Sutton in the Elms Private Care Home

She especially enjoys the activities that are arranged.

Our mother was admitted to Sutton in the Elms in 2020. Suffering from dementia, she can experience severe anxiety and distress at times, which can be difficult to manage. But the staff have shown great understanding and patience and become very good at calming her down. The home is very comfortable, clean and safe, and the staff are kind and attentive. There is an emphasis on encouraging interaction, with wide-ranging and excellent activities offered, from craft work, music, singing and dancing to themed entertainments around Easter, Christmas, firework night etc. These provide enjoyable, fun times, which can also involve family members. Communication generally is good, and we feel we are kept up to date and involved in decisions which affect our mother. Mum is very well looked after, and despite not wanting to be in a care home, she is even, by her own admission, very happy there. We are also very happy and would recommend Sutton in the Elms highly.

I'm so happy Dad has such kind people looking after him.

This is a beautiful home for your loved ones. The staff are very welcoming, and the management team are very helpful. They take the time for everyone. My grandma is very happy there. Always lots going on, and fun days are great.

I can’t recommend this home highly enough! My friend has been a resident here for six months and is so comfortable, well cared for and happy. The building itself is beautiful and the rooms very spacious. The smell and general, when you walk in, is like a 5-star hotel rather than a care home. All staff look very happy; they all smile and talk to you. The activities programme at this home is out of this world. There’s always something different going on! The food always looks delicious, and there is one member of their staff team that really does go above and beyond. Lovely home that I’m very happy to see my friend in. Well done to the managers here, who are the loveliest people.

My mother spent the last year of her life in the home, and the level of care and support she received from the staff was first-class. The facilities were to a good standard, and the activities team gave her so much pleasure with the great variety of craft work, music, singing and party times. The management team were always very obliging and a pleasure to deal with. I would like to take this opportunity to thank all the staff that made my mother so welcome and supported during her stay.

My husband received end-of-life care at Sutton last year. Alot of his stay was during Covid, so limited visits were available, and they worked very well. I found the home and staff to be very caring and kind towards him, and I was treated well too, especially near the end with daily visits and overnight stays. I would certainly recommend this home for your loved one.

My mother was at first reluctant to move into the home from the house she has lived in for nearly 50 years. However, she was met with kindness, care and understanding from the first day. She soon made very good friends with other residents and enjoyed the daily activities. Even during the Covid lockdown, the home did everything they could to protect the residents but allowed as much access as possible. The staff and management have been amazing, and we regard some of them as friends. When my mother died, we were confirmed by the care and kindness shown to her until the end. The rooms are kept very tidy and clean but appear homely. My mother particularly enjoyed the activity days, and they always made sure she felt she was part of the fun.

Always a pleasant greeting from management, carers, cleaners and maintenance staff. The home is always clean and smells lovely. Mum has been in Sutton in the Elms for one year now, and I would not have her anywhere else.

We can’t thank you all enough.

My father is very happy here.

My husband was taken into care from the hospital at beginning of lockdown. Everything was very difficult at first due to Covid restrictions and a home new to Langdale Group. For two years until my husband passed away, things slowly improved with a new manager and sort out of staff. I always had faith in the owners of Langdale Group, who I believe are very caring. My husband was happy and settled at Sutton Elms during his time there, and he and myself were always treated with dignity and kindness. I think the home will continue to improve now restrictions are lifted and very soon will get a 10-rating.

My dear wife was diagnosed with dementia in 2020, and also had been registered blind, on top of that, she had lost the use of her legs and could not stand or walk. She was admitted to Sutton in the Elms care home as she required a lot of care. On visiting my wife regularly, I have found this home very good. The staff are very helpful and friendly, and more importantly, very gentle and caring with all service users.

The careers are now becoming more like part of the family, especially two other ladies - **.

Excellent safety procedures regarding Covid tests on arrival.

The manager and all carers and staff are so kind and loving to my dad. Any feedback is taken on board very quickly and reviewed. The team are gentle when Dad is anxious and needs comforting during personal care. Thank you.

Mum has her own mobile, so we can keep in touch any time, and this is the only thing at present I could fault them for, as she doesn’t seem to have it as much as she used to, this could be down to mum as well as she may not be asking, but I am in dialogue with the manager about this to ensure it is rectified as best as possible, and I have confidence that it will be.

Lately, there has been a real improvement in communication, and the standards of care have improved. One staff member is excellent, as are the activity ladies who have improved the quality of life there with their activities and daily contact with the residents. The staff are very conscientious and caring. Another staff member, in particular, always gives above and beyond. My relative has said she is very happy there.

It is such a relief that we can now go and see my mum and see how well she is looked after.

Since the new group took over, lack of personal information of medical issues when the intervention of medication, antibiotics, creams of infection, no phone calls or decisions. January 14th 2021 - May, when challenged, blame the nurses off sick, not management. Making excuses (no communication of them visiting, leaving dirty razor blades in toiletries trolley).