20/22 Alexandra Road, Grappenhall, Warrington WA4 2EL
Heathfield Residential Home provides care and accommodation for older ladies in a warm and homely environment, set in an elegant period property. The home offers various care plans tailored to individual needs and created with input from the resident and their loved ones. Services offered include residential care, dementia care and respite care. Day care is also available to offer people in the local community a chance to socialise and take part in activities at the home.
Healthfield has a varied activities programme, which includes arts and crafts, reminiscence sessions and flower arranging. Workshops are arranged for those who wish to learn new skills and hone their abilities, while sensory stimulation is provided for residents who are less able to engage in certain activities.
Residents are provided with tasty and nutritious meals which are home cooked and cater to individual tastes and dietary requirements.
Owner: Heathfield Residential Homes Ltd
Person in charge: Glenys Young (Manager)
Local Authority / Social Services: Warrington Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 25 Service Users
Registered Care Categories*: Dementia • Old Age
Admission Information: Female only. Ages 65+.
Single Rooms: 23
Shared Rooms: 1
Rooms with ensuite WC: 14
Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Heathfield Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Heathfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Heathfield Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.929 for Heathfield Residential Home is calculated as follows: ( (78 Excellents x 5) + (6 Goods x 4) ) ÷ 84 Ratings = 4.929
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Heathfield Residential Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Heathfield Residential Home has a Review Score of 9.9 (9.929) from 7 Reviews
Review submitted from a Postal Card by Yvonne D (Daughter-in-law of Resident) on Thursday 18 May 2017. Relates to April 2017.
We are delighted with the care mum is receiving at Heathfield. She has dementia and the love, care, respect and patience shown by the staff is outstanding. The meals, prepared by the chef are fabulous and we love the "dining in" experience where we can share a restaurant meal with mum at Heathfield!
How likely would you be to recommend Heathfield Residential Home? Extremely Likely
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Review submitted from a Postal Card by Jane S (Daughter of Resident) on Wednesday 17 May 2017. Relates to May 2017.
My mother has been a resident at Heathfield Residential Home since March 2016. I can only say excellent things about Heathfield. They go that extra mile to make the residents happy and provide a safe comfortable home. The staff are extremely helpful and treat the residents with utmost respect and dignity.
How likely would you be to recommend Heathfield Residential Home? Extremely Likely
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Review submitted from a Postal Card by Susan R (Daughter of Resident) on Friday 12 May 2017. Relates to April 2017.
My mum has been a resident of Heathfield for the past six years and has received the best care possible. I have never had any complaints at all.
How likely would you be to recommend Heathfield Residential Home? Extremely Likely
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Review submitted from a Postal Card by Robert B (Son of Resident) on Monday 8 May 2017. Relates to April 2017.
Heathfield is a top quality residential care home for ladies. The high standards that mark it out as excellent start at the top with owners who are involved with the day to day running of the home. Not only do they personally interact with residents but they have also recruited a team of friendly, highly competent professional including a very good chef. The home is located in a quiet leafy suburb and is maintained to a high standard and the cleanliness is outstanding. Residents bedrooms are light and airy and are personalised to individual taste and requirements. An excellent choice for anyone who is responsible for the care, health and security of a loved one.
How likely would you be to recommend Heathfield Residential Home? Extremely Likely
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Review submitted from a Postal Card by Margaret K (Daughter of Resident) on Thursday 4 May 2017. Relates to April 2017.
My mother is so well looked after, pastorally, medically and socially. It has helped our family to relax knowing she is happy and safe. The staff care for the visitors as well and nothing is too much trouble. We have received training in dementia to help us cope. We are so lucky to have this service.
How likely would you be to recommend Heathfield Residential Home? Extremely Likely
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Review submitted from a Postal Card by Jane C (Daughter of Resident) on Thursday 4 May 2017. Relates to April 2017.
My mother has been here now for 12 months. My initial contact with the home manager was so welcoming and reassuring. Mum has settled so well, the service is absolutely excellent. My sister and I visit at least once a week the staff are amazing. It really is "home from home" such a pleasure to visit. Nothing is too much trouble. We look on their facebook page to see the weekly special and activities being held. Brilliant!
How likely would you be to recommend Heathfield Residential Home? Extremely Likely
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Review submitted from a Website Submission by E and G (Son of Resident) on Saturday 22 April 2017. Relates to April 2017.
We have been delighted with the care provided for my mother at Heathfield Residential Home. Before she became a resident we were anxious that, coming from a different cultural and religious background, she may find it difficult to settle. We were unsure of how the home would help to integrate her and provide for her the best possible care. Our anxieties were quickly allayed as the home's purposeful focus on each resident's individual needs has meant that she has settled in very quickly.
My mother is very happy, in the home. She appreciates the very personal care, the food, the regular group activities as well as those individually tailored to her which acknowledges her different background. She feels a valued member of the home's 'community' and is always praising the staff and the care they provide.
Heathfield is a very welcoming home; the management and staff are always friendly and professional and they treat the residents with dignity and respect, whatever their needs.
How likely would you be to recommend Heathfield Residential Home? Extremely Likely
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February 2018
Recipient: Heathfield Residential Home
Date: Thursday 01 Feb 2018
There are currently no Care Home Idol entrants who have performed at Heathfield Residential Home