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Care Provided by Lavender House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Lavender House Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Peterborough Care Ltd
- Private Owned
Person in charge
- Janeth Baucan (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (33)
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Lavender House Care Home Reviews (34)
8.3
Lavender House Care Home has a Review Score of 8.3 (8.320) out of 10, based on 2 reviews in the last 2 years.
Over all time Lavender House Care Home has 34 reviews.
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Overall Experience
Date Published
Reviewer Connection to Lavender House Care Home
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Review from S H (Son of Resident) published on 19 May 2026 Submitted via Website•
Overall Experience
I would just like to say how much I appreciated the quality of care delivered by Lavender for my Mum.
The last 5 years have been the best I could have hoped for for my Mum and that is due to all the staff (front line and in the background) being conscientious and considerate in they do.
The last 5 years have been the best I could have hoped for for my Mum and that is due to all the staff (front line and in the background) being conscientious and considerate in they do.
The...
I would just like to say how much I appreciated the quality of care delivered by Lavender for my Mum.
The last 5 years have been the best I could have hoped for for my Mum and that is due to all the staff (front line and in the background) being conscientious and considerate in they do.
The Care Home have been responsive when required by my questions and helpful with their answers.
Lavender have an excellent package of support and care that allowed my Mum to comfortably enjoy her final years. Their package includes managing the entire needs of my Mum including food, drink, games etc. all wrapped up in a caring environment
The last 5 years have been the best I could have hoped for for my Mum and that is due to all the staff (front line and in the background) being conscientious and considerate in they do.
The Care Home have been responsive when required by my questions and helpful with their answers.
Lavender have an excellent package of support and care that allowed my Mum to comfortably enjoy her final years. Their package includes managing the entire needs of my Mum including food, drink, games etc. all wrapped up in a caring environment
Thank you
Review from K D (Granddaughter of Resident) published on 31 March 2025 Submitted via Website•
Overall Experience
Lavendar House take amazing care of my grandma and helps to give us peace of mind as a family that she is well cared for and looked after.
The staff have become like family friends and always greet you with a smile and so friendly.
The staff have become like family friends and always greet you with a smile and so friendly.
Lavendar is all about the care and the activities during the...
Lavendar House take amazing care of my grandma and helps to give us peace of mind as a family that she is well cared for and looked after.
The staff have become like family friends and always greet you with a smile and so friendly.
Lavendar is all about the care and the activities during the week keep my grandma entertained and she particularly enjoys the crafts.
The staff have become like family friends and always greet you with a smile and so friendly.
Lavendar is all about the care and the activities during the week keep my grandma entertained and she particularly enjoys the crafts.
This is like no other care home.
Review from Rosemary R (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card•
Overall Experience
Mum has settled in really well. The staff are very kind to her and have got to know her sense of humour. She's safe!
Mum has settled in really well. The staff are very kind to her and have got to know her sense of humour. She's safe!
Review from S F (Daughter of Resident) published on 16 January 2019 Submitted via Postal Card•
Overall Experience
Staff are extremely helpful to residents and visitors alike, always smiling and have time to talk to everyone.
Activities at the home are excellent and they always try to include all residents in them.
Staff are extremely helpful to residents and visitors alike, always smiling and have time to talk to everyone.
Activities at the home are excellent and they always try to include all residents in them.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you for your review. Activities are an important part of life at Lavender House, and we encourage all residents to participate.
I will pass on to the team your kind words.
Review from Sheila B (Sister of Resident) published on 24 September 2018 Submitted via Postal Card•
Overall Experience
We visited my brother every day for approximately 2 1/2 weeks and we found him to be well cared for. Visiting from Australia we were not sure what to expect but were pleasantly surprised.
We visited my brother every day for approximately 2 1/2 weeks and we found him to be well cared for. Visiting from Australia we were not sure what to expect but were pleasantly surprised.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you, Sheila, for your review. Care is central to our service; helping our residents to live in a safe homely environment. I will pass on to the team your kind words.
Review from Bridget G (Daughter-in-law of Resident) published on 19 September 2018 Submitted via Postal Card•
Overall Experience
The home is always very clean and the residents all seem happy. They are extremely well fed and entertained.
The home is always very clean and the residents all seem happy. They are extremely well fed and entertained.
↩Reply from Lodi Ngayud, Care Home Manager at Lavender House Care Home
Thank you Bridget for your review. I will pass on to the team your kind words.
Review from Jackie V (Granddaughter of Resident) published on 19 September 2018 Submitted via Postal Card•
Overall Experience
If only my Nan had agreed to come here earlier. She has been given a new lease of life at the age of 96! The Activities Coordinator is loved by my Nan and she misses him when he is not around. Staff and residents are all friendly. Would be nice to have tea making facilities for visitors, but...
If only my Nan had agreed to come here earlier. She has been given a new lease of life at the age of 96! The Activities Coordinator is loved by my Nan and she misses him when he is not around. Staff and residents are all friendly. Would be nice to have tea making facilities for visitors, but otherwise, this place is ace.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you Jackie for your review. Activities are an important part of life at Lavender House, both in a group and one-to-one. I will pass on to the Activities Co-ordinator and all the team your kind words.
Review from Rena K (Granddaughter of Resident) published on 20 August 2018 Submitted via Postal Card•
Overall Experience
All staff are exceptional here at Lavender House. Kind, caring, humble and make the effort to connect to all residents on a personal level. My grandmother can be very demanding and sometimes rude and these ladies have always treated her with love and kindness despite this. Anyone who comes to stay...
All staff are exceptional here at Lavender House. Kind, caring, humble and make the effort to connect to all residents on a personal level. My grandmother can be very demanding and sometimes rude and these ladies have always treated her with love and kindness despite this. Anyone who comes to stay is in amazing hands and can sleep well knowing the very best care is being provided to your family.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you Rena for your lovely review. I will pass on to the team your kind words.
Review from Teresa P (Daughter-in-law of Resident) published on 20 August 2018 Submitted via Postal Card•
Overall Experience
Very helpful, exceptionally helpful and caring for my Mother in Law, always there to help. Always been made welcome. Staff very nice and very helpful. Activity Coordinator very good, always doing things with residents.
Very helpful, exceptionally helpful and caring for my Mother in Law, always there to help. Always been made welcome. Staff very nice and very helpful. Activity Coordinator very good, always doing things with residents.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you Teresa for your review. Activities are an important part of life at Lavender House, and we encourage all residents to participate. I will pass on to the team your kind words.
Review from Susan H (Daughter of Resident) published on 31 July 2018 Submitted via Postal Card•
Overall Experience
The care and compassion shown by all members of the team here at Lavender House is unsurpassed. It was a very traumatic time to move my dad into residential care but from the very first contact, my confidence was built. My dad's care is first class and he actually improved in his health when he...
The care and compassion shown by all members of the team here at Lavender House is unsurpassed. It was a very traumatic time to move my dad into residential care but from the very first contact, my confidence was built. My dad's care is first class and he actually improved in his health when he came here. All of the dedicated team are like family. Thank you.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you Susan for your review. I will pass on to the team your kind words.
Review from Patricia F (Respite Resident) published on 30 July 2018 Submitted via Review Postal Card•
Overall Experience
Carers, housekeeping, kitchen staff, activities coordinator and maintenance were exceptionally helpful, caring, attentive to my needs and felt most welcome by everyone. I was so welcomed that I didn't want to leave Lavender House.
Carers, housekeeping, kitchen staff, activities coordinator and maintenance were exceptionally helpful, caring, attentive to my needs and felt most welcome by everyone. I was so welcomed that I didn't want to leave Lavender House.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you Patricia for your lovely review. It is very much a team approach at Lavender House and I will pass on to all the team your kind words.
Review from Sharon C (Granddaughter of Resident) published on 30 July 2018 Submitted via Postal Card•
Overall Experience
My grandad is always clean and tidy, he is always clean shaven. All of the staff at Lavender House know him by name and talk to him. They know his character, his likes and dislikes. The staff at Lavender House always give me an update on how Grandad has been through the week. They advise me if it...
My grandad is always clean and tidy, he is always clean shaven. All of the staff at Lavender House know him by name and talk to him. They know his character, his likes and dislikes. The staff at Lavender House always give me an update on how Grandad has been through the week. They advise me if it is OK to take him out and whether he needs his walker or his wheelchair.
They have patiently persevered with the treatment of his sore legs and done such a great job, they have healed so well. Thanks so much for everything.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you Sharon for your review. Our approach is to get to know our residents as individuals, so we are able to respond to their likes and dislikes, and keep relatives informed of their progress. I will pass on to the team your kind words.
Review from Peter C (Resident / Service User) published on 28 June 2018 Submitted via Postal Card•
Overall Experience
The entertainment person is very good.
I have had a good rest after breaking my ankle. The staff looked after me well.
Food is home cooked and excellent.
I have had a good rest after breaking my ankle. The staff looked after me well.
Food is home cooked and excellent.
Residents who are very old need a lot of help. Staff work long hours. Brilliant.
The entertainment person is very good.
I have had a good rest after breaking my ankle. The staff looked after me well.
Food is home cooked and excellent.
I have had a good rest after breaking my ankle. The staff looked after me well.
Food is home cooked and excellent.
Residents who are very old need a lot of help. Staff work long hours. Brilliant.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you, Peter, for your review. Activities for residents we see as an important part of your stay with us. I will pass on your comments to all of the team your kind words.
Review from J W (Resident / Service User) published on 28 June 2018 Submitted via Postal Card•
Overall Experience
Staff friendly and kind. I am enjoying my stay and plenty of activities to keep me entertained.
Food is good and varied.
Staff friendly and kind. I am enjoying my stay and plenty of activities to keep me entertained.
Food is good and varied.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you for your review. I will pass on to the team your kind words about your stay here at Lavender House.
Review from D G (Resident / Service User) published on 28 June 2018 Submitted via Postal Card•
Overall Experience
I have always found Lavender House very welcoming and the food is very good.
The house is always very clean and the staff are very nice.
I have always found Lavender House very welcoming and the food is very good.
The house is always very clean and the staff are very nice.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you Dorothy for your review. As a family run residential care home we aim to make our home your home. I will pass on to the team your kind words.
Review from Richard A (Son of Resident) published on 28 June 2018 Submitted via Postal Card•
Overall Experience
My mother is extremely happy and well cared for here. I have never had any cause for complaint.
My mother is extremely happy and well cared for here. I have never had any cause for complaint.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you Richard for your review. I will pass on to the team your kind words.
Review from Therese A (Daughter-in-law of Resident) published on 28 June 2018 Submitted via Postal Card•
Overall Experience
This home has a very caring and welcoming atmosphere.
This home has a very caring and welcoming atmosphere.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you Therese for your review. I will pass on to the team your kind words.
Review from Pamela A (Resident / Service User) published on 28 June 2018 Submitted via Postal Card•
Overall Experience
Very well cared for. Food excellent. If anything disliked, will be changed.
Very well cared for. Food excellent. If anything disliked, will be changed.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you Pamela for your review. Food is freshly prepared daily on-site by our chef as it is an important aspect of the care we provide. I will pass on to the team your kind words.
Review from J H (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card•
Overall Experience
My mother has been well looked after by the staff at Lavender House for the last 5 years.
The areas that exceed expectations are food and activities. The staff have treated my mother with patience and dignity and have also been a huge support to me at times when things have been challenging.
My mother has been well looked after by the staff at Lavender House for the last 5 years.
The areas that exceed expectations are food and activities. The staff have treated my mother with patience and dignity and have also been a huge support to me at times when things have been challenging.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you for your review. Our full-time activities co-ordinator aims to provide a range of group and one-to-one activities to entertain residents. I will pass on to Alex and the rest of the team your kind words.
Review from Jackie P (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card•
Overall Experience
The most wonderful place. If you have to be in a home, this is where you'd want to be. The staff are so cheerful and enthusiastic, even when stressed and tired. Lots of activities including pony visits, music, Bollywood night, 40's singing, trips to the zoo and walks in the park to name a few.
The most wonderful place. If you have to be in a home, this is where you'd want to be. The staff are so cheerful and enthusiastic, even when stressed and tired. Lots of activities including pony visits, music, Bollywood night, 40's singing, trips to the zoo and walks in the park to name a few.
↩Reply from Janeth Baucan, Care Home Manager at Lavender House Care Home
Thank you Jackie for your review. Our approach is that Lavender House is the resident's home and we are here to help them live a rewarding retirement. I will pass on to the team your kind words.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 July 2019Overall
Outstanding
Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Lavender House Care Home.
Upcoming Events
There are no upcoming events for Lavender House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Lavender House Care Home.
Accreditations
There are no accreditations posted yet for Lavender House Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Lavender House Care Home
What types of Care is Lavender House Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Lavender House Care Home have?
There are 36 Single Rooms.
What are the Facilities & Services at Lavender House Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Lavender House Care Home to the centre of Peterborough?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavender House Care Home to verify any information. View our terms and conditions. Lavender House Care Home has a Basic Service -what a Basic Service includes.