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Sheraton Court Care Home

Warren Road, Hartlepool, Cleveland & Teesside TS24 9AH
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Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool
Sheraton Court Care Home, Hartlepool

Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...  

Care Provided by Sheraton Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,287From £1,416
Residential Dementia CareFrom £1,312From £1,443

Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (20)

Sheraton Court Care Home Reviews (265)

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9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years. Over all time Sheraton Court Care Home has 265 reviews.

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Review from Ray H (Son of Resident) published on 3 April 2020 Submitted via Website
Overall Experience
In these difficult times, the staff at Sheraton Court fill me with confidence.
Nothing is too much trouble.
The manager and her staff treat the residence with kindness and respect.

Keep up the good work.

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Review from A A (Daughter of Resident) published on 1 April 2020 Submitted via Postal Card
Overall Experience

I would highly recommend Sheraton Court. My mum did not want to go into a "home", but once she had been there a few months, she settled in very well. The staff were very professional, caring, discreet, approachable, kind and friendly. My mum has since returned home, and said if she has to go into a "home" again, please can she go to Sheraton; she of course prefers to be in her own home. I could not find fault what so ever with this place.

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Review from Susan W (Daughter of Resident) published on 31 March 2020 Submitted via Website
Overall Experience

Amazing staff going that extra mile with the Covid19 pandemic. They organised a disco bus and singer for the residents to see from their windows. Totally amazing seeing the residents dance and sing. Made me realise they are well cared for and treated like family. Also managing to sort online apps so I can see Mam - priceless. Well done to the manager and all your team. My Mams second family. Keep warm and safe.

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Review from Fiona W (Daughter of Resident) published on 25 March 2020 Submitted via Website
Overall Experience

I was worried about Mam being taken into a care home after a fall in her house left her unable to walk, but with the help and kindness of all the staff, I need not have worried. My main concern is her happiness and safety and in the current situation, I believe she couldn't be getting any better care. Thank you so much to all concerned.

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Review from Dominic W (Son of Resident) published on 24 March 2020 Submitted via Website
Overall Experience

My mum has been in the care of this home for over a year. I cannot recommend this home enough! To have peace of mind that your family member is receiving outstanding care is of paramount importance. In this time of national crisis, I would not put my trust in anyone else to keep my mum safe and well. A huge thank you to the manager and all of the staff who are doing an excellent job in such troubled times. Keep up the great work.

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Review from Marion (Daughter of Resident) published on 24 March 2020 Submitted via Website
Overall Experience
In the midst of one of the most difficult times the world has experienced, Sheraton Court staff have brought sheer joy to those they care for. Last night I was sent a short video showing residents dancing in the windows as they were entertained from outside (at a safe social distance) by professional singers.
"New York, New York" is now my all-time favourite song.
Thank you Sheraton Court.

P.S. looking forward to having my Sunday Dinners again once all "back to normal".

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Review from D W (Daughter of Resident) published on 4 March 2020 Submitted via Postal Card
Overall Experience

Mum seems settled in this home and I find the home very clean and tidy. The carers are very friendly and work very hard. My faults that I have are only small, like for example, putting a bra on mum, she's always worn a bra so I'd like her still to wear one, when I went to get one today 3 have fone missing, laundry don't know where they've gone. Also, mums hair sometimes looks like its never been brushed.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Sheraton Court Care Home

Thank you for your kind comments regarding the cleanliness and how friendly and hardworking the staff are in the home. I would like to apologise for the minor issues you have raised regarding your Mother’s personal care. We will endeavour in the future to make sure all personal needs are fully met.

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Review from Ken T (Son of Resident) published on 3 March 2020 Submitted via Postal Card
Overall Experience

Better of the homes visited. Good rapport with the staff. The meals are varied and seem well made. Special thanks for the welcoming and helpful attitude.

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Review from P R (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card
Overall Experience

I have found this residential home very open and comfortable. The staff are friendly, understanding and approachable. The facilities and entertainments are excellent. I am content that my mother is cared for and supported to a high standard.

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Review from Bob F (Son of Resident) published on 15 January 2020 Submitted via Website
Overall Experience

Sadly this is my last review of Sheraton Court as my dad passed away recently. I decided to write a final review because my dad had the greatest of care from the moment he arrived right up to the time he passed away over 12 years later. The room was ideal as it had everything that he required and the public areas were clean with high-grade furniture and fittings. The canteen was clean and welcoming with the food of the highest standard. Finally the staff, they are the jewel in the crown who are welcoming to visitors and caring and attentive to the residents. I’m hoping that Sheraton Court will continue to maintain these high standards and wish them the best for the future.

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Review from Philip W (Son of Resident) published on 2 January 2020 Submitted via Postal Card
Overall Experience

I cannot praise the staff at Sheraton enough, lovely people. My dad was so well looked after, nothing was too much trouble. I am so glad he ended his days in such a lovely care home, being looked after by professional caring people. The staff and the home are a credit to HC One.

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Review from A F (Son of Resident) published on 30 December 2019 Submitted via Postal Card
Overall Experience

Could not want better care for my dad this is a lovely care home with excellent staff who are very helpful.

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Review from Jessica B (Granddaughter of Resident) published on 30 December 2019 Submitted via Postal Card
Overall Experience

My grandad is in the best place, they really look after him and I am very thankful for those who look after him.

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Review from B F (Daughter-in-law of Resident) published on 23 December 2019 Submitted via Website
Overall Experience

My father in law has been a resident for 12 years and it really is a home away from home. His needs are met by a fantastic team of people who go above and beyond to see him happy and content. Today’s visit coincided with a Christmas party. Hot mince pies and a sherry accompanied by a school choir singing Christmas carols. Home is just wonderful. Staff entered into the spirit with festive jumpers and the decorations are beautiful. Thank you to all the staff and management for a lovely festive visit.

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Review from John G (Son-in-law of Resident) published on 20 December 2019 Submitted via Website
Overall Experience

When visiting the home to see my father in law I was very impressed by the Christmas ‘feel’ around all areas and the staff were all joining in and contributing to the cheerful atmosphere relative to this time of year. My father in law seemed happy and contented and was enjoying the festivities going on.

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Review from L C (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card
Overall Experience

My mam has been a resident at Sheraton Court for 8 and a half years and now classes this as her home. I feel that the continuity of staff is of great importance, making my mam's home as comfortable and happy as possible. If any problems do occur, I know I can always approach management with my concerns. They always make time to listen and act to solve the issue, making my mam part of the Sheraton Court family.

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Review from S W (Daughter of Resident) published on 14 November 2019 Submitted via Postal Card
Overall Experience
Lovely party for Halloween and a singer for the residents and family.

The staff always very pleasant and work hard to care for all the residents.

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Review from R L (Son of Resident) published on 31 October 2019 Submitted via Postal Card
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Outstanding all-round care. Better than most hotels.

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Review from D J (Grandson of Resident) published on 31 October 2019 Submitted via Postal Card
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My nana appears to have excellent care and the accommodation is lovely.

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Review from Julie G (Daughter of Resident) published on 28 October 2019 Submitted via Website
Overall Experience

This is an excellent home from home for Mam and Dad. All the staff, from the management to the support staff, are approachable, kind and caring, and extremely professional. Any minor niggles are always swiftly dealt with and without fuss. I would unreservedly recommend this home to others.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 04 July 2023
Overall
Good
  • CaringOutstanding
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 29 Jan 2026

    Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...

  • 05 Dec 2025

    Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...

  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

Upcoming Events

There are no upcoming events for Sheraton Court Care Home.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Sheraton Court Care Home.

Meet the Team (1)

Hollie Rhodes
Hollie RhodesJob Title:Home Manager
Introducing Hollie Rhodes

Care Manager at Sheraton Court, Hartlepool

What does kindness mean to you?

“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”

As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Hollie remarked:

“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”

Outside of work, Hollie enjoys spending time with her partner and children.

If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.