Kingswood Manor Care Home

Pam ( Jimmy's Daughter )

If you care about your family member you shouldn't take them here they completely neglected my nan they had all her records wrong. Even the smallest things like her needing to go the toilet telling family members she had just gone the toilet when they was told even though the family had been there for over a hour and she hadn't been of her seat. She had multiple falls which were ignored for god knows how long because they never checked the fall mats. The attitude out of the staff and the manager is appalling. Do not let your relatives rot in this dive.

Based on my personal experience, I cannot recommend this care home and felt genuinely worried for the safety and wellbeing of those living there.

From what I observed, residents did not appear to be receiving the care, respect, or basic assistance that they both need and deserve. Families, including myself, were left to step in and help as carers didn't seem to care.

My experience with Kingswood Manor has been nothing short of traumatic. Watching my grandma deteriorate there has been one of the most painful things I've ever gone through. She was given a medication sheet full of wrong information and incorrect diagnoses, a mistake that could have cost her life. She fell out of bed multiple times, and every time the fall-mat alarms were ignored. Knowing she lay on the floor for hours with no one coming is something I can't get out of my head. She has lost over 30kg in three months, becoming frighteningly thin, and we found tablets stuck to her teeth because no one even checked on her after giving her medication. Her most recent fall was the worst - she's now in hospital, bedridden with severe injuries that should never have happened. I also saw a staff member raise their hand to strike a resident before noticing I was watching. The thought of what happens when families aren't there terrifies me. I would never recommend Kingswood Manor. 0 star review!

The support from all the staff at Kingswood not only for my mum but for all of us as family, has giving us the reassurance that care required has exceeded my expectations

My dad arrived at Kingswood Manor 2 days ago and what an incredible nursing home this is. The manager has been wonderful from the first time I spoke to her. Everyone who works there is exceptional. They really do care for their residents. They are happy, caring, helpful, and very good at their job. They have made my dad and my family feel very welcome I would recommend this nursing home 100% because they really are fantastic. It feels like a big happy family. The day my dad arrived we had a live singer on all the staff had the residents dancing and singing it was just wonderful the atmosphere was electric we loved it. Even the manager gets up and sings, with a great voice. The bedrooms are a great size and have everything you need in it. You can add all your own furniture and photos to make it feel like home. I really didn't know what to expect from a nursing home but it has blown me away. Thank you to everyone who works there for being so kind to my dad and my family.

The staff have decorated the place magnificently for Halloween. They try to cater activities for a wide range of residents with a spectrum of capabilities. They really care about the residents and try to make it a real home for home.

My mum has dementia and has been resident at Kingswood Manor for almost two years now. She had to move here very suddenly when her previous care home closed with very little notice. It was the best thing that could have happened. She responded immediately to the gentle and engaging care surrounding her, all signs of agitation disappeared and she has remained settled and happy ever since. The staff are simply wonderful. I have complete confidence that she is cared for with dignity, kindness, compassion and professionalism. I am always kept informed of any changes and everyone is so responsive and helpful. Nothing is ever too much to ask. Not only do I know that my mum is truly loved and cared for, but I always feel welcome when I visit, like part of an extended family. I cannot thank everyone enough.

My friend was sitting happily in a wheelchair. She chats to staff who speak slowly to her and make her smile. Staff are conscientious about passing on any concerns.

She is happy here knowing as her Parkinson's and health deteriorate she is in a very safe and secure environment. From management down a truly exceptional home.

Thank you

I feel secure in the knowledge that my dad is being cared for with compassion, dignity and professionalism. The staff are an asset to the organisation and I thank them for the amazing job they do.

My mother has been at Kingswood Manor for almost 4 years. She has dementia and can be very awkward and tricky to deal with. The staff have been constantly good at caring for her, even having to sing to her to divert her physical behaviour quite often, She is always dressed in the lounge and eats well. The nursing staff always tell me if there is an issue. She enjoys the weekly entertainment and I believe they manage her very well.

My husband who has Alzheimer's has been in Kingswood Manor for a year. He has been extremely well cared for and is very content. The staff are friendly and I am kept informed about his daily care. I visit him 4-5 days a week and am very happy with the home, the food, staff, cleanliness and activities. All of my family and friends who have visited my husband have all said how lovely the home is, especially compared to other homes they have visited. I would recommend it to other potential service users.

My relative is settled and happy living here. If any problems arise they are always dealt with in a satisfactory manner. She enjoys the food and always has a choice. Laundry and bedding always lovely and clean. Her bedroom is always clean.

My mum has been a resident here for a little over a year. She is consistently treated with care, consideration and affection. She enjoys the lovely garden, both to sit in the day. She appreciates having her hair and nails done. She is always offered a choice of meals and if neither appeals or she declines to eat it once it is in front of her, a snack is offered - sandwich, toast etc. She enjoys the activities, in particular, painting and life story/family history. The staff build up a really lovely, caring and friendly relationship with her.

I would highly recommend Kingswood Manor to anyone.

The home is right for my brother, he has settled in very well.

We are extremely grateful and impressed by the friendly, caring, professional care at Kingswood Manor. Over four years, we have seen my father-in-law thrive and be happy. This is because all the staff take extra care of him. Thank you.