Loughton Hall

Rectory Lane, Loughton IG10 3RU
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9.7 32 Reviews
  • Loughton Hall, Loughton
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Loughton Hall Ltd

Person in charge

  • Tracey Gilroy (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Last Refurbishment: 2010

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
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Loughton Hall Reviews (32)

9.7

Loughton Hall has a Review Score of 9.7 (9.684) out of 10, based on 13 reviews in the last 2 years.
Over all time Loughton Hall has 32 reviews.

Overall Experience
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  • 13
  • 1
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Date Published
  • 32
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Reviewer Connection to Loughton Hall
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Total of 32, showing 1-20
Review from H F (Granddaughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff here are always so welcoming and friendly - they look after all of the residents (my nan included)so well. It is always a happy atmosphere when visiting , and I know my nan is happy here which is fantastic.
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Review from A G (Niece of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A clean and welcoming environment. As a visitor to my uncle, I feel that I can visit at any time. Being able to intergrate with my uncle amongst the residents without issue is also a welcoming feeling. The home is generally very calming and staff manage the environment with care and kindness towards
the residents. Uncle is always clean and tidy in appearance with a full tummy of food!
Any concerns are addressed immediately with staff always willing to help with requests or otherwise.
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Review from J L (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy here at Loughton Hall. She has a lovely room where she can put all her pictures and ornaments up. The manager is brilliant. All of the staff are caring and friendly . The care mum has received is excellent. We are very happy as a family to have found such a wonderful place for mum
to live and spend the rest of her days amongst such caring and lovely people including the residents that I have got to know over the years and all the staff.
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Review from R W (Granddaughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and polite. Nan is very well looked after and cared for. Staff are quick and friendly. The care given is incredible and staff truly care about residents and their familes. Nan is very happy here and I'm happy she's so happy.
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Review from L A (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is in Loughton Hall, the staff are brilliant, they take great care everyone and include the families too. They go above and beyond in any concern and keep you up to date with your relatives care. Activities are also good, singers, bingo exercises etc.
Really cant fault it. 10/10 and the manager
is absolutely lovely.
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Review from Alison G (Respite Resident) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stay at Loughton Hall has been for convalescence following a long hospital admission.
My family made the initial contact and were immediately put at ease with the welcoming and caring manner they received from Loughton Hall's manager.
After an initial visit, we decided this would be a good place
to stay and the care home hasn't let us down.
I have a lovely room which I spend as much or as little time in, as I want.
The staff are excellent and are helpful and kind.
There are activities such as quizzes and bingo, and special occasions like Father's Day are celebrated.
The chef is very good, meals are lovely and plentiful and there's tea and coffee and soft drinks with biscuits and snacks available throughout the day.
It's been a unique experience for me and it's been especially good to see how well the residents are cared for. I would have no hesitation in recommending Loughton Hall to anyone.
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Review from T H (Son of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been absolutely delighted with the way Dad has settled into his new home at Loughton Hall. The staff and management have gone the extra mile for him and their service has been first-class. Dad is joining in with the many activities and is very happy with his new surroundings and friends.
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Review from Lisa C (Daughter of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to Loughton Hall for emergency respite when my mum fell ill and could no longer look after him. At what was a really difficult time I cannot praise the staff enough at how they welcomed Dad and took care of him.
The building itself can feel a bit daunting but the staff are so warm and
friendly that they put both my dad and family at ease. They regularly provided a shoulder to cry on for me when I was finding it hard to cope and provided Dad with a friendly chat every day.
We've moved Dad closer to home now but would like to express how grateful we are for their hard work and compassion. I have no doubt he will miss them all.
Reply from Tracey Gilroy, Manager at Loughton Hall

Thank you for your kind words, it was a pleasure to take care of your dad, we miss him already. I will pass on your kind words to all the staff team here at Loughton Hall.

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Review from G P (Daughter of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think that Loughton Hall where my father has lived since September 2023 is excellent. My father is well looked after one of the staff, I highly recommend, her caring skills are amazing. She treats Dad like family, he feels so at ease in her care and asked me to thank her. She listens to all his needs
and tries her best to make them happen. Thank you, you make the family’s life a bit easier.
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Review from B R (Son of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has only good things to say about the staff and the food, but this was not the right place for her to be - the other residents sometimes frightened her and she only wanted to be at home!
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Review from Ann S (Niece of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was transferred from the hospital to Loughton Hall for respite care and after 6 weeks she decided to remain. She says all the staff are lovely. The home is well staffed and there are always activities going on for residents which they are encouraged to become involved with. Every key event in
the year is celebrated with a party or special tea or dressing up. The cook always tries to supply my aunt with meals she favours. The managers are always accessible to me and my aunt. The home is well run and clearly, everyone there works hard to do their best for their results with kindness and patience.
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Review from Susan G (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loughton Hall Care Home and staff have welcomed my father for respite to permanent care.
They have cared for him, supported all of his needs and made him welcome.
He cannot speak highly enough of all members of the team.
Reply from Tracey Gilroy, Manager at Loughton Hall

Thank you for your kind words, I will pass this over to the team at Loughton Hall.

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Review from S L (Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have a good size room - clean and light. The water supply in the W.C. is not always available and radiators are cold during cold weather. I need extra help with certain medical things. But the staff are excellent and always helpful, despite being busy. The management have made improvements since I
arrived in Sept. I also have certain dietary needs, and the chef and staff have helped me a lot in this respect. Back door step needs improvement. Certain areas could do with improvement - i.e. on the ground floor area adjacent to the lift are W.C.'s used by residents the smell from which is not good. Other than that, a nice friendly home but needs odd improvements.
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Review from J T (Daughter of Resident) published on 20 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy with the care my mother is receiving now also with a lovely professional manager who’s always available as well as the carers I can’t fault this care home many thanks for your support and patience and hard work you give not just for my mum but all the residents.
Reply from Tracey Gilroy, Manager at Loughton Hall

Thank you so much for your kind words, I will pass on your thanks to my staff.

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Review from Yvonne L (Daughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted with my mother's excellent care at Loughton Hall. The Manager is always available for a chat with family. The carers are professional, friendly and helpful. Exceptionally clean, with wondereful wholesome food. Activities well catered for. I would recommend Loughton Hall to family who
need to know their relative is safe and well cared for. Visiting is allowed from 9am without an appointment. There are no time limitations for visits. All mum's family, children, brothers, neices and nephews welcome. I cannot express my gratitude to the Manager enough!
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Review from Raymond P (Son of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was admitted to Loughton Hall Care Home temporarily to assess her and find a permanent care home. We have now done this and moved her closer to us. During the time Mum was there all the staff were very kind and helpful, the manager was always accessible and had time for us, resolving any
issues required. The home could probably do with a little renovation but the care was very good. Thanks to the whole team for their hard work, it is a difficult job.
Reply from Ronna Gummer, Manager at Loughton Hall

Thank you so much for your kind words about the care given to your mum
Your mum was a pleasure to care for and will be missed. Management and care staff appreciate you taking the time to review Loughton Hall.


Regards
Registered manager

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Review from Michael N (Partner of Resident) published on 12 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Every time I visit my partner, she looks well, alert and happy.
We have a good chat she always looks smart.
On behalf of me and my family, thank you to the care staff and management for the care shown and respect and dignity given.
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Review from Nicola C (Daughter of Resident) published on 3 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother is happy in the care home and always looks alert and well cared for when we visit. Staff are friendly and helpful, and I have been kept informed of any updates or changes when necessary. The new manager has been particularly helpful and supportive.
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Review from S H (Wife of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband seems to be very happy in the care home.
The carers are very attentive and patient.
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Review from JH (Friend of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so caring and thoughtful, they all go one step beyond. Beautiful grounds and lovely company. Loughton Hall has much history and it’s good to know it’s being used as a great care home.
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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Loughton Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.684 for Loughton Hall is calculated as follows: ( (114 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 155 Ratings = 4.684
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Loughton Hall is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Loughton Hall

What types of Care is Loughton Hall registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Loughton Hall have?

There are 33 Single Rooms.

What are the Facilities & Services at Loughton Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Loughton Hall to the centre of Loughton?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Loughton Hall to verify any information. View our terms and conditions. Loughton Hall has an Basic Service - more info.