Langdale Heights Care Home

352 Burton Road, Derby DE23 6AF
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9.8 63 Reviews
  • Langdale Heights Care Home, Derby
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Care Provided by Langdale Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 31 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

The fees include 24-hour care and accommodation. The following services are not included in the fees: hairdressing, chiropody, and incontinence products above NHS allocation. We require a top-up fee for all Local Authority placements. We provide free-of-charge well-being therapies like relaxing massages, hands-and-foot spas, and mini facials.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Elena Martin (Operations Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (6)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Exclude protected meal time.

Parking

  • On-site parking is available.

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Langdale Heights Care Home Reviews (63)

9.8

Langdale Heights Care Home has a Review Score of 9.8 (9.767) out of 10, based on 17 reviews in the last 2 years.
Over all time Langdale Heights Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Langdale Heights Care Home
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Total of 63, showing 41-60
Review from Michelle B (Friend of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff absolutely lovely nothing is too much trouble. The home is very clean. My friend is very complimentary about the staff she did say everyone is very kind. Would highly recommend it.
Reply from Andrew Smith, Trainee Executive Manager at Langdale Heights Care Home
Thank you so much for your lovely review. We are pleased that the staff and management exceeded your expectations, and that you found the hygiene of the home at a very good standard. I have fed this…read more
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Review from Lynne J (Niece of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff were very helpful. We were kept well informed. Nothing was too much trouble. When we rang up, they always tried to video call. On arriving to collect my aunty, we were met with polite, professional staff.
Reply from Andrew Smith, Trainee Executive Manager at Langdale Heights Care Home
We, at Langdale Care Homes, are glad that you were happy with the service you received while your aunty was in our care. We know the importance of keeping our residents in touch with their loved ones…read more
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Review from G S (Stepdaughter of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have already recommended Langdale Heights to a friend, however, I am unsure what care they are looking for. When I described the kindness and care given they were impressed. The thoughtfulness of dealing with the situations presented to the carers due to the nature of the resident's needs is lovely.
The activities and cleanliness is good. The changing situations are dealt with well and love is shown to the residents. I cannot rate some of the areas, such as the rooms, as I have been unable to view.
Reply from Amaan Sadiq, Junior Director at Langdale Heights Care Home
Thank you for your response. We appreciate your kind words towards the care provided at Langdale. At Langdale we strive to deliver the best care for our residents, making sure the wellbeing and…read more
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Review from Diane F (Daughter-in-law of Resident) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great care and support shown for the short period of time my father in law received end of life care recently.
Reply from Amaan Sadiq, Junior Director at Langdale Heights Care Home
Thank you for your kind words. At Langdale, we ensure that we provide exceptional levels of care for our residents. End of life care, we ensure that we provide easy and peaceful care towards the…read more
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Review from P L (Great-Niece of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are lovely, caring and helpful.
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Review from Gary N (Stepson of Resident) published on 1 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff.
Care is great. Father very happy with what is going on.
Clean and the safety of the home is second to none.
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Review from B O (Husband of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful staff.
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Review from Jean H (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff toward residents and visitors.
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Review from Graham T (Son of Resident) published on 5 May 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
The administrator and the dementia leader were very friendly. We had received no information on the room Mum sleeps in which is shared and therefore we could not go inside. There was very limited space for Mum to make her area feel like home; it is like a hospital ward. We were confined to the restaurant
which had food stains on the floor from lunch. Mum likes to get up and walk around regularly but there was less than one member of staff to two residents at the weekend. We were told there were lots of activities to stimulate Mum but the lounge was just full of people looking unhappy with some seats facing a TV. The garden is a concreted area with budgies in a cage and the front garden is inaccessible. Unsuitable for residents to walk outside the front of the home due to a narrow passageway for cars leading onto a main road.
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Review from Nadia P (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old mum, who suffers with Alzheimer's disease, was transferred to Langdale Heights Covid Unit in January 2021 after contracting Covid-19.
With the Covid and lockdown restrictions in place, I have been unable to visit and extremely worried about what effect this move would have on my mum's
wellbeing.
However, I have been most impressed with the way manager's and their team have helped to settle my mum into her new environment.
They have done everything possible in these current circumstances to reassure me and alleviate my anxieties. I have regular WhatsApp face to face calls with Mum and staff. I am regularly updated by the manager and he has helped to navigate my way through the whole placement procedure.
I have no hesitation in recommending Langdale Heights to other relatives who may find themselves in similar situations.
Reply from Elena Martin, Operations Director at Langdale Heights Care Home
Thank you for the honest and detailed review. It is an honour for us that you accepted Langdale Heights into your family.
Langdale Heights will always strive to support not only our service users…read more
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Review from K C (Sister of Resident) published on 7 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my sister once a week and have always found her clean and well looked after. The staff are very helpful and will answer any questions we have. We are offered a hot drink and always feel welcome. Langdale is not the most luxurious care home I have seen but the care is well above the others I've
seen. Thank you.
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Review from S H (Daughter of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care that they provide here.
My dad is looked after very well.
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Review from R L (Son of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home has a calm and homely environment. Staff are friendly, helpful and spend time to chat to my father.
Meals are freshly prepared on-site and are always well received.
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Review from S B (Son of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful and caring.
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Review from J F (Daughter of Resident) published on 11 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'd like to bring to light the care and the extra mile that staff have gone to with my dad. They provided empathy and TLC he needed. He has a passion for "chips" and at 2am when he was unsettled staff made him chips. It's that extra mile that made a difference. Staff have found a way through to my dad
to enhance his wellbeing. Staff are supportive and empathetic.
Reply from LARA BEARDSHAW, Activity & wellbeing manager at Langdale Heights Care Home
Thank you very much for your kind feedback. Your review will be passed on to all staff.
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Review from Mary B (Sister-in-law of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so pleased to see our relative receive the care and attention that he deserves in such a clean and friendly environment - thank you.
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Review from Paula D (Daughter of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Each and every member of staff is fully competent, caring and friendly.
I am very happy with how they cared for my mum and made her feel at home and catered to her every need. Value for money for the work the staff provide. Super clean.
Could do with more activities and update
facilities to make it easier for carers.
Hard to fault. Thank you all - I love the bits of you all.
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Review from Alison M (Daughter of Resident) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is always well cared for. I feel she is in a safe environment. Staff are always friendly and take pride in their work. When my Mum has been unwell I have always been informed and treatment she is receiving has been explained.
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Review from A B (Sister of Resident) published on 2 October 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the care home to be a very clean, happy, caring and helpful place.
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Review from Joyce T (Wife of Resident) published on 3 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home very friendly and caring. They look after hygiene and everything else to do with cleanliness. The food is very good. The bedrooms are clean and comfortable. The activities are good and they try to keep them mobile a little more. We went to the cinema the other day I went as a carer,
it was a wonderful experience, everyone thoroughly enjoyed themselves.
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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Langdale Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.767 for Langdale Heights Care Home is calculated as follows: ( (163 Excellents x 5) + (31 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 202 Ratings = 4.767
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Langdale Heights Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (30)

Meet the Team (0)

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