Hanningfield

99 London Road, Sittingbourne ME10 1NR
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8.4 32 Reviews
  • Hanningfield, Sittingbourne
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Care Provided by Hanningfield

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000

These prices are only a guideline, please contact Hanningfield to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hanningfield Retirement Homes Ltd
  • Privately Owned

Person in Charge

  • Kate Galloway (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (44)
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Hanningfield Reviews (32)

8.4

Hanningfield has a Review Score of 8.4 (8.385) out of 10, based on 3 reviews in the last 2 years.
Over all time Hanningfield has 32 reviews.

Overall Experience
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Total of 32, showing 1-20
Review from Sarah A (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was a resident at Hanningfield for the final four years of her life. Although a rather reluctant resident, increasingly asking when she was going home as her dementia progressed, the staff were consistently kind, patient, and understanding. At times I would receive phone calls when she was
'waiting' for a non-existent lift or taxi, and these situations were always handled with compassion.


She enjoyed the food and was gently encouraged to join other residents for meals and activities. In the summer months she especially loved spending time in the garden. She frequently told me how kind everyone at Hanningfield was, which was very reassuring.


As a family, we were kept well informed about our mother's health and wellbeing, including phone calls from nursing staff regarding changes in her condition or medication. Being a family-run home really showed, with many familiar staff present throughout her stay. We are very grateful for the kindness and dignity she received.

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Review from J A (Daughter of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care , lovely staff. My mum could be a bit trying at times, but everyone was so patient with her. The staff went out of their way to make everyone feel at home. They were also very good at keeping in touch with us It's not a luxury care home, but for us, the standard of care is what counted.
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Review from Toni J (Daughter of Resident) published on 31 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, what can I say? My mum moved in in June 2020 and as you can imagine was a difficult time due to Covid. The entire staff went over and beyond in their care for my mum. I cannot begin to express how thankful and appreciative of the love and care that was given to my mum during her time there.
Even
towards the end of Mum's life the love and care never faded. I thank each and every member of the team from the bottom of my heart for all the love and care you gave to my mum.
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Review from Jill W (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day that I first viewed Hanningfield in 2021 for our precious mum, I believed that she would be very happy here. Mum took up residence in February 2022, following a period of social isolation she quickly became herself again, safe, happy, contented, singing and she even regained her appetite.
She was so well cared for in every aspect with complete dignity and kindness and treated just like one of the family. Mum could join in with activities or spend time in the comfort of her own room, the choice was entirely hers, she constantly reported: "This is a good place to be". Staff were always courteous and telephone communication was excellent. As a family, we cannot recommend Hanningfield more highly. Thank you all from the bottom of our hearts.
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Review from Julian E (Son of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We could not have wished for better care for my father, fantastic staff and nothing was too much trouble.
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Review from M L (Daughter of Resident) published on 4 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Hanningfield is exceptional. An absolute delight. Staff/management team are high energy focussed, positive and very importantly - listen!
I cannot recommend them enough. My father was very poorly after two weeks in Hanningfield his personality joy and health returned. Thank you so much.
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Review from Amanda K (Daughter of Resident) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Hanningfield go above and beyond to make the residents feel welcome. The care for individual needs is exemplary whether it is dressing, bathing or nutritional needs.
Communication is excellent and when action is excellent and when action is needed the team resolve any issues immediately.
My father looked a different person within two weeks being in Hanningfield
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Review from R E (Son of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at Hanningfield Care Home for over three years, up until his death in January 2023. The level of care he received throughout that time was excellent. The staff were always very caring because of his condition (Alzheimer's and Dementia) he needs took up a lot of their time.
We, my father's
family cannot thank them enough.
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Review from V J (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother spent eight weeks at Hanningfield to enable her to return home after a hospital stay. As a family, we were so grateful to the team for providing a happy, secure and positive environment for our mum. The personal care and compassion received were of a very good standard. The rooms and building
looked tied in some areas, but what really matters is the care. Areas for improvement are food (not enough home-cooked or food quality ingredients).
Reply from Ian Tobiansky, Proprietor at HanningfieldI'm very happy to hear that you were satisfied with the level of care we provided for your mother. We do have a very wonderful team, and your praise means a lot to us all. All our meals are produced fresh on a daily basis with locally sourced ingredients by our dedicated chef for which your mother's personal preferences were always catered to, and your father was always provided with a meal upon request. Though we appreciate all feedback and have nothing but fond memories of both your mother and your family as a whole.
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Review from G H (Son of Resident) published on 13 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum has gone into this care home, she is kept clean, well-fed, she seems to have settled in very well, the manager and staff are all polite, helpful and friendly. I would not hesitate to recommend this care home to other people.
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Review from Caroline M (Daughter of Resident) published on 28 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Hanningfield for respite care for a week in April 2022. I can not praise the staff highly enough for their hard work and warm welcome.
From the second we came through the door, the manager and her team made my mother feel at home and since she has come back, she has been full of
stories about how well the staff treated her, how good the food was and how welcomed and cared for she felt while she was there.
From my family and myself, we just want to say ‘thank you’. We will always put Hanningfield as our first choice when Mum has to have respite care in the future.
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Review from Jacqueline W (Daughter of Resident) published on 29 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went into Hanningfield Retirement Home in March 2018. He was always kept well groomed, clan and felt happy/settled in his new surroundings. Hanningfield keep their residents entertained with a variety of in-house activities and employ the services of musicians for musical activities. This
care home focuses on 'care' and not cosmetical, modern building and equipment upgrades. What they have is, indeed, sufficient to meet the residents daily needs. It is a very 'homely' environment. My father's palliative care needs were treated with utmost sensitivity. Our family were always kept well informed of changes in my fathers health. Thank you Hanningfield!
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Review from Marina E (Niece of Resident) published on 24 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my aunt at this care home and it was lovely to see her so happy and well cared for. This is a lovely place and has a real family atmosphere.
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Review from Sian O (Daughter of Resident) published on 12 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first meeting, Mum was treated with the utmost respect, dignity and every effort was made by all staff to make her feel welcome and comfortable.
The home's open door policy is very open, welcoming and convenient for all members to pop in.
We all had a high opinion of all staff members we
met and Mum was looked after by all with a genuine and caring manner.
A BIG THANK YOU to all the staff and the lovely and caring owners for all they have done for my mum and our whole family to feel completely welcomed and cared for.
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Review from Robyn N (Friend of Resident) published on 3 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is the best residential home in this area in my opinion. I have recently had experience of all aspects whilst visiting one of my previous clients. I have recommended this home to many people. Excellent care provided by professional well-trained staff who are motivated, polite and the
most caring staff I have met. The owners put the care of the residents before everything and provide a happy family environment.


How likely would you be to recommend Hanningfield Retirement Home? Extremely Likely

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Review from Rosalyn W (Daughter of Resident) published on 1 April 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
A lovely friendly home. The staff are all wonderful, as are the homeowners who are often on site and getting involved with the residents.
My mum has been here a few months now and has settled in well. It's lovely to not have to worry about her any longer, I know she is well looked after and safe.
It may not be the most modern of places but the care and attention are second to none and that is more important to me for my mother than decor and soft furnishings!
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Review from Stephanie H (Granddaughter of Resident) published on 7 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan was a resident for a short period of time, but in that time she was well looked after and cared for. The manager, staff and owners were understanding, friendly and always had time for me to have a shoulder to cry on or a cuddle.
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Review from Ian H (Son of Resident) published on 15 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had to go into care and I placed him in Hanningfield and he absolutely loves it there. He was always saying I've had my life and wanted to die but now he's got a new lease of life. The owners are an amazing family and the staff from management to the carers, cleaners and kitchen staff are
fantastic with all the residents. My dad is always laughing when I go and visit him. I can't thank the Hanningfield team enough.
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Review from Barbarra P (Resident) published on 15 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is so wonderful. The staff are so caring and helpful and the owners are such lovely people, I really feel like I'm surrounded by family here.
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Review from David N (Son of Resident) published on 8 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has had a very positive experience at Hanningfield. The staff most of whom have been there for a long time and are kind, caring and looks after their residents really well. We, as a family are included in all decision-making activities and events during the year which families are invited
to. Fab place, very clean and amazing gardens for the residents, wouldn't have my father anywhere else.
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Current Review Score: 8.4 (8.385)

Overview of Review Score

The Review Score of 8.4 (8.385) out of 10 for Hanningfield is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Hanningfield is calculated as follows: ( (28 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.591 Points relating to the number of positive Reviews for Hanningfield is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 3 Positive Reviews ÷ 8.8 = 0.341
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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Frequently Asked Questions about Hanningfield

What types of Care is Hanningfield registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hanningfield have?

There are 44 Single Rooms.

What are the Facilities & Services at Hanningfield?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hanningfield to the centre of Sittingbourne?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hanningfield to verify any information. View our terms and conditions. Hanningfield has an Basic Service - more info.