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Westgate House Care Centre

Tower Road, Ware, Hertfordshire SG12 7LP
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Westage House Care Centre would be my first choice if or when I may need their help in the futureTerry M(Resident / Service User)
Westgate House Care Centre, Ware
left as a new woman. She was treated with dignity, care and respect.Lois T(Granddaughter of Resident/Service User)
Westgate House Care Centre, Ware
The program run by the physio and her assistant is fabulousA H(Resident / Service User)
Westgate House Care Centre, Ware

This attractive and professionally managed care home rated Outstanding in ‘Well Led’ by the Care Quality Commission in January 2020, has been supporting the local community of Ware for over fifteen years. Established and purpose-built with a positive reputation, Westgate House Care Centre offers quality nursing, residential, rehabilitation and dementia care in a peaceful but central location.

The long-standing home manager, who has been in post for over five years,...  

Care Provided by Westgate House Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

Fees shown are starting prices and may vary based on the type of care required, individual needs, and the outcome of an assessment. Prices are subject to change. For detailed information, please contact the home directly.

Contact Westgate House Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nancy Currie (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (109)

Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.

Parking

  • Free on-site parking

Westgate House Care Centre Reviews (359)

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9.7

Westgate House Care Centre has a Review Score of 9.7 (9.742) out of 10, based on 83 reviews in the last 2 years. Over all time Westgate House Care Centre has 359 reviews.

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Showing 359 reviews matching selected criteria
Review from Gwendoline S (Resident / Service User) published on 26 June 2019 Submitted via Postal Card
Overall Experience

Friendly, helpful carers. Regular physio and group exercises helped me get back on my feet. Good meals.

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Review from Jacqueline W (Daughter of Resident) published on 18 June 2019 Submitted via Postal Card
Overall Experience

My mother was extremely poorly following a fall, the staff have been very kind in assisting her to feel more comfortable. Very nice facilities and excellent care.

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Review from Jan M (Respite Resident) published on 10 June 2019 Submitted via Website
Overall Experience
I spent three weeks at Westgate for rehabilitation and was made to feel most welcome. It has a relaxed feel to the place and the staff are easily able to make new residents comfortable with the routines so it doesn't feel strange for long. The relaxed feel belies the work that is done with encouragement to do a little more but giving help when needed, producing results and genuine pleasure when a new milestone is reached.

The morning exercise class and breakfast club give the opportunity to meet and interact with fellow residents. For me personally, it meant I was able to return home with no additional services, which seemed unlikely when I arrived.

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Review from Doreen P (Resident / Service User) published on 31 May 2019 Submitted via Postal Card
Overall Experience

Overall my stay has been satisfactory. My one complaint is that it has been distressing for me when at night the staff were noisy and inconsiderate. My room was opposite the office and they congregated there. It would have been thoughtful if they had closed the door.

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Review from B L (Resident / Service User) published on 30 May 2019 Submitted via Postal Card
Overall Experience

Wonderful care. Staff are extremely helpful and caring. Food was very good. Just some dishes that I personally wasn't keen on. Overall very happy with my stay.

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Review from Barbara H (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience
The care for my Dad was amazing, all staff were so helpful and friendly and could not do enough for him.
If you are a resident or visitor they were all so nice.
Dad was only a temporary resident for physio care.

The rooms were amazing, so comfortable - cosy.

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Review from Valerie V (Resident / Service User) published on 29 May 2019 Submitted via Postal Card
Overall Experience
Made to feel welcome by everyone.
Food was good.
Everyone was very helpful.

No complaints.

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Review from R B (Son of Resident) published on 23 May 2019 Submitted via Postal Card
Overall Experience
My dad was a resident at Westgate House Care Centre from February to 7th April 2019 when he passed away.
I cannot praise the staff and management enough for the kindness and professionalism they showed to my dad and our family at all times.

We knew that he was receiving the very best of care from when he arrived until he passed away. I cannot recommend them enough.

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Review from S L (Resident / Service User) published on 23 May 2019 Submitted via Postal Card
Overall Experience
My experience with Westgate was very positive.
They made me feel very comfortable.
All requests were treated with respect and the staff were friendly and helpful.
Westgate seems to run well.
At times it felt a long wait after a buzzer press.
However, I totally understand how stretched the staff are caring for all the residents.
Staying here and being cared for so well gave my family great peace of mind.

Thank you for all your hard work.

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Review from A P (Daughter of Resident) published on 20 May 2019 Submitted via Postal Card
Overall Experience
My dad came to Westgate in February, initially for rehabilitation following a broken hip and with inoperable cancer.
His health declined and due to the fantastic care he was receiving there, we all agreed he would stay on.
Dad was treated with compassion and respect by all staff, at all times.
Our family was fully supported, the staff went above and beyond.
Dad passed away with dignity and his pain was managed well.

Thank you to all at Westgate, from the heart.

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Review from Lyn P (Niece of Resident) published on 14 May 2019 Submitted via Postal Card
Overall Experience

My uncle came to Eastgate after a second fall caused a second hip fracture which had occurred during his rehab in hospital after his first hip fractured. Compared to them your rehab centre has been brilliant. Every staff member has shown such care, professionalism and kindness.

Thank you so very much.

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Review from D H (Daughter of Resident) published on 29 April 2019 Submitted via Postal Card
Overall Experience
My mum's experience was brilliant.
The care round the clock was excellent and very caring.
The room was bright and had everything in it you could need.
The food was delicious.

Thank you.

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Review from Catherine R (Resident / Service User) published on 29 April 2019 Submitted via Postal Card
Overall Experience

Only complaint - too short time between meals.

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Review from Gillian T (Friend of Resident) published on 23 April 2019 Submitted via Website
Overall Experience
My ex-husband was admitted to the Dementia Unit at Westgate and he has asked me to express his appreciation to all the kind, caring staff.
He has now returned to his home and believes this is due to the excellent care he received during his stay.
His dementia hasn’t reached the stage where he needs to live in a residential home yet but has said if it does, he would choose Westgate.
During my visits to him, I was impressed with the cleanliness, the food (back to a healthy weight!) and more than anything the lovely caring attitude I witnessed towards the patients.
He would like to say a special thank you to two particular members of staff.

Thank you so much.

Reply from Emma Mitchell, Marketing Manager at Westgate House Care Centre

Hello Gillian,

Thank you for your review - Nancy and her team at Westgate House will be extremely happy to hear this.

Kind regards,

Emma.

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Review from Rose C (Resident / Service User) published on 8 April 2019 Submitted via Postal Card
Overall Experience

Day time staff (Mon- Fri) are excellent in every way. The staff at night are not so good at the weekend and sometimes not helpful.

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Review from Anne H (Respite Resident) published on 8 April 2019 Submitted via Postal Card
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I was so pleased when I heard that I was coming here, as I had been here in 2017/18. Everyone here is so kind and helpful and it was so nice that most of the staff that I met last time were still here. An excellent place although not easy to find.

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Review from Diana S (Respite Resident) published on 22 February 2019 Submitted via Postal Card
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I came here for rehab on the 5th Feb and am delighted through the positive approach to my care and exercises and physio. I am deemed ready for home after 10 weeks in the hospital and this has been a refreshing experience and an excellent rehab experience and I am ready for the next stage of being home.

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Review from John F (Resident / Service User) published on 22 February 2019 Submitted via Postal Card
Overall Experience

General experience good overall. Level of care provided by all staff was better than I expected based on previous perceptions of care home environments of which I had no previous experience. Special mention to the physio staff who gave me extra support to enhance my recovery and to the care staff many of whom went beyond the basics to help me and my family. I would have no hesitation in recommending Westgate House Care Centre as a provider of residential care.

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Review from K N (Resident / Service User) published on 21 February 2019 Submitted via Postal Card
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The whole experience was very good. I thought the whole staff were excellent in the way they conducted my 86th birthday - first class. The friendly attitude of the staff from top to bottom made for a good, healthy atmosphere.

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Review from Brenda D (Resident / Service User) published on 23 January 2019 Submitted via Postal Card
Overall Experience
Thank you all very much for what you have done for me.
Everything is so clean.

Meals are nice.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 January 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 26 July 2026

Please call the home directly to find out about bed vacancies.

News (71) & Events (0)

News
  • 17 Jul 2026

    Westgate House Care Centre, part of Westgate Healthcare, brought the excitement of the FIFA World Cup to residents, families and care teams through a football-themed celebration designed to inspire reminiscence,...

  • 16 Jul 2026

    An afternoon full of sparkle, smiles and spectacular performances There was glitz, glamour and plenty of applause at Westgate House Care Centre as residents, relatives and staff came together for...

  • 15 Jul 2026

    Westgate Healthcare is proud to announce another significant milestone in its commitment to delivering exceptional dementia care. Group Training Manager, Maria, has successfully qualified as a licensed facilitator to deliver...

Upcoming Events

There are no upcoming events for Westgate House Care Centre.

Awards / Recognitions (7)

Accreditations

There are no accreditations posted yet for Westgate House Care Centre.

Meet the Team (1)

Nancy Currie
Nancy CurrieJob Title:Home ManagerJoined: 2014

Nancy has been the manager of Westgate House since 2014. Having worked in the Health and Social Care field for 30 years in a variety of roles and environments, Nancy has had the platform to develop Westgate House in to a home that has a CQC ‘Good’ rating along with a fantastic staff team who support each other in making Westgate House an enjoyable place to live and work.

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