Brooklands Nursing Home

25 Lambeth Road, Eastwood, Leigh-on-Sea SS9 5XR
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9.7 65 Reviews
  • Brooklands Nursing Home, Leigh-on-Sea
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Show Brooklands Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Brooklands Care Home Ltd

Person in charge

  • Katie Padgett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (8)

Visiting

  • The home allows visiting at any time of day or night. They respectfully ask to avoid arriving between the hours of 12pm and 1pm for lunch as this can become a very busy time.

Parking

  • Brooklands have on-site parking and additional overflow parking if required for events.

Are you the Owner/Manager of Brooklands Nursing Home? View your Advertising Options

Brooklands Nursing Home Reviews (65)

9.7

Brooklands Nursing Home has a Review Score of 9.7 (9.735) out of 10, based on 16 reviews in the last 2 years.
Over all time Brooklands Nursing Home has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brooklands Nursing Home
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Total of 65, showing 1-20
Review from Cheryl H (Daughter of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident of Brooklands Nursing Home from March 2024 until her death in September 2024. Mum was always treated with respect and kindness by every member of staff. There is a large activity and entertainment programme that caters for all residents, no matter their ability. As a family, we
never had any concern about Mum's welfare living at Brooklands. We were always welcomed when we visited and there was continuous communication between us, both on the phone and electronically when we could not. Mum was treated with care and dignity as part of her end-of-life care and we felt supported as a family. I would not hesitate to recommend Brooklands Nursing Home to anyone. Your loved one would receive the greatest care and you would have peace of mind.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you so much for your kind words, the staff really appreciate it. It was a pleasure to look after Mum.

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Review from Angela M (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff do a fantastic job to ensure residents are cared for in a loving way and are treated with respect.
They go above and beyond for the residents and also for the families.
They always keep families informed of the care they are giving and any concerns are always dealt with.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you so much for your kind words. The staff here are all kind and compassionate, and Brooklands are very proud of the staff team.

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Review from Kim F (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at many care homes for our mum before we viewed Brooklands Nursing Home. As soon as we walked in and were shown around. we knew that Brooklands was the one.
The staff are so kind and caring. Nothing is too much. The entertainment is very good. Always trying to keep them occupied and happy.
The food that is cooked onsite looks lovely. Always with a choice. The home is very clean and always smells nice. If there is ever a problem with Mum we are informed. We can check on her reports daily.
We are very happy with Mum being in Brooklands and so glad we found them.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you for your kind words! The staff at Brooklands are always so happy to receive feedback. A pleasure having Mum with us and so glad you chose us to be her home.

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Review from Eva L (Daughter of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late mum spent three months at Brooklands Nursing Home at the end of her life. I cannot praise the staff enough for making her last weeks the best she could possibly have had, given her diagnosis. The standard of personal care was high, which I am certain is why she remained free from infection in
spite of her poorly state. There was no doubt that she was very lucky to be there with the level of care given to her.
It was very humbling to witness the dedication and love shown to her from total strangers, true caregivers. The receptionist was the most patient person doing this job I have come across, always smiling, polite and going the extra mile to help. When we visited, we were always made welcome and when Mum was well enough to go in the communal areas, we were included and able to join in the happy atmosphere.
Management, too, was there when I needed support for Mum.
Thank you everyone from the bottom of my heart.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you so much for your kind words. It was a pleasure to have Mum with us for the short time she was here and I am glad we made this difficult journey a little easier for you all.

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Review from Pete G (Son of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and attentive and really look after my dad, as all the residents.
Thank you to all the staff who run this well-run establishment, it's a joy to come over here, all the staff have a smile and care for their charges as each resident has a main carer.
Thank you to all the staff
at Brooklands Nursing Home.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you so much for your review. It means so much to all of the staff here, I will ensure they are all aware of your kind words.

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Review from Robert K (Nephew of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I arrived at 12 noon to a warm and welcoming reception, as is usual no matter what time I arrive. My uncle was having lunch and I could see he was enjoying the food so much, I didn't want to disturb him. I could see he was being taken care of. I used the time to check with the care home manager on his
condition, needs and any recommendations. I was once again met with a warm, friendly and helpful manager, keen to keep me informed. The environment is clean... very clean! Everyone seemed relaxed and happy... well done to all the staff for caring for my uncle and keeping him at such a high standard of personal hygiene. Also for your patience dealing with him day to day.
My thanks to all the staff at Brooklands for their care and attention. You make it all look so easy, but I'm sure it's a lot of hard work. Thank you everyone... certainly a care home to be proud of.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you so much for your kind words. We are so happy to have your uncle with us, he is very settled here and such a kind gentleman.

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Review from Jane L (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to Brooklands from the hospital to receive end-of-life care. I cannot express how wonderful and kind every member of staff has been to my dad and my family. They have all been absolutely amazing and my dad was treated with so much dignity. I am in awe of everyone for the care and compassion
they have shown to my dad and other patients.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you so much for your kind words. It was a pleasure to look after Dad, and we are pleased we were given the opportunity to care for him.

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Review from R O (Nephew of Resident) published on 23 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home has made my aunt feel very at home. She is well looked after. The staff are caring and respectful and meet her medical needs. She currently has an excellent key worker who goes out of her way to communicate about my aunt and to try and improve her quality of life. The home is well-managed and
I have always had frank and informative conversations with the manager.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

It was a pleasure to look after your aunt and I am so pleased we could make her comfortable here. We really appreciate your kind feedback, and I will ensure this is passed on to the staff and keyworker.

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Review from L O (Wife of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband is well cared for, enjoys his food and meals always look appetising; he can choose his meals, and staff always ask if he would like more. All the staff are caring and very friendly and approachable. The staff arrange activities for the residents, which is very good and sometimes takes residents
for a walk to the park or tea rooms, depending on how well they are.
My husband is always treated with courtesy, as are family and friends when they visit. The cleanliness has improved a lot, in my opinion, all rooms are being upgraded and improved.
Overall, we are very satisfied with the care my husband receives.
Reply from Rajesh Nair, Business Partner at Brooklands Nursing Home

Thank you for your review! We all appreciate the feedback, and we are blessed to have the opportunity to care for your husband.

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Review from Frances A (Partner of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My partner lived in Brooklands for nine months in 2023. During his stay we both found the service, compassion, care and general cleanliness, activities and willingness to make us feel like being at home albeit away from home. The only criticism would be the quality (not quantity) of the food.
Reply from Rajesh Nair, Business Partner at Brooklands Nursing Home

Thank you for your lovely feedback Frances. It was a pleasure having your partner with us and I am pleased we could make it a home from home for the both of you.

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Review from Angela C (Daughter-in-law of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are brilliant my father-in-law likes the care home. Communication is good and we are kept up to date. They use social media and meetings to communicate which really helps the family. The environment is suitable for dementia patients with murals and a lovely bus stop. We have no concerns with this
care home.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you so much for your feedback! Your father-in-law is a joy to look after and is well-loved by all the staff here.

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Review from Dawn B (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Brooklands straight from hospital after a fall in August. I was worried when I found the CQC report stated “requires improvement” but from the first visit I felt very comfortable with her being there. Every member of staff was welcoming, happy and calm. I immediately felt that at
long last Mum is safe and will be well cared for. She was extremely frail, confused and underweight. She has been at Brooklands for four months now and the care given to her has been so good she has gained weight and looks so much better. The staff have had to deal with some very challenging behaviour and have been extremely professional at all times with care and consideration. The home and her room are kept spotlessly clean and the food is prepared from fresh ingredients with good variation. There are activities every day including chair exercise, arts and crafts and ball games. Staff and Manager are always willing to talk or help with any problems.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you so much for your wonderful feedback. It is a pleasure having Mum with us, she brings a smile to our face every day!

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Review from C S (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to the nursing home straight from hospital. He had a complex disease which required numerous medications and treatments. My dad was treated with the utmost respect and care and I could not thank Brooklands enough. Everything we asked for happened and we were also treated with
respect. Thank you to all the loving and caring staff you are wonderful.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you for your review, it was a pleasure having Dad with us, and he will be sorely missed.

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Review from Sophie D (Great-granddaughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are so hard working, they go above and beyond for my great nan, they're very caring and kind, you can tell they genuinely want what’s best for my great nan too, it’s lovely knowing she’s in a safe place.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you for your review, we really do want the best for everyone here!

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Review from Jean A (Wife of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Brooklands since October 2023. I would like to say that the care that my husband receives is excellent and I feel confident that he is well looked after and all his needs are met with compassion and dignity.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

Thank you for your review, it is a pleasure having your husband with us.

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Review from Sarah I (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Brooklands Nursing Home since early September and the care has been impeccable. The staff are so attentive, caring and compassionate.
My father has been through so much and had been away from home in hospital since April.
It’s so comforting to actually know he is being taken
care of in every way possible.
Reply from Rajesh Nair, Business Partner at Brooklands Nursing Home

Thank you so much for your feedback. It was a pleasure to look after your father, and I am glad we could make him feel comfortable here in Brooklands.

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Review from Graham E (Son of Resident) published on 15 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brooklands Nursing Home excelled in the one thing that it had to do; look after our Mum during the last few challenging months of her life.
The care team provided unfaltering attention to Mum, always with a smile and cheery disposition.
From first contact to her last day, the team were attentive and
so caring.
In her last few days, we stayed with her 24/7. We were constantly checked on and offered tea. Nothing was too much trouble, a real feeling of support and genuine care.
We only get one chance to make the end of somebody’s life as comfortable, peaceful and dignified as possible, with the fantastic support of Brooklands we know in our case this was achieved.
Every member of staff made a fantastic impression on us all, somehow managing to turn a really upsetting time for us, into a time that we will look back on with a smile.
The building looks a bit tired from the outside and the home is older than many, but it has a big heart and our family highly recommend Brooklands.
Reply from Katie Padgett, Home Manager at Brooklands Nursing Home

It was a pleasure to have Mum with us and to get to know her and her lovely family. We are so pleased that you felt well cared for at this difficult time alongside Mum. I would like to take this opportunity to thank you for all your kind words on various reviews, the staff really appreciate it.

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Review from M M (Daughter of Resident) published on 29 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can visit any time I like, even if covid is in the home. The staff are very welcoming and I feel my mum is very well looked after, which gives me peace of mind. The manager is very approachable. My mum has vascular dementia and heart failure. Yes, it's dated, which didn't give me the first best impression,
but care is more important than how a place looks and I feel my mum is very well looked after, so I recommend it.
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Review from S I (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very reluctant to put our dad in a nursing home because of some of the tales you hear, but he really couldn't be better cared for. He constantly says how caring the staff are and how well he's looked after. So happy he's at Brooklands.
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Review from S N (Niece of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always kind and friendly. Always seem happy to listen and help if they can! Although my uncle is finding it hard to be away from his wife, he says he is looked after well. He tells me he has nice food.
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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Brooklands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Brooklands Nursing Home is calculated as follows: ( (141 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 185 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brooklands Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Brooklands Nursing Home

What types of Care is Brooklands Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brooklands Nursing Home have?

There are 29 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Brooklands Nursing Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brooklands Nursing Home to the centre of Leigh-on-Sea?

1.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brooklands Nursing Home to verify any information. View our terms and conditions. Brooklands Nursing Home has an Basic Service - more info.