Ashill Lodge Care Home

Watton Road, Ashill, Thetford IP25 7AQ

Ashill Lodge Care Home, Thetford, Norfolk
Ashill Lodge Care Home, Thetford, Norfolk
Ashill Lodge Care Home, Thetford, Norfolk

Ashill Lodge is a newly taken over care service based in Watton. The entire team is comprised of newly recruited and experienced carers.

Ashill Lodge prefers to provide a personal touch to service and treat your family as their own.

There are currently 14 newly refurbished rooms, completed in May 2017, with a further 6 currently undergoing refurbishment.

Owner: Ashill Lodge Care Ltd

Person in charge: Jackie Cannell (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages from 60 to 150.

Single Rooms: 14

Shared Rooms: 3

Rooms with ensuite WC: 6

Weekly Charges Guide: Personal Care Single £590 – £650 , Personal Care Shared (per person) £550 – £600 (These prices are only a guideline, please contact Ashill Lodge Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ashill Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 13 Dec 2017

Dementia, residential care, 1 ensuites

Reviews

9.3 Ashill Lodge Care Home has a Review Score of 9.3 (9.269)

The Review Score of 9.3 (maximum of 10) for Ashill Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Ashill Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.269 for Ashill Lodge Care Home is calculated as follows: ( (32 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 78 Ratings = 4.269

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashill Lodge Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 5 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashill Lodge Care Home?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    2
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashill Lodge Care Home

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

My dad has only been at Ashill for a few weeks but seems very settled and calm - he did not complain about anything whilst I was with him. A chiropodist was organised very quickly when the family asked for it. The manager seems very organised and keen to provide an excellent service. I can see that there is a lot of renovation work going on at Ashill. All staff work hard and are caring and friendly.

How likely would you be to recommend Ashill Lodge Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

The staff at Ashill could not have been more friendly and helpful. I made several unannounced visits and everything was in order each time so it isn't just surface pleasantry. Can't recommend highly enough. Surroundings need work, but that is in progress so once that's all been done expect this home to be very popular.

How likely would you be to recommend Ashill Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Possibly by people's expectations in the 21st century the property may seem a bit dated - but it is bright, clean and the staff are always kind and helpful.
You can pick holes in anything in life but from my experience, I have had no problems with my mother's care whilst she has been a resident at the home. Any queries I may have are always dealt with in an honest and courteous manner.

How likely would you be to recommend Ashill Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I've been visiting my friend for over 4 years. All the standards are excellent and have improved dramatically. Staff are loving and caring. Personal cleanliness is of the highest standard. It's a warm and welcoming place since being taken over. Residents are treated with dignity and are well cared for. The management is really trying to please.

From the previous owners and managers, it has improved dramatically since the new managers took over.

How likely would you be to recommend Ashill Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kay Naidoo, Director at Ashill Lodge Care Home responded to this review on 13 Jun 2017:

Thank you for the kind words.

Couldn't wish for a better place for my dad to be looked after. He's well taken care of and loves the staff. He's improved dramatically since the business was taken over. He's very happy to be back after his pacemaker.

How likely would you be to recommend Ashill Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Just my mum and sister live in Norfolk, my sister, is too young for a care home and my mum,s already a resident.Good to see good progress is being made with improving the home since the new manager took charge.

How likely would you be to recommend Ashill Lodge Care Home? Don't know

Average Rating: 

 3.7 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Poor

Value for Money: Don't Know

We came to see mum in March for Mother's Day. We were really surprised to see the changes that have been made since our last visit.
Very welcoming staff, a big improvement on the reception area and much cleaner and brighter. Also offered tea/coffee and biscuits of which we gave not been offered before. Nice touch. Also, new furniture made a difference.
Undergoing refurbishment at the moment but big improvements already,
Mum was very pleased to see us and seemed very happy and comfortable with the new staff. She was well dressed and looked lovely.
This was an unannounced visit as we travelled to see her from Stockport, Cheshire.
We were very impressed with all the improvements being made.
The manager explained all the changes they were making and we were very impressed with he.r
Looking forward to our next visit.

How likely would you be to recommend Ashill Lodge Care Home? Don't know

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Don't Know

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