Langdale Heights Care Home

We are deeply touched by your warm review of the care and support provided at Langdale Heights. The scenarios you conveyed beautifully encapsulate our core mission to ensure that all our residents feel safe, loved, and well-cared for in our nurturing environment. It is pleasing to hear that our team's dedication, from our reassuring manager to the carer allocated for your mum, resonated with your initial expectations. We are committed to ensuring that each resident receives the best dignified living. We want each resident to feel that they do not just exist in a home - but in their own home with warm, clean, and comfortable living spaces; delicious meals catered to their specific needs and wants; and surrounded by professional and genuinely kind and loving people. It brings immense satisfaction to learn of your trust in us to ensure your mum's safety and well-being. Your kind words greatly support our dedication and inspire us to maintain and exceed this level of service.

Thank you so much for your lovely review. We are glad that we are able to provide your mum with the very best care and treat her with the dignity and respect she deserves. Our dedicated staff work tirelessly to ensure that all our residents are well taken care of, comfortable and in a safe environment. The fact that your mum settled in well and receives the best care and attention reflects our staff’s commitment to providing quality care, and we are proud of their good work. Thank you for your recommendation and kind words. This is very encouraging to us, and we will surely pass it on to our amazing staff. Thank you once again for your review.

Thank you very much for this particularly insightful review of our management and staff at Langdale Heights and some small details highlighting what makes them truly special and how they go the extra mile to provide person-centred care and support the family's needs and concerns. We apologize for any difficulty finding the building but are glad to hear that our security measures were adequate. We are pleased to know that our staff members were helpful and friendly during your visit, contributing to a positive atmosphere. We take pride in maintaining a clean and well-maintained environment for our residents. We're delighted that your cousin enjoyed her lunch, and it's lovely to hear that she is well cared for and in better health since you last saw her. We strive to provide excellent care and appreciate your positive feedback. Again, thank you for your kind words, and we're looking forward to your lovely visits.

Thank you so much for writing such a considerate review about Langdale Heights. We are beyond grateful for your kind words and are overjoyed to hear about your and your husband's positive experiences with our management and staff. Our dedicated team strives to create a welcoming, caring, and compassionate environment for our residents and their families. We believe every individual deserves to feel valued, respected, and loved, and we are so glad you have experienced this firsthand. Maintaining cleanliness is of utmost importance to us, and we are thrilled that the food at Langdale Heights is to your satisfaction. Our dedicated kitchen staff works hard to serve delicious, nutritious meals, drinks, and snacks, as we believe it is essential to meet our residents' needs and to provide an enjoyable dining experience. At Langdale Heights, your husband's well-being and needs will always be our top priority, and we are glad to have him here with us.

Thank you very much for this particularly insightful review on our management and staff at Langdale Heights and some of the small details that highlight what makes them truly special and how they go the extra mile to provide not only person-centred care but to support all our residents and family’s needs and concerns. Our management and staff are committed to making sure that every resident receives individualized attention and that they feel seen, heard, and cared for. Your mum adds so much vitality to our home and we feel very lucky to have her with us. It is heartening to read such kind words of recognition for the care team's commitment and understanding and this will truly make them smile.

We highly appreciate your fantastic praise of the home and we are delighted to hear how you noticed all the ways in which your brother is happy, thriving and well cared for. He adds so much vitality to our family here at Langdale Heights and we thank you for the privilege of looking after him. It speaks to the exemplary level of care our staff and management provide. We are so proud of them for their fantastic work, dedication and compassion. They are our heroes with masks instead of capes. They really strive to create a connection with each resident and they have been a vital part of maintaining communication between our residents and their families. We believe that keeping the connection open between the residents, family members and the management team is crucial and a necessity towards making the residents and their families feel as comfortable as possible. Again, thank you for your kind words and we’re looking forward to your lovely visits.

Thank you for taking the time to write such a thoughtful review of our team at Langdale Heights. We are so pleased to have your mum here with us and so thrilled that we are exceeding your expectations in ensuring she is receiving the very best care possible. It's clear that our dedicated team go above and beyond to provide a loving and supportive environment for our residents. We are very proud of their commitment, which shines through in their work every day. Our team strives to create a connection with each resident and to maintain a flow of communication between the residents, their families, and our management team. We believe it is essential to maintain an open dialogue between the residents, family members, and the management team. This allows us to better address the needs and concerns of all parties involved. The team will be so happy to hear your kind words of praise and notice all their efforts. We look forward to visiting again with you soon.

We were thrilled to read your insightful and comprehensive review of our home at Langdale Heights Care Home — the staff, standards of care, communication with family and quality of dining tailored to each resident’s personal needs. We are truly sorry that you had to undergo such trials with your grandmother’s care previously, and it is indeed our honour to be able to give you some measure of comfort in the superlative care your grandmother will receive at our home. At Langdale Heights Care Home, we embrace with vigour the duty of giving each and every resident the rights to which they are entitled. Our staff are truly what makes our home exceptional, as they allow us to hold true to our belief that dignity is not negotiable and compassion is always necessary. We take very seriously the role that communication plays in resident care, and we are thrilled to learn that you feel heard and attended to while communicating with us. Our staff will be so pleased to hear your warm praise.

Thank you for such a considerate review of our staff, facilities and dining at Langdale Heights. Our staff takes pride in caring for our residents, ensuring that each person is comfortable, happy and well cared for. It’s very important to us that every resident receives individualized attention and that their specific dietary needs are met so they can take pleasure in their dining. Our goal is to help each person feel at home, their family members welcomed and included, and protect everyone’s safety with strict Covid protocols. It is in the little details that make our staff special, such as how they go the extra mile to provide person-centered, individualized care. The team will be so happy to hear your kind words of praise and noticing all their efforts and we look forward to your next visit.

Thank you for your review. We are pleased that your experience with Langdale has been positive. We strive at Langdale to aim to provide dignified care and inspired living for our residents and are happy to have given your mother this. Thank you once again for your kind praise.