Butts Croft House

Tamworth Road, Corley, Coventry CV7 8BB
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9.9 31 Reviews
  • Butts Croft House, Coventry
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £950
  • Self-Funded Residential Dementia Care: £900 – £1050
  • RESPITE Self-Funded Residential Care: £850 – £950
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1050

Fees includes cost for accommodation, food and caring services. Family or resident have to pay for hairdressing, chiropodist & Hospital visits (carers time) and continence pads ,if needed (until NHS assess, approve their continence needs and allocate pads).

These prices are only a guideline, please contact Butts Croft House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Butts Croft Ltd

Person in charge

  • Bhavani Muppavarapu (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 1

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (10)

Visiting

  • Visitors need to call care home and take an appointment prior to visit. Usually home is open for visitors from 9am to 6pm,but between 12pm to 1 pm (lunch time) no visitors are allowed.

Parking

  • Free parking at the front of the house but limited spaces 3-4.
    Visitors can park off road further down the church lane or right across the road.

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Butts Croft House Reviews (31)

9.9

Butts Croft House has a Review Score of 9.9 (9.878) out of 10, based on 16 reviews in the last 2 years.
Over all time Butts Croft House has 31 reviews.

Overall Experience
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Date Published
  • 31
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  • 16
  • 15
Reviewer Connection to Butts Croft House
  • 11
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Total of 31, showing 21-31
Review from Michelle C (Daughter of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to all at Butts Croft, especially one Manager in particular, for the lovely remembrance celebrations, last Saturday. Lovely buffet, songs and memorabilia. Staff are very caring and kind to residents and their families.
Reply from Bhavani Muppavarapu, Registered Manager at Butts Croft House

Thank you. As always, you have been kind and generous in appreciating every little effort we make. Our residents make every day worth remembering and when families share they are happy with the care given, it makes all the effort, even more worthwhile. It's a pleasure to look after your father and please accept our warmest regards.

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Review from Nigel T (Son of Resident) published on 11 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the care home really care about my Mum and Dad. They do everything they can to keep them safe and happy. The home holds events and celebrates their birthdays and anniversaries.
If there are any problems, they keep me fully informed and consult me about all issues. The staff are very friendly
and helpful. There is a family atmosphere and a good sense of humour.
Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House

Thank You Nigel for leaving such a kind lovely review. Celebrating your mum and dad's key occasions is a joy to us too, as the staff here believe they are our extended family. I will share with the wider team your feedback which I know will be much appreciated. Kind Regards

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Review from Jayne D (Daughter of Resident) published on 12 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say thank you to the staff and nurses for all the care that they do for all the residents at Butts Croft House. My husband and I visited my mum several times in September. We live overseas and are not able to visit weekly. The staff were so welcoming and kind. They make it feel like
home, so tentative and loving. We all had a lovely time together getting to know each other with my mum. My mum is happy and that makes all our family happy. Also, the gardens are kept so beautifully. Thank you for all you do!
Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House

Dear Jayne, thank you so much for your kind words. It is very important for families to feel comfortable and content when their loved ones are with us. Over the last 2 years, your mum has settled in so well, has made many friends and is a joy to support. I shall share your feedback to the carers, and I know the team will appreciate it. Kind Regards.

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Review from Mary S (Sister of Resident) published on 11 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother settled really well into Butts Croft with the help of all the caring staff throughout the home. He is now in his 9th Year of his stay due to dementia. My family and I have found the staff helpful and caring every time we see them or talk on the phone, keeping me up to date with his welfare
etc. The standard of the Food is very good and cooked in their own kitchen that always looks clean and tidy and my brother's room is always clean and tidy. The garden has a large balcony overlooking a lovely large garden. We have had many walks around when visiting him with our dog that was welcome at the home and other residents were happy to see and pet her and brought memories back to a lot of them. Butts Croft is like a home from home and I would recommend it to anyone who needs a caring home for a loved one.
Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House

Thank You, Mary, for your kind words, much appreciated. For nine years, your brother is like family to us and especially to many carers who have been with Butts Croft since then, he is their extended family. Kind Regards.

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Review from Rebecca B (Daughter of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has settled in really well. All the staff are really good and caring. His face lights up when he sees them. We are really happy with the care my dad's receiving at Butt's croft. It was my mom and dad's 60th wedding anniversary on the 15/9/2022 and all the staff made my mom and dad's day very
special and the cook made my mom and dad a lovely anniversary cake.
Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House

Thank you Rebecca for letting us know how we are caring at Butts Croft House. All of our staff are committed to providing the best possible care experience and it is very rewarding to have their efforts recognized. Thank you for taking the time to give us feedback as it means so much to us. Have a wonderful day.

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Review from Martin R (Wife of Resident) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff of Butts Croft Care home staged a garden party for residents and relatives last Sunday. The party was staged on a balcony overlooking their gorgeous gardens. There was lots of very nice food laid on cooked by their excellent cook. The staff worked tirelessly keeping everyone happy. It was
a lovely day and the party was very well organised. Well done Butts Croft House.
Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House

Many thanks for your kind words, Martin. We are so pleased you enjoyed the party. It was always a delight to have you. I will pass your comments on to the team. Thank you again

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Review from B C (Granddaughter of Resident) published on 24 June 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Poorly managed, poor facilities, residents left at risk of negligence as my poor grandmother and our family had to find out the hard way. Would not recommend this home and it was only meant for a temporary stay.
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Review from Barbara B (Daughter-in-law of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Found the property and facilities to be in poor repair and an unsatisfactory standard. Staff were in general kind and caring but a lack of experience seemed to affect the experience of care! Poor management response to concerns when raised.
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Review from Nicola W (Daughter of Resident) published on 17 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eight years ago we were looking for a suitable home for my mother who had suffered from Vascular Dementia, a traumatic time for anyone in our situation. We had viewed several homes and weren’t impressed by what we had seen. A social worker mentioned Butts Croft as a possibility so we arranged a visit.
As soon as we entered, we realised this home was far above anything we had seen previously, with such friendly and professional staff, the rooms were modern and clean with all the facilities you need. The same staff are still there now and taking so much time to care for my mother who has deteriorated considerably over the years, keeping her clean and treating her with the dignity she would have appreciated. My husband and I have so much high regard for the home and the staff that run Butts Croft, we wouldn’t hesitate to recommend it to anyone that find themselves in a similar situation, not sure which home to place their loved ones in.
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Review from Mel C (Daughter of Resident) published on 25 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff of Butts Croft highly enough. They looked after mum, whilst she was convalescing after an acute illness.
The manager and her staff are simply wonderful, caring, patient and understanding, even with very demanding residents. Being a medic, I spend a lot of time visiting care
homes and am very impressed with the care shown.
The home made food is delicious. I have never seen food served in a care facility that is of such high standard. All freshly made on-site and the staff managed to get mum's appetite back after she had previously lost over 4 stone in weight.
The facility is clean. mum's bed linen was changed daily and the home does not have that 'typical care home odour' at all.
They were also very helpful when we brought in our own private physiotherapist. Mum went into this home unable to walk, but with adequate rest, a great physiotherapist and lots of encouragement, is now living home alone and able to walk. Thank you so much.
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Review from Pamelia S (Daughter of Resident) published on 27 June 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father was in Butts Croft for two and half years until he died. When he first went in there he was able to get around but because no one helps them actively he went downhill, the last three months of his life he was in the fetal position so bed bound, there were carers who were very good and others
a bit slapdash, did not always look clean when went to see him. The thing that disappointed us most as a family was that no one came and showed respect to him at his funeral so to me it showed how much they have respect for you after the person has died.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Butts Croft House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Butts Croft House is calculated as follows: ( (166 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 188 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Butts Croft House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 May 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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