Ridgeway Manor

Barrow Green Road, Oxted RH8 9NE
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9.5 25 Reviews
  • Ridgeway Manor, Oxted
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Care Provided by Ridgeway Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1750
  • Self-Funded Residential Dementia Care: £1200 – £1750
  • RESPITE Self-Funded Residential Care: £1200 – £1750
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1750

Our fee range is based on various shapes and sizes of the rooms, which are all nicely decorated and comfortable. Included in the private fees are hair dressing, chiropody, and basic toiletries.

The price(s) shown are provided by the care home. Contact Ridgeway Manor for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • CNV Ltd
  • Privately Owned

Person in Charge

  • Cristina Marta (Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 105

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 4

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (1)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting 10AM - 5PM Linch is 12.30 -1.30 sp please do not visit the.
    Supper 5.30PM - 6.30PM Evening please telephone first.

Parking

  • Parking outside in the car park.

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Ridgeway Manor Reviews (25)

9.5

Ridgeway Manor has a Review Score of 9.5 (9.476) out of 10, based on 12 reviews in the last 2 years.
Over all time Ridgeway Manor has 25 reviews.

Overall Experience
  • 20
  • 4
  • 0
  • 1
  • 0
Date Published
  • 25
  • 9
  • 11
  • 12
  • 13
Reviewer Connection to Ridgeway Manor
  • 9
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Caroline C (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Ridgeway Manor is very much a 'home from home' with wonderful, caring staff and a minimal staff turnover. Always someone on hand to deal with needs even before they arise. A very happy community atmosphere within the sitting rooms and lovely bright, clean and well-maintained bedrooms for those who enjoy
their own company on occasion. My mother has been at Ridgeway for four years, and I am local enough to be able to pop in regularly, so feel I have a good idea of the ethos of the home.
I am kept fully informed of any events or concerns during my mother's increasing frailty (she is 99 years old), and management and staff are very supportive of her needs. She is comfortable and content within her Ridgeway family environment.
I would highly recommend.
Reply from Caroline Gray, Finance at Ridgeway ManorThank you for the lovely review; it is very much appreciated. I will pass this on to all the staff.
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Review from Sarah C (Daughter of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since being at Ridgeway my ninety one year old father has experienced an amazing new lease of life! He had been at another local care home where he spent most of his time in bed, had to be hoisted in and out of bed to a wheelchair, with no attempt at rehabilitation. As soon as he moved to Ridgeway,
he was much happier and the staff arranged for physio to help with his mobility issues immediately. Within weeks my dad was able to get in and out of bed without using a hoist and able to walk again with the assistance of a frame. He now enjoys life - joins in with all the activities, reads avidly, eats well, and has put on weight. He looks 20 years younger. I cannot fault the lovely staff at Ridgeway, carers that genuinely care about my dad's well being and quality of life. Thank you
Reply from Janet Browne, Manager at Ridgeway ManorWe are grateful for this review, thank you. Staff and management are delighted in your father's improvement with his mobility in such a short time. He is a very happy man with his newfound independence.
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Review from Alan R (Son-in-law of Resident) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the Management and wonderful staff of this fantastic Residential Nursing Home. For over three years we have entrusted you with the care of my beloved father in law. You have looked after him with the love and compassion that would only be found within a family environment.


Thank you

for keeping him and the other residence safe with your covid 19 protection plans, by providing us with a safe environment to meet our loved ones away from the other residents and with the appropriate covid 19 tests being conducted before entering the building.
The care and attention you have shown over this very difficult period, and to keep our family members safe and well goes well beyond the call of duty.


Without any doubt, at all, I would recommend your Home to any potential family looking for a short or long term stay. This is a lovely, comfortable Home at a very competitive price……but above all the most passionate and caring staff.

Reply from Janet Browne, Manager at Ridgeway ManorI would like to say a big thank you for your lovely review. We will continue to work with residents and relatives to ensure the safety and excellent care continues.
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Review from L J (Next of Kin) published on 20 December 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
Well, I don’t know where to start!
My mum has been in the home since January 2021, she didn’t settle at first but this may have been because of the Covid.
While in the home she managed to break her leg by falling. Unfortunately, she has been in a wheelchair ever since and there seems no hurry to
get her to walk again and even though most homes allowed at least two relatives, Ridgeway stuck with only one and only for half an hour, so it was hard to see Mum.
While in the home she lost her teeth, costing £700 to replace and her glasses another £300.
So as we enter the Xmas period my mum's money ran out and would have to be state paid from 1st December. Mum then had a cough and went to the hospital on 26th November, on 29th November, the home called and said from 1st December they would not let her back in, and Social Services would have to find her somewhere else! In the middle of the Xmas period.
In other words, we have had your life saving now go…with very little warning. The place is rundown and uncaring.
Reply from Janet Browne, Manager at Ridgeway ManorThe account of events is not what our records show. We worked with this person who had challenges, and I can only say I wished you had approached us with these concerns before your mother left the home. I will state that Ridgeway Manor has never asked anyone to leave when they have depleted their funds. I now wish to draw a line underneath this and wish your mother well in her new home.
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Review from Vivienne R (Daughter of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was clearly unable to live alone after a chest infection left her frail and nervous of being alone at night. She had stayed for respite a couple of times and we knew that Ridgeway Manor would suit her well as the staff were kind and respectful, the food was wholesome and good, her room spotless
and comfortable but very elegant. There were also activities in which she could join or not as she chose. Also, importantly, her family, most of whom lived a long way away, had the reassurance of knowing that she had round the clock care and company. Covid-19 meant that we were unable to visit her between March and July last year, but we knew that she was in the best place. The staff went above and beyond the call of duty to keep everyone upbeat and happy, shielding them from gloomy news to the best of their ability. Sadly Mum died in September (not through Covid). The staff were very kind to us at this time and expressed their sadness at losing such a gracious lady.
Thank you.
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Current Review Score: 9.5 (9.476)

Overview of Review Score

The Review Score of 9.5 (9.476) out of 10 for Ridgeway Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for Ridgeway Manor is calculated as follows: ( (100 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 142 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Ridgeway Manor is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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