St Stephen's

13 Godwyne Road, Dover CT16 1SW

St Stephen's recognise that many people with a learning disability are able and want to lead active fulfilling lives. Staff pride themselves on an ability to provide the right support so one's full potential can be reached within a family-orientated caring environment with nursing care available 24 hours a day, 7 days a week, 365 days a year. Professionals value their residents and recognise that they are individuals and deserve person-centred care tailored to their needs at all times. Care workers aim to suppor them to benefit from choices within a community setting. Encouragement is given in all respects of daily living. There are opportunities to take part in singing with entertainers who visit St Stephens, cooking experiences, trips to local areas, including the magnificent Dover Castle which overlooks the home. Some of the large rooms have a bird's eyes view of the Castle in all its glory.

Group: Charing Healthcare Ltd

Person in charge: Julie Mason (Home Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 17 Service Users

Registered Care Categories*: Learning Disability • Old Age • Physical Disability

Admission Information: Ages 18+.

Single Rooms: 17

Rooms with ensuite WC: 8

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Visiting:

St. Stephens welcomes visitors at anytime, however, the home do ask, if visiting after 8pm, that visitors call first.

Parking:

Street Parking is available.

Latest Care Quality Commission* Report on St Stephen's: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for St Stephen's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for St Stephen's in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.75 for St Stephen's is calculated as follows: ( (36 Excellents x 5) + (12 Goods x 4) ) ÷ 48 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.838 Points relating to the number of positive Reviews for St Stephen's is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.4 Target = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 St Stephen's has a Review Score of 8.6 (8.588) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Stephen's?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Stephen's

  • Sister of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Sister-in-law of Resident/Service User
    1

The home is beautifully kept! Very clean. The food is very good. Residents all seem happy, with the staff and each other. Staff seem to enjoy working in the home.

How likely would you be to recommend St Stephen's? Likely

Overall Standard

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Average Rating:   4 out of 5

My sister has been a resident at St Stephen's for over 5 years, and during that time she has been extremely well cared for. Sadly over the last few months, her mobility has deteriorated. She now needs to be hoisted, as she gets very worried about standing. The staff are wonderful with her, very patient, considerate, and respect her dignity. It is a great relief to know that her needs are being met so well. St Stephens had a new manager last year which is always a worry. The new manager is wonderful with the residents and staff and carrying on in the same vein as the previous one who was really lovely. The meals and entertainment provided are first rate and I would have no hesitation in recommending St Stephen's Nursing Home.

How likely would you be to recommend St Stephen's? Extremely Likely

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Average Rating:   5 out of 5

My brother had been a resident at St. Stephen's care home for the last four years and having been in care the the last 25 years, St Stephen's was by far the best, and the happiest I had known him to be. It isn't a care home it is "home" to many handicapped people, who are all loved in a very special way and we also loved as family members. We were always greeted with hugs and a nice cup of tea, it's the warmest loving home I have ever been in.
Sadly my dear brother passed away in April this year 2016 and I cannot convey how kind and caring the manageress and all the staff were to him during his stay in hospital, visiting every day as I was myself. They were also wonderful to me and I still visit regularly even though it's a 70-mile round trip because it is still "home" to so many and I'm still made so very welcome.

How likely would you be to recommend St Stephen's? Extremely Likely

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Average Rating:   5 out of 5

My dear sister was sent to St Stephen's by KCC Adult Social Services after the care home she was in was closed down some years ago. She was brain damaged at birth and has had to have constant care and attention all her life. My wife and I can't praise the staff and management highly enough for their love, compassion and care that they show to all their residents. It is a joy whenever we visit her to see how happy she is and to witness such a welcoming environment. There is always something going on to educate/entertain the residents and the manager and all her staff really do go the extra mile to make the lives of those they care for as meaningful, secure and happy as circumstances allow. We would not hesitate to recommend St Stephen's to anyone who has a family member, friend or relative who needs special care.

How likely would you be to recommend St Stephen's? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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