Southlands Nursing Home

17 Bellair Road, Havant PO9 2RG
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9.8 36 Reviews
  • Southlands Nursing Home, Havant
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • For a maximum of 30 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Micheal Kefalas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Last Refurbishment: 2013

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (3)
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Southlands Nursing Home Reviews (36)

9.8

Southlands Nursing Home has a Review Score of 9.8 (9.797) out of 10, based on 20 reviews in the last 2 years.
Over all time Southlands Nursing Home has 36 reviews.

Overall Experience
  • 29
  • 7
  • 0
  • 0
  • 0
Date Published
  • 36
  • 5
  • 13
  • 20
  • 16
Reviewer Connection to Southlands Nursing Home
  • 9
  • 7
  • 6
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 36, showing 21-36
Review from Elizabeth M (Wife of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed by the care my husband is receiving in Southlands. All the staff act from a position of compassion and 'love' - they show it in all their interactions with him and also in their dealings with me, in which they are extremely friendly, open and honest. The care they offer is excellent,
so I have every confidence that he is now where he needs to be in order to enjoy the best quality of life that is possible for him, given his condition. Accurate and detailed records are kept of his care, and I am informed of any changes in his condition. If I had any concerns, I would be able to raise them, knowing that they would be taken seriously and responded to in a totally professional manner - but I have none. Thank you, Southlands, for supporting him and our family so well through this incredibly difficult and heartbreaking time.
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Review from Beverley F (Daughter of Resident) published on 24 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can not fault the care Mum received; it was very comforting to know that she was being so well looked after. We were always made very welcome every time we visited.
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Review from Patricia M (Husband of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found this nursing home caring. When my husband has been ill, they have sought medical treatment for him. The staff are cheerful, and nothing is too much trouble for them. I know if I have any concerns, they will be dealt with promptly. Each individual resident is treated as an individual. They
are given a choice as regards their meals. Nothing is done as regards their personal care unless asked for permission first.
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Review from Dennis H (Son of Resident) published on 4 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care for my mother has been very good. The nursing staff have been quick to take action when health concerns have arisen. They have kept me informed of progress promptly. I have been especially impressed with the way the care and nursing staff have rehabilitated my mother since returning from a long
hospital stay.
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Review from A B (Son of Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With the new management team and activity coordinator, there has been a good level of improvement in the home. The promise of an additional phone is also welcome, and the new family room at the front will be ideal in the winter instead of just going to the family member's room. The food and its quality
have always been and continue to be excellent.
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Review from T P (Wife of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely caring and helpful to patients and visitors.
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Review from Z N (Granddaughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always been great with Nan.
Staff are helpful.
Never has any problems.
Nothing is too much trouble.
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Review from Yvonne J (Wife of Resident) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and attention my husband has received since his admission in January has been outstanding. The team are always so caring with not only my husband but also our family nothing is too much trouble for them. All standards are of the highest quality and we could not ask for anything more.
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Review from J C (Wife of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not only did the staff look after my husband, but they also looked after me. Always updating me with my husbands good days, but also bad ones. I felt I had become part of a wonderful family unit. You have to have the special "something" to be a nurse/carer, and this is all found at Southlands. Thank
you one and all.
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Review from Amy L (Daughter of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers go above and beyond. They treated our dad with the dignity and respect he deserved. All his needs were met fully.
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Review from Joanne P (Great-Niece of Resident) published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly, I would like to say 'you can't believe everything you read', and I must say he is fantastic care with staff that have forced so much this year and still offer the same compassion and dignity that they always would. All staff including the management have shown me empathy, and communications
have been great to make sure his end of life is as comfortable as can be. They have updated me and phoned me regarding all matters. He is clean, comfortable, loved and cared for, and I couldn't ask for anymore. I thank you with all my heart, forever in your debt.
Reply from Natalie Allen, Managing Director at Southlands Nursing Home

Thank you Joanne for your kind words, they mean the world to the manager and her team. We are so proud of them all for their hard work and dedication, especially during these unprecedented times. Take care of yourself, and stay safe.

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Review from Avril W (Sister of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother went into Southlands after the loss of our dear mother in April 2019, we are still grieving in many ways. But when we were able to visit the home the staff supported us too. (When hugs were allowed.) They so helped my brother and us through our great loss, the staff and the manager got my
brother home but we all miss our visits and hope when able to visit again soon, the residents also are so lovely to chat to.
Reply from Natalie Allen, Commercial Operations Support at Southlands Nursing Home

Thank you for your kind words regarding the care received at Southlands. It was our pleasure to look after your dear brother, and you are all missed very much. When our doors can open again, please know that you are always welcome to pop in. Take care and best wishes.

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Review from Keith M (Sister of Resident) published on 5 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister, who suffers from cerebral palsy and is wheelchair-bound, has lived there for nearly 20 years and the place is her home. The staff treat her superbly and are very helpful to the family. This is my sister's home and she is very happy there.
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Review from L V (Niece of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have put a question mark by activities as no one has carried out any activities since a staff member left a while ago. I am told that a new staff member for this starts October 1st. Southlands is a lovely care/nursing home. It is spotlessly clean. Food and care are excellent. My Auntie is treated
caringly. She has been a resident for 11 months as is very happy there. Staff are always pleasant and chatty and nothing is too much trouble for them. There is always a warm and cosy atmosphere.
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Review from P H (Sister of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always been happy with Southland care. However, as you have had so many staff leave in the past few months, I'm very concerned. I've always thought it a sign of a good and happy home if you have staff who stay. I know you have new management and maybe it's some of the reason.
My sister's needs
are being met and the remaining girls are kind to her. I will watch things carefully in future.
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Review from Sue N (Daughter of Resident) published on 26 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad lost his fight with cancer and sadly passed away early hours on the 4th November. We never wanted our dad to go into a care home but realised we just couldn't give him the care he needed any longer. He was admitted into Southlands care home on the 27th October. The whole family cannot express
how well he was looked after in his last days, it exceeded our expectations. The staff were so caring and nothing was too much, he was kept so clean, tidy and cared for with such dignity. Southlands has such a lovely family atmosphere and we highly recommended it as a loving, caring and beautiful care home.
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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Southlands Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.797 for Southlands Nursing Home is calculated as follows: ( (188 Excellents x 5) + (39 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 231 Ratings = 4.797
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Southlands Nursing Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2020

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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