Woodlands Care Centre

Hawkins Road, Cambridge CB4 2RD
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9.9 123 Reviews
  • Woodlands Care Centre, Cambridge
Woodlands Care Centre offers person-centred support and care for those with Nursing, Residential Dementia and Nursing Dementia needs.

The purpose built home offers light and spacious living accommodation. There are relaxing and welcoming social lounges and homely dining rooms to enjoy freshly prepared daily menus designed by the home's chefs and based upon the residents preferences.
The home boasts landscaped gardens and accessible patios, perfect for enjoying a stroll or an afternoon tea whilst lounging in one of the home's comfortable garden chairs.

The home has a dedicated Lifestyle Team who provide a varied and engaging programme of daily activities tailored to the interests of the residents.

The manager and dedicated team are compassionate about providing a high standard of care. The home prides itself on a community approach to all, with family being at the heart of all the do.
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Care Provided by Woodlands Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 109 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1950
  • Self-Funded Nursing Dementia Care: from £2000

*All fee’s are based on a pre-admission assessment conducted by the team at Woodlands Care Centre. Our Nursing fees do not included FNC contribution (NHS-funded Nursing Care)

These prices are only a guideline, please contact Woodlands Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rubina Arunagiri (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (109)

Visiting

  • Woodlands Care Centre welcome visitors. Please contact the home directly for the latest visiting arrangements.

Parking

  • Car parking is available

Woodlands Care Centre Reviews (123)

9.9

Woodlands Care Centre has a Review Score of 9.9 (9.915) out of 10, based on 55 reviews in the last 2 years.
Over all time Woodlands Care Centre has 123 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Woodlands Care Centre
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Total of 123, showing 61-80
Review from Karen P (Daughter of Resident) published on 26 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been resident only a short while but the care she has shown is warm and shows great empathy for both my mum and myself as a daughter facing the impending loss of Mum.
The nursing staff have taken the time to listen and to adopt a person centred approach to care planning.
The carers have
unfailingly shown mum warmth and respect.
Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you so much for taking the time to leave a review and we appreciate your feedback, especially at this time. As a home being compassionate and supporting residents and their loved ones is at the heart of everything we do; it is an honour to be able to be there for you both.

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Review from Vikki B (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Woodlands Care Centre in our experience, is an excellent care home, they are extremely caring and we feel reassured that my dad is being well looked after. They offer a wide range of activities which are excellent there is something on every day from live singers to pottery classes which you can see
photos of on their social media page which enables you to see pictures/videos and feel a part of what your loved ones have been doing which is really reassuring. All the staff and carers are so friendly and helpful and extremely caring.
Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for taking the time to leave a review. We appreciate your comments and feedback about the team, the home and care. We especially love hearing your thoughts on the variety of activities and events the team organise.

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Review from G E (Son of Resident) published on 30 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are caring and work very hard. My dad seems to be well looked after, especially with him often being challenging, given his condition. We are always made to feel welcome, which helps make a difficult situation somewhat bearable.
Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for taking the time to leave us feedback, the team at Woodlands very much appreciated your feedback.

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Review from S M (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The unit has been our father's home for the last five months. It feels like home from home. The staff go above and beyond with the residents and family. If any requests are given from the family about the resident, the staff act straight away. We could not ask for a better place for our father to be
in. Any other staff that we meet who are not in the unit are very kind and compassionate. We highly recommend this care home!
Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you so much for leaving such positive feedback; we very much appreciate your comments.

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Review from Stephanie H (Daughter of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are genuinely lovely. Always happy to try to answer any questions we have. Dad is far more settled here. They get him involved with activities. The activities team are amazing, Dad has gone from refusing to mix with other people to joining in with lots of activities including church services,
pottery, arts and crafts and enjoying various musicians who visit and perform regularly. Dad loves music. It gives us peace of mind that Dad is well looked after. The food is excellent too! Also if we ever have any concerns about dads health or wellbeing, I am confident that if I talk to a nurse or dementia champion that they will look into how they can support him.
We are coming to the King’s Coronation celebratory garden party on Saturday afternoon which will be fun. Thank you all so much.
Reply from Rubina Manager, General Manager at Woodlands Care Centre

Thank you so much for your kind words. It's a pleasure for my team to look after our residents. He does enjoy the activities sessions.
I will pass on your kind words of appreciation to the team.

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Review from Karen P (Daughter of Resident) published on 12 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was with Woodlands on Coleridge floor for a short period before he passed away but I couldn’t have asked for better care. Every member of staff from the domestics to the home manager were lovely, they looked after him and the family at all times. I was so happy he was there. The nurse was so
caring, thankyou to everyone.
Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you for your thoughtful review of your experience at Woodlands Care Centre. We will pass on your review to the team as I know they will be touched and very much appreciate it.

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Review from Steve H (Son of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
For nearly five years my mum was in the loving care of Woodlands and their excellent staff. As her condition changed they responded with kindness and consideration, always taking the time to keep us informed and welcoming us when we visited. During COVID they made sure we got as much contact as possible
with Skype calls and regular updates. Can't recommend them more highly.
Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

The team at Woods Care Centre really appreciate your comments about the home and the service. Thank you for taking the time to leave the review.

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Review from Robert W (Son-in-law of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been with Woodlands Care home for 3.5 years, with increasingly severe levels of dementia. She stayed in three different units during her period, according to her needs.
During this time we received nothing but excellent levels of love and care from Woodlands. All the staff knew
her, not just the ones on whichever unit she currently was with. The teams there took great care to try to stimulate people with activities according to their needs/abilities throughout the progression of Alzheimer's / Dementia/ageing (as appropriate), and were always respectful, even when she had lost the ability to recognise people or respond verbally.
The place looked bright and inviting whenever we visited.
Over the COVID lockdown period and after, the team kept us in touch with her as much as possible (eg via video calls), and were exemplary in their cautious policy and practices over possible COVID infections.
We would strongly recommend this care home, (if you can afford it).
Reply from Abigail Draper, Customer Relations Team at Woodlands Care Centre

Thank you so much for your feedback on the home and the team at Woodlands Care Centre.

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Review from edward h (Son of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has had good care at Woodlands Care Centre and is only leaving so she can move nearer her family. Many thanks to the staff for all their help she has always been happy with her time at Woodlands and that is very special to her for making her feel safe and happy.
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Review from Jude A (Daughter of Resident) published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Woodlands for four years. Mum was always very happy and very well looked after. Mum loved all the activities and took part. The carers were lovely and worked very hard. All the staff, and Woodlands, were our second family. Mum had dementia and became very poorly, she was on her end
of life plan. Everybody has been lovely towards Mum.
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Review from Jennifer S (Sister of Resident) published on 1 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister went into Woodlands in September 2015 as her dementia was progressing. I have nothing but very high praise for all the staff present and past who cared for her in a loving and passionate way. She passed away in December 2021. Music featured very prominently all through her life. Her favourite
tracks were played in her room on a loop system non-stop right up till the end. I was kept informed of any change in medication or her health and always welcomed her warmly on visits. During Covid restrictions, the activity team set up regular FaceTime sessions with her once a week. Living in Hampshire this was my only contact with her. I shall always be grateful that she spent her final years in such a loving, warm and compassionate home. Thank you is not enough to all the staff especially those who had daily contact with her.
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Review from Colin T (Partner of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very friendly and reassuring and were very good with my partner and other residents. The food at dinnertime was excellent but the food at teatime was a mishmash of everything. During Covid, I would like to think he was looked after excellently, but couldn't tell.
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Review from Sheila H (Wife of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For over three years, my late husband was a resident at Woodlands Care Centre and in all that time I, nor my family, have had any cause to feel he was not being looked after properly, in all respects. The affection the staff had for him and their kindness to me was so obvious when he was seriously ill
and after he passed away. My family and I cannot thank all the staff and praise them enough for all they did for my husband and us. Thank you all so very much.
Reply from Golden Arunagiri, General Manager at Woodlands Care Centre

Thank you so much for your kind appreciation. I will pass it on to the team. It was lovely to look after your husband and get to know you.

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Review from Sara (Daughter of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Woodlands for a month now in the dementia unit. She has been cared for with the utmost respect, care and attention to her every need and staff have been and continue to be, superb with her and with me. I am very happy with the care she is receiving and feel assured that she is in
an environment where they understand her needs and can meet these, day and night. I speak to her as often as I can and the feedback she gives is also very positive. It is clear she feels safe and well cared for.
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Review from John H (Son of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father spent his final three years in the care of Woodlands Care Centre in Cambridge. Having had Alzheimer's, they showed excellent attention to his needs and a comforting sense that his happiness and wellbeing mattered. The care staff were fantastic and it was clear during his final moments, that
many of them had also built an emotional connection with him. I would certainly recommend Woodlands and am pleased that his final years were spent in the care of their lovely staff.
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Review from Shani C (Daughter of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Woodlands Care Home in January 2020, in need of specialist nursing care after a long struggle with Alzheimer’s disease and a spell in hospital with a broken hip. She has received excellent care there, over the last year, from the dedicated and hard-working staff. The home itself is immaculately
clean and the rooms are light and well-appointed. I have found all of the staff very efficient and helpful and always able to find time to discuss Mum’s welfare with me. Mum has been at Woodlands for a year now and is settled, happy and very content. The home has had some immense challenges to deal with during the covid outbreak and they have demonstrated great resilience and skill in adapting to the crisis, always putting the welfare of the residents first. I am very grateful to them for their care and compassion to my Mum in these incredibly difficult and stressful circumstances. I would highly recommend Woodlands to anyone looking for dedicated excellence of care.
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Review from M C (Son of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend Woodlands, based on my experience over the last two years. There is a nice atmosphere, giving the place a homely feel, rather than institutional. It is a clean, airy and very welcoming environment. All the staff are really caring and go to a lot of trouble to make sure residents
feel safe, comfortable and happy. My mother enjoys her time there and has never complained about anything. I feel confident she is in good hands. Throughout all the coronavirus troubles, staff have remained positive and flexible and have definitely tried their best to help residents and their relatives get through such an incredibly challenging time. They are true heroes.
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Review from Janet W (Daughter of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has lived at The Woodlands for three years and has been well cared for. The staff are kind and compassionate. She is confined to bed and her position is changed regularly to prevent pressure sores and she is asked frequently if she is comfortable. Her personal care is very good, she is treated with
dignity and privacy is strictly maintained. She looks forward to her shower and hair wash. Our family keep in touch with daily phone calls to her room and in the absence of visiting, this is a vital lifeline. Her two nurses and her carers are exceptionally patient when adjusting her hearing aids and the volume of the phone to suit her needs, and will hold the phone if she cannot manage herself. They understand this important family contact and I am impressed that they enjoy helping and are so willing. The Woodlands Manager is very approachable and has an 'open door' policy. When I need to discuss Mum's care she is attentive and has acted promptly when necessary. I would not hesitate to contact her.
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Review from Alan M (Son of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since May 2019 and the care she has received has been first class. I feel now is an appropriate time to post a review to praise the management and staff for the care given to Mum in what must be really stressful times. Late January this year, I received a phone call explaining
Mum was not in a good way and someone would keep me informed of any change in her condition, either good or bad. Thankfully she responded well to treatment and photos were sent showing how well she looked. It’s things like this and the regular phone calls to say ‘hello and ‘Mum's okay’ that make this home and the staff who care for all the residents, a very special place.
It’s always clean and tidy and very welcoming, we just can’t wait until we can visit in person again.
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Review from Karen P (Partner of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner has been cared for in Woodlands Care Centre since August 2019. He suffered a brain injury in 2009 and this developed into Alzheimer's in 2014. He has severe cognition issues and is also confined to a bed or specialist chair. His care has been wonderful and the staff are very attentive. It
has been so difficult since March 2020 with the onset of the pandemic and visitors not allowed. However, I skype him once a week so that I can see him. His daughters also regularly skype as well. In the face of adversity, the staff remain cheerful and helpful. The communication from the home has also been excellent providing information about any concerns or issues. It will be a special day when the home eventually reopens. Just to be able to give a hug to the person you love, something taken for granted for so long, will be wonderful.
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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Woodlands Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.915 for Woodlands Care Centre is calculated as follows: ( (573 Excellents x 5) + (47 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 623 Ratings = 4.915
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodlands Care Centre is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 109 registered maximum number of service users is 21.8, which has been reached with 55 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (0)

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