Northfield House

I find the staff at Northfield House very pleasant, they are so helpful to both my mother-in-law and our family, they keep us informed and have never not followed through on any request we may ask. My mother-in-law seems very happy here, it's lovely to see her smile and give staff a hug, they never rush her, the hairdresser does her hair lovely. Something Mum always loved doing a trip to the hairdresser.

The staff do a wonderful job and always make time to have a chat and look after my mother brilliantly. I am very happy that she is in such a lovely place and cared for so well.

My cousin was a resident at Northfield for the last four years of her life. I was only able to visit infrequently but was always impressed with the quality of relationship between carers and residents.

When we found out that Mum's time was coming to the end the staff did everything they could possibly have done to endure that she was comfortable and treated with dignity. They were marvellous in their understanding and support of both Mum and also me. I don't believe there was anywhere she would have been looked after better.

My stepfather was admitted for respite care and at first, everything was ok. Then things started to go wrong. The carers are wonderful but are often battling to do their jobs. Managers are very rarely seen and difficult to get hold of. There was a distinct lack of communication and never any follow up of questions asked. More severe residents with dementia were not occupied and there is a lack of entertainment and activities for the residents. When asked about this on 2 separate occasions we were told it was in the process of review. When my stepfather left at the beginning of February there were still no daily activities. Residents are left to watch television with very little stimulation. One of the more noisier residents was moved away from everyone else in the communal area and left in the smaller room with the receptionist! I would not recommend this establishment unless there are some serious changes with how it is run.

My dear Nan came to Northfield after years of living in sheltered accommodation. Dementia meant she sadly could no longer live alone. Any fears I had about Nan going into a care home were quickly allayed as Nan was loved, supported, respected at Northfield. They accommodated Nan's needs and gave her back a happy and sociable life. Right up until Nan sadly passed there in April of this year she had an enriched life at Northfield. I shall be eternally grateful for that.

The office door is always open. I know when I leave my mother on an evening, she is in the best place and I know she is safe.

My wife and I visited all the care homes in the Stroud district and collectively agreed that Northfield House offered the best care available. Our views were confirmed whilst my mother was a resident in the home. She was treated as an individual, not simply as a bed-resident. The staff were caring at all times and coped with my mother's dementia admirably. Nothing seemed to phase the staff. In this context they were wonderful. It is a home which I would wholeheartedly recommend.

Would certainly recommend Northfield as a warm and friendly place.

I am thrilled to have found Northfields and if my husband goes into full-time care I shall not hesitate to choose this Stroud gem as my first choice.

Choosing a care home for my Mum was a nightmare until I walked into Northfield House. Nothing was too much trouble and they had her settled quicker than I ever imagined. The office staff are efficient and answer any queries quickly. There is always a friendly face and a warm welcome when visiting. The carers made a real effort to get to know my Mum, she was so well looked and really cared for, it was wonderful to see her happy, laughing and joking with the staff. Her room was clean and bright. Her end of life care was second to none and I can't thank you all enough for everything that you did, not just for Mum but the family too. I would definitely use Northfield House again and can't recommend them highly enough.

My mother was a resident for about 2 1/2 years. In her time there she was well looked after and her room was always clean and tidy, the carers seemed sympathetic and attentive.

Cannot praise everyone enough. My husband was cared for in a very kind and caring manner as were all of his relatives and friends. The staff were wonderful. We witnessed staff interactions between other residents and only ever saw kindness and care. Thank you all so much.

My sister, who has multiple problems has been cared or in a professional, kind and appropriate way. Extra provision such as a storyteller and masseur have been made possible. Despite some bizarre behaviour from my sister, she has always been given additional help with eating and activities.

My mother has been a resident of Northfield House for almost 2 years. In that time the manager retired with her assistant. For a while, it became disjointed as a few members of staff left and consequently, new staff along with new manager were learning the ropes. I can honestly say now that the home is running smoothly and all the staff are trained and knowledgeable regarding dementia.

Mother has been accepted well and is being looked after to a high standard. Nothing is too difficult and very helpful.

I was really concerned about my nan moving into an 'old people's home' but I understood why she needed to go. In my opinion, she couldn't have ended up in a nicer place. The home is bright, well decorated and welcoming, there is always something going on. The staff are all fantastic, so kind, caring and friendly. There is a warm, family atmosphere and I know that nan is fond of a lot of the staff and other residents. When we visit my 4-year-old daughter and I are made to feel very welcome and at home. She is never "shhh-ed" or told not to do anything. It's such a lovely, happy place. I can't thank the lovely staff enough.

Staff are always happy and care very well for the residents. Always willing and happy to help in any way. Carers seem enthusiastic in all activities the residents take part in. My observations are a happy, passionate caring team.

My mum was a resident at Northfields House for approx 4 years. She had Alzheimers and passed away in February 2016. The staff & carers at the home treated her like a family member at all times. Treated her with love & care. Mum felt safe there. She loved all the entertainment - music, parties, games....visits from Santa! When her illness really took hold, the carers treated her with the utmost respect.

Home was bright and clean. Staff were helpful and cheerful, residents were always happy and well looked after. Rooms seen were clean and care has been taken to make them "homely". The overall atmosphere was comfortable and the staff work hard to make it a "home from home".