Fees includes cost for accommodation, food and caring services. Family or resident have to pay for hairdressing, chiropodist & Hospital visits (carers time) and continence pads ,if needed (until NHS assess, approve their continence needs and allocate pads).
These prices are only a guideline, please contact Butts Croft House to find out the exact price for your requirements.
Visitors need to call care home and take an appointment prior to visit. Usually home is open for visitors from 9am to 6pm,but between 12pm to 1 pm (lunch time) no visitors are allowed.
Free parking at the front of the house but limited spaces 3-4.
Visitors can park off road further down the church lane or right across the road.
Butts Croft House has a Review Score of 9.9 (9.869) out of 10, based on 15 reviews in the last 2 years. Over all time Butts Croft House has 30 reviews.
Review from Nigel T (Son of Resident) published on 11 November 2022
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Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House
Thank You Nigel for leaving such a kind lovely review. Celebrating your mum and dad's key occasions is a joy to us too, as the staff here believe they are our extended family. I will share with the wider team your feedback which I know will be much appreciated. Kind Regards
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Review from Jayne D (Daughter of Resident) published on 12 October 2022
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Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House
Dear Jayne, thank you so much for your kind words. It is very important for families to feel comfortable and content when their loved ones are with us. Over the last 2 years, your mum has settled in so well, has made many friends and is a joy to support. I shall share your feedback to the carers, and I know the team will appreciate it. Kind Regards.
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Review from Mary S (Sister of Resident) published on 11 October 2022
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Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House
Thank You, Mary, for your kind words, much appreciated. For nine years, your brother is like family to us and especially to many carers who have been with Butts Croft since then, he is their extended family. Kind Regards.
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Review from Rebecca B (Daughter of Resident) published on 22 September 2022
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Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House
Thank you Rebecca for letting us know how we are caring at Butts Croft House. All of our staff are committed to providing the best possible care experience and it is very rewarding to have their efforts recognized. Thank you for taking the time to give us feedback as it means so much to us. Have a wonderful day.
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Review from Martin R (Wife of Resident) published on 1 September 2022
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Reply from Bhavani Muppavarapu, Head of Operations at Butts Croft House
Many thanks for your kind words, Martin. We are so pleased you enjoyed the party. It was always a delight to have you. I will pass your comments on to the team. Thank you again
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Review from B C (Granddaughter of Resident) published on 24 June 2022
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Review from Barbara B (Daughter-in-law of Resident) published on 5 April 2022
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Review from Nicola W (Daughter of Resident) published on 17 October 2019
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Review from Mel C (Daughter of Resident) published on 25 September 2019
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Review from Pamelia S (Daughter of Resident) published on 27 June 2017
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The Review Score of 9.9 (9.869) out of 10 for Butts Croft House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.869 for Butts Croft House is calculated as follows: ( (154 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 176 Ratings = 4.869
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Butts Croft House is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 May 2022
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