St Stephen's

My friend left hospital in a poorly state and went into St Stephens.He previously lived with his mum who passed away during his hospital stay. Having no other family I was concerned about how he would settle. However, he is absolutely thriving in this kind and caring environment. He thinks of it as home and loves the staff who are now his "family". He always looks well groomed and above all he is constantly smiling. He has had many experiences that he hadn't had before. Seeing him so excited for Christmas brought a lump to my throat. He was able to shop for Christmas gifts, someone he'd never done. He met Santa and ate his Christmas lunch with his friends. When he lived with his mum we were very concerned about his health but now he is cared for and he feels loved. I always say thank you to the wonderful staff for getting him so well, mobile, much more verbal and content. He also takes part in activities which he really enjoys. It is joy to see his happy face

My brother is in the best of hands, in a happy, caring, and loving environment.

It's always a pleasure to visit the home. The staff are always engaging and involve the residents in all parts of our visit. I have been visiting for the past three years - the care and the staff have been consistent and I feel confident that our family member is getting the very best care. The manager is approachable, friendly and there is mutual respect between the staff and residents. It's encouraging to see a care home running so well and I commend the team's work.

I always feel welcomed at the home. The staff and manager do a great job and are proactive in the care and support of our family member. We feel lucky to have found such a great home and appreciate everything the staff do.

Always made to feel welcome, informed of seasonal events. My sister is well presented, clean and happy. She has a good circle of friends, is involved in choice of meals/drinks and always has lots of news to share with me about events she has been to and enjoyed.

I have no worries about leaving my sister as I know she is always loved and cared for. I do not hesitate to recommend St Stephens to interested parties. The 12 years have just flown by and I am forever grateful that I was lucky enough to find St. Stephens. Most definitely a home-from-home.

She settled very quickly and continues to remain very happy

My sister has been in St Stephen's for 10 years, and we have always found the staff helpful and friendly. The Manager and the nurses are always available to talk to if any problems arise, the food is excellent always home-cooked two members of staff in particular, and residents always have a good choice.

We have even been able to get him delivered to a local park in his wheelchair to celebrate his birthday. He has had several hospital visits/stays and staff have been very supportive including staying with him or visiting him if we could not get there due to being away.

My cousin has been a resident at St Stephen's for over six years. During my visits I can see that the staff are all very caring and go out of their way to provide a home from home environment in an understanding and sympathetic way. Prior to finding St Stephen's I viewed very many homes looking for that special place that would feel like home. I believe that I found it at St Stephen's, which is small enough to give that personal touch and provide a caring environment from experienced and friendly staff.

Medical care is always available, and the well-being of my sister is managed admirably.

Different activities for the residents to do every day, and when visiting my sister after her being there for just a short time, I could see she had settled and was really happy. Couldn’t have asked for more.

My son has been a resident for a year. When I first visited the home, I was very impressed by the ‘homely’ feel of the house and how happy the other residents were. After that visit, my family and I were unanimous that St Stephen’s would be the best home for my son. My son has settled very well and is very receptive to the nursing staff attending to his many needs, which are comforting for the family. I am very impressed by the communication by the manager and staff, where nothing is too much trouble as he needs 1:1 care. I would not hesitate in recommending St Stephen’s for outstanding care in a friendly and homely environment.

Although it has been many weeks since we have been able to visit my sister - due to Coronavirus - we always get a good response when phoning St Stephen's and we feel confident she is being well looked after.

My brother, who is a wheelchair user, is looked after very well in this care home. No negative comments about the home. Very well-staffed, good food, accommodation excellent. Would recommend as a complete home for all needs.

My brother has been a resident of St Stephen's for several years. His needs have changed a great deal since he first arrived. He has always been looked after well and treated kindly and thoughtfully.

We visit St Stephen's about four times a year and always find the staff hospitable and welcoming and all the facilities we use (bathroom) kept to a high standard. My sister-in-law is always ready to come out with us and is always happy - a sure sign that all is well. It is, however, very difficult to give precise opinions on the subject matters below because we don't, for example, visit her bedroom, see the food she eats, etc.

I have always been impressed by the care and consideration shown by the staff at St Stephen's both to my sister and the other residents whenever I have visited. The happy and contented; atmosphere speaks volumes, and I would not hesitate to recommend it.

My late brother was in care at St Stephen's for 4 years and although his first year he found difficult, after that until his death on April 19th 2017, he was very happy. The home was filled with love and happiness and it showed. The carers did more than their jobs worth with everything they did. Not only did the residents get a hug, so did we as relatives on arrival, it was and still is lovely, as I still go down to see some of the residents and they are all so very happy and loved. It's a 70 mile round trip for me but I still want to do it, because it's worth it.

I have never been in a more friendly and welcoming home. Since visiting the first time as a friend of a brother of one of the inhabitants. I have, unofficially, become 'Grandma' of another inhabitant. Whatever time of day or day of the week we visit, conditions are always the same - friendly, welcoming and everyone in a happy contented state!