Lyles House

7 The Street, Hindolveston, Dereham NR20 5AS

Owner: Hina Patel

Person in charge: Hina Patel (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Polish

Single Rooms: 20

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £444 – £640 (These prices are only a guideline, please contact Lyles House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Lyles House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Lyles House has a Review Score of 9.8 (9.817)

The Review Score of 9.8 (maximum of 10) for Lyles House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Lyles House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.817 for Lyles House is calculated as follows: ( (215 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 262 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lyles House is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 18 Reviews ÷ 4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lyles House?

  • Extremely LIKELY
    22
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lyles House

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

This is a residential home which my mum-in-law calls home and that’s a great comfort to us. The staff are kind, caring, supportive and friendly. The house is always warm and comfortable. When we visit around meal times we are always impressed by the variety and quality of the food on offer.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My 90-year-old sister was admitted to Lyles House following three falls within 24 hours in May 2017.

She had a fear of care homes, but this was immediately corrected as she realised the standard of care she was receiving at Lyles House.

She has now been there for 5 months. She's delighted with the care and attention she is receiving and has settled in well. The management and staff are fully attentive to her needs, as she realises that she is now unable to cope without 24/7 help.

By choice, she has all her meals served in her room and is very satisfied with the catering arrangements, and menus.

You can sense a 'happy environment' as you enter the building, and I would have no hesitation in recommending this care home to anybody who has needs.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been at Lyles house for nearly two years now and has always been treated with respect and understanding. I believe the activities held are good for the people that wish to take part. My sister does not.
The owner is usually present, which you do not get in many establishments. She is a very approachable and likeable person and in view of the recent inspection has acted on the points raised as soon as practicable.
The staff are friendly and efficient.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I have now been visiting my friend at the home for several months. All my first impressions have been confirmed beyond my expectations. My friend's health has noticeably improved, as has her state of mind. She is content and happy.
As for me, I actually enjoy visiting the home because it's always clean, the residents are so well cared for and the environment is that of a pleasant home, rather than that of an institution. I am so grateful to all involved in providing such loving care.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother had to go into a home as she was no longer able to look after herself. We were recommended Lyles house and have not been disappointed. The management and staff are very friendly and also very good at looking after the residents. Mum did not want to go into a home but as I have Parkinson's I am unable to look after her myself. The staff made her feel so at home, that after only 2 or 3 days she loved being there, and said she wished she had gone in sooner. She is always telling us how well the girls look after her. Which gives us peace of mind to know she is being looked after well.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Lyles House is a very warm and welcoming care home, all the staff are excellent in what they provide.
My mother is very happy at Lyles House and is cared for exceptional well.
The standard of care is very high.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lyles House continues to maintain its high standards. Friendly, calm and competent staff provide a homely atmosphere making good use of available space.
The premises, including the garden, are well maintained.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother has been living at Lyles House since October 2016. When she arrived she was quite poorly, both physically and mentally, as our Father had passed away and she had fallen and broken her pelvis.

The staff at Lyles House have looked after my mum in a caring and respectful way at all times. They are attentive, caring and professional. I always enjoy visiting and the home is always clean and tidy. The difference in my mother is striking. She is so much brighter and always clean and well presented. The staff are friendly and welcoming, always happy to chat and make you a cup of tea if time allows. My father was in a different care home before he passed away and we viewed several other homes before deciding on Lyles House for my mother. We are very pleased with our choice and have no hesitation in recommending the home to others.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nanny came here in December as was unable to cope at home by herself any longer. Since she has moved there, she has been made to feel extremely welcome, like a person and not as just another resident. The accommodation is spotless and my nanny wishes for nothing. A fabulous place to recommend.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mum has been at Lyles House a few weeks now and is being well cared for. She has a nice room with own loo and sink. She enjoys the homecooked food and the staff are all very friendly and helpful.

She is less anxious than when she was living at home by herself, as she knows there is always help to hand, day or night. She is also knitting again, which she has not done for several months at home, as she was always worn out just getting through the day and was frightened of being alone all night in case she had a fall.

Lyles House is super clean and is welcoming to visitors. She is looking forward to sitting out in the garden when the weather improves.

All the family and friends who have visited Mum at Lyles House have been impressed with how nice it is.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was at Lyles House for just over a year until she passed away at the end of the year. We spent a long time deciding on a care home for mum and always liked the look of the property as we drove past. It was the best choice we could have made because the homely feel from the outside carries through seamlessly to the inside. The staff are lovely and care for all the residents with compassion and patience. My mum felt the cold, even in a warm room, so was always dressed warm and cosy. She was happy to be so well looked after. Lyles House is spotlessly clean and always smells fresh, it is a very warm comfortable environment that is very well run and I have no regrets that my mum spent the last year of her life there and I thank everyone for making that possible.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As I commented last year - this is a very well maintained care home with friendly and supportive staff. It has a homely atmosphere and very good food cooked on the premises. My mum is always saying how safe and comfortable she feels there and how well she is being looked after.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Lyles House is a lovely, very welcoming care home. All the staff do such a wonderful job caring for their residents. It was a very difficult time for my Mum and our family as her health deteriorated but knowing Mum was being well looked after helped make it a little easier to bear.
I have nothing but admiration for all their hard work and cannot thank them enough for looking after Mum so well.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In our opinion, one of the best measures for a Care Home is whether the resident is happy there. Our Mum/Mother-in-law is very happy there and we were delighted when she first told us she was very happy to be "coming home" (to Lyles House) after being taken out to lunch. She genuinely enjoys Lyles House and she gets very good care there including having her hair done, nails done, supervised baths and visits by the doctor etc. In the summer residents can sit in the garden and at other times there are lounges for them to use instead of their rooms. The management occasionally takes capable residents out for lunch to give them a change of scenery. We have peace of mind that she is being looked after properly and her needs properly managed.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mother is very happy at Lyles House, she is well cared for by the staff who are friendly and caring, and the management is always ready to listen and help to make her stay comfortable. The lunches are home cooked and tasty, with a good varied choice of food.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mum spent the last five months of her life at Lyles House. She was very well cared for and all staff and management were always polite and kind to her. I would have no hesitation in recommending Lyles House. All of mums needs, right up to her last few days were met. The staff made special efforts for my sisters "special "birthday to enable mum to be part of that celebration.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On every occasion when I have visited Lyles House, I have found the staff very friendly and welcoming. My friend is settled and well looked after, her room is always clean and warm and she is encouraged to join others in the lounge where she looks at daily newspapers and socialises. She is treated as a valued individual and I would recommend Lyles House to everyone.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lyles House is a special place and I cannot speak highly enough of the service they provide for my nan. It does not feel like visiting a care home but more like a big family. All of the staff are not only professional who put the welfare, care and safety of the residents at the forefront of their job, but they also take the time to create a comfortable and homely environment which is a rare thing to find in a care home!

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother has been in Lyles House for 3 years and in that time her Dementia and ability to do anything by her herself has really deteriorated but the Staff have been excellent. Nothing is too much trouble. The commitment by everyone to make the residents comfortable is second to none. If Mum is not well, the management will always ring or make sure they come and speak to me. Whenever I visit my Mother which is at least twice a week and not always on the same day or time, she is always very well dressed and immaculately clean and her hair which she is very fussy about is always neat and tidy. The home is kept very clean and fresh and we are always made very welcome when visiting.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has always been cared for with compassion and dignity, she has been encouraged to maintain her independence.
Medical issues have always been dealt with promptly and Mum has received the medical intervention she requires for her needs.
The meals and snacks provided are appetising and well presented, served in pleasant surroundings.
The bathrooms are immaculate and warm.
Lyles House provides mum with a secure and warm home, she is relaxed and happy in her environment.
I live in New Zealand and the deputy manager is in regular contact with me providing me with peace of mind for mum's wellbeing.
I am a registered nurse and I am confident and happy with the excellent standard of care provided by the caring staff.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lyles house has been a godsend to me in caring for my Mum. She was in a very bad way with early Alzheimer's when they took her. The excellent care and support of all the staff have made a massive difference to Mums health and well-being. Although still unwell she is so much better in herself.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife and I cannot praise the home and the staff highly enough for the care given to her mother even though she was unfortunately only there for a short period of time up to her death. Nothing was too much for them.

How likely would you be to recommend Lyles House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

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Awards / Recognitions

April 2017

Top 20 Care Homes East of England 2017

Recipient: Lyles House

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lyles House