from a Postal Card by S K (Husband of Resident) on Monday 23 October 2017. Relates to October 2017.
I visit every day and find it very rewarding that my wife is contented and cared for in a very professional, kind, happy way by all the dedicated staff. I would recommend it every time. It is A1+
How likely would you be to recommend Whitegates Care Home? Extremely Likely
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Review submitted from a Postal Card by Janette F (Daughter of Resident) on Thursday 19 October 2017. Relates to October 2017.
My mother is looked after very well at Whitegates. She is always clean and tidy. She enjoys the food here also. A hairdresser and chiropodist visit regularly and every care is taken for her physical needs ie. doctor, optician etc.
The staff are very caring and as it is a small home they know everyone personally. The atmosphere is very good. Entertainment and a visits from the church are also frequent. A lovely place.
How likely would you be to recommend Whitegates Care Home? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Whitegates Care Home