Loughton Hall

Rectory Lane, Loughton IG10 3RU

Loughton Hall is a residential home registered to provide care for elderly people. The Home is set in approximately two acres of grounds situated in the heart of picturesque Loughton, Essex. That has been converted from a Queen Anne style Grade II listed building/manor. The manor has undergone an extensive renovation programme and has been very sympathetically restored to its forma glory. The Home has been beautifully furnished to a very high specification and all bedrooms benefit from having their own private en-suite facility. There is a private disabled access to St. Nicholas Church. Loughton Hall is conveniently located close to all local amenities and transport links.

Loughton Hall was replaced by the present building by Reverend J. W. Maitland who re-built the manor in 1878. The Maitland family held the manor for much of the 19th century. Amongst its occupiers consisted of Mary Tudor before she became queen of England in 1553. It has played host to many Royals including Queen Elizabeth in 1561 and 1578, as well as King James 1 in 1605.

The Home Manager runs an 'open door policy' and is always happy to help. Care workers encourage relatives to take part in all the activities that take place in the home.

As well as quality care, residents have an active lifestyle supported, with many interesting dates organised for their benefit, while the home's philosophy is to maintain dignity and respect at all times. Bedrooms are en-suite and special diets are catered for, while specialised hoists help those with mobility issues.

Group: Veecare Ltd

Person in charge: Ronna Gummer (Manager)

Local Authority / Social Services: Essex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 33

Shared Rooms: 0

Rooms with ensuite WC: 33

Weekly Charges Guide: Personal Care Single £500 – £700 (These prices are only a guideline, please contact Loughton Hall to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Loughton Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Loughton Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Loughton Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.536 for Loughton Hall is calculated as follows: ( (46 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.758 Points relating to the number of positive Reviews for Loughton Hall is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.6 Target = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Loughton Hall has a Review Score of 9.3 (9.294) from 7 Reviews


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Loughton Hall?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Loughton Hall

  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    3

Good experience, Mum is very happy and enjoys the banter with staff/carers. Would like mum to be encouraged to drink more. Weekly activities/packages very good giving new experiences to residents.

How likely would you be to recommend Loughton Hall? Extremely Likely

Overall Standard

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Average Rating:   4.3 out of 5

I would like the staff to be more pro-active in hydrating mother i.e ensuring she drinks water and walking and movement. Mums finger and toenails should be cut more frequently.

How likely would you be to recommend Loughton Hall? Extremely Likely

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Average Rating:   4 out of 5

This home has a very caring atmosphere. The staff, without exception, are all very caring and treat the residents with dignity and respect.
It is good to see the residents enjoying the varied entertainments.
In good weather, the large enclosed garden can safely be enjoyed too.
Without doubt the feel good factor of this care home is due to the excellent staff.

How likely would you be to recommend Loughton Hall? Likely

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Average Rating:   4.2 out of 5

Staff are very caring to residents and visitors. Always something going on to stimulate residents. Food is very good and balanced and residents always have a choice.

How likely would you be to recommend Loughton Hall? Extremely Likely

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Average Rating:   5 out of 5

I find the staff very helpful and friendly, they all work hard and give very good care to the residents. The home is very comfortable with a good atmosphere. The residents seem content and are obviously very well looked after. The activities for residents are stimulating, varied and good fun.

How likely would you be to recommend Loughton Hall? Extremely Likely

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Average Rating:   4.8 out of 5

I visit my Mum approximately every two weeks. The staff at Loughton Hall are always very good, kind and professional and I feel at ease that my Mum is looked after to a very good standard. We the family are grateful. Long may it continue. Thanks.

How likely would you be to recommend Loughton Hall? Extremely Likely

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Average Rating:   4.5 out of 5

My mum's care has been wonderful the staff are considerate and long serving. They have a live singer in every two weeks and plenty of activities.

How likely would you be to recommend Loughton Hall? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 16 Apr 2018

Dementia Care

Awards / Recognitions

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Care Home Idol 2016

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