Sutton in the Elms Private Care Home

We are disheartened to hear that many elements of your experience when visiting the home were disappointing. Please note that we endeavour to answer all phone calls promptly, however, due to Covid19, all medical assessments are completed via telephone thus keeping our lines busier than before. The home has doubled the number of telephone handsets to ensure residents are able to communicate with their relatives. In addition, we are proud to promote cultural diversity in the workforce, and we are proud to say that all our staff have different levels of care qualifications which requires a good level of written and oral communication skills in English. In regards to the resident being "allowed" to spend time in bed, it is our policy to respect choice and promote person-centred care. Residents are checked regularly and easily able to call for assistance using our Nurse call system. We have a minimum of two domestic staff on shift, ensuring the home is clean and over 10 diffusers in place. Read less