Sutton in the Elms Private Care Home

The standard of care is excellent. My mum is always treated with dignity and respect, and it gives us great peace of mind knowing she is safe, comfortable, and well looked after. The staff go above and beyond, offering not just physical care but emotional support and companionship, which has made a real difference to her wellbeing.The home is also very well led. The manager creates a warm, supportive environment where both residents and staff thrive. This strong leadership is reflected in the happy, dedicated team and the consistently high level of care provided.Communication with families is clear and reassuring, and we always feel listened to and involved.Highly recommend.

I am so pleased to have found Sutton Elms and would like to give a very big thank you to the staff and management for my mum's care.

Dad was very well looked after and he wasn't an easy man to please! The nurses, in particular, took time to get to know him, and the carers catered for all his needs and requests - such a constant supply of cold milk. He was treated with the utmost dignity, and they did everything to make his passing comfortable, such compassion shown by the nurses and manager to my sister and me too - on what was a traumatic day for us - thank you.

My dad has been living at Sutton in the Elms Care Home for nearly two years. Mum and I found the family meeting organised by the home so useful - it was a great opportunity to find out more about the processes and practices at the home, and how dad is cared for. It was also a chance to meet other families and share experiences, which helped enormously, as it can be very isolating having a loved one in care. I think these family meetings are a great initiative and will be coming to them regularly from now on.

When my mother first moved into Sutton In The Elms she was in a pretty bad way. She settled in and due to the care of the manager and the team, is thriving. Always smiling, happy and content. She gets her hair and nails done, is always clean and her spark and character are back. I regularly join her and her fellow residents for lunch and am always made to feel welcome. Knowing Mum is safe and looked after is great for her but also for us, her family and friends. The peace of mind is fantastic. Thank you!

He also loves the food there and they always offer him extra pudding which he loves. All round a lovely place and my father is very happy there which is a relief for our family.

However, the general experience was positive.

Otherwise, a pleasant, if expensive home.

Most importantly, the home is a safe environment for my father.

We, as a family, thank you so much for making this time very special for us and will never be forgotten.

Wonderful, caring staff who go above and beyond with their duties and are always happy to help! I’ve always been clearly updated on any changes to my mum's progress and find all the staff very knowledgeable and understanding. Thank you to you all!

My husband was a resident at the care home for three weeks. The manager went out of her way to accommodate him and his needs. She made sure that he had a ground-floor room because he was in a wheelchair. Once settled I was very impressed with the care, support and response to his needs. The specialists were called in to assess his needs and the doctors provided all his medical needs. The manager constantly updated me on his progress, on what was being done and on every fall or mishap he had. She also told me the truth about everything. When he was put on palliative care, everything was fully explained to me. All the carers were great. They spoke to him all the time and as they worked, they explained everything to him. He needed a lot of care and every time I visited he was washed, dressed and ready to chat with me. They got him a special chair so that his head would not be in his lap. I struggled to look after him at home and was truly amazed at how well he was looked after.

I have never known a more compassionate and caring group of people. From the moment we arrived until the very end, without exception, everyone was so kind. I could not have coped without their support. This was probably the hardest point in my life, and they made it bearable. On behalf of my mum and my family, we thank you all deeply.

My mother needed urgent care following discharge from hospital and Sutton in the Elms were extremely understanding and helpful in what was a very difficult and stressful time. I cannot praise the manager of the home enough in going out of her way to assist me, particularly given the immediacy of needing to find a home for my mother. This level of care and commitment was also demonstrated by all of the staff at Sutton in the Elms who were always on hand to help and support Mum, who was having to adjust to being in a Care Home having previously been living independently in her own home. It is often said about any business that it is only as good as its employees and that is certainly the case with Sutton in the Elms where the staff really do excel in the level of care they give to their residents.

Mum's complex and unpredictable needs are, most of the time, managed at a controllable level, I live locally so visit regularly to help out at meal times and get feedback from staff.

From a personal point of view, I now have peace of mind that my uncle is being cared for in the best possible way.

My dad was in Sutton in the Elms for around six weeks on palliative care before he passed away. We couldn't have asked for a better place for him. The staff were so kind and caring and often went above and beyond to make him feel better in the last chapter of his life. They would take the time to listen to him and understand him as a person. His dignity was respected. We were constantly updated by the team as to how he was doing and also felt involved and cared for. I would certainly recommend the home to anyone as the staff are brilliant and feel like family. I can't give anything else other than five stars. Thank you so much to everyone there.

Since my husband became a resident at Sutton in the Elms Care Home, we, as a family, have been extremely impressed with the home. From my initial visit, we have always been made to feel welcome. My first impressions of the home were how clean, light and airy it was. The staff were all friendly, and nothing was, or still is, too much trouble for them. Any questions I had at the initial meeting were answered honestly - I knew this is where I wanted my husband to be. So in February 2022, he became a resident. His room is large and nicely decorated. All of the residents are actively encouraged to engage with each other, with a wide range of activities that are planned, which are brilliant. The food served always looks and smells amazing. The staff always keep me informed of any problems or issues with my husband. Personally, I cannot thank every member of staff enough for the care, love and support shown to us. Thank you, Sutton in the Elms, for welcoming us into your lovely family.

A huge thank you to all the staff and management alike; thank you doesn’t cover what you all do.

The facilities are always clean and up to a great standard.