Lavender House opened in 1992 offering the highest standard of residential care for the elderly in Peterborough. To this day, the home maintains one of the finest care home reputations in the community, offering each resident a fulfilling, active and secure lifestyle.
From the moment you enter Lavender House it is hard not to appreciate the homely and friendly atmosphere that is the very essence of daily life. Carers encourage maximum independence and choice within the home and ensure that each individual’s needs are understood and met to the fullest.
The home is set in a leafy suburb of Peterborough, yet benefits from a superb location situated within 10 minutes walking distance of the town centre and 5 minutes from Peterborough Central Park. Numerous facilities including doctor’s surgeries, health centres, dentists and The Peterborough District Hospital can also be found within a 5-minute radius of the home.
The home consists of 31 bedrooms most with private en-suite. Excellent communal spaces including two lounges and two dining rooms guarantee a superb standard of living whilst up to date facilities and equipment help provide a safe and comfortable environment.
Lavender House promotes an extensive activities program to ensure that residents lead fulfilling and active lives. Activities range from light hearted games such as group bingo and card games to more mentally stimulating word and memory exercises.
In addition, each resident is encouraged (if they are capable) to partake in gentle body movement exercises. In keeping with the high standard of care, the home serves an exceptional quality of food. Each resident receives three nutritional meals per day prepared by a fully qualified chef, including a three-course meal at lunchtime.
Group: Peterborough Care Ltd
Person in charge: Janeth Baucan (Manager)
Local Authority / Social Services: Peterborough City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 36 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 36
Rooms with ensuite WC: 36
Facilities & Services: Day Care • Own GP if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Lavender House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 out of 10 for Lavender House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Lavender House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.778 for Lavender House Care Home is calculated as follows: ( (252 Excellents x 5) + (65 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 320 Ratings = 4.778
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Lavender House Care Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 19 Reviews ÷ 7.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Lavender House Care Home has a Review Score of 9.8 (9.778) out of 10 and an Average Rating of 4.8 out of 5 from 27 Reviews over all time
Review submitted on 10 August 2018 from a Postal Card by Teresa P (Daughter-in-law of Resident). Relates to July 2018.
Very helpful, exceptionally helpful and caring for my Mother in Law, always there to help. Always been made welcome. Staf very nice and very helpful. ActivityCoordinator very good, always doing things with residents.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 10 August 2018 from a Postal Card by Rena K (Granddaughter of Resident).
All staff are exceptional here at Lavender House. Kind, caring, humble and make the effort to connect to all residents on a personal level. My grandmother can be very demanding and sometimes rude and these ladies have always str4eated her with love and kindness despite this. Anyone who comes to stay is in amazing hands and can sleep well knowing the very best care is being provided to your family.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 23 July 2018 from a Postal Card by Patricia F (Respite Resident) assisted by family/friend. Relates to May 2018.
Carers, housekeeping, kitchen staff, activities coordinator and maintenance were exceptionally helpful, caring, attentive to my needs and felt most welcome by everyone. I was so welcomed that I didn't want to leave Lavender House.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Janeth Baucan, Care Home Manager at Lavender House Care Home responded to this review on 30 Jul 2018:
Thank you Patricia for your lovely review. It is very much a team approach at Lavender House and I will pass on to all the team your kind words.
Review submitted on 23 July 2018 from a Postal Card by Sharon C (Granddaughter of Resident). Relates to June 2018.
My grandad is always clean and tidy, he is always clean shaven. All of the staff at Lavender House know him by name and talk to him. They know his character, his likes and dislikes. The staff at Lavender House always give me an update on how Grandad has been through the week. They advise me if it is OK to take him out and whether he needs his walker or his wheelchair.
They have patiently persevered with the treatment of his sore legs and done such a great job, they have healed so well. Thanks so much for everything.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Janeth Baucan, Care Home Manager at Lavender House Care Home responded to this review on 30 Jul 2018:
Thank you Sharon for your review. Our approach is to get to know our residents as individuals, so we are able to respond to their likes and dislikes, and keep relatives informed of their progress. I will pass on to the team your kind words.
Review submitted on 23 July 2018 from a Postal Card by Susan H (Daughter of Resident). Relates to June 2018.
The care and compassion shown by all members of the team here at Lavender House is unsurpassed. It was a very traumatic time to move my dad into residential care but from the very first contact, my confidence was built. My dad's care is first class and he actually improved in his health when he came here. All of the dedicated team are like family. Thank you.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Janeth Baucan, Care Home Manager at Lavender House Care Home responded to this review on 30 Jul 2018:
Thank you Susan for your review. I will pass on to the team your kind words.
Review submitted on 18 June 2018 from a Postal Card by Jackie P (Daughter of Resident). Relates to June 2018.
The most wonderful place. If you have to be in a home, this is where you'd want to be. The staff are so cheerful and enthusiastic, even when stressed and tired. Lots of activities including pony visits, music, Bollywood night, 40's singing, trips to the zoo and walks in the park to name a few.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Janeth Baucan, Care Home Manager at Lavender House Care Home responded to this review on 28 Jun 2018:
Thank you Jackie for your review. Our approach is that Lavender House is the resident's home and we are here to help them live a rewarding retirement. I will pass on to the team your kind words.
Review submitted on 13 June 2018 from a Postal Card by J H (Daughter of Resident). Relates to June 2018.
My mother has been well looked after by the staff at Lavender House for the last 5 years.
The areas that exceed expectations are food and activities. The staff have treated my mother with patience and dignity and have also been a huge support to me at times when things have been challenging.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Janeth Baucan, Care Home Manager at Lavender House Care Home responded to this review on 28 Jun 2018:
Thank you for your review. Our full-time activities co-ordinator aims to provide a range of group and one-to-one activities to entertain residents. I will pass on to Alex and the rest of the team your kind words.
Review submitted on 13 June 2018 from a Postal Card by Pamela A (Resident). Relates to June 2018.
Very well cared for. Food excellent. If anything disliked, will be changed.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Janeth Baucan, Care Home Manager at Lavender House Care Home responded to this review on 28 Jun 2018:
Thank you Pamela for your review. Food is freshly prepared daily on-site by our chef as it is an important aspect of the care we provide. I will pass on to the team your kind words.
Review submitted on 12 June 2018 from a Postal Card by Therese A (Daughter-in-law of Resident). Relates to June 2018.
This home has a very caring and welcoming atmosphere.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Janeth Baucan, Care Home Manager at Lavender House Care Home responded to this review on 28 Jun 2018:
Thank you Therese for your review. I will pass on to the team your kind words.
Review submitted on 12 June 2018 from a Postal Card by Richard A (Son of Resident). Relates to June 2018.
My mother is extremely happy and well cared for here. I have never had any cause for complaint.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Janeth Baucan, Care Home Manager at Lavender House Care Home responded to this review on 28 Jun 2018:
Thank you Richard for your review. I will pass on to the team your kind words.
Review submitted on 11 June 2018 from a Postal Card by D G (Resident) assisted by family/friend. Relates to June 2018.
I have always found Lavender House very welcoming and the food is very good.
The house is always very clean and the staff are very nice.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Janeth Baucan, Care Home Manager at Lavender House Care Home responded to this review on 28 Jun 2018:
Thank you Dorothy for your review. As a family run residential care home we aim to make our home your home. I will pass on to the team your kind words.
Review submitted on 11 June 2018 from a Postal Card by J W (Resident). Relates to June 2018.
Staff friendly and kind. I am enjoying my stay and plenty of activities to keep me entertained.
Food is good and varied.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Janeth Baucan, Care Home Manager at Lavender House Care Home responded to this review on 28 Jun 2018:
Thank you for your review. I will pass on to the team your kind words about your stay here at Lavender House.
Review submitted on 11 June 2018 from a Postal Card by Peter C (Resident). Relates to June 2018.
The entertainment person is very good.
I have had a good rest after breaking my ankle. The staff looked after me well.
Food is home cooked and excellent.
Residents who are very old need a lot of help. Staff work long hours. Brilliant.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Janeth Baucan, Care Home Manager at Lavender House Care Home responded to this review on 28 Jun 2018:
Thank you, Peter, for your review. Activities for residents we see as an important part of your stay with us. I will pass on your comments to all of the team your kind words.
Review submitted on 18 October 2017 from a Postal Card by Elizabeth R (Daughter of Resident). Relates to October 2017.
Mother says she is very satisfied. Staff dress her carefully, she has regular showers, hairdresser and nails. Staff always respond to the buzzer. My mother is happy when she goes to bed but finds being woken up at 6 am too early.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 16 October 2017 from a Postal Card by Linda R (Daughter of Resident). Relates to October 2017.
Mother has been here 3 years and settled in well. She is happy and well looked after.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 12 October 2017 from a Postal Card by Carol S (Niece of Resident). Relates to October 2017.
A very cosy and homely place to live, friendly staff etc...
Good activities. The food is like homecooked meals with varied menus, rooms are clean and can be personalised with own items.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 2 October 2017 from a Postal Card by S B (Daughter of Resident). Relates to September 2017.
Visiting my mother from Australia I have found mother well cared for and entertained over the last 5 weeks.
She is being well cared for and taken out frequently.
I phoned often from Australia and she is well and contented.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 2 October 2017 from a Postal Card by C M (Daughter of Resident). Relates to September 2017.
My mother has settled in very well as the staff ensure that she knows what is going on.They make sure that all her needs are met. They are open and very friendly. The residents in the home are all happy and seem very well entertained.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 14 September 2017 from a Postal Card by J S (Brother of Resident). Relates to September 2017.
Staff were so good and kind to my sister and were always looking into her room to see if she was OK.
Anything she asked for they always try to help.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 11 August 2017 from a Postal Card by I L (Daughter of Resident). Relates to July 2017.
Very happy with the level of care mum received. The staff are friendly and compassionate and treated her with dignity. It gave me peace of mind to know she was safe and being properly cared for and would highly recommend Lavender House to anyone.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 29 June 2017 from a Postal Card by A G (Granddaughter of Resident). Relates to April 2017.
The staff are hard working and kind. I especially like the fact that there are many activities for the residents to get involved in and the activities co-ordinator cares for the residents.
I am very happy that my grandma is in this home.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 16 June 2017 from a Postal Card by A L (Granddaughter of Resident). Relates to May 2017.
Home is clean, good facilities, staff are extremely friendly and can't do enough to help. They are good with all residents, spending time with them and very caring.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 26 May 2017 from a Postal Card by S G (Daughter of Resident). Relates to May 2017.
My father has been in L.H. for two months now.
He has settled very well. He feels safe, well looked after and he really likes the food.
I have found all the staff to be helpful and caring. They go out of their way to ensure Dad has everything he needs and always with a kind word and a smile.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 6 May 2017 from a Website Submission by Margaret C (Niece of Resident). Relates to April 2017.
All staff from kitchen, cleaners, maintenance staff to carers are so friendly. Management keeps me fully informed of all aspects of my aunt's care. Have dropped in at random times and the welcome is always warm. My aunt, at 89 years of age, lived independently, is mentally fit but physically frail and had carers 4 times a day, but, although I visited for 30 mins a day, she was extremely lonely. At Lavender, she has company when she wants, has made new friends and I am confident she is well looked after and attended to.
Staff are quick to react to any medical worries, calling doctors when necessary. Aunt did have a fall, of her own doing and paramedics and ambulance quickly attended and I was informed straight away. At home, she may have been laid there for hours. I have peace of mind that my aunt is receiving good care and my aunt feels reassured that staff are available 24 hours a day, she has company, enjoys lovely meals and is treated with dignity and respect.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 23 March 2017 from a Website Submission by Guiseppe F (Son of Resident). Relates to February 2017.
My Dad was diagnosed with Lewin body's dementia in 2012 and for some time me and my sisters looked after him at home. As time passed we noticed that Dad's dementia had got worse and that we could no longer look after him.
After many months of looking for a care home in April 2014 dad moved into Lavender House where he started the next chapter of his life. Within a couple of weeks of Dad moving into Lavender House, we noticed a big change in his behaviour. He seemed more confident happier and content. And although my father's English was not the best the staff looked after his every need.
Over time dad's dementia worsened and it was sometimes difficult to recognise the person we once knew and loved. On the 1st February 2017, Dad passed away and we are still coming to terms with his death.
During dad's time at Lavender House, he was always treated with the utmost care and respect. Lavender House was his home where he was safe and part of a big family that looked after each other.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 16 February 2017 from a Website Submission by Anita D (Daughter of Resident). Relates to February 2017.
My Mother came into Lavender House in Jan 2017, we as a family were a little unsure about care homes but we knew this was the best place for our mum to be. From the minute we arrived we were greeted with a warm welcome and within an hour almost every member of staff introduced themselves to our mum and us. First impressions certainly do make a HUGE difference!!
Although she has only been in there for just over the month they have made her feel at home and seeing to her every need.
So far so good with Lavender House and their staff, our mum has improved day by day, peace of mind for us and happiness for our mum, what more do you need :-)
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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Review submitted on 31 May 2016 from a Website Submission by Richard p (Son of Resident). Relates to May 2016.
My mother was resident in Lavender House for four and a half years until her death in late May 2016. During this time whilst suffering from dementia she was treated with the utmost care and respectful consideration. I cannot thank the staff at Lavender House enough for the way they cared for my mother.
How likely would you be to recommend Lavender House Care Home? Extremely Likely
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There are currently no awards/recognitions posted yet for Lavender House Care Home
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