Lyles House

7 The Street, Hindolveston, Dereham NR20 5AS
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9.4 59 Reviews
  • Lyles House, Dereham
Lyles House is located in the picturesque village of Hindolveston in North Norfolk and offers residential care for older people and for those with dementia.

The home has 20 rooms, 14 of these are ensuite and six have washing facilities and all bedrooms have a nurse call system so the residents can summon help if needed.

Residents are encouraged to personalise their own rooms by bringing their own furniture although this has to be arranged in advance with care home staff.

There is a conservatory as well as a library, sitting room and dining rooms where residents can socialise.

The home puts on a wide range of activities for residents including games such as quizzes and skittles, film afternoons, dog therapy. The residents' family and friends are encouraged to bring in pets.
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Care Provided by Lyles House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1400
  • Self-Funded Residential Dementia Care: £1000 – £1400
  • RESPITE Self-Funded Residential Care: £1000 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1400

Lyles House accepts Local Authority Rates.

The price(s) shown are provided by the care home. Contact Lyles House for full pricing details and T&Cs.

Contact Lyles House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lyles House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Honest Care Group Ltd
  • Privately Owned

Person in Charge

  • Leigh Germing (Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 1

Room Information

  • Single Rooms (20)

Visiting

  • 24 hours

Parking

  • Gravel car park at rear of home.

Lyles House Reviews (59)

9.4

Lyles House has a Review Score of 9.4 (9.367) out of 10, based on 6 reviews in the last 2 years.
Over all time Lyles House has 59 reviews.

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Review from David C (Brother of Resident) published on 10 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely homely place! All the staff are always welcoming and show a caring affinity to the residents. Staff always make themselves available to discuss any concerns and offer constructive comments. It's really reassuring to know that, when we leave, my brother is being left in such caring hands in
such a secure environment.
Reply from Leigh Germing, Manager at Lyles HouseThank you for your kind comments. It is a pleasure getting to know your brother. He is a lovely gentleman, and we are enjoying getting to know him.
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Review from C D (Daughter of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with Lyles House. Mum has settled in she gets on with all the staff. I would like to say our mum got took poorly and had to go to hospital the 2 members of staff who looked after her until me and my sister arrivevd was outstanding with there care to her well done you know who you
are. Thank you.
Reply from Leigh Germing, Manager at Lyles HouseThank you for your kind comments. It has been a pleasure getting to know your mum and all of her family. We truly appreciate your support and look forward to continuing to provide her with the best possible care.
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Review from Gaynor R (Daughter of Resident) published on 25 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All the staff are very kind and caring towards my mum in the last 7 months who has found it very difficult accepting her dementia and the need of support from others. Due to the kindness of the staff and the manager mum has now settled in and looks a lot brighter and happier.
Manager is always available
to the family if we have any concerns or just a general chat about mum's well being, as-well as being a very caring and compassionate individual.
There is always a happy family atmosphere with a feel of home from home.
I would recommend Lyles House and grateful to all the staff for their kindness towards my mum.
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Review from Lorraine A (Daughter of Resident) published on 18 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have provided exceptional care and support to my mother who was admitted from hospital with dementia. She has made considerable improvements since being admitted. The staff are very kind and considerate and are always available to assist. They have provided very helpful information on her
well being to me which has been reassuring.
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Review from Ann P (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Lyles House are very kind and caring both to my mum and other family members. They were supportive at a very difficult time for our family.
The home is very clean and tidy.
Mum found it hard at first to settle, but with the staff's help, she has now settled as they have got to know
her. The staff are quick to keep me informed of any changes in Mum's health. Overall, I rate it highly. A warm and friendly atmosphere greets you whenever you visit.
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Review from D D (Relative of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited relation, staff very friendly and professional.
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Review from A F (Husband of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely well managed with very caring, helpful and professional staff.
The room provided for a period of respite care was very clean and had a nice outlook over the garden.
Regular and varied activities for residents.
Would recommend.
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Review from Laura J (Daughter of Resident) published on 23 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is just a wonderful place, the home's manager is what makes this home what it is and to entrust her with my mother's care was an easy decision. She is open, concise, informative and aware of all of my mum's needs and the little things that make my mum just that. The home is continuously
developing from what I can see and my mum has settled in so well and developed some really good relationships with the staff there. I love the suggestion box, the resident dog and also how home from home it feels when you arrive, it's almost like an extended family, everyone knows everyone and is supportive. It was the best decision to place Mum at Lyles House with the manager and the team and Mum has come on leaps and bounds since she was admitted from hospital.
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Review from Heather S (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful we found Lyles House for my mother-in-law, it has been such a relief to know she is safe and well. She is 98 and has dementia, the staff could not be kinder and more attentive. We know she is well fed and looked after and has the opportunity to join in with other residents at the
many entertainments that are provided. All special occasions are celebrated and everyone is friendly and kind. We couldn’t recommend Lyles House enough, we are very grateful for their help and support. Thank you.
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Review from Judith M (Niece of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has spent 4 years at Lyles House and she has been well cared for and enjoyed her time. However, she has really been happy over the last year in her new room and with all the new surroundings. The whole place has come alive and been very welcoming.
The staff are helpful, friendly, and very supportive.
During these last 3 weeks, up to the death of my aunt, we have been kept well informed and recognised their genuine care and respect.
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Review from K R (Daughter of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's a hard decision to entrust a parent's care to a residential home but my mother has settled very well at Lyles House since she arrived last September. The home has been under new ownership since the beginning of the year and the new team has implemented numerous improvements to the home's environment.
There are now more photographs, paintings and colourful posters and decorative items in communal areas which stimulate memory and conversation. The staff are kind and welcoming and have a good rapport with my mother; she is always very demonstrative to them. It's good to see that there are regular visits from a group of local primary school children which keeps invaluable inter-generational communication active, plus visits from musicians etc. Lyles House continues to provide a relaxed, homely atmosphere where residents thrive while doing all possible to comply with care regulations; a light touch in potentially demanding circumstances.
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Review from Peter T (Son of Resident) published on 30 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole family have been very grateful for the amazing care the staff at Lyles House have given to mom over the last few months. She spent her last days comfortable and safe, and the staff ensured that we could spend as much time with her as possible. We would like to give a very heartfelt thank you
to all the wonderful staff.
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Review from Jonathan F (Grandson of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very pleased with the care my grandfather received at Lyles House. The staff were exceptionally friendly, accommodating and reassuring. His room was clean and comfortable and his every need was met.
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Review from Greg S (Nephew of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All through lockdown they have kept us informed and in touch with my aunt, couldn't have asked for more. My aunt has improved in her health since being there and looks a lot healthier than when she arrived.
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Review from Carol W (Son of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is a home from home, my mother has been there for the last few years and loves everything about it. It's clean and tidy, the food is good and the staff are brilliant I would recommend it to everyone, to see my mother happy than she has been for years speaks for itself.
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Review from Diane H (Friend of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is very happy at Lyles House, always smiling, joining in with everything that is going on and well looked after. It is a great relief to all the family to see our aunt enjoy life again.
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Review from Claire M (Granddaughter of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma had a super time during her respite stay at a Lyles house. All she did during our phone calls was praise the friendly staff and lovely food, it was delightful to hear her so happy when she had been so poorly. The hairdresser made her feel a million dollars and when we visited her bedroom
was so clean and tidy. Nan loved having a proper bubble bath with the lovely carers assistance and her tea served in a proper cup and saucer! I’m sure she will be back for another stay soon and to catch up with all her new friends. Thank you to all the super staff for making her stay so comfortable and to the management for making everything go so smoothly for us as a family.
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Review from Steve H (Nephew of Resident) published on 28 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very pleased with the overall support, service and care my Aunt is getting. She has been at Lyles House for just over two years now and she is as happy and contented as she has been for many many years. Thank you.
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Review from R W (Brother of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Whenever we go to Lyles House my brother's room is always nice, clean and tidy. It was warm in the winter and cooler now. The staff have been very helpful in keeping us up to date on my brother's progress. They have a really nice visitors room which you can use.
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Review from Angela (Daughter-in-law of Resident) published on 17 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law was so well looked after at Lyles House. The care he was given was outstanding. The staff were very very kind, patient and understanding towards him. As a family we could not have wished for him to be anywhere else. My father-in-law wanted to end his days at home but had decided to
go to Lyles House for a break and rest. The minute he walked into his room at Lyles House he said this is where I want to stay. A big thank you to all the staff for their care and kindness towards my father-in-law.
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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Lyles House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Lyles House is calculated as follows: ( (58 Excellents x 5) + (13 Goods x 4) ) ÷ 71 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.55 Points relating to the number of positive Reviews for Lyles House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Lyles House

What types of Care is Lyles House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lyles House have?

There are 20 Single Rooms.

What are the Facilities & Services at Lyles House?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Lyles House to the centre of Dereham?

10.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lyles House to verify any information. View our terms and conditions. Lyles House has an Enhanced Service - more info.