Brooklands Nursing Home

25 Lambeth Road, Eastwood, Leigh-on-Sea SS9 5XR

Brooklands Nursing Home is a purpose build care home with 45 beds. Well-equipped bedrooms, clean and comfortable with modern décor. The homes offers 28 single rooms and 8 double rooms with en-suite facilities, comfortable beds, purpose-built furniture and TV point. All rooms are carpeted and are provided with a smoke detector, call buzzer system and own heating control. Has ground floor rooms, a large lift, and wheelchair access throughout. Encourage residents to personalise their rooms and where possible to bring in small pieces of furniture or other treasured items that will help to create a space that’s familiar and comforting to them.

There are a number of areas where residents can enjoy spending time.

    Two TV lounges with a television,video & DVD player
    Two dining rooms for downstairs and upstairs
    Garden with raised flower bed with water feature in the centre,patio area and permanent sun shelter
    Activity room for pursuing hobbies or relaxing
    Hair dressing Salon
    All areas including outside is wheel chair accessible
    Full personal laundry service,daily cleaning and maintenance
    Daily newspaper and magazine delivery
    Large passenger lift for upstairs
    Skype and internet facilities available on request

Owner: Brooklands Care Home Ltd

Person in charge: Ambhichand Dumur (Home Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Multiple Sclerosis • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Hindi, Polish

Single Rooms: 29

Shared Rooms: 8

Rooms with ensuite WC: 35

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Brooklands Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Brooklands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Brooklands Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.574 for Brooklands Nursing Home is calculated as follows: ( (147 Excellents x 5) + (76 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 235 Ratings = 4.574

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brooklands Nursing Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 10 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Brooklands Nursing Home has a Review Score of 9.6 (9.574) from 20 Reviews


Average Ratings

  • Excellent
    12
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brooklands Nursing Home?

  • Extremely LIKELY
    17
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brooklands Nursing Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    6
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

My dad went into the home from the hospital and he was very poorly and confused. I can't believe how all the staff are so caring. My dad is 70% better now and hopefully will be home soon. This is all down to the staff and I can't thank them enough. They can't do enough for him and it's a wonderful home.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has been here 5 years now and has received the best care we could have hoped. Any concerns are quickly addressed and staff are very approachable. All concerns are reported to the family promptly. We are grateful for the "extra mile" that mum receives.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

He's only been here two days and the staff are very friendly.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The staff at Brooklands Nursing Home are all kind and patient. We know mum is cared for and safe here.

How likely would you be to recommend Brooklands Nursing Home? Likely

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Average Rating:   4.7 out of 5

Very friendly, loving people working in this home nothing is too much trouble for the staff.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

Everything that is done is absolutely the best. I can only thank the staff. Everything they do is marvellous. Thanking is not enough.
It's challenging but I can see what they do. It's not just my mum but even the other residents I can see how they are cared for. Little things make the difference.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

The care shown to mum has been very good. All the staff have been very friendly and caring and nothing is too much trouble. They have laid on extra activities for the residents in the running up to Christmas which is lovely.
Mum is happy here and getting the care she needs.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

My husband was cared for excellent until his death. The staff were a great support to me. As a result, I see them as family and return to help once a week. The residents who are mobile enjoy company and music in the main lounge. Others have access to the sensory lounge on the first floor. Every festival is celebrated enthusiastically and the home is festooned appropriately. Entertainers visit regularly to lift the spirits of residents who always receive great nursing care. A doctor experienced in geriatric care visits weekly and when required, regular visits are also made by the hairdressers and opticians. The activities manager also arranges outings everything possible is done to provide quality of life.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has been in Brooklands for 18 months now. I think the staff are great it would be good if there were more as naturally, everyone wants the toilet at the same time. We lost four Filipino members of staff and we want them back, please.
They all do a great job.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

My mother came to this home from hospital as she can no longer care for herself. She has severe COPD and dementia. The staff treat her with dignity and nothing is too much trouble.

How likely would you be to recommend Brooklands Nursing Home? Likely

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Average Rating:   4.1 out of 5

My Dad suffers from Alzheimer's and has been in Brooklands Nursing Home since July and as his condition has continued to deteriorate and at certain times has required 1:1 care. I have been very impressed by the care and the support from all the staff not only to Dad but also to me. There is always a friendly atmosphere and the social programmes provided certainly help to stimulate my Dad. There is a light and airy dining room with an excellent choice of meals. Dad really enjoys the tea and homemade cakes in the afternoons. Brooklands Nursing Home gives me peace of mind that Dad is being well looked after, something I thought I would never find.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Everything seems okay. Cannot judge all but what I have seen seems okay. Not seen any other homes.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

Excellent.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

I am very happy to be a resident in this home. The care and services received are more than adequate.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   4.1 out of 5

Can't fault anything, very happy with the service of the manager, nurse, doctor, and staff.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has just described Brooklands like "home from home" and I agree. He has been here for ten days and has settled in better than I could have hoped. Happy caring staff are now allowed to wash and shave him of a two months beard. He is content when I leave him after a daily visit. I am made very welcome and know all the staff by name, my husband's room is good, clean, comfortable and attractive with room for familiar objects from home. The food is pureed to make it easy for my husband to swallow. My husband is bedridden but I have made use of the bright airy dinning room in which the windows provide a pleasant view of the outside world. Access and exit from the building is controlled by an automated system that can only be operated by the staff thus keeping residents safe and unable to leave the building without staff or a relative.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Overall we are satisfied with the care home, although the premises could do with some attention, the overall care is very good. The home has a very warm and welcoming atmosphere and the staff are mostly very friendly and helpful. My only concern is the standard of personal care eg. shaving, showering, teeth cleaning, nails and general appearance. We have informed the care home of our concerns and they have been receptive to our comments.

How likely would you be to recommend Brooklands Nursing Home? Likely

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Average Rating:   3.6 out of 5

My mother and I are very pleased with all aspects of the care home. The staff are all friendly and only to pleased to help the residents. They have special events all through the year, BBQ's, Cream Teas, Clothes Sales etc. I would recommend Brooklands Care Home to anyone. As a family we are welcomed to all the events and are made to feel at home, every time we go there.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

All of the activities are excellent

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mothers care and needs were attended to at all times and we were always included in this. Mum was in Brooklands for 18 months during which time her condition deteriorated her care was reviewed regularly and adjusted to suit all her needs. She was always clean and tidy and we were welcomed to visit her at anytime. The staff were always polite friendly and informative. When we left to come home we knew we were leaving her in very capable hands which give us great peace of mind.

How likely would you be to recommend Brooklands Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

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