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Fees includes cost for accommodation, food and caring services. Family or resident have to pay for hairdressing, chiropodist & Hospital visits (carers time) and continence pads ,if needed (until NHS assess, approve their continence needs and allocate pads).
These prices are only a guideline, please contact Butts Croft House to find out the exact price for your requirements.
Visitors need to call care home and take an appointment prior to visit. Usually home is open for visitors from 9am to 6pm,but between 12pm to 1 pm (lunch time) no visitors are allowed.
Free parking at the front of the house but limited spaces 3-4.
Visitors can park off road further down the church lane or right across the road.
Butts Croft House has a Review Score of 9.9 (9.878) out of 10, based on 16 reviews in the last 2 years.
Over all time Butts Croft House has 31 reviews.
5.0 out of 5
5.0 out of 5
Thank you so much for your kind words and keen observation during your recent visit. We truly strive to create an environment where our residents feel comfortable and at home, and your feedback assures us that our efforts are indeed making a positive impact.Your compliments to staff has been shared and it means a great deal to them to know their dedication is recognized.
5.0 out of 5
We appreciate you letting us know that you felt she was in safe hands.Such feedback serves as valuable reinforcement of the principles to which we are dedicated in our commitment to providing high-quality care. We will continue to uphold the standards of good care that we believe are essential, and your comments assure us that we are on the right path. Thank You John
5.0 out of 5
We truly appreciate you taking the time to share your positive feedback. You are on-hands and involved in his care decisions for many years and knowing that you value our approach means a great deal to our team. We strive to provide the best possible support, and your affirmation is very encouraging.Your regular visits are also key in making a difference to your father's overall well-being as they bring him a lot of comfort and joy after every visit. Thank You
5.0 out of 5
We truly appreciate you highlighting the finer details of your mother's personal care. It means a lot to us that you acknowledged our responsiveness and the efforts we make to share how engaged your mother is on special occasions/ events.We strive to provide the highest quality of care and create a comfortable and engaging environment for everyone, so your feedback on these specific aspects is particularly rewarding. Thank You
5.0 out of 5
5.0 out of 5
Thank you Nick for taking the time to share your thoughts. We are all committed to providing exceptional care for your mother-in-law and are happy to go the extra mile for her, regardless of the circumstances. She is indeed a kind and sweet soul, and we value the opportunity to care for her.
5.0 out of 5
I appreciate your kind words MS. While you have mentioned it multiple times before, I'm always happy to hear that you acknowledge the consistent care we've provided to your brother over the past 11 years.
5.0 out of 5
Thank you for your kind words. It brings us immense joy to witness the progress in your mother's health and how well she has settled in at Butts croft. Your daily visits and encouraging remarks greatly motivate our team to continue providing the highest quality of care.
5.0 out of 5
Thank You for your kind words and for taking the time to write a review. It's a wonderful experience caring for your stepmum and your father has become an extended family along with you. Creating a sense of home is integral to our culture and we are pleased to hear, how you feel visiting us. Look forward to seeing you in the home soon and thank you again for your feedback.
5.0 out of 5
Thank you Stacey for a detailed review, layered with observations over a period. You have surprised us and we are overwhelmed knowing that our work is being noticed and appreciated. Warm Regards!
5.0 out of 5
I & the staff, do appreciate you for taking the time to write such a thoughtful, kind & professional review. We are deeply touched by reading about the emotional journey you went through in deciding the right place for your dear mom. Thank you for entrusting her in our care and we will continue to do our best.
5.0 out of 5
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5.0 out of 5
Dear Jean, thank you for a thoughtful and kind review. You are always upfront in acknowledging the staff on each and every occasion during your visit, which means a lot to us. We appreciate how politely you discuss any concerns and give us time to work on with patience. We shall continue to care for and support your sister who has become integral to the Butts Croft family. Regards.
4.0 out of 5
Thank you for leaving us a review and we appreciate your time for doing so. The positive change in your friend keeps us motivating and inspired to do more for our residents. It's always nice to hear that your dear ones are happy in our care. Your kind words have been shared with the team and together we send you a big Thank you.
5.0 out of 5
Acknowledging us as part of your family does mean a lot to the staff. We are really grateful and appreciate you taking the time to share your feelings with us. Thank you
1.0 out of 5
Dear E
Thank you for raising concerns, corrective measures have been put in place for middle management.
It's disheartening to listen to concerns over caring as we were under the impression during 2 years of your father's stay, that as a family, you all were happy with the care.
We have options for budget, luxury, and premium rooms for families to choose from. We apologise if these options weren't discussed whilst your father was in our care. I agree there is wear and tear in the section of the building where your father was, and we are taking up remedial work in the upcoming summer.
We believe, complaints/concerns, drive us to perfection if acted upon. We respect the feelings behind these concerns and appreciate you for bringing them to our notice.
For 35 yrs Butts Croft has been known for caring, and we will continue to serve with the same spirit 'Caring with Heart'.
We are working hard in areas that require improvement and hopefully enhance the overall experience for families in due course. kind Regards
The Review Score of 9.9 (9.878) out of 10 for Butts Croft House is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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