Hyne Town House, Dartmouth, Devon
Hyne Town House, Dartmouth, Devon
Hyne Town House, Dartmouth, Devon

Hyne Town House can be found nestling behind the Parish Church in the delightful South Hams village of Strete, between Dartmouth and Kingsbridge, a location that provides spectacular views of the sea and surrounding countryside.

The Home, an attractive Georgian period Vicarage, was extensively refurbished in 2012 offers extremely comfortable accommodation for up to 39 residents. Additionally, up to 6 places are available in purpose-built assisted living apartments within the grounds of the Home.

The owners, the Manager and all the staff are committed to providing first class, professional care that is driven by the needs of the residents.

Owner: Platinum Care (Devon) Ltd

Person in charge: Paula Hounslow (Registered Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Available on request. Ages 55+.

Single Rooms: 39

Shared Rooms: 3

Rooms with ensuite WC: 36

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access


The Home Nestles behind the Parish Church in the delightful South Hams village of Strete, between Dartmouth and Kingsbridge.


Visitors are welcome at any time with or without prior appointment.


The Home provides adequate parking both on site and on road.

Latest Care Quality Commission* Report on Hyne Town House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 22 Jan 2018

Individually decorated en-suite bedrooms with views of the sea.Rooms are suitable for people with physical disability or dementia.


8 Hyne Town House has a Review Score of 8 (8.028)

The Review Score of 8 (maximum of 10) for Hyne Town House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Hyne Town House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.556 for Hyne Town House is calculated as follows: ( (22 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.472 Points relating to the number of positive Reviews for Hyne Town House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9 Target = 0.222

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Hyne Town House?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Hyne Town House

  • Daughter of Resident/Service User
  • Resident / Service User
  • Son of Resident/Service User

My mother has the best care possible at Hyne House. The staff are more like family than carers.
She's provided with excellent personal care and is kept very clean and tidy. The food is nourishing and very tasty.
We visit twice a week and are always offered tea, coffee and biscuits and sometimes cake.
We could never have wished for a better home and care.

How likely would you be to recommend Hyne Town House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is generally very satisfactory. The staff are friendly. Varied activities are arranged, including the provision of a mini-bus for trips out. My room is cosy and comfortable. It is cleaned daily and even the windows and curtains are cleaned. Older furniture is routinely replaced. Services like hairdressing and chiropody are provided in-house, and there are regular doctor visits. Laundry is processed quickly and I feel safe in the care of the staff.

How likely would you be to recommend Hyne Town House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

What a wonderful place this is. It is so hard to make the decision to put a relative in a care home but we haven't regretted this decision for a second of the last 8 months dad has been there. From the day we visited and saw the curtains- which mum could have chosen herself, we loved it. I live 5000 miles away and don't get to visit often but when I do the staff are wonderful... on arrival they break out the best china and served tea or coffee... just how mum would have done again. My dad is so happy here, he feels safe and cared for and he's anxious to get back "home" after a trip out. Nothing is too much trouble, requests are quickly met. The staff are kind and warm and patient. The manager is efficient and responsive. Not to mention how downright beautiful it all is... I honestly can't think of a better place he could be.

How likely would you be to recommend Hyne Town House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

October 2012

Food Hygiene Rating

Recipient: Hyne Town House

Date: Monday 08 Oct 2012

more details

Job Vacancies

Staff Profiles


Paula Hounslow

Job Title: Registered Manager

Joined: 2017


The Homes Manager is Paula, Paula has worked at Hyne Town House since August 2017 and brings with her many years’ experience of working in the care sector. Paula is an accomplished Registered Manager with over 20 years’ experience in all sectors of the care industry specialising in Dementia and Residential Care. Paula has achieved NVQ 2, 3, and 4 in Health and Social Care as well as her Registered Managers Award.

Paula feels passionately about our resident’s quality of life, promoting independence and dignity within the dementia sector, Paula believes in person-centred care to ensure that the service is correct for every service user as an individual.

Paula is proud of her aim to achieve a positive, safe and home from home environment for our residents at Hyne Town House, with the support from a dedicated staff team.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hyne Town House