Willow Bank Residential Home

Albert Street, Hadfield, Glossop SK13 1DG
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9.4 48 Reviews
  • Willow Bank Residential Home, Glossop
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Care Provided by Willow Bank Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 18 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1300
The price(s) shown are provided by the care home. Contact Willow Bank Residential Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Willowbank Residential Home Ltd
  • Privately Owned

Person in Charge

  • Sarah White (Manager/Proprietor)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (12)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (2)
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Willow Bank Residential Home Reviews (48)

9.4

Willow Bank Residential Home has a Review Score of 9.4 (9.381) out of 10, based on 5 reviews in the last 2 years.
Over all time Willow Bank Residential Home has 48 reviews.

Overall Experience
  • 47
  • 1
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Date Published
  • 48
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Reviewer Connection to Willow Bank Residential Home
  • 24
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  • 2
  • 1
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  • 1
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Total of 48, showing 41-48
Review from Kerry H (Daughter-in-law of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From entering to see family, you get the warm, welcoming feel of the home. Staff are so gentle, kind and patient with residents. You only have to listen even with the curtain closed, the way staff chat with residents, and the choices given. We are so happy that staff care for and treat residents like
their own families. Food is homemade and beautiful. Entertainment etc is great. Always something to please. We would never consider it anywhere else.
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Review from Diane B (Daughter of Resident) published on 18 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum looks very happy when we go to see her the majority of the time.
The staff and management keep me informed the majority of the time of any concerns they have with her health and well-being.
I have no major concerns about the home or the staff and management they are very kind caring and supportive
to my mum and to us as a family and would not wish for our mum to live anywhere else.
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Review from E B (Granddaughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Most amazing, caring and considerate staff. They consistently go above and beyond for my grandma, I can't explain how amazing they are. The care and dignity I see them treat every person in their home is outstanding. Dementia is a cruel thing, but I know the staff genuinely care for and look after my
grandma and give her cuddles when my family can't be there to do so. They make the residents feel at home and like they are special and cared for, there's nothing more I could wish for from them.
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Review from Collette C (Granddaughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can't recommend Willow Bank enough. My nana moved in a few months ago and absolutely loves it. Daily activities, she raves about the food, she made lovely friends. The staff are amazing, very caring and are lovely with nana and the other residents.
I wouldn't want her to go anywhere else.
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Review from Reg T (Son-in-law of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law is a resident at Willow Bank and has been for six months now. The staff are incredible - they are always looking out for him and his needs, from the music he listens to that's his favourite, to the morning bacon sandwich that he likes! They are so attentive and I couldn't wish for him
to be looked after anywhere else. The activities are daily and all the residents take part. Christmas time is always special and local children come in to sing carols, in fact, music and singing are very popular for the residents and I know my father-in-law enjoys it. I couldn't recommend Willow Bank highly enough to anyone that needs a care home for a loved one.
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Review from Louise S (Daughter-in-law of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law who I am also Limited Power Of Attorney as we are very close, was first admitted to Willowbank when my father-in-law was admitted to hospital with Covid. My mother-in-law at that time already had dementia and needed 24-hour care which she was receiving at home with her husband's carers
and family. This was a sudden incident and the whole process was upsetting and daunting and at that time Covid restrictions were still in place. The staff and managers made the whole process as pleasant as the situation could allow. It's like a home from home and I've since then felt supported and kept up to date and with a small home with long-serving staff it feels more like leaving her with another family.
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Review from R D (Son of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Willow Bank for about six months and I was very happy with the home. The staff are without exception friendly and helpful and I could tell they genuinely enjoyed their work and wanted to do the best that they could for Mum. The home is quite small which means that the staff get to
know each resident personally. I was never able to enter the main part of the home due to Covid restrictions, however, the visiting area and garden were well maintained and clean. I know Mum enjoyed the food at Willow Bank and the staff baked a special cake for Mum's birthday which went down very well. Although visiting hours were restricted, again due to Covid, there was rarely any problem getting to see Mum at a convenient time. The staff were also very helpful in taking Mum to medical appointments outside the home and were accommodating when we collected her for day trips and visits to my house. I warmly recommend Willow Bank to anyone looking for a friendly, well-run care home in the area.
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Review from Denise E (Daughter of Resident) published on 31 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Small very homely care home, but with enough space to find a quiet area.
Individual needs catered for, dignity and respect for the individuals maintained within a caring and jolly atmosphere.
All staff appear to enjoy their working environment which is a bonus.
Food of good quality, with individual
tastes catered for.
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Current Review Score: 9.4 (9.381)

Overview of Review Score

The Review Score of 9.4 (9.381) out of 10 for Willow Bank Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.881 for Willow Bank Residential Home is calculated as follows: ( (52 Excellents x 5) + (7 Goods x 4) ) ÷ 59 Ratings = 4.881
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.5 Points relating to the number of positive Reviews for Willow Bank Residential Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 5 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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