Ashgrove Care Home

9 Dudley Wood Road, Netherton, Dudley DY2 0DA
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8.2 69 Reviews
  • Ashgrove Care Home, Dudley
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Care Provided by Ashgrove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £800 – £1300
  • Self-Funded Nursing Care: £800 – £1300

These prices are only a guideline, please contact Ashgrove Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Ashgrove Care Home Ltd

Person in Charge

  • Beverley Murrain (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (57)
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Ashgrove Care Home Reviews (69)

8.2

Ashgrove Care Home has a Review Score of 8.2 (8.209) out of 10, based on 2 reviews in the last 2 years.
Over all time Ashgrove Care Home has 69 reviews.

Overall Experience
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Reviewer Connection to Ashgrove Care Home
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Total of 69, showing 41-60
Review from E B (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not ask for better care for my mom. Staff are excellent, nothing is too much trouble for them. Communication between staff and we as a family is excellent.
Thank you so much, Ashgrove.
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Review from John B (Son of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Standards are excellent. Home is run very well. Atmosphere of staff is good.
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Review from Michael B (Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found it very relaxing, the staff very caring. It was nice being there enormously. The house was warm and it has got a nice garden. It was very well run - well done Ashgrove.
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Review from G H (Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whole experience very very good.
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Review from Debra T (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my Dad received in Ashgrove was second to none. The staff were very friendly, compassionate and extremely kind to us all as a family. We were always very welcome to visit at any time. The facilities were excellent, very clean and always welcoming. The choice of food and quality was excellent
too. Dad was always very comfortable, safe and relaxed during his time at Ashgrove. We are very grateful.
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Review from Julie B (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was in Ashgrove for only a short time before his passing. The staff were extremely helpful and caring, not only to my Dad but to us as a family. The staff were very accommodating and sensitive to my Dad's needs. He was always clean and well cared for.
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Review from J P (Daughter of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ashgrove treated my Dad with the utmost respect and dignity. He was only there for 10 days but settled very quickly which put our minds at rest in the knowledge he was being well cared for. All the staff were excellent and not only cared for my Dad but ensured the whole family were looked after too.
On the day he passed away the care was second to none and we, as a family, were treated with compassion and didn't feel rushed at all. A great service at the most difficult of times.
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Review from Henry B (Son of Resident) published on 31 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother is residing at Ashgrove Care Home, Cradley Heath. Our first visit to the home we were surprised at the cleanliness and care given to the elderly. Its been 2 months now and the staff are patient and friendly and would recommend this company to anyone.
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Review from Jean G (Daughter of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not have wished for better care. My mother was treated with the utmost care and consideration for her welfare and dignity. Unfortunately, my mother died. She was given the very best end of life care, and we were treated lovingly just like a family. Her end was dignified, and she passed knowing
that we were there for her. I feel really lucky to have had mom in the care of Ashgrove. Thank you so much.
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Review from H M (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother was very well cared for in a very clean welcoming care home.
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Review from B M (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident since October 2017. The care she has received has been second to none. In my experience, all the carers who work here are extremely committed to their job and residents needs all come first. On a personal level due to their care and attention, they have literally saved my
mum's life. When she came into the home she was eating nothing, she now eats fair meals a day and snacks all due to staff.
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Review from D P (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom only stayed at Ashgrove Care Home for a few short months. However, as a family, we preferred it to her previous location. It was clean, always smelling fresh and her room was clean and tidy and most importantly mom looked presentable and well kept so we knew she was being supported in an appropriate
manner.


We would recommend without hesitation.


Thank you from the bottom of our hearts.

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Review from Jean T (Daughter of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad could be very awkward indeed. He was sent to Ashgrove for palliative treatment. The staff were always very patient with him encouraging him to get up and go into the lounge and dining room for meals. This was good as he would have lain in bed many days. I never saw anyone lose their patience
with him when I was sometimes at the end of my tether. When he was at his end we could not fault the care and attention he received. The carers were so kind, always popping in and making us welcome at any time of day and night.


The home was clean and being decorated all through. Activities were arranged and there always seemed to be a drinks trolley along with snacks being pushed around.


Dad was happy with the food and commented on the cooked breakfasts he very often had, although I cannot comment on the food myself.


I have no complaints.

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Review from Chris L (Daughter of Resident) published on 1 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
5* Care Service. The Nursing Staff and Carers cannot do enough my Mom. The improvement in her condition in less than 48 hours is unbelievable.
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Review from Sue H (Daughter of Resident) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Was concerned that my father was not getting dressed and washed until 11.00am to 11.30am as all he was getting for breakfast was porridge whereas if dressed earlier he got a full proper breakfast. In fairness when the boss was informed she was on to it straight away. No other problems. Staff treat him
really well.
Reply from Clare Sheehan, Care Advisor at Ashgrove Care Home
Thank you for your response. Your feedback is always appreciated and enables us to make improvements to the overall experience for our residents.
We currently have two Wellbeing Coordinators in post…read more
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Review from Lorraine C (Daughter of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the service they have given my mom. they are very friendly always there if we need help and advice.
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Review from William W (Husband of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service my wife is getting. Extremely pleased with staff and management.
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Review from Anthony L (Son of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well cared for. Friendly staff. Good facilities and clean rooms.
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Review from Peter W (Friend of Resident) published on 16 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers are really friendly and very dedicated.
Nothing is too much trouble for them.
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Review from L C (Wife of Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care that the home is giving to my husband.
And would highly recommend it to anyone.
The carers and staff are very helpful and friendly.
The meals are excellent and it is very clean and tidy.
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Current Review Score: 8.2 (8.209)

Overview of Review Score

The Review Score of 8.2 (8.209) out of 10 for Ashgrove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.909 for Ashgrove Care Home is calculated as follows: ( (20 Excellents x 5) + (2 Goods x 4) ) ÷ 22 Ratings = 4.909
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.3 Points relating to the number of positive Reviews for Ashgrove Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 2 Positive Reviews ÷ 11.4 = 0.175
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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