Brooklands Nursing Home

25 Lambeth Road, Eastwood, Leigh-on-Sea SS9 5XR
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9.7 65 Reviews
  • Brooklands Nursing Home, Leigh-on-Sea
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Show Brooklands Nursing Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Brooklands Care Home Ltd

Person in charge

  • Katie Padgett (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (8)

Visiting

  • The home allows visiting at any time of day or night. They respectfully ask to avoid arriving between the hours of 12pm and 1pm for lunch as this can become a very busy time.

Parking

  • Brooklands have on-site parking and additional overflow parking if required for events.

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Brooklands Nursing Home Reviews (65)

9.7

Brooklands Nursing Home has a Review Score of 9.7 (9.735) out of 10, based on 16 reviews in the last 2 years.
Over all time Brooklands Nursing Home has 65 reviews.

Overall Experience
  • 40
  • 21
  • 4
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  • 0
Date Published
  • 65
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  • 1
  • 16
  • 49
Reviewer Connection to Brooklands Nursing Home
  • 25
  • 14
  • 6
  • 3
  • 2
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  • 2
  • 2
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  • 1
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  • 1
  • 1
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Total of 65, showing 41-60
Review from Veronica H (Wife of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very kind and helpful. The caring, nursing and food are all excellent. The residents are all well presented each day and all are happy. The activities are all wonderful and well organised.
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Review from Paul S (Son of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
General staff always friendly. Management also very good.
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Review from P J (Regular Volunteer) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff are friendly and helpful.
Feel like more staff would help to make things work better.
More improvements could be made to the physical environment, some things in rooms look like they have seen better days.
Also, communal areas could be improved.
The ethos needs to be more resident-focused,
feel like it is focused on finance.
Improvements have been made but more still to do.
Could also possibly get people to volunteer ie garden, projects etc. Special meals, parties etc.
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Review from Paula H (Daughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad lived at Brooklands for a number of years and very much enjoyed his time there. I was very pleased with the love, care and attention he received. All of the staff are very helpful and kind. I can't thank them enough for what they do. The home itself is kept in very good order. while my dad was
there the carpets were all replaced, a number of common rooms were redecorated to a high standard and the beds and bedroom furniture were replaced too. Everywhere is spotlessly clean and fresh. I always felt that I could discuss my dads care with staff members at any time. I would very much recommend Brooklands to anyone looking for a place for their loved one.
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Review from Lesley K (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was taken to Brooklands as she was unable to look after herself as she was diagnosed with cancer and needed 24hr care. I cannot praise the staff highly enough not only in mum's care but also how they supported the family at such a difficult time.
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Review from Philip B (Resident) assisted by family/friend published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Need proper maintenance man e.g., wheelchairs, tyres, brakes and footrests need attending to. Also front doorbell needs to be repaired, not working. Staff are brilliant, first class but need name badges to be seen clearly.
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Review from Doreen H (Wife of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Maintenance of wheelchairs and grounds leave a bit to be desired! Caring staff are excellent during the day. Have not experienced night staff.
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Review from Michelle C (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad went into the home from the hospital and he was very poorly and confused. I can't believe how all the staff are so caring. My dad is 70% better now and hopefully will be home soon. This is all down to the staff and I can't thank them enough. They can't do enough for him and it's a wonderful home.
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Review from Peter M (Son of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came to this home from hospital as she can no longer care for herself. She has severe COPD and dementia. The staff treat her with dignity and nothing is too much trouble.
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Review from Neil E (Son of Resident) published on 21 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here 5 years now and has received the best care we could have hoped. Any concerns are quickly addressed and staff are very approachable. All concerns are reported to the family promptly. We are grateful for the "extra mile" that mum receives.
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Review from Sonia D (Regular Volunteer) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was cared for excellent until his death. The staff were a great support to me. As a result, I see them as family and return to help once a week. The residents who are mobile enjoy company and music in the main lounge. Others have access to the sensory lounge on the first floor. Every festival
is celebrated enthusiastically and the home is festooned appropriately. Entertainers visit regularly to lift the spirits of residents who always receive great nursing care. A doctor experienced in geriatric care visits weekly and when required, regular visits are also made by the hairdressers and opticians. The activities manager also arranges outings everything possible is done to provide quality of life.
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Review from Mark T (Son of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
He's only been here two days and the staff are very friendly.
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Review from June P (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Brooklands Nursing Home are all kind and patient. We know mum is cared for and safe here.
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Review from Dionne A (Friend of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly, loving people working in this home nothing is too much trouble for the staff.
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Review from P H (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything that is done is absolutely the best. I can only thank the staff. Everything they do is marvellous. Thanking is not enough.
It's challenging but I can see what they do. It's not just my mum but even the other residents I can see how they are cared for. Little things make the difference.
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Review from Tony F (Son of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown to mum has been very good. All the staff have been very friendly and caring and nothing is too much trouble. They have laid on extra activities for the residents in the running up to Christmas which is lovely.
Mum is happy here and getting the care she needs.
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Review from Margaret B (Daughter of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad suffers from Alzheimer's and has been in Brooklands Nursing Home since July and as his condition has continued to deteriorate and at certain times has required 1:1 care. I have been very impressed by the care and the support from all the staff not only to Dad but also to me. There is always a
friendly atmosphere and the social programmes provided certainly help to stimulate my Dad. There is a light and airy dining room with an excellent choice of meals. Dad really enjoys the tea and homemade cakes in the afternoons. Brooklands Nursing Home gives me peace of mind that Dad is being well looked after, something I thought I would never find.
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Review from G K (Husband of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything seems okay. Cannot judge all but what I have seen seems okay. Not seen any other homes.
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Review from Alan B (Resident) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from Irene F (Resident) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to be a resident in this home. The care and services received are more than adequate.
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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Brooklands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.735 for Brooklands Nursing Home is calculated as follows: ( (141 Excellents x 5) + (40 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 185 Ratings = 4.735
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brooklands Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Apr 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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