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Care Provided by Burley Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 49 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Contact Burley Hall Care Home to confirm what's included and get a personalised quote
Fees are a baseline figure, pre assessment of care needs.
The price(s) shown are provided by the care home. Contact Burley Hall Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Warmest Welcome Ltd
- Private Owned
Person in charge
- Linzi McNeil (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1997
Room Information
- Single Rooms (49)
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Burley Hall Care Home Reviews (47)
Over all time Burley Hall Care Home has 47 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Burley Hall Care Home
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Review from Jane H (Daughter of Resident) published on 21 March 2017 Submitted via Review Postal Card•
Overall Experience
My elderly mother (93) was admitted at very short notice. The manager found her a lovely room and the staff were very caring and attentive. The home seemed well run and my mother was happy there. Unfortunately, she only lived for three more days but we were pleased she was safe and well looked...
My elderly mother (93) was admitted at very short notice. The manager found her a lovely room and the staff were very caring and attentive. The home seemed well run and my mother was happy there. Unfortunately, she only lived for three more days but we were pleased she was safe and well looked after.
↩Reply from Tom Meyer, Customer Service Administrator at Burley Hall Care Home
Thank you for taking the time to share your experience. While we, of course, extend to you our condolences, we are glad we were able to accommodate your mother and provide her comfort for her final days.
Review from J Q (Wife of Resident) published on 19 March 2017 Submitted via Review Postal Card•
Overall Experience
Very good - no problems.
Very good - no problems.
↩Reply from Emily Wilson, Customer Service Administrator at Burley Hall Care Home
Thank you for your review, we appreciate it. I will pass on your kind words to the home manager. The Bupa Customer Care Team.
Review from Jeanette (Daughter of Resident) published on 28 November 2016 Submitted via Website•
Overall Experience
The staff at Burley Hall provide an excellent standard of care and support for my mother. The meals are well presented and delicious. The bedrooms and communal rooms are clean and attractive. There is a regular programme of activities, and also special events such as a brass band afternoon.
The staff at Burley Hall provide an excellent standard of care and support for my mother. The meals are well presented and delicious. The bedrooms and communal rooms are clean and attractive. There is a regular programme of activities, and also special events such as a brass band afternoon.
↩Reply from Rose Pickering, Customer Service Administrator at Burley Hall Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review from Jane P (Daughter of Resident) published on 28 November 2016 Submitted via Website•
Overall Experience
Care staff are excellent but find it increasingly difficult to give the level of care they would wish, due to time and numbers. Record keeping obviously essential, but the increasing amount is minimising the care element.
Staff make assisted feeding comfortable and unobtrusive - an example of...
Care staff are excellent but find it increasingly difficult to give the level of care they would wish, due to time and numbers. Record keeping obviously essential, but the increasing amount is minimising the care element.
Staff make assisted feeding comfortable and unobtrusive - an example of excellence.
Mother is compromised at snack times without assistance or does not access the drink and food.
Staff make assisted feeding comfortable and unobtrusive - an example of excellence.
Mother is compromised at snack times without assistance or does not access the drink and food.
Room: Plants left to die, flowers not thrown away when they are dead (or not topped up with water when they are not) and in my mother's case, letters unopened.
Lack of stimulation: relevant television/videos/older films/musicals/readings/music. Mother unable to activate television or radio: ask relatives or residents what programmes the resident(s) would like, then ensuring the television is put on would be ideal.More outside agencies providing activities or tasks - U3A, church groups, utilising volunteers from local schools - residents less isolated/ part of the community.
↩Reply from Rose Pickering, Customer Service Administrator at Burley Hall Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review from Linda B (Daughter of Resident) published on 21 November 2016 Submitted via Website•
Overall Experience
The care staff are kind, caring and conscientious and my father has been as settled and comfortable as he possibly can be. The contrast with the previous nursing home could not be more marked. The staff listen to and address your concerns and there is always a member of staff around to talk to....
The care staff are kind, caring and conscientious and my father has been as settled and comfortable as he possibly can be. The contrast with the previous nursing home could not be more marked. The staff listen to and address your concerns and there is always a member of staff around to talk to.
Only concern is that the accounts are not transparent, not very well communicated, inflexible and systems need to be updated. There appears to be a policy of only communicating with one member of the resident's family, despite many requests to be kept informed.
↩Reply from Rose Pickering, Customer Service Administrator at Burley Hall Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Review from Wendy (Daughter of Resident) published on 21 November 2016 Submitted via Website•
Overall Experience
A lovely home with good care. My mother has a light room with sliding glass doors onto a patio. She is very happy there. Unlike many homes there is no unpleasant smell. The carers are polite and helpful.
A lovely home with good care. My mother has a light room with sliding glass doors onto a patio. She is very happy there. Unlike many homes there is no unpleasant smell. The carers are polite and helpful.
↩Reply from Rose Pickering, Customer Service Administrator at Burley Hall Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review from Philip M (Son of Resident) published on 21 November 2016 Submitted via Website•
Overall Experience
Burley Hall is supposed to be a top class home. The fees charged are certainly top end. However, the facilities in the dementia wing are not top class. My father's bedroom is very small and on a different floor to the main lounge and there is nowhere else to take him when visiting.
Generally, I...
Burley Hall is supposed to be a top class home. The fees charged are certainly top end. However, the facilities in the dementia wing are not top class. My father's bedroom is very small and on a different floor to the main lounge and there is nowhere else to take him when visiting.
Generally, I find the staff pleasant and helpful, but often there are too few of them.
Communication from the home is very poor. Often events organised come and go with our knowing, surely e-mails could be sent in advance of major events.
Invoices are poor. There is no breakdown of how the daily rate is arrived at. My father has a CHC contribution but only the net contribution is shown as the day rate.
↩Reply from Rose Pickering, Customer Service Administrator at Burley Hall Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 May 2025Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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