Tralee Rest Home

38/40 Tankerton Road, Tankerton, Whitstable CT5 2AB

Tralee Rest Home is a residential home registered to provide care for elderly people. The Home is situated in the beautiful seafront town of Whitstable, Kent. It is a stones throw away from the town centre and harbour. Tralee Rest home is made up of two joint detached houses with a purpose built dementia friendly extension, added in 2013. The Home has recently undergone refurbishment and majority of the bedrooms benefit from having their own private en-suite facility. It is conveniently located close to all local amenities and transport links.

The owners want Tralee Rest Home to be thought of as a home away from home. Staff are highly motivated and consistently go the extra mile in assisting the residents to live life to the full potential. They are always encouraging and enabling residents to use the facilities to maintain an independent and a fulfilled life.

As well as quality care, residents have an active lifestyle supported, with many interesting dates organised for their benefit, while the home's philosophy is to maintain dignity and respect at all times. Bedrooms are en-suite and special diets are catered for, while specialised hoists help those with mobility issues.

Group: Veecare Ltd

Person in charge: Karina Carter-Pope (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 32

Shared Rooms: 2

Rooms with ensuite WC: 26

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Tralee Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Tralee Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Tralee Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.905 for Tralee Rest Home is calculated as follows: ( (76 Excellents x 5) + (8 Goods x 4) ) ÷ 84 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.972 Points relating to the number of positive Reviews for Tralee Rest Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.2 Target = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Tralee Rest Home has a Review Score of 9.9 (9.877) from 7 Reviews


Average Ratings

  • Excellent
    7
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tralee Rest Home?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tralee Rest Home

  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • more

The staff are always clean and tidy as is the rest of the home, a nice cup of tea is always on tap.
Any questions are always answered fully and frankly by a member of staff.
Lovely rest home, lovely people.

How likely would you be to recommend Tralee Rest Home? Extremely Likely

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Average Rating:   5 out of 5

My mother-in-law has been looked after and is now looking a lot better and is putting on weight and seems very happy.

How likely would you be to recommend Tralee Rest Home? Extremely Likely

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Average Rating:   5 out of 5

I have every confidence in the care provided. The staff at the home manage my husband splendidly. He always looks neat and tidy and he is really well cared for. The staff are all lovely and will speak to me about any concerns I may have. The manager's door is always open.

How likely would you be to recommend Tralee Rest Home? Extremely Likely

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Average Rating:   4.8 out of 5

The Tralee Rest home is run like a family affair.
The staff treat my mum as if she is one of their family. Always cheerful and very caring.

How likely would you be to recommend Tralee Rest Home? Extremely Likely

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Average Rating:   5 out of 5

Superb.

How likely would you be to recommend Tralee Rest Home? Extremely Likely

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Average Rating:   4.5 out of 5

I am happy and pleased with the home. My brother is in Tr and I visit when I can. It is always clean and homely. The staff are lovely and kind and show such compassion to my brother.
I would recommend Tralee to people. It has really improved under new management.

How likely would you be to recommend Tralee Rest Home? Extremely Likely

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Average Rating:   5 out of 5

Since the new manager arrived early 2017, the home has greatly improved. I now enjoy visiting my husband. The new staff team are very nice and informed me of any issues. I always get a cup of tea. I was even invited to have Christmas dinner with my husband which was lovely. The manager has made the home much nicer, she has had murals painted on several walls which are really nice and the residents love them. I am so happy with Tralee. I can't think of any negatives.

How likely would you be to recommend Tralee Rest Home? Extremely Likely

Overall Standard

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Care / Support

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Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   5 out of 5

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