Sutton in the Elms Private Care Home

Thank you! Please accept our heartfelt appreciation for your warm acknowledgement of the myriad of ways that make our home at Sutton in the Elms truly special and unique. We are committed to ensuring that each resident is entitled to the very best in dignified living. We want each resident to feel that they are not just existing in a home - but in their own home with warm, clean and comfortable living spaces; delicious meals catered to their specific needs and wants; and surrounded by not only professional but also truly kind and loving people. We’d like to join you, if we may, in applauding our caring and compassionate staff that delivers superior care; our activities director, who is passionate about finding ways to ensure the residents experience inspired activities which enrich their lives; and our wonderful management team for their tireless commitment to our high standards of excellence by not only meeting them but surpassing them! Thank you again for your most thoughtful review.

Thank you for such a considerate review of our staff, facilities and dining at Sutton in the Elms. Our staff takes pride in caring for our residents, ensuring that each person is comfortable, happy and well cared for. It's very important to us that every resident receives individualized attention and that their specific dietary needs are met so they can take pleasure in their dining. Each and every one of us here strongly embraces the very serious moral responsibility to address the fundamental rights of every resident inclusion, dignity, respect, equality, compassion and understanding. Our amazing staff truly embody the spirit that dignity is not negotiable but the right of every resident and our responsibility to their families. In addition to caring for their physical needs, we feel that making an elderly person happy is surely the noblest of all labours. Thank you again for your kind words, and we know that the staff at Sutton In the Elms will be so appreciative.

Thank you! Please accept our heartfelt appreciation for your warm acknowledgement of the myriad of ways that make our home at Sutton in the Elms truly special and unique. We are committed to ensuring that each resident is entitled to the very best in dignified living. We want each resident to feel that they are not just existing in a home - but in their own home with warm, clean and comfortable living spaces; delicious meals catered to their specific needs and wants; surrounded by not only professionals but also truly kind and loving people. We’d like to join you, if we may, in applauding our caring and compassionate staff that deliver superior care; our activities director, who is passionate about finding ways to ensure the residents experience inspired activities which enrich their lives; and our wonderful management team for their tireless commitment to our high standards of excellence by not only meeting them but surpassing them! Thank you again for your most thoughtful review.

Thank you for your kind reflections on our staff, facilities, management, and activities team here at Sutton in the Elms Private Care. It was truly our honour to provide your mother with not only the best physical care but to ensure that her personal experience was joyful and enriched. Our truly amazing and compassionate team here at Sutton in the Elms truly embody by their actions the very ethos we hold at the forefront of our care – that the golden lives of our residents should be just that – golden. We believe every resident should have a life of joy, meaning, respect, inclusion and value, and we are truly happy to have been able to provide that to your mother, who in turn, enriched all our lives here. Please know that all of us here at Sutton in the Elms Private Care are here for any support.

Thank you for your kind words about Sutton in the Elms. We were honoured to provide your husband with the best possible care at this difficult time. Our goal is always to help residents ease their pain and suffering, help them leave this world with the dignity they deserve, and help them enjoy their precious remaining time with family. It's equally important that we help and support their families in this process, so we were glad to be able to do so for you. We understand how difficult this time can be for families, which is why we strive to create an atmosphere of warmth and understanding at all times. We are sorry for your loss and know that this can be a challenging time for you and your family. We would like to extend our deepest sympathies to you and your family. We are saddened by the passing of your husband and know that he will be missed and fondly remembered by many. Please know that our staff and managers at Sutton in the Elms will always be there for guidance and support.

Thank you for your gracious words about our home at Sutton in the Elms. We were truly privileged to have your mother stay with us and light up our home with her friendliness. We were also deeply moved to hear your praise of our staff members. They work tirelessly to create a meaningful connection with each resident and his or her family. It is the staff's passionate commitment to communication and care that has made their presence so essential during the difficult times of Covid. It warms our hearts to know that we were able to enrich your mother’s life through purposeful activities that brought her joy.
We are truly sorry for your loss and know that this can be a difficult time for you and your family. It is with great sadness that we acknowledge your mother's passing and know that she will be missed and fondly remembered. Our staff and managers at Sutton in the Elms will always be there for guidance and support and appreciate your praise and friendship.

Thank you for your gracious words about our home at Sutton in the Elms. We were honoured to provide you and your husband with the best possible care throughout his final days. Our goal is always to help residents at this sensitive time, to ease their pain and suffering, and help them leave this world with dignity. We are sorry for your loss and know that this can be a difficult time for you and your family. It is with great sadness that we acknowledge your husband's passing and know that he will be missed and fondly remembered. Please know that our staff and managers at Sutton in the Elms will always be there for guidance and support. They will be heart warmed to hear your warm praise as they all go above and beyond to provide exceptional care.

Thank you, Pamela, for your kind praise for Langdale. At Langdale, we aim to deliver the best service of care to our residents to ensure they are receiving dignified care and inspired living. We thank you for your kind review once again. I will pass this message on to the team. Thank you!

Hello Raymond, thank you for taking the time to leave a review on how highly you regard Sutton in the Elms and that the care and setting your Wife experiences meet your expectations. We will continually endeavour to provide this excellent service.

Thank you, Linda, for your kind words towards our home. The home strives to always provide a family atmosphere between staff, residents and their family members. Covid was a difficult time for all, and I am pleased that the transition has been good for your mother.

Thank you, Matthew, for your kind words regarding the care provided for your mother. The last 18-months has been a tough one for everyone, our priority is the safety of our residents and as a result, we had to take quite strict matters regarding limited visits and ensuring the homes are COVID secure. Thank you for your kind words on how we dealt with the pandemic. The line between the management and yourself is always open, so we will work towards bettering the communication between your mother and yourself. Thank you for putting your confidence in us and our brilliant team! If you have any questions or requests, please do not hesitate to contact the home.

Thank you, Jennifer, for your kind words and feedback. At the home, we strive to always improve the welfare of our residents and quality of life. Our staff put maximum effort to go the extra mile to ensure the resident is not just existing in the home but living in the home as their own.

Thank you, Claire, for your kind review. We are happy to hear that the care provided has improved your mother's wellbeing and that you are pleased with the staff helping your mother. At the home, we always ensure our staff are trained to the best level to deliver dignified, quality care. Our activities coordinators are selected out of many as we believe they are simply excellent in their delivery of activities for the residents and planning of events, whilst keeping the welfare of the residents as their top priority. Thank you for your kind words once again!

First of all, we would like to thank you for sharing your feedback. We strongly believe in the continuous improvement of our services and we fully understand that this would not be possible without the constructive criticism we sometimes have. We feel saddened to hear that your experience with Sutton in the Elms Care Home did not match your expectations. Please note that we have recognised the issues raised and have worked very hard for the past months to ensure all aspects of care is effectively communicated in a timely manner. We have put in place a weekly catch up phone call to keep residents and their families updated.

We are disheartened to hear that many elements of your experience when visiting the home were disappointing. Please note that we endeavour to answer all phone calls promptly, however, due to Covid19, all medical assessments are completed via telephone thus keeping our lines busier than before. The home has doubled the number of telephone handsets to ensure residents are able to communicate with their relatives. In addition, we are proud to promote cultural diversity in the workforce, and we are proud to say that all our staff have different levels of care qualifications which requires a good level of written and oral communication skills in English. In regards to the resident being "allowed" to spend time in bed, it is our policy to respect choice and promote person-centred care. Residents are checked regularly and easily able to call for assistance using our Nurse call system. We have a minimum of two domestic staff on shift, ensuring the home is clean and over 10 diffusers in place.