Brooklands Nursing Home

My mum was a resident of Brooklands Nursing Home from March 2024 until her death in September 2024. Mum was always treated with respect and kindness by every member of staff. There is a large activity and entertainment programme that caters for all residents, no matter their ability. As a family, we never had any concern about Mum's welfare living at Brooklands. We were always welcomed when we visited and there was continuous communication between us, both on the phone and electronically when we could not. Mum was treated with care and dignity as part of her end-of-life care and we felt supported as a family. I would not hesitate to recommend Brooklands Nursing Home to anyone. Your loved one would receive the greatest care and you would have peace of mind.

They always keep families informed of the care they are giving and any concerns are always dealt with.

We are very happy with Mum being in Brooklands and so glad we found them.

Thank you everyone from the bottom of my heart.

Thank you to all the staff at Brooklands Nursing Home.

My thanks to all the staff at Brooklands for their care and attention. You make it all look so easy, but I'm sure it's a lot of hard work. Thank you everyone... certainly a care home to be proud of.

My dad came to Brooklands from the hospital to receive end-of-life care. I cannot express how wonderful and kind every member of staff has been to my dad and my family. They have all been absolutely amazing and my dad was treated with so much dignity. I am in awe of everyone for the care and compassion they have shown to my dad and other patients.

The home has made my aunt feel very at home. She is well looked after. The staff are caring and respectful and meet her medical needs. She currently has an excellent key worker who goes out of her way to communicate about my aunt and to try and improve her quality of life. The home is well-managed and I have always had frank and informative conversations with the manager.

Overall, we are very satisfied with the care my husband receives.

My partner lived in Brooklands for nine months in 2023. During his stay we both found the service, compassion, care and general cleanliness, activities and willingness to make us feel like being at home albeit away from home. The only criticism would be the quality (not quantity) of the food.

Staff are brilliant my father-in-law likes the care home. Communication is good and we are kept up to date. They use social media and meetings to communicate which really helps the family. The environment is suitable for dementia patients with murals and a lovely bus stop. We have no concerns with this care home.

Mum was admitted to Brooklands straight from hospital after a fall in August. I was worried when I found the CQC report stated “requires improvement” but from the first visit I felt very comfortable with her being there. Every member of staff was welcoming, happy and calm. I immediately felt that at long last Mum is safe and will be well cared for. She was extremely frail, confused and underweight. She has been at Brooklands for four months now and the care given to her has been so good she has gained weight and looks so much better. The staff have had to deal with some very challenging behaviour and have been extremely professional at all times with care and consideration. The home and her room are kept spotlessly clean and the food is prepared from fresh ingredients with good variation. There are activities every day including chair exercise, arts and crafts and ball games. Staff and Manager are always willing to talk or help with any problems.

My father was admitted to the nursing home straight from hospital. He had a complex disease which required numerous medications and treatments. My dad was treated with the utmost respect and care and I could not thank Brooklands enough. Everything we asked for happened and we were also treated with respect. Thank you to all the loving and caring staff you are wonderful.

All staff are so hard working, they go above and beyond for my great nan, they're very caring and kind, you can tell they genuinely want what’s best for my great nan too, it’s lovely knowing she’s in a safe place.

My husband has been at Brooklands since October 2023. I would like to say that the care that my husband receives is excellent and I feel confident that he is well looked after and all his needs are met with compassion and dignity.

It’s so comforting to actually know he is being taken care of in every way possible.

The building looks a bit tired from the outside and the home is older than many, but it has a big heart and our family highly recommend Brooklands.

Can visit any time I like, even if covid is in the home. The staff are very welcoming and I feel my mum is very well looked after, which gives me peace of mind. The manager is very approachable. My mum has vascular dementia and heart failure. Yes, it's dated, which didn't give me the first best impression, but care is more important than how a place looks and I feel my mum is very well looked after, so I recommend it.

We were very reluctant to put our dad in a nursing home because of some of the tales you hear, but he really couldn't be better cared for. He constantly says how caring the staff are and how well he's looked after. So happy he's at Brooklands.

The staff are always kind and friendly. Always seem happy to listen and help if they can! Although my uncle is finding it hard to be away from his wife, he says he is looked after well. He tells me he has nice food.