Oak Lodge Nursing Home

2 Silverdale Road, Burgess Hill RH15 0EF

Owner: Dr Dhananjay Dalmond

Person in charge: Dr D Dalmond (Owner/Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age • Physical Disability

Languages Spoken by Staff (other than English): French

Single Rooms: 17

Shared Rooms: 4

Rooms with ensuite WC: 1

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Oak Lodge Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Oak Lodge Nursing Home has a Review Score of 9.5 (9.500)

The Review Score of 9.5 (maximum of 10) for Oak Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Oak Lodge Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Oak Lodge Nursing Home is calculated as follows: ( (53 Excellents x 5) + (35 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 94 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Oak Lodge Nursing Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oak Lodge Nursing Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oak Lodge Nursing Home

  • Daughter of Resident/Service User
    6
  • Mother of Resident/Service User
    1
  • Son of Resident/Service User
    1

Our Mum was bedridden during her stay and I and my family could always rely on her being very clean and her room clean.

As she was bed ridden there were clear instructions on a chart on the wall of when she needed to be turned.

The staff were always helpful and welcoming. Staff always happy to help with talking about any worries or fears we may have had about our Mum either face to face or via phone.

How likely would you be to recommend Oak Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been at Oak Lodge Nursing Home for over 2 years. Her continued longevity can be attributed to the excellent care she receives from the two managers and the staff, who are all wonderful, always cheerful, courteous, respectful and professional at all times. Whenever my family and I have visited we, too, are treated with the same respect and good humour. Sometimes, we have visited at unsocial hours or during meal times but we are always accommodated and nothing is ever too much trouble. An enormous effort is put into every aspect of life at Oak Lodge, notably special events and religious festivals throughout the year and the Christmas feast laid on for the residents and their families is impressive!

How likely would you be to recommend Oak Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I found this the ideal place for my mum mainly because the care was excellent, staff are friendly and very understanding, good quality food provided and the management team were good listeners and very helpful. Mum's shared room was adequate in size and bedding and surroundings kept clean. The garden area was of a good size and well kept with enough seating for family and friends when visiting.

How likely would you be to recommend Oak Lodge Nursing Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Staff very friendly and helpful, any problems are solved quickly (not that there are hardly any). Mums needs are always catered for. Meals are very good always fresh. Manager/deputy manager always gives regular updates. I did have my concerns I didn't like the thought of mum having to reside there, but over time I could see that we made the right choice for her needs.

How likely would you be to recommend Oak Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The staff, management, carers and auxiliary are all very efficient professional patient and kind to my mother family and friends. The care and compassion she receives is second to none and she has made great progress since moving to the home sixteen months ago. We would recommend the home to anyone and have done so without question.

How likely would you be to recommend Oak Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oak Lodge is a small, friendly and homely nursing home. My mother, who was in her 90s, had previously lived independently. She stayed for eighteen months because she became helpless and needed nursing care after a fall. Oak Lodge understood her individual needs and worked out a care plan to integrate her. She had a spacious and well-furnished bedroom and the kind of food that she liked. Personal care was kind and respectful. We were notified immediately if there was any health issue. Visitors were welcomed and made to feel at home. The understanding staff cared for my mother right up to her peaceful death and a representative attended her funeral, which was much appreciated.

How likely would you be to recommend Oak Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has lived at Oak Lodge for over 10 years and we have been delighted with the loving care she receives. I am a GP from another area of the country and wish we had such a nursing home in my practice area. The day-to-day care is excellent and when she had her myocardial infarction five years ago, they dealt with the emergency admirably.
There will always be a niggle or two. There is no mirror in her room (but she is bed-bound) and the visitors' toilet is often used by residents and is therefore not always clean. It also has no mirror.
My mother is allowed to live her life very much as an individual, doing "it her way" and there are very few nursing homes that would be as accommodating.
Thank you.

How likely would you be to recommend Oak Lodge Nursing Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found the care that my mother receives to be "genuinely" compassionate, thorough, professional and friendly. The management are absolutely "spot on" and every member of staff that I have met has far exceeded any expectations that I had. The way that we as relatives have been treated at "every" visit has been warm, friendly and welcoming. Any concerns however small are always taken seriously and never ignored. Without a doubt, the best nursing home that I or my wife know of and my wife had been in the same type of work locally for over ten years. Well done to everyone at the home.

How likely would you be to recommend Oak Lodge Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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