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Care Provided by Castle House Care Home
Primary Care Categories
- Older Person Care
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 33 Service Users
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Castle House Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cherry Garden Properties Ltd
- Private Owned
Person in charge
- Shelbie Wadge(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 18+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (6)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Open visiting. Meal times by arrangement.
Parking
- Car Park on site
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Castle House Care Home Reviews (27)
9.2
Castle House Care Home has a Review Score of 9.2 (9.177) out of 10, based on 6 reviews in the last 2 years.
Over all time Castle House Care Home has 27 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Castle House Care Home
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Review from Marcia R (Daughter of Resident) published on 14 August 2019 Submitted via Website•
Overall Experience
My Mum is 94 and although still living independently in her own home, she attends the Castle Care Home new "drop-in activities day". She has experienced many different things such as art, a mother’s group who bring in their young children for interaction, a singing day and a saxophonist. As a non-resident, she has always been greeted with a warm welcome from both residents and staff and I have been welcome to stay with my mother to make sure she is happy. Lunch, teas and cake are provided. She always comes home smiling and happy and has enjoyed her day.
Currently, in her life she sometimes gets forgetful and a bit confused, the training and dementia knowledge at Castle Care Home is excellent and I feel comforted to leave my mother in their care knowing their clients are their top priority.
Currently, in her life she sometimes gets forgetful and a bit confused, the training and dementia knowledge at Castle Care Home is excellent and I feel comforted to leave my mother in their care knowing their clients are their top priority.
I would, without hesitation, recommend Castle Care Home in Torrington to anyone who is thinking of care for their elderly relatives.
↩Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home
Thank you so much for submitting such a positive review of Castle House, it is very much appreciated. We are very pleased that Mum is enjoying her visits to Castle House. Please do let us know if there is anything we can do better.
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Review from Jien P (Daughter-in-law of Resident) published on 30 July 2019 Submitted via Postal Card•
Overall Experience
My mother-in-law is kept clean and happy.
The staff do care that they do a good job.
↩Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home
Dear Jien, Thank you so much for taking the time posting such a positive review about Castle House. It is very much appreciated. Please do let us know if there is anything we can do better.
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Review from Dulcie P (Resident / Service User) published on 30 July 2019 Submitted via Postal Card•
Overall Experience
I'm happy to be here and confident that the staff have my best interests at heart.
↩Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home
Dear Dulice, Thank you for taking the time posting such a positive review. We are pleased to hear that you feel that staff have the best interest at heart, they do genuinely care about all our residents. Please do let us know if there is anything we can do better.
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Review from Kevin P (Son of Resident) published on 30 July 2019 Submitted via Postal Card•
Overall Experience
Mum is happy, especially as she said that she would never go in a home.
She is always ready to praise the staff and often mentions that she is well looked after.
She is always ready to praise the staff and often mentions that she is well looked after.
I'm happy that mum is cared for and that she is content.
↩Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home
Dear Kevin, Thank you for your very kind words. It is so pleasing to hear that mum has settled in well. Please do let us know if there is anything we can do better.
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Review from Paul E (Son of Resident) published on 26 July 2019 Submitted via Postal Card•
Overall Experience
I have found all the staff to be very friendly. They really seem to care for my 93-year-old dad. His double incontinence does not seem to worry them. Thank you.
↩Reply from Dennis Tahalele, Area & Compliance Manager at Castle House Care Home
Dear Paul, thank you so much for taking the time submitting such a positive review. It is very much appreciated by the whole team. Please do let us know if there is anything we can do better.
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Review from Susan C (Daughter of Resident) published on 10 June 2019 Submitted via Postal Card•
Overall Experience
I really like the interaction of the different age groups when little ones come for "messy play" etc. This really seems to brighten the spirits of the residents. Also, the home pets are a welcome distraction and very popular.
↩Reply from Hannah Rollins, Deputy Manager at Castle House Care Home
Thank you for your kind feedback. We are very proud to have been one of the first care homes in our local area to introduce Intergenerational Care and also embrace how animals can assist with the health and wellbeing of both residents and staff.
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Review from Samantha B (Granddaughter of Resident) published on 3 June 2019 Submitted via Website•
Overall Experience
Fantastic care home, welcoming and caring staff who make the residents feel like family. The home and rooms were always very clean and tidy. I would not hesitate to recommend Castle House to anyone.
↩Reply from Hannah Rollins, Deputy Manager at Castle House Care Home
Thankyou for your kind feedback. We will pass this on to all the staff at Castle House.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 February 2020Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
There are no news items for Castle House Care Home.
Upcoming Events
There are no upcoming events for Castle House Care Home.
Awards / Recognitions (2)
- 24 Apr 2019Recipient: Castle House Care Home
- 24 Apr 2019Recipient: Castle House Care Home
Accreditations
There are no accreditations posted yet for Castle House Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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