What types of Care is Sutton in the Elms Private Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sutton in the Elms Private Care Home have?

There are 41 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Sutton in the Elms Private Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton in the Elms Private Care Home to the centre of Leicester?

7.8 mile(s) as the crow flies, distance by road may be significantly further.

Sutton in the Elms Private Care Home, 34 Sutton Lane, Sutton-in-the-Elms, Broughton Astley, Leicester, Leicestershire LE9 6QF

Review from G H (Daughter of Resident) published on 17 October 2024 Submitted via Website • Report

Overall Experience

Mum has been in Sutton in the Elmes Care Home now for nearly six months. She settled in extremely quickly and I must thank all the staff and management for making this possible. All the staff are so kind and make Mum feel happy and secure and to me, this is everything as I can trust Mum is in the best

hands we could wish for.
Her room is spotless and if anything is required the staff are quick to address.
Her well-being is constantly monitored and I receive regular feedback which is also so reassuring.
I am so pleased to have found Sutton Elms and would like to give a very big thank you to the staff and management for my mum's care.

Reply from Langdale Media, Social Media Marketing Team at Sutton in the Elms Private Care Home

Thank you so much for your wonderful review! We are glad your mum has settled in so well at Sutton in the Elms. It brings us great joy to know that our staff's kindness and dedication have contributed…read more

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Review from A V (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card • Report

Overall Experience

Dad was very well looked after and he wasn't an easy man to please! The nurses, in particular, took time to get to know him, and the carers catered for all his needs and requests - such a constant supply of cold milk. He was treated with the utmost dignity, and they did everything to make his passing

comfortable, such compassion shown by the nurses and manager to my sister and me too - on what was a traumatic day for us - thank you.

Reply from Langdale Media, Social Media Marketing Team at Sutton in the Elms Private Care Home

Thank you so much for taking the time to share your experience with us. Your kind words deeply touch us, and we are grateful for the opportunity to have cared for your father at Sutton in the Elms. It…read more

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Review from E L (Daughter of Resident) published on 28 May 2024 Submitted via Website • Report

Overall Experience

My dad has been living at Sutton in the Elms Care Home for nearly two years. Mum and I found the family meeting organised by the home so useful - it was a great opportunity to find out more about the processes and practices at the home, and how dad is cared for. It was also a chance to meet other families

and share experiences, which helped enormously, as it can be very isolating having a loved one in care. I think these family meetings are a great initiative and will be coming to them regularly from now on.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for sharing your thoughtful review of Sutton in the Elms Care Home. Our dedicated team is committed to creating a supportive community for our residents and their families. Your positive…read more

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Review from M J (Son of Resident) published on 22 May 2024 Submitted via Website • Report

Overall Experience

When my mother first moved into Sutton In The Elms she was in a pretty bad way. She settled in and due to the care of the manager and the team, is thriving. Always smiling, happy and content. She gets her hair and nails done, is always clean and her spark and character are back. I regularly join her

and her fellow residents for lunch and am always made to feel welcome. Knowing Mum is safe and looked after is great for her but also for us, her family and friends. The peace of mind is fantastic. Thank you!

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to share your experience with us. We are truly touched by your heartfelt review of Sutton In The Elms. It warms our hearts to hear that your mother is thriving and…read more

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Review from Emma B (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report

Overall Experience

My father has been a resident now for 3 years and is very happy here. He has dementia and when he came to the home was very unsettled and unhappy, the care and support the care staff have given him have resulted in him now being very happy and content. His personal care is excellent and his room is

always lovely and clean. The staff are always lovely and friendly and love telling me the stories he has told them when they sit with him.
He also loves the food there and they always offer him extra pudding which he loves. All round a lovely place and my father is very happy there which is a relief for our family.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you so much for taking the time to share your experience at Sutton in the Elms. We are glad your father has found happiness and contentment in our care. Our top priority is providing a…read more

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Review from John H (Regular Volunteer) published on 7 March 2024 Submitted via Postal Card • Report

Overall Experience

When wishing to leave, I was trapped behind a fire door and lift, I did not have the codes for either. Sometimes the wait to be let out was 10 minutes plus.
When visiting my parishioner, staff sometimes entered the room without even knocking, somewhat undignified.
However, the general experience was

positive.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to provide us with your feedback regarding your recent visit. We sincerely apologise for the inconvenience you experienced. Please rest assured that we have taken this…read more

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Review from Barbara R (Wife of Resident) published on 5 February 2024 Submitted via Postal Card • Report

Overall Experience

My husband came to this home from the hospital to be assessed. This has now been completed. I have found the staff to be very welcoming and friendly, but not very engaging with residents (apart from the activities organiser). Also, very little information from management (unless we have to enquire ourselves).

Otherwise, a pleasant, if expensive home.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for sharing your feedback on your husband's experience at Sutton in the Elms. We appreciate your kind words about our welcoming and friendly staff. Our dedicated, caring teams strive to…read more

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Review from Alison P (Daughter of Resident) published on 2 February 2024 Submitted via Website • Report

Overall Experience

My father has been a resident at Sutton in the Elms since April 2023 after a second stay in the hospital.
All of the staff are friendly and show compassion; we are always updated if there are any changes.
The home is very comfortable, clean and homely.
There are activities daily and celebrations

for Christmas, Easter and Birthdays.
We have been able to personalise his bedroom with his own possessions
The managers, nurses and staff are always accessible and helpful.
Most importantly, the home is a safe environment for my father.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for sharing your feedback about Sutton in the Elms Care Home. We are grateful for your kind words regarding the care provided to your father. Our dedicated team is committed to delivering…read more

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Review from Linda B (Wife of Resident) published on 29 January 2024 Submitted via Postal Card • Report

Overall Experience

For the six days of my husband arriving at your care home for his end-of-life care! Your management, nursing and caring support for him was above and beyond my expectations.
You welcomed and treated our family with dignity and care, and really appreciated the way you kept us updated.
We, as a family,

thank you so much for making this time very special for us and will never be forgotten.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to review Sutton in the Elms. We are deeply moved by your heartfelt review. Our mission is to provide exceptional care and support during end-of-life. Our management team…read more

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Review from C W (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report

Overall Experience

Wonderful, caring staff who go above and beyond with their duties and are always happy to help! I’ve always been clearly updated on any changes to my mum's progress and find all the staff very knowledgeable and understanding. Thank you to you all!

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you so much for taking the time to share your experience at Sutton in the Elms. We are thrilled you have had a wonderful experience with our staff. Our dedicated team at Sutton takes great pride…read more

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Review from Helena P (Wife of Resident) published on 11 January 2024 Submitted via Website • Report

Overall Experience

My husband was a resident at the care home for three weeks. The manager went out of her way to accommodate him and his needs. She made sure that he had a ground-floor room because he was in a wheelchair. Once settled I was very impressed with the care, support and response to his needs. The specialists

were called in to assess his needs and the doctors provided all his medical needs. The manager constantly updated me on his progress, on what was being done and on every fall or mishap he had. She also told me the truth about everything. When he was put on palliative care, everything was fully explained to me. All the carers were great. They spoke to him all the time and as they worked, they explained everything to him. He needed a lot of care and every time I visited he was washed, dressed and ready to chat with me. They got him a special chair so that his head would not be in his lap. I struggled to look after him at home and was truly amazed at how well he was looked after.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for your feedback on your husband's stay at Sutton in the Elms Care Home. We genuinely appreciate your thoughtful review and are thrilled to hear about your positive experience. We're glad…read more

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Review from Samantha D (Daughter of Resident) published on 28 December 2023 Submitted via Website • Report

Overall Experience

I have never known a more compassionate and caring group of people. From the moment we arrived until the very end, without exception, everyone was so kind. I could not have coped without their support. This was probably the hardest point in my life, and they made it bearable. On behalf of my mum and

my family, we thank you all deeply.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to share your experience at Sutton in the Elms. Your review touched our hearts deeply, reaffirming our commitment to providing compassionate care to every resident and…read more

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Review from Graham H (Son of Resident) published on 11 December 2023 Submitted via Website • Report

Overall Experience

My mother needed urgent care following discharge from hospital and Sutton in the Elms were extremely understanding and helpful in what was a very difficult and stressful time. I cannot praise the manager of the home enough in going out of her way to assist me, particularly given the immediacy of needing

to find a home for my mother. This level of care and commitment was also demonstrated by all of the staff at Sutton in the Elms who were always on hand to help and support Mum, who was having to adjust to being in a Care Home having previously been living independently in her own home. It is often said about any business that it is only as good as its employees and that is certainly the case with Sutton in the Elms where the staff really do excel in the level of care they give to their residents.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to share your experience with Sutton in the Elms. We are delighted to hear that we could provide understanding and helpful care during what we understand must have been a…read more

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Review from Mark V (Son of Resident) published on 11 December 2023 Submitted via Website • Report

Overall Experience

My experience has been very good with Sutton in the Elms Private Care Home, the staff care for all Mum's needs and communicates well with me occasionally when there are issues.
Mum's complex and unpredictable needs are, most of the time, managed at a controllable level, I live locally so visit regularly

to help out at meal times and get feedback from staff.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to share your positive experience with Sutton in the Elms. We are thrilled to hear that your experience has been good. Our dedicated staff at Sutton are committed to…read more

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Review from David S (Nephew of Resident) published on 7 July 2023 Submitted via Website • Report

Overall Experience

My uncle has been a resident of Sutton in the Elms for over a year now, and I continue to be amazed by the quality of care provided by them over this period of time.
The very first time I visited the home, I was super impressed with how clean and fresh the place was and also the procedure of trying

to combat Covid, which again I felt was maintained and managed superbly.
I can honestly say that every member of staff goes above and beyond the call of duty of the level of care they provide, and they are always ready to assist with any questions/queries you may have.
From a personal point of view, I now have peace of mind that my uncle is being cared for in the best possible way.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for sharing your positive experience with Sutton in the Elms. We are delighted that your uncle has been a happy resident with us for over a year. Our team is incredibly dedicated to…read more

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Review from J B (Wife of Resident) published on 5 July 2023 Submitted via Website • Report

Overall Experience

Since my husband became a resident at Sutton in the Elms Care Home, we, as a family, have been extremely impressed with the home. From my initial visit, we have always been made to feel welcome. My first impressions of the home were how clean, light and airy it was. The staff were all friendly, and

nothing was, or still is, too much trouble for them. Any questions I had at the initial meeting were answered honestly - I knew this is where I wanted my husband to be. So in February 2022, he became a resident. His room is large and nicely decorated. All of the residents are actively encouraged to engage with each other, with a wide range of activities that are planned, which are brilliant. The food served always looks and smells amazing. The staff always keep me informed of any problems or issues with my husband. Personally, I cannot thank every member of staff enough for the care, love and support shown to us. Thank you, Sutton in the Elms, for welcoming us into your lovely family.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for writing such a heartfelt review about Sutton in the Elms. We are extremely happy that we can provide your husband with the care and support he needs. Our team strives to make every…read more

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Review from Stephen B (Son of Resident) published on 5 July 2023 Submitted via Website • Report

Overall Experience

My dad was in Sutton in the Elms for around six weeks on palliative care before he passed away. We couldn't have asked for a better place for him. The staff were so kind and caring and often went above and beyond to make him feel better in the last chapter of his life. They would take the time to listen

to him and understand him as a person. His dignity was respected. We were constantly updated by the team as to how he was doing and also felt involved and cared for. I would certainly recommend the home to anyone as the staff are brilliant and feel like family. I can't give anything else other than five stars. Thank you so much to everyone there.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to share your kind review of Sutton in the Elms. We are deeply sorry for the loss of your dad. We are grateful to have had the opportunity to care for him during his…read more

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Review from Paul M (Power of Attorney of Resident) published on 28 June 2023 Submitted via Website • Report

Overall Experience

We have found the staff at this care home very professional, very caring and give that extra we all want for our friends and family.
The home's management and staff don’t see the residents as customers, they are treated like family, and that goes for all the staff; they are excellent.
I would recommend

this care home because that’s what it is their home.
A huge thank you to all the staff and management alike; thank you doesn’t cover what you all do.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for your thoughtful and kind words about our lovely team at Sutton in the Elms. We take pride in providing superior care to our residents and ensure each person feels supported, happy, and…read more

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Review from M S (Son of Resident) published on 3 April 2023 Submitted via Website • Report

Overall Experience

Very happy with the care my mother receives in this home.
The staff are always willing to converse with Mum and attend to her requirements.
It is a clean and bright environment, and the staff will always answer any questions or concerns that we may have.
Mum has a choice of menu each day, and apart

from the odd grumble, always states that she is very happy to reside at Sutton in the Elms care home.
She especially enjoys the activities that are arranged.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

We are pleased to have exceeded your expectations on every level: the staff, standards of care, choice of meals, communication with family, and our premises and facilities. Our amazing team makes a…read more

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Review from Joshua S (Great-grandson of Resident) published on 3 April 2023 Submitted via Website • Report

Overall Experience

The staff made me feel very welcome and are very pleasant to talk to and be around.
They are taking wonderful care of my great-grandma.
The facilities are always clean and up to a great standard.

Reply from Nina Kassam, Social Media Marketing Manager at Sutton in the Elms Private Care Home

Thank you for taking the time to leave us this meticulous review of your experience at Sutton In the Elms. We appreciate your kind words regarding our staff's hard work. Our wonderful staff are…read more

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Sutton in the Elms Private Care Home

Care Provided by Sutton in the Elms Private Care Home

Primary Care Categories

Length of Stay

Care Types Provided

Dementia Care Types

Other Care Provided

Facilities

Funding & Fees

Funding Types Accepted

Good to Know

Group/Owner

Person in Charge

Local Authority / Social Services

Admission Information

Care Home Design/Build

Room Information

Visiting

Parking

Sutton in the Elms Private Care Home Reviews (40)

Overview of Review Score

Detailed Breakdown of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Overall Good

Bed Vacancies

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Awards / Recognitions (27)

Meet the Team (0)

Frequently Asked Questions about Sutton in the Elms Private Care Home

What types of Care is Sutton in the Elms Private Care Home registered for?

How many Rooms does Sutton in the Elms Private Care Home have?

What are the Facilities & Services at Sutton in the Elms Private Care Home?

How far is Sutton in the Elms Private Care Home to the centre of Leicester?

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