Sutton in the Elms Private Care Home

34 Sutton Lane, Sutton-in-the-Elms, Broughton Astley, Leicester LE9 6QF
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8.9 41 Reviews
  • Sutton in the Elms Private Care Home, Leicester
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Care Provided by Sutton in the Elms Private Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fees include 24-hour care and accommodation. The following services are not included in the fees: hairdressing, chiropody, and incontinence products above NHS allocation. We require a top-up fee for all Local Authority placements. We provide free-of-charge well-being therapies like relaxing massages, hands-and-foot spas, and mini facials.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Sibtain Nandjy (Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (1)

Visiting

  • No Restrictions (Except Mealtimes).

Parking

  • Parking is available on-site.

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Sutton in the Elms Private Care Home Reviews (41)

8.9

Sutton in the Elms Private Care Home has a Review Score of 8.9 (8.949) out of 10, based on 6 reviews in the last 2 years.
Over all time Sutton in the Elms Private Care Home has 41 reviews.

Overall Experience
  • 27
  • 12
  • 1
  • 0
  • 1
Date Published
  • 41
  • 1
  • 1
  • 6
  • 35
Reviewer Connection to Sutton in the Elms Private Care Home
  • 15
  • 9
  • 7
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from W P (Niece of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Communication to and from home is terrible. I have to ring many times on different days just to get someone to answer the phone - usually answered by a person unable to understand English and answer a question. Callbacks are slow. Resident appears to be allowed to stay in bed for too much, and attention
to her in the room is very poor. The carpets in hallways and stairs are filthy and stained - not hoovered. Overall smell that is unpleasant - not necessary for that - simple air freshener would help. Apparent acceptance by the resident that she has to lie in a wet pad - very poor.
Reply from Alexandra Ilea, Brand Marketing Assistant at Sutton in the Elms Private Care HomeWe are disheartened to hear that many elements of your experience when visiting the home were disappointing. Please note that we endeavour to answer all phone calls promptly, however, due to Covid19, all medical assessments are completed via telephone thus keeping our lines busier than before. The home has doubled the number of telephone handsets to ensure residents are able to communicate with their relatives. In addition, we are proud to promote cultural diversity in the workforce, and we are proud to say that all our staff have different levels of care qualifications which requires a good level of written and oral communication skills in English. In regards to the resident being "allowed" to spend time in bed, it is our policy to respect choice and promote person-centred care. Residents are checked regularly and easily able to call for assistance using our Nurse call system. We have a minimum of two domestic staff on shift, ensuring the home is clean and over 10 diffusers in place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.9 (8.949)

Overview of Review Score

The Review Score of 8.9 (8.949) out of 10 for Sutton in the Elms Private Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.701 for Sutton in the Elms Private Care Home is calculated as follows: ( (50 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 67 Ratings = 4.701
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.248 Points relating to the number of positive Reviews for Sutton in the Elms Private Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 = 3.55
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 6 Positive Reviews ÷ 8.6 = 0.698
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (27)

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