Briar House

Like anyone in our situation, making the decision this time last year that my husband needed full time, residential care, was an extremely hard one. However, the minute my good friend and I walked into reception, we looked at each other and knew we had found the right place. In almost 12 months, neither my husband nor I have had a single reason to doubt that the right decision was made. My husband said to me just before Christmas ‘I’m happy here, it was the best decision.’ The staff are all just exceptional and quite obviously love what they do. I spent Christmas Day and St Valentine’s Day with him and both were wonderful experiences with all the lovely things we would have had at home. I’m sure Easter Sunday would have been equally special were it not for Covid-19. Briar House is quite simply the cream of the crop and we are privileged to be part of the wider family. Thank you to all of you for all that you do.

Her room is not really cleaned properly and her side table is very dirty.

I am happy with the care received by my mother. She is well looked after, and her care has been adapted over time, to meet her changing needs as her dementia has progressed. The carers are very patient and kind.

My Dad had only been in Briar House for 3 days when he fell twice, needing hospitalisation. When he returned to the home, extra security was provided. Alarm mats and more supervision. He is eating well and seems to have settled. The staff are very good with him and I am satisfied now that he is receiving every care.

The care provided to my mother is very good. On occasion, I have arrived to visit and staff have been very busy and short-staffed. But the care has always been there.

My husband has been in Briar House for nearly 3 years and I can't praise the staff enough. Everybody is very friendly and supportive, not just to him, but to me as well.

Never seem to have enough staff, I find the staff helpful. The night staff seem to be in a hurry. Things in my uncle's room are left out eg., deodorant left on chair yet should be placed in bathroom, clothes left on chair, a little care goes a long way. Activity staff are always busy, the residents like doing different things.

My wife is a resident at Briar House and is very happy.

The staff and the care they give my mum is exceptional, I couldn't fault any of the staff who do their very best in a very hard working environment for very little money.

All the staff are very good. She says she wants to stay here.

This is the second time my sister has been here for respite. We are so pleased to see her so happy and well cared for. In fact, she does not want to go home. The staff here are so helpful and make us welcome. Well done all.

I have been in Briar House for fourteen months and have no complaints about my care. The staff are very good and treat me with respect, my appetite is poor so I do not always eat my food but the portions are too much for me. On the whole, I am very well looked after, but still wish I was in my own home.

I am very happy with the overall sense of care and service provided at Briar House. The staff are very pleasant and I have a good level of communication with them. The facilities are very good and cleaning standards are high.

d) The food is very good

I've noticed over the past few weeks, since new management has been in place, the quality of care has decreased. My grandmother's cleanliness is a constant issue and considering this is her only need she needs help with, it's extremely poor. Staffing is low and there doesn't seem to be enough staff to help everyone. There is nothing stimulating for her to do and she is constantly bored.