Castle House Care Home

Castle Street, Torrington EX38 8EZ
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9.6 25 Reviews
  • Castle House Care Home, Torrington
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • RESPITE Self-Funded Residential Care: £1200 – £1300

These prices are only a guideline, please contact Castle House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shelbie Wadge (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 1

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (6)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Open visiting. Meal times by arrangement.

Parking

  • Car Park on site

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Castle House Care Home Reviews (25)

9.6

Castle House Care Home has a Review Score of 9.6 (9.574) out of 10, based on 8 reviews in the last 2 years.
Over all time Castle House Care Home has 25 reviews.

Overall Experience
  • 21
  • 4
  • 0
  • 0
  • 0
Date Published
  • 25
  • 4
  • 4
  • 8
  • 17
Reviewer Connection to Castle House Care Home
  • 11
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Dulcie P (Resident) assisted by family/friend published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm happy to be here and confident that the staff have my best interests at heart.
Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home

Dear Dulice, Thank you for taking the time posting such a positive review. We are pleased to hear that you feel that staff have the best interest at heart, they do genuinely care about all our residents. Please do let us know if there is anything we can do better.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jien P (Daughter-in-law of Resident) published on 30 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is kept clean and happy.
The staff do care that they do a good job.
Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home

Dear Jien, Thank you so much for taking the time posting such a positive review about Castle House. It is very much appreciated. Please do let us know if there is anything we can do better.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul E (Son of Resident) published on 26 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found all the staff to be very friendly. They really seem to care for my 93-year-old dad. His double incontinence does not seem to worry them. Thank you.
Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home

Dear Paul, thank you so much for taking the time submitting such a positive review. It is very much appreciated by the whole team. Please do let us know if there is anything we can do better.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan C (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I really like the interaction of the different age groups when little ones come for "messy play" etc. This really seems to brighten the spirits of the residents. Also, the home pets are a welcome distraction and very popular.
Reply from Hannah Rollins, Deputy Manager at Castle House Care Home

Thank you for your kind feedback. We are very proud to have been one of the first care homes in our local area to introduce Intergenerational Care and also embrace how animals can assist with the health and wellbeing of both residents and staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Samantha B (Granddaughter of Resident) published on 3 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care home, welcoming and caring staff who make the residents feel like family. The home and rooms were always very clean and tidy. I would not hesitate to recommend Castle House to anyone.
Reply from Hannah Rollins, Deputy Manager at Castle House Care Home

Thankyou for your kind feedback. We will pass this on to all the staff at Castle House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Castle House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.774 for Castle House Care Home is calculated as follows: ( (76 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 93 Ratings = 4.774
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Castle House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

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