Castle House Care Home

Castle House Care Home is very much a home from home, with a very welcoming atmosphere. All the staff very kind, caring and helpful. The activities and events for the residents are excellent and everyone is encouraged to join in, including the families of the residents, this all adds to the Castle's homeliness.

My mum has been a resident of the care home since June 2025. She is really happy in there and loves the staff. They are brilliant with her and she is doing different things everyday. They have people visit like singers and have animals brought in to see them which my mum loves. The activities coordinator is excelent as are the staff.

I would not be disappointed if she returned for another visit.

Before writing this review I chatted to my dad - who is a resident - about the various categories and his responses where all positive. In particular he mentioned that the management has always been extremely helpful and supportive, that the staff are friendly and helpful, and that the food is very good! In general he is very happy with the care home, and if he is happy then I am too.

I have always found that the staff at the home always go above and beyond to carry out their responsibilities from the kitchen to carers and office management nothing is to much trouble we have known each and everyone of them throughout my mother in laws stay also now with my stepfather being not the easiest person to satisfy my heart and gratitude goes out to them.

You know its a good place when Mum calls it "home"

The staff and manager are exceptional and genuinely have my dad's best interests at heart and are regularly in touch with us as his family. When we pop in (anytime) we are treated as part of the family and always have a cup of tea and a biscuit or two. I am and will forever be grateful for the care and patience shown to my dad who is in the best shape he has been for a long time. Can't recommend highly enough!

They were happy to spend time with me answering questions and elevating concerns I had about Mum's move. All mum's medical needs are sorted daily by the team. The meals provided are great and always served with care and attention. The atmosphere is always upbeat and I am welcome to visit at any time of day. Mum has begun to join in some of the many activities that go on in the lounge room and is enjoying her days again.

We are always made to feel most welcome when we visit - every time I am there some sort of event or activity is going on and everyone gets involved, including visitors when we are there! Recently when my parents celebrated their 60th wedding anniversary the whole team came in to help them celebrate with a cake, balloons, a singer to entertain us all and of course a wonderful afternoon tea.

The first thing I noticed when I visited my friend was the warm and loving atmosphere and the way the staff communicated and interacted with the residents. The kindness of the staff was outstanding and they made both the residents and their families feel safe, comfortable and at home. My friend was happy and relaxed and very content with the life she has there. A very exceptional care home.

My wife, having led a very active and full life, now relies on a care home to look after her. There are many care homes available in Devon, all of them offering very good services, but Castle House is by far and away the best one you will find! They cater for all sorts of disabilities and ailments and the management and staff look after their residents as if they were part of their own family and treat them all with loving care. The chef and her staff really look after the residents and the meals are excellent and always include known favourites, with birthdays and special occasions recognised with some form of entertainment and (of course) a home-made cake! The layout of Castle House itself is perfect. With a separate dining room and lounge overlooking a lovely, well-kept garden. The bedrooms have been well designed and contain specialist equipment (if required) for a particular resident. Thank you Castle House for looking after my wife with such loving care. You are fantastic.

What a lovely caring, clean care home. I have visited a number of times over the last year. Friendly staff, nothing it to much trouble. All the residents I have seen and spoken to look happy, clean and well cared for. I love hearing about the activities they have for the residents. Thanks to all the staff.

Everything my Mum requires. They always go out of their way whether it's for care etc. All the staff are excellent, also cleaners and handymen.

Most of all kindness is above all things, great care and passion. Makes us all happy with old age.

Thank you so much to everyone at Castle House Care Home for making us all feel so welcome.

The whole team at Castle House Care Home are absolutely fabulous, and takes care of our mum so well. I know that all residents are looked after with care, love and dignity irrespective of their needs. The team always do so much for all the residents and there is always some sort of event or activity going on and everyone gets involved, including us when we are there, singing, bingo, quizzes and crafts! Our whole family are massively reassured that our dear mummie is being cared for in such a lovely place and we are always made to feel welcome whenever we visit, they even put on a special meal for us over Christmas so we could spend time together as a family, and nothing is too much trouble.

The manager and all her staff have always been so kind and caring and have gone out of their way to help when it was needed. We are so thankful that Mum was so well looked after in her final years.

The family have much to thank those at Castle House for and wish all the very best for the future.

Highly recommended.

The first time that my grandad visited Castle House was just after my Nan died. At this sad time, my grandad's mental health was very low. However, the staff and other residents all pulled together to give comfort to my grandad at this sad time.