Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.8 259 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)

Sheraton Court Care Home Reviews (259)

9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.752) out of 10, based on 51 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 259 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sheraton Court Care Home
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Review from D W (Daughter of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum seems settled in this home and I find the home very clean and tidy. The carers are very friendly and work very hard. My faults that I have are only small, like for example, putting a bra on mum, she's always worn a bra so I'd like her still to wear one, when I went to get one today 3 have fone missing,
laundry don't know where they've gone. Also, mums hair sometimes looks like its never been brushed.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Sheraton Court Care Home

Thank you for your kind comments regarding the cleanliness and how friendly and hardworking the staff are in the home. I would like to apologise for the minor issues you have raised regarding your Mother’s personal care. We will endeavour in the future to make sure all personal needs are fully met.

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Review from Ken T (Son of Resident) published on 3 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Better of the homes visited. Good rapport with the staff. The meals are varied and seem well made. Special thanks for the welcoming and helpful attitude.
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Review from P R (Daughter of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found this residential home very open and comfortable. The staff are friendly, understanding and approachable. The facilities and entertainments are excellent. I am content that my mother is cared for and supported to a high standard.
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Review from Bob F (Son of Resident) published on 15 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly this is my last review of Sheraton Court as my dad passed away recently. I decided to write a final review because my dad had the greatest of care from the moment he arrived right up to the time he passed away over 12 years later. The room was ideal as it had everything that he required and the
public areas were clean with high-grade furniture and fittings. The canteen was clean and welcoming with the food of the highest standard. Finally the staff, they are the jewel in the crown who are welcoming to visitors and caring and attentive to the residents. I’m hoping that Sheraton Court will continue to maintain these high standards and wish them the best for the future.
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Review from Philip W (Son of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Sheraton enough, lovely people. My dad was so well looked after, nothing was too much trouble. I am so glad he ended his days in such a lovely care home, being looked after by professional caring people. The staff and the home are a credit to HC One.
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Review from A F (Son of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not want better care for my dad this is a lovely care home with excellent staff who are very helpful.
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Review from Jessica B (Granddaughter of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is in the best place, they really look after him and I am very thankful for those who look after him.
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Review from B F (Daughter-in-law of Resident) published on 23 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has been a resident for 12 years and it really is a home away from home. His needs are met by a fantastic team of people who go above and beyond to see him happy and content. Today’s visit coincided with a Christmas party. Hot mince pies and a sherry accompanied by a school choir singing
Christmas carols. Home is just wonderful. Staff entered into the spirit with festive jumpers and the decorations are beautiful. Thank you to all the staff and management for a lovely festive visit.
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Review from John G (Son-in-law of Resident) published on 20 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting the home to see my father in law I was very impressed by the Christmas ‘feel’ around all areas and the staff were all joining in and contributing to the cheerful atmosphere relative to this time of year. My father in law seemed happy and contented and was enjoying the festivities going
on.
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Review from L C (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been a resident at Sheraton Court for 8 and a half years and now classes this as her home. I feel that the continuity of staff is of great importance, making my mam's home as comfortable and happy as possible. If any problems do occur, I know I can always approach management with my concerns.
They always make time to listen and act to solve the issue, making my mam part of the Sheraton Court family.
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Review from S W (Daughter of Resident) published on 14 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely party for Halloween and a singer for the residents and family.
The staff always very pleasant and work hard to care for all the residents.
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Review from R L (Son of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding all-round care. Better than most hotels.
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Review from D J (Grandson of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nana appears to have excellent care and the accommodation is lovely.
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Review from Julie G (Daughter of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent home from home for Mam and Dad. All the staff, from the management to the support staff, are approachable, kind and caring, and extremely professional. Any minor niggles are always swiftly dealt with and without fuss. I would unreservedly recommend this home to others.
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Review from Christopher F (Son of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have not seen my dad for a while and it was so nice to see him contented. Very friendly staff who made me feel very welcome after my five-hour journey, with a tray and sandwiches. The home has a homely feeling as soon as you walk through the door.
My dad is not an easy man to get along with and can
be rather bad-tempered at times but it appears staff know my dad's needs and deal with him very well. The staff are a credit to the care sector with their outstanding, caring natures.
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Review from Kieran P (Great-grandson of Resident) published on 22 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really happy with all the staff within Sheraton Court. When visiting my great-granddad I am always greeted with a smile and everybody is always helpful. My great-granddad always looks smart and happy which is all I could ever ask for. When I am visiting I am always offered a cup of tea and the
care staff always inform me of how my great granddad has been and what he has been up too. Sheraton Court is a home away from home and all staff can't be praised enough with the work they do.
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Review from Nicola C (Granddaughter of Resident) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is always a pleasure visiting my granda at Sheraton. There is always a warm feel and a welcoming atmosphere. Staff treat my granda with respect, yet carry on with his crazy sense of humour, which my granda loves. I find the manager extremely helpful and approachable and can clearly see the staff
have great respect for her.
I have no worries with my granda being in Sheraton Court because he is so well cared for and he enjoys the company in there.
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Review from Shirley W (Daughter of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased that my Mam is now living here. The staff have been amazing, caring and very approachable. Her room is airy and comfortable. Love the little garden area which will come in very handy when we get a lovely day to sit in. Overall my family are very happy with no worries.
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Review from Marjorie A (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has resided at Sheraton Court for 5 months. She has dementia but still has some insight. Although resistive of going into care, she has settled well and is happy being there most of the time. Staff are very good an will usually keep me informed of any issues that may arise. I feel that I can
discuss any concerns I have with care staff and confident that they are acted upon in a timely fashion and can address any problems with the home.
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Review from Brian (Son of Resident) published on 1 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Sheraton Court last February due to her deteriorating Alzheimer's condition which was causing her difficulties in her home life and we constantly worried for her safety and welfare.
Since then, I have popped in to see her on a regular basis. It can be upsetting to see the effect
of this dementia on my mam, but I am very much comforted by the fact that Sheraton Court's carers do such a great job looking after Mam and the fact that they are there to help, no matter the time of day or night.
The carers show friendliness, professionalism and compassion which I would imagine can be difficult to do in a lot of circumstances. Mam always tells us that she's ready to go home, but in the next breath, she tells us how nice it is to live at Sheraton Court and always tells us how well she's looked after by the staff.
My congratulations to Sheraton Court for doing a fine job! I wouldn't hesitate to recommend this care home.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Sheraton Court Care Home is calculated as follows: ( (497 Excellents x 5) + (86 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.