Park Lane Care Home

Park Lane, Knypersley, Stoke-on-Trent ST8 7BG
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9.0 62 Reviews
  • Park Lane Care Home, Stoke-on-Trent
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Care Provided by Park Lane Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £900
  • Self-Funded Residential Dementia Care: from £900
  • Self-Funded Nursing Care: from £900
  • Self-Funded Nursing Dementia Care: from £900
  • RESPITE Self-Funded Residential Care: from £900
  • RESPITE Self-Funded Residential Dementia Care: from £900
  • RESPITE Self-Funded Nursing Care: from £900
  • RESPITE Self-Funded Nursing Dementia Care: from £900
The price(s) shown are provided by the care home. Contact Park Lane Care Home for full pricing details and T&Cs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Park Lane Private Ltd
  • Privately Owned

Person in Charge

  • Michelle Steppe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (48)
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Park Lane Care Home Reviews (62)

9.0

Park Lane Care Home has a Review Score of 9.0 (8.954) out of 10, based on 5 reviews in the last 2 years.
Over all time Park Lane Care Home has 62 reviews.

Overall Experience
  • 52
  • 9
  • 1
  • 0
  • 0
Date Published
  • 62
  • 4
  • 4
  • 5
  • 57
Reviewer Connection to Park Lane Care Home
  • 29
  • 10
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 62, showing 61-62
Review from Peter S (Son of Resident) published on 11 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad commenced respite care at Park Lane following horrendous treatment at a prior home.
He is a 90-year-old widower and was therefore extremely anxious about the move. However, the degree of care/attention, dignity, and respect he has consistently received from the staff since residing at Park Lane
has been excellent and so his fears quickly subsided. Absolutely nothing is too much trouble. Park Lane has a warm, friendly, cosy, home-like environment which Dad is so grateful for. Home cooked food is an absolute winner with him. Staff engage with him on regular and spontaneous visits. The staff seem well led, trained and directed and they readily communicate in a pleasant, mature, interested and 'can do' manner. The staff are easily identifiable by wearing smart uniforms with easily readable name badges. Suffice it to say, Dads respite period has just come to an end and he wants to stay at Park Lane.
The building could do with a little maintenance to enhance its physical appearance.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Annette D (Niece of Resident) published on 1 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
All Staff are very pleasant, caring towards residents, very helpful to the family and friends visiting, Food excellent! Covering all special diets for residents Rooms exceptionally clean with window views, overlooking the gardens where residents can sit out with families, friends, staff in nice weather
where they have barbeque's etc.. Manager and nurses are lovely, very nice, friendly, good communication between staff, residents and families. Lovely lounge areas and dining areas, home have different activities for resident's and also have entertainment for resident's and their families. I would certainly recommend the home to people. Overall extremely welcoming!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.0 (8.954)

Overview of Review Score

The Review Score of 9.0 (8.954) out of 10 for Park Lane Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Park Lane Care Home is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.021 Points relating to the number of positive Reviews for Park Lane Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 5 Positive Reviews ÷ 9.6 = 0.521
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park Lane Care Home to verify any information. View our terms and conditions. Park Lane Care Home has an Basic Service - more info.