Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.8 256 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)

Sheraton Court Care Home Reviews (256)

Total of 256, showing 201-220
9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.760) out of 10, based on 55 reviews in the last 2 years. Over all time Sheraton Court Care Home has 256 reviews.

Overall Experience

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Review from John S (Son of Resident) published on 3 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law became a resident in January because his dementia and general health worsened which meant he needed specialist care. Sheraton Court not only provided a high level of personal and social care for my father in law, they also helped family members to visit when we wanted and kept us informed
on how he was getting on. My father in law was prone to wandering during the night so staff fitted a sensor pad which alerted them to when he got out of bed so they could keep him safe.
Sheraton Court provided meals and snacks of a high standard and organised activities and treats for the residents to keep them happy. Clothes were laundered and personal cleanliness was taken care of to a very high standard.
When my father in law needed end of life care staff not only looked after his social and medical wellbeing they went the 'extra mile' to look after his relatives. This was a very upsetting time for us but all the staff looked after us with sensitivity and a loving, helpful approach.

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Review from Ian F (Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love it.

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Review from John M (Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like all staff at Sheraton Court. The home is always clean and tidy. The kitchen staff will make me a meal of my choice if I don't want what is on the menu.

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Review from P M (Son-in-law of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I cannot speak highly enough about the admin staff and care staff in Sheraton Court. They have gone the extra mile to accommodate my mother in law. Care staff have been on hand to not only make her comfortable but to answer any questions we had or requests we made. Catering was most accommodating
for this 95-year-old lady. Overall our mother's experience was one I would recommend to anyone. Thank you.

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Review from A S (Son of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Sheraton Court coming up 2 years now and from day one, he has received the highest standard of care, as I would expect. He also has a new family which I didn't expect, who not only care for him with respect and dignity but also laugh, cry and entertain him. All the team
at Sheraton Court interact with residents while doing their day to day jobs, which makes my dad's day when they tell stories of their families. It's encouraging seeing HC-One pushing forward with enhancements to buildings and activities which are enriching my dad's and other residents' lives.

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Review from Diane W (Daughter of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother and father receive is second to none. Kind, caring, helpful staff no matter what time of the day or query/problem.

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Review from B J (Niece of Resident) published on 15 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrived a staff member had gathered residents for a carol singing session.
I went to visit my aunt who is a resident this home. She has been a resident for about four years now. The home is always bright and clean and fresh, which from personal experience with my own mother in two different
homes in Hartlepool is not always the case given the type of residents. This home was beautifully decorated for Christmas but even when not it is a wonderfully cheerful place with murals of all kinds on the walls. My aunt is always clean and smartly dressed even when no visitors are expected.

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Review from Christine L (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled very well here we have no issues at all. We are very happy with her care and the staff are very friendly and helpful.

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Review from Nadia E (Granddaughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home a lovely, caring, welcoming place to come to when visiting my grandmother. The staff are so nice to me, my family and especially my grandmother.
I find this care home clean, tidy and most of all very homely. I feel so at ease knowing my grandmother is being so well looked after.

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Review from Chris D (Son of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We transferred dad from another home in Hartlepool and it would have to be said we are very happy with the care received to date. The staff are wonderful and attentive to dad's needs.

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Review from Kayleigh D (Relative of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a lovely, welcoming environment, better than other care homes by a mile. Would definitely recommend.

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Review from Maureen C (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say what a lovely place to live. I cannot recommend Sheraton court enough. The manager and the rest of the staff are excellent with all residents and family.

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Review from Veronica S (Resident) assisted by family/friend published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Sheraton Court Residential Home, I can honestly say I have never felt so relaxed. All of the staff are friendly and very caring. They never complain. I must be OK because I have put some weight on.

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Review from Olga E (Resident) assisted by family/friend published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just moved into the home. I have already made new friends. It's different but nice.

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Review from A H (Daughter of Resident) published on 19 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home now for two years. As a family, having to put our mother into care was very hard for all of us. We are a very close family and want the best care possible for our Mam. So that is why we picked Sheraton Court, such a lovely home. All staff are more than happy to help
in any way.

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Review from Keith L (Son of Resident) published on 12 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff all friendly. The place has a nice atmosphere and we were made to feel very welcome. The Halloween decorations are brilliant! Laundry service is very efficient. Car parking not always easy.

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Review from J J (Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home. I love all the staff they are helpful. Spotless home.

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Review from J M (Son-in-law of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law's care has been outstanding.


The home is clean and beautifully decorated. The staff treat the residents with care and dignity.

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Review from M B (Son of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A loving caring home from home. Staff always courteous, kind and willing to help not only the resident but the whole family.

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Review from S J (Friend of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always kind and caring towards the residents, treating them with dignity.


A special mention to night staff who are always helpful to visitors, ensuring our every need is fulfilled.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Sheraton Court Care Home is calculated as follows: ( (539 Excellents x 5) + (89 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 653 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (13)

Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.