Weald Heights

Since my mother moved to Weald Heights some 2 years ago, she has received excellent care. The staff always go the extra mile to ensure that her needs are catered for, and that she receives the care she needs. Mum was initially very unsettled but she was given additional time to ensure that she felt more able to interact with the other residents. She is also able to take part in activities. Throughout the Covid pandemic, the management and staff have worked hard to ensure the safety of the residents and that relatives are able to visit. I would recommend Weald Heights.

The staff at Weald Heights are incredibly caring, professional and friendly and I have total confidence in their doing the absolute best for my mother at all times. They have done absolutely everything they could to allow as much safe access to Mum over the last year of lockdowns as was possible.

My mother stayed at Weald Heights for four weeks of respite care and was extremely well cared for along with great activities/entertainment (she was always laughing). An all-round excellent group of friendly and helpful staff. Very happy to give a well-earned review.

Very nice facility and caring staff. It is a real shame there is no garden or anywhere on the grounds for residents to go out to for a walk and get some fresh air. Food could certainly be more tasty and appealing.

I am amazed, given the current circumstances, at the energy, dedication and enduring pleasantness of the staff at Weald Heights. It has been a very difficult time for my mother who has both dementia and nursing needs, but it is obvious to me how very well she is cared for. Weald has managed to balance safeguarding with safe visiting. I am very grateful to be able to visit in a safe, warm and relatively private environment. It is obvious from the affection and happiness that Mum displays to her carers that staff have gone well beyond ‘good care’. I can see that she feels safe and all her needs are well met. The recent ‘relsapp’ has enabled a closer ‘remote’ relationship between mum and our family. The exceptional Activities Team enthusiastically use this new app to promote contact; they stimulate and comfort mum by using material and information we provide on the app. I am so very grateful to the whole of the staff, from receptionists, nurses, carers, domestic staff and Activity Team.

Because of the problems of access, I have not been able to fully evaluate the facilities and services provided within Weald Heights beyond a single visit that I made months ago, from conversations with staff and to a limited extent with my wife's comments. None the less, I have confidence in giving all aspects of the care and comfort provided for my life as good to excellent.

Such a lovely home, a real community with amazing carers. Dementia is so cruel, needing so many types of care: medical, physical, emotional etc, all of which are provided to a high standard. Staff Always go the extra mile. We thoroughly recommend.

Covid 19 outside visit to see my mother. At such a difficult time Care UK ensured that both myself and my mother were safe. Well organised and professional as always. All staff were wearing their correct PPE and ensured that I was too.

My mother-in-law has been a resident at Weald Heights for over a year and the care has been of a high standard. Since the arrival of Covid 19, all of the staff have been working under great pressure and still providing excellent care. They have made great efforts to keep us in touch with our relatives and to keep us in touch with what is happening in the home.

Before moving to Weald Heights, Dad had been a daily visitor to see Mum who had come in with dementia. By the time Mum died, Dad had made a lot of friends at Weald Heights and was keen to move in. After a short period of adjustment (actually about 15 minutes) he found himself totally at home. He had been in danger of becoming isolated and lonely living alone at home and he relished the comradeship and sense of community he found as a resident at Weald Heights. His sense of purpose was rediscovered and he lived his final year to the very fullest extent possible. He loved the various activities and was encouraged by the staff to participate in groups for activities which I thought wouldn't be of interest to him. The staff were unfailingly kind and helpful and when he was diagnosed with a serious lung condition in January, the standard of care was exceptional - as we had found with Mum. Not only was Dad cared for and nurtured, but the whole family felt welcomed. Thank you to everyone.

My sister has been a resident in Weald Heights for fifteen months and we have been very happy that she is well cared for. The last couple of months have been very difficult for everyone but the staff have excelled themselves, not only caring for my sister but keeping us informed and connected with her by face time etc. I feel she couldn’t have been in a better place at this horrible time.

Most of my dealings so far have been over the phone and have always been very positive. The team dealing with the finances has been very helpful and efficient throughout.

From the moment I visited Weald Heights, the whole atmosphere and care team just blew me away. It’s such a breath of fresh air to see a home that completely contradicts any stereotypical images of boring, depressing, fuddy-duddy institutions. The furniture is bright and cheerful, the food fresh and appetising and most importantly every single member of staff is kind, patient and fully committed to each and every resident, no matter how challenging their needs. One of the lovely carers once said to me, I treat your mum-in-law as if she were my 'own mum’ and that really resonated with me and rings true. It’s not an easy decision to move someone you love so much into a home, but Weald Heights do everything to make it a real home from home, and we so appreciate it. Thank you from the bottom of our hearts.

I would recommend Weald Heights to anyone looking for a caring, safe environment for a loved one.

My mother was admitted to the home for respite residential care in late January, and received an extremely warm and personal welcome on arrival. Her room was comfortable and well-equipped. During her four week stay, she was well cared for and encouraged to mobilise, socialise and participate in activities. She enjoyed the food enormously and gained strength physically over that period. The team leaders were always available to talk to me, either in person or when I phoned and gave helpful updates on my mother's situation. One, in particular, was especially reassuring when I expressed concerns about my mother's confusion. The care staff seemed to genuinely care, and the administrative staff were also helpful and efficient at all times. I would be happy to recommend Weald Heights to anyone considering it.

First-class care and support really excellent cuisine and service. Entertainment much enjoyed. Families well looked after excellent respite care. Overall a high standard.

Since my husband has been cared for at Weald Heights he has been treated with such kindness and respect. I am always made welcome and any issues are discussed with the excellent care team. Great entertainment team. Never a dull moment. My eternal thanks to everyone concerned. I'm so glad I chose Weald Heights.

Mum settled in much quicker than we thought she would, mainly because of the thoughtful approach of the carers.

My wife has enjoyed her stay but can be difficult at times, therefore, I feel sorry for the carers, hopefully this will change soon. Good luck.

Weald Heights recently organised a 96th birthday party for my Mum who has been a resident for a year. The attention to detail and care put into it reflects the overall philosophy of a truly caring home. The events team, in particular, should be proud of their continued cheerfulness and organisational skills.