
Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Thank you to all the staff at Sheraton Court. The support, care and thoughts mean so muchJudith M(Daughter of Resident/Service User)



Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).
The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to...
Care Provided by Sheraton Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Sheraton Court Care Home for full pricing details and T&Cs.
Contact Sheraton Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Hollie Rhodes (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (20)
Sheraton Court Care Home Reviews (265)
Sheraton Court Care Home has a Review Score of 9.8 (9.774) out of 10, based on 37 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 265 reviews.
My dad is not an easy man to get along with and can be rather bad-tempered at times but it appears staff know my dad's needs and deal with him very well. The staff are a credit to the care sector with their outstanding, caring natures.
I am really happy with all the staff within Sheraton Court. When visiting my great-granddad I am always greeted with a smile and everybody is always helpful. My great-granddad always looks smart and happy which is all I could ever ask for. When I am visiting I am always offered a cup of tea and the care staff always inform me of how my great granddad has been and what he has been up too. Sheraton Court is a home away from home and all staff can't be praised enough with the work they do.
I have no worries with my granda being in Sheraton Court because he is so well cared for and he enjoys the company in there.
Very pleased that my Mam is now living here. The staff have been amazing, caring and very approachable. Her room is airy and comfortable. Love the little garden area which will come in very handy when we get a lovely day to sit in. Overall my family are very happy with no worries.
My mother has resided at Sheraton Court for 5 months. She has dementia but still has some insight. Although resistive of going into care, she has settled well and is happy being there most of the time. Staff are very good an will usually keep me informed of any issues that may arise. I feel that I can discuss any concerns I have with care staff and confident that they are acted upon in a timely fashion and can address any problems with the home.
Since then, I have popped in to see her on a regular basis. It can be upsetting to see the effect of this dementia on my mam, but I am very much comforted by the fact that Sheraton Court's carers do such a great job looking after Mam and the fact that they are there to help, no matter the time of day or night.
The carers show friendliness, professionalism and compassion which I would imagine can be difficult to do in a lot of circumstances. Mam always tells us that she's ready to go home, but in the next breath, she tells us how nice it is to live at Sheraton Court and always tells us how well she's looked after by the staff.
My congratulations to Sheraton Court for doing a fine job! I wouldn't hesitate to recommend this care home.
There is always a friendly face at the front desk. My Grandad always speaks so highly of the staff and he appears to enjoy his meals. The home is a friendly and caring place.
Just had a lovely day, Grandma loved it. Lovely workers and lovely food and entertainment.
After visiting my mother every day for almost two years, I can only describe Sheraton Court as a loving and good care home. Nothing is a trouble to the staff and they are always on hand to help and advise as required.
Sheraton Court provided meals and snacks of a high standard and organised activities and treats for the residents to keep them happy. Clothes were laundered and personal cleanliness was taken care of to a very high standard.
When my father in law needed end of life care staff not only looked after his social and medical wellbeing they went the 'extra mile' to look after his relatives. This was a very upsetting time for us but all the staff looked after us with sensitivity and a loving, helpful approach.
Love it.
I like all staff at Sheraton Court. The home is always clean and tidy. The kitchen staff will make me a meal of my choice if I don't want what is on the menu.
My wife and I cannot speak highly enough about the admin staff and care staff in Sheraton Court. They have gone the extra mile to accommodate my mother in law. Care staff have been on hand to not only make her comfortable but to answer any questions we had or requests we made. Catering was most accommodating for this 95-year-old lady. Overall our mother's experience was one I would recommend to anyone. Thank you.
My father has been a resident in Sheraton Court coming up 2 years now and from day one, he has received the highest standard of care, as I would expect. He also has a new family which I didn't expect, who not only care for him with respect and dignity but also laugh, cry and entertain him. All the team at Sheraton Court interact with residents while doing their day to day jobs, which makes my dad's day when they tell stories of their families. It's encouraging seeing HC-One pushing forward with enhancements to buildings and activities which are enriching my dad's and other residents' lives.
The care my mother and father receive is second to none. Kind, caring, helpful staff no matter what time of the day or query/problem.
I went to visit my aunt who is a resident this home. She has been a resident for about four years now. The home is always bright and clean and fresh, which from personal experience with my own mother in two different homes in Hartlepool is not always the case given the type of residents. This home was beautifully decorated for Christmas but even when not it is a wonderfully cheerful place with murals of all kinds on the walls. My aunt is always clean and smartly dressed even when no visitors are expected.
Mum has settled very well here we have no issues at all. We are very happy with her care and the staff are very friendly and helpful.
I find this care home clean, tidy and most of all very homely. I feel so at ease knowing my grandmother is being so well looked after.
We transferred dad from another home in Hartlepool and it would have to be said we are very happy with the care received to date. The staff are wonderful and attentive to dad's needs.
Always a lovely, welcoming environment, better than other care homes by a mile. Would definitely recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 July 2023Good
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 29 Jan 2026
Residents at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, have been enjoying a touch of glamour and plenty of social connection thanks to the launch of a new in-house...
- 05 Dec 2025
Residents and team members at HC-One’s Sheraton Court Care Home in Hartlepool, Teesside, were delighted to welcome Jonathan Brash, Member of Parliament for Hartlepool, on Friday 28th November as part...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for Sheraton Court Care Home.
Accreditations
There are no accreditations posted yet for Sheraton Court Care Home.
Meet the Team (1)

Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service -more info.