Ashgrove Care Home

9 Dudley Wood Road, Netherton, Dudley DY2 0DA
Review Us
8.2 69 Reviews
  • Ashgrove Care Home, Dudley
Show Ashgrove Care Home on the Map

Care Provided by Ashgrove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £800 – £1300
  • Self-Funded Nursing Care: £800 – £1300

These prices are only a guideline, please contact Ashgrove Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Ashgrove Care Home Ltd

Person in Charge

  • Beverley Murrain (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (57)
Are you the Owner/Manager of Ashgrove Care Home? View your Advertising Options

Ashgrove Care Home Reviews (69)

8.2

Ashgrove Care Home has a Review Score of 8.2 (8.209) out of 10, based on 2 reviews in the last 2 years.
Over all time Ashgrove Care Home has 69 reviews.

Overall Experience
  • 50
  • 17
  • 2
  • 0
  • 0
Date Published
  • 69
  • 1
  • 2
  • 2
  • 67
Reviewer Connection to Ashgrove Care Home
  • 34
  • 15
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 69, showing 21-40
Review from S S (Friend of Resident) published on 31 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident now for a few months. She lacked confidence and had lost a lot of weight, she also did not hold a conversation with you. But now she is chatty, holding a conversation with us, putting on weight. The staff are amazing with her and all the other residents, we are pleased
she is being looked after so well. Everyone of the staff are kind and always there to help, with a smile. Cannot fault anything.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kerry K (Daughter of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashgrove Care home staff have been amazing with my Mom since she has been there. Having dementia, moving was quite daunting for her, but we needn't have worried. They have all made Mom and my sister and I feel like part of the family. All our worries have gone away. We can't thank them enough for their
kindness and compassion. They are all fantastic. We can't praise them enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L M (Daughter of Resident) published on 18 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can recommend Ashgrove Care Home to anyone who wishes their loved one to be looked after to the highest standard. The staff are very caring and thoughtful to residents and their families.
Nothing is too much trouble for them. There are activities for residents to keep their minds active and physically
occupied. I would recommend to anyone (well done Ashgrove).
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon I (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely lovely home. The staff go above and beyond with their caregiving and treat all residents like family. The food is very good and the home is always very clean and tidy.
I wouldn't wish for my mom to be anywhere else but here in Ashgrove.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret L (Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care at Ashgrove. Food very good, nice bedroom. Staff are all excellent. Nothing is too much trouble. Always helpful and kind. Very lovely carer.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert P (Son of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are happy with the care our mother is getting at Ashgrove, staff are good during the day, we feel there needs to be more activities to stimulate the residents.
Reply from Clare Sheehan, TBC at Ashgrove Care Home
Thank you for your comments. We are currently looking at our wellbeing activities to ensure that we have meaningful activities for our Residents. If there is anything that you could suggest that would…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C C (Son of Resident) published on 5 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was here to receive end of life care. The staff are very helpful and approachable. She had respite here in the past and the family were very happy. Can't praise it enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynne B (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very respectful and genuinely caring. Nothing is too much trouble. Overall I am very happy with the care that my father has received.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I S (Power of Attorney of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found all staff polite and friendly.
They are compassionate and capable.
We as a family feel happy to leave our family member in their care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon I (Daughter of Resident) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom is currently a resident in Ashgrove Coppice and has been for nearly two years. I am happy to say the care she receives is second to none. The staff go above and beyond their job roles to make sure residents are happy. They welcome us as family as they do their residents. They work none stop and
you can see how much love they put into it. Nothing is too much trouble for them. So glad my mom is in such a loving caring environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard H (Son of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely impressed by the attitude of all the members of staff I met. They were cheerful and genuine in their greetings. All were respectful and professional in whatever their duties were. The whole approach was a credit to each member of staff and the management that must be in place to ensure
this is maintained. I cannot speak more highly about the level of care shown.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marilyn M (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my mum was only at Ashgrove Care Home for 16 days but she could not have been looked after in a more caring and compassionate way. What stood out to me was how genuinely kind all the staff we met were, management, nurses, carers, cleaners, chefs. They were all so concerned and tried so hard for
her. She was treated with great kindness and dignity in her time of great need.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gail D (Daughter of Resident) published on 25 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was accepted into your care a week ago. The family was extremely apprehensive as my father's previous experience of care homes resulted in extended stays in hospital. Ashgrove Care Home has been a different experience from the first day. My father is more eloquent when speaking, relaxed in
appearance and does not appear concerned when other residents are having an 'off day'.


A special mention must go to the entertainment staff as for the first time in my life I witnessed my father baking!!


My father has now been with you for a week, and on behalf of the family I would like to express my heartfelt thanks to such dedicated, caring staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol C (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most impressed with the very caring staff who always had time for us no matter how busy that they were. They were always pleasant and helpful. The room was of a high standard, clean and well equipped. Everyone treated the residents with care and respect. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Daughter of Resident) published on 8 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad gets at this care home is at a very good standard. All the staff are lovely and it is clear they all care so much and my dad is very happy there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marie F (Daughter of Resident) published on 3 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kind and caring staff. They are extremely considerate and kind to my dad. They always have time for him. I can not fault them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue R (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashgrove is a pleasant and efficient nursing home. It is clean and has a varied menu at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lyn E (Daughter of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where do I start, cannot thank the staff enough at Ashgrove for everything they do for my mom. My mom has come on so much since June and I put it down to the superb care she received.
Many staff members, including the activities person, the lovely cook, the laundry and office staff, have made such
a difficult time so much easier. I know my mom is having the best care possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony B (Son of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an outstanding home. In my experience, there's nothing too much for the carers to do for my Mom.
Great lengths have been gone to, to make sure she is happy and comfortable.
I can't speak highly enough about how well cared for my mother is.
The management and staff should be highly rewarded
and proud of themselves.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Francesca L (Granddaughter of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You've worked wonders with my nan. She is now back to her normal self and it's all because of the wonderful staff. They are always so polite, professional, caring and compassionate and the fantastic relationship all of the staff have built with my nan leaves me beyond grateful. Thank you to everyone
at Ashgrove, you've given my nan her life back and given us our best friend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.2 (8.209)

Overview of Review Score

The Review Score of 8.2 (8.209) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Ashgrove Care Home is calculated as follows: ( (20 Excellents x 5) + (2 Goods x 4) ) ÷ 22 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.3 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 2 Positive Reviews ÷ 11.4 = 0.175
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashgrove Care Home to verify any information. View our terms and conditions. Ashgrove Care Home has an Basic Service - more info.