
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...
Care Provided by Sheraton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sheraton Court Care Home for full pricing details and T&Cs.
Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Hollie Rhodes (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (20)
Sheraton Court Care Home Reviews (265)
Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 265 reviews.
Nothing is too much trouble.
The manager and her staff treat the residence with kindness and respect.
Keep up the good work.
I would highly recommend Sheraton Court. My mum did not want to go into a "home", but once she had been there a few months, she settled in very well. The staff were very professional, caring, discreet, approachable, kind and friendly. My mum has since returned home, and said if she has to go into a "home" again, please can she go to Sheraton; she of course prefers to be in her own home. I could not find fault what so ever with this place.
Amazing staff going that extra mile with the Covid19 pandemic. They organised a disco bus and singer for the residents to see from their windows. Totally amazing seeing the residents dance and sing. Made me realise they are well cared for and treated like family. Also managing to sort online apps so I can see Mam - priceless. Well done to the manager and all your team. My Mams second family. Keep warm and safe.
I was worried about Mam being taken into a care home after a fall in her house left her unable to walk, but with the help and kindness of all the staff, I need not have worried. My main concern is her happiness and safety and in the current situation, I believe she couldn't be getting any better care. Thank you so much to all concerned.
My mum has been in the care of this home for over a year. I cannot recommend this home enough! To have peace of mind that your family member is receiving outstanding care is of paramount importance. In this time of national crisis, I would not put my trust in anyone else to keep my mum safe and well. A huge thank you to the manager and all of the staff who are doing an excellent job in such troubled times. Keep up the great work.
"New York, New York" is now my all-time favourite song.
Thank you Sheraton Court.
P.S. looking forward to having my Sunday Dinners again once all "back to normal".
Mum seems settled in this home and I find the home very clean and tidy. The carers are very friendly and work very hard. My faults that I have are only small, like for example, putting a bra on mum, she's always worn a bra so I'd like her still to wear one, when I went to get one today 3 have fone missing, laundry don't know where they've gone. Also, mums hair sometimes looks like its never been brushed.
Thank you for your kind comments regarding the cleanliness and how friendly and hardworking the staff are in the home. I would like to apologise for the minor issues you have raised regarding your Mother’s personal care. We will endeavour in the future to make sure all personal needs are fully met.
Better of the homes visited. Good rapport with the staff. The meals are varied and seem well made. Special thanks for the welcoming and helpful attitude.
I have found this residential home very open and comfortable. The staff are friendly, understanding and approachable. The facilities and entertainments are excellent. I am content that my mother is cared for and supported to a high standard.
Sadly this is my last review of Sheraton Court as my dad passed away recently. I decided to write a final review because my dad had the greatest of care from the moment he arrived right up to the time he passed away over 12 years later. The room was ideal as it had everything that he required and the public areas were clean with high-grade furniture and fittings. The canteen was clean and welcoming with the food of the highest standard. Finally the staff, they are the jewel in the crown who are welcoming to visitors and caring and attentive to the residents. I’m hoping that Sheraton Court will continue to maintain these high standards and wish them the best for the future.
I cannot praise the staff at Sheraton enough, lovely people. My dad was so well looked after, nothing was too much trouble. I am so glad he ended his days in such a lovely care home, being looked after by professional caring people. The staff and the home are a credit to HC One.
Could not want better care for my dad this is a lovely care home with excellent staff who are very helpful.
My grandad is in the best place, they really look after him and I am very thankful for those who look after him.
My father in law has been a resident for 12 years and it really is a home away from home. His needs are met by a fantastic team of people who go above and beyond to see him happy and content. Today’s visit coincided with a Christmas party. Hot mince pies and a sherry accompanied by a school choir singing Christmas carols. Home is just wonderful. Staff entered into the spirit with festive jumpers and the decorations are beautiful. Thank you to all the staff and management for a lovely festive visit.
When visiting the home to see my father in law I was very impressed by the Christmas ‘feel’ around all areas and the staff were all joining in and contributing to the cheerful atmosphere relative to this time of year. My father in law seemed happy and contented and was enjoying the festivities going on.
My mam has been a resident at Sheraton Court for 8 and a half years and now classes this as her home. I feel that the continuity of staff is of great importance, making my mam's home as comfortable and happy as possible. If any problems do occur, I know I can always approach management with my concerns. They always make time to listen and act to solve the issue, making my mam part of the Sheraton Court family.
The staff always very pleasant and work hard to care for all the residents.
Outstanding all-round care. Better than most hotels.
My nana appears to have excellent care and the accommodation is lovely.
This is an excellent home from home for Mam and Dad. All the staff, from the management to the support staff, are approachable, kind and caring, and extremely professional. Any minor niggles are always swiftly dealt with and without fuss. I would unreservedly recommend this home to others.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2023Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 29 Jan 2026
Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...
- 05 Dec 2025
Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Sheraton Court Care Home.
Accreditations
There are no accreditations posted yet for Sheraton Court Care Home.
Meet the Team (1)

Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.