Ashill Lodge Care Home

I contacted Ashill Lodge to enquire about respite care for my Mum for three weeks , I cannot fault the process from making enquiries to Mum arriving at the home a few days later from the moment we entered the home every member of the staff was so kind and welcoming which I'm sure contributes to the lovely vibe that's around the home . Mum was very tired and low when she arrived I am about to pick her up to go home tomorrow a very different person I've got my Mum back thanks to all the amazing staff at Ashill Lodge they all go above and beyond nothing is too much trouble for them it's the little touches like singing happy birthday on her big day a cake with candles for her to blow out she loved it !! The chef going round daily for their lunch and tea requests showing them in pictures the choices for food . In my honest opinion Ashill Lodge puts their residents at the centre of everything they do !! Very person centred well . Thank you all from my family for the care you all gave Mum

I left with my mind made up, it was time to discuss a move with Auntie.

Thank you Ashill

Our mum has been a resident at Ashill Lodge for nearly 2 years. The staff are always friendly and welcoming every time we visit. Mum is very happy here. She enjoys taking part in all the varied activities and is very fond of the staff. Mum and the family went through a difficult few months prior to mum moving into Ashill but the staff and the enviroment made us all feel welcome and made it easier for all of us to cope, for which we are most grateful. The management team always keep the family informed of anything we need to know and we have no issues or concerns with the home.

The managers are friendly and very approachable, it’s a lovely clean, bright and inviting Care Home.

Every time I visit I can see the staff do their best for everyone in the care home, I am especially grateful for all they do for my special friend. Everyone is always there to help and are very pleasant.

I am very happy with the team at Ashill.

I visit regularly and sometimes unannounced and always find the level of care, especially personal care is excellent.

Ashill Lodge is a very lovely care home, with great friendly staff members. They have lovely things they do for their residents, such as Easter fete, which I attended and it was a lovely afternoon for all involved, all of the residents, their families and the staff all seemed to be really enjoying the day. The home appears clean and well-organised, and I’m always greeted with a smile when I attend.

I have found over the past three months that the contact from the home to us by way of newsletters and emails has greatly improved. I appreciate the contact emails giving me updates when I am not able to visit.

I have no problem with the care home at all, or the staff as they do a brilliant job. If you need anything sorted you just tell one of the managers and it gets sorted out. Their carers do their job and have no problem either. Good service all around. The only downside is there is no call button in the upstairs lounge now as it's been taken out, I think it should be replaced to make things easier to call a carer instead of trying to look for one!

The service at this home is unbelievable. No one cares about residents and if you are thinking about using this home don't. None of the staff has any interest in their jobs and the owner is only in it for the money. My mum was in this home and I truly believe if they had done their job properly my mum would still be alive today.

Their commitment to their clients is impressive, I would not hesitate to recommend them as a first-class care home.

Always informed of things that I should know about and always feel comfortable to ask management about any of my concerns, should there be any.

True carers work here.

My dad has only been at Ashill for a few weeks but seems very settled and calm - he did not complain about anything whilst I was with him. A chiropodist was organised very quickly when the family asked for it. The manager seems very organised and keen to provide an excellent service. I can see that there is a lot of renovation work going on at Ashill. All staff work hard and are caring and friendly.

Just my mum and sister live in Norfolk, my sister, is too young for a care home and my mum,s already a resident.Good to see good progress is being made with improving the home since the new manager took charge.

The staff at Ashill could not have been more friendly and helpful. I made several unannounced visits and everything was in order each time so it isn't just surface pleasantry. Can't recommend highly enough. Surroundings need work, but that is in progress so once that's all been done expect this home to be very popular.

I've been visiting my friend for over 4 years. All the standards are excellent and have improved dramatically. Staff are loving and caring. Personal cleanliness is of the highest standard. It's a warm and welcoming place since being taken over. Residents are treated with dignity and are well cared for. The management is really trying to please.

From the previous owners and managers, it has improved dramatically since the new managers took over.

Couldn't wish for a better place for my dad to be looked after. He's well taken care of and loves the staff. He's improved dramatically since the business was taken over. He's very happy to be back after his pacemaker.