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Care Provided by Lavender House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Lavender House Care Home to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Peterborough Care Ltd
- Private Owned
Person in charge
- Janeth Baucan (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (33)
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Lavender House Care Home Reviews (34)
8.3
Lavender House Care Home has a Review Score of 8.3 (8.320) out of 10, based on 2 reviews in the last 2 years.
Over all time Lavender House Care Home has 34 reviews.
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Overall Experience
Date Published
Reviewer Connection to Lavender House Care Home
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Review from Elizabeth R (Daughter of Resident) published on 18 October 2017 Submitted via Review Postal Card•
Overall Experience
Mother says she is very satisfied. Staff dress her carefully, she has regular showers, hairdresser and nails. Staff always respond to the buzzer. My mother is happy when she goes to bed but finds being woken up at 6 am too early.
Mother says she is very satisfied. Staff dress her carefully, she has regular showers, hairdresser and nails. Staff always respond to the buzzer. My mother is happy when she goes to bed but finds being woken up at 6 am too early.
Review from Linda R (Daughter of Resident) published on 16 October 2017 Submitted via Review Postal Card•
Overall Experience
Mother has been here 3 years and settled in well. She is happy and well looked after.
Mother has been here 3 years and settled in well. She is happy and well looked after.
Review from Carol S (Niece of Resident) published on 12 October 2017 Submitted via Review Postal Card•
Overall Experience
A very cosy and homely place to live, friendly staff etc...
Good activities. The food is like homecooked meals with varied menus, rooms are clean and can be personalised with own items.
A very cosy and homely place to live, friendly staff etc...
Good activities. The food is like homecooked meals with varied menus, rooms are clean and can be personalised with own items.
Review from S B (Daughter of Resident) published on 2 October 2017 Submitted via Review Postal Card•
Overall Experience
Visiting my mother from Australia I have found mother well cared for and entertained over the last 5 weeks.
She is being well cared for and taken out frequently.
She is being well cared for and taken out frequently.
I phoned often from Australia and she is well and contented.
Visiting my mother from Australia I have found mother well cared for and entertained over the last 5 weeks.
She is being well cared for and taken out frequently.
She is being well cared for and taken out frequently.
I phoned often from Australia and she is well and contented.
Review from C M (Daughter of Resident) published on 2 October 2017 Submitted via Review Postal Card•
Overall Experience
My mother has settled in very well as the staff ensure that she knows what is going on.They make sure that all her needs are met. They are open and very friendly. The residents in the home are all happy and seem very well entertained.
My mother has settled in very well as the staff ensure that she knows what is going on.They make sure that all her needs are met. They are open and very friendly. The residents in the home are all happy and seem very well entertained.
Review from J S (Brother of Resident) published on 25 September 2017 Submitted via Review Postal Card•
Overall Experience
Staff were so good and kind to my sister and were always looking into her room to see if she was OK.
Anything she asked for they always try to help.
Staff were so good and kind to my sister and were always looking into her room to see if she was OK.
Anything she asked for they always try to help.
Review from I L (Daughter of Resident) published on 11 August 2017 Submitted via Review Postal Card•
Overall Experience
Very happy with the level of care mum received. The staff are friendly and compassionate and treated her with dignity. It gave me peace of mind to know she was safe and being properly cared for and would highly recommend Lavender House to anyone.
Very happy with the level of care mum received. The staff are friendly and compassionate and treated her with dignity. It gave me peace of mind to know she was safe and being properly cared for and would highly recommend Lavender House to anyone.
Review from A G (Granddaughter of Resident) published on 29 June 2017 Submitted via Review Postal Card•
Overall Experience
The staff are hard working and kind. I especially like the fact that there are many activities for the residents to get involved in and the activities co-ordinator cares for the residents.
I am very happy that my grandma is in this home.
The staff are hard working and kind. I especially like the fact that there are many activities for the residents to get involved in and the activities co-ordinator cares for the residents.
I am very happy that my grandma is in this home.
Review from A L (Granddaughter of Resident) published on 16 June 2017 Submitted via Review Postal Card•
Overall Experience
Home is clean, good facilities, staff are extremely friendly and can't do enough to help. They are good with all residents, spending time with them and very caring.
Home is clean, good facilities, staff are extremely friendly and can't do enough to help. They are good with all residents, spending time with them and very caring.
Review from S G (Daughter of Resident) published on 26 May 2017 Submitted via Review Postal Card•
Overall Experience
My father has been in L.H. for two months now.
He has settled very well. He feels safe, well looked after and he really likes the food.
He has settled very well. He feels safe, well looked after and he really likes the food.
I have found all the staff to be helpful and caring. They go out of their way to ensure Dad has everything he needs and always with a kind word and a smile.
My father has been in L.H. for two months now.
He has settled very well. He feels safe, well looked after and he really likes the food.
He has settled very well. He feels safe, well looked after and he really likes the food.
I have found all the staff to be helpful and caring. They go out of their way to ensure Dad has everything he needs and always with a kind word and a smile.
Review from Margaret C (Niece of Resident) published on 8 May 2017 Submitted via Website•
Overall Experience
All staff from kitchen, cleaners, maintenance staff to carers are so friendly. Management keeps me fully informed of all aspects of my aunt's care. Have dropped in at random times and the welcome is always warm. My aunt, at 89 years of age, lived independently, is mentally fit but physically frail...
All staff from kitchen, cleaners, maintenance staff to carers are so friendly. Management keeps me fully informed of all aspects of my aunt's care. Have dropped in at random times and the welcome is always warm. My aunt, at 89 years of age, lived independently, is mentally fit but physically frail and had carers 4 times a day, but, although I visited for 30 mins a day, she was extremely lonely. At Lavender, she has company when she wants, has made new friends and I am confident she is well looked after and attended to.
Staff are quick to react to any medical worries, calling doctors when necessary. Aunt did have a fall, of her own doing and paramedics and ambulance quickly attended and I was informed straight away. At home, she may have been laid there for hours. I have peace of mind that my aunt is receiving good care and my aunt feels reassured that staff are available 24 hours a day, she has company, enjoys lovely meals and is treated with dignity and respect.
Review from Guiseppe F (Son of Resident) published on 27 March 2017 Submitted via Website•
Overall Experience
My Dad was diagnosed with Lewin body's dementia in 2012 and for some time me and my sisters looked after him at home. As time passed we noticed that Dad's dementia had got worse and that we could no longer look after him.
After many months of looking for a care home in April 2014 dad moved into...
My Dad was diagnosed with Lewin body's dementia in 2012 and for some time me and my sisters looked after him at home. As time passed we noticed that Dad's dementia had got worse and that we could no longer look after him.
After many months of looking for a care home in April 2014 dad moved into Lavender House where he started the next chapter of his life. Within a couple of weeks of Dad moving into Lavender House, we noticed a big change in his behaviour. He seemed more confident happier and content. And although my father's English was not the best the staff looked after his every need.
Over time dad's dementia worsened and it was sometimes difficult to recognise the person we once knew and loved. On the 1st February 2017, Dad passed away and we are still coming to terms with his death.
After many months of looking for a care home in April 2014 dad moved into Lavender House where he started the next chapter of his life. Within a couple of weeks of Dad moving into Lavender House, we noticed a big change in his behaviour. He seemed more confident happier and content. And although my father's English was not the best the staff looked after his every need.
Over time dad's dementia worsened and it was sometimes difficult to recognise the person we once knew and loved. On the 1st February 2017, Dad passed away and we are still coming to terms with his death.
During dad's time at Lavender House, he was always treated with the utmost care and respect. Lavender House was his home where he was safe and part of a big family that looked after each other.
Review from Anita D (Daughter of Resident) published on 16 February 2017 Submitted via Website•
Overall Experience
My Mother came into Lavender House in Jan 2017, we as a family were a little unsure about care homes but we knew this was the best place for our mum to be. From the minute we arrived we were greeted with a warm welcome and within an hour almost every member of staff introduced themselves to our mum...
My Mother came into Lavender House in Jan 2017, we as a family were a little unsure about care homes but we knew this was the best place for our mum to be. From the minute we arrived we were greeted with a warm welcome and within an hour almost every member of staff introduced themselves to our mum and us. First impressions certainly do make a HUGE difference!!
Although she has only been in there for just over the month they have made her feel at home and seeing to her every need.
Although she has only been in there for just over the month they have made her feel at home and seeing to her every need.
So far so good with Lavender House and their staff, our mum has improved day by day, peace of mind for us and happiness for our mum, what more do you need :-)
Review from Richard p (Son of Resident) published on 1 June 2016 Submitted via Website•
Overall Experience
My mother was resident in Lavender House for four and a half years until her death in late May 2016. During this time whilst suffering from dementia she was treated with the utmost care and respectful consideration. I cannot thank the staff at Lavender House enough for the way they cared for my...
My mother was resident in Lavender House for four and a half years until her death in late May 2016. During this time whilst suffering from dementia she was treated with the utmost care and respectful consideration. I cannot thank the staff at Lavender House enough for the way they cared for my mother.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 July 2019Overall
Outstanding
Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
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