Loughton Hall

Rectory Lane, Loughton IG10 3RU
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9.7 32 Reviews
  • Loughton Hall, Loughton
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1100
  • Self-Funded Residential Dementia Care: £950 – £1200
  • RESPITE Self-Funded Residential Care: £900 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £950 – £1200

These prices are only a guideline, please contact Loughton Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Loughton Hall Ltd

Person in charge

  • Tracey Gilroy (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Last Refurbishment: 2010

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
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Loughton Hall Reviews (32)

Total of 32, showing 21-32
9.7

Loughton Hall has a Review Score of 9.7 (9.684) out of 10, based on 13 reviews in the last 2 years. Over all time Loughton Hall has 32 reviews.

Overall Experience

  • 17
  • 13
  • 1
  • 0
  • 1

Date Published

32
5
5
13
19

Review from R B (Son of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring.

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Review from Sandra C (Daughter-in-law of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is bright and airy and clean. The staff have been warm and friendly. We have been so relieved to find a local home that is so good for my mother-in-law. Food is excellent, I have enjoyed lunch with resident's. Good and wholesome and Vienetta. The chef is so kind and friendly.

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Review from T R (Son-in-law of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very helpful and always on hand to help and talk.
They always encourage father to do the best he can.

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Review from S W (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A resident at Loughton Hall had an 80th birthday party which my mother really enjoyed. There was a singer there who my mum said reminded her Anthony Newley.
He was very good.

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Review from Amy P (Granddaughter of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

What a disgusting care home, in ways you couldn’t even imagine.
I would not recommend anyone sending a relative to this care home, as I wouldn’t want them to be put through what my nan and the whole family were put through.
Unfortunately, I can’t go into detail, but this home should be shut down!

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Review from David G (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience, Mum is very happy and enjoys the banter with staff/carers. Would like mum to be encouraged to drink more. Weekly activities/packages very good giving new experiences to residents.

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Review from Terence G (Son of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like the staff to be more pro-active in hydrating mother i.e ensuring she drinks water and walking and movement. Mums finger and toenails should be cut more frequently.

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Review from P T (Son of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful and friendly, they all work hard and give very good care to the residents. The home is very comfortable with a good atmosphere. The residents seem content and are obviously very well looked after. The activities for residents are stimulating, varied and good fun.

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Review from C S (Daughter of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home has a very caring atmosphere. The staff, without exception, are all very caring and treat the residents with dignity and respect.
It is good to see the residents enjoying the varied entertainments.
In good weather, the large enclosed garden can safely be enjoyed too.
Without doubt the feel
good factor of this care home is due to the excellent staff.

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Review from Jean M (Daughter of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring to residents and visitors. Always something going on to stimulate residents. Food is very good and balanced and residents always have a choice.

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Review from Robert E (Son of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my Mum approximately every two weeks. The staff at Loughton Hall are always very good, kind and professional and I feel at ease that my Mum is looked after to a very good standard. We the family are grateful. Long may it continue. Thanks.

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Review from Julie G (Daughter of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care has been wonderful the staff are considerate and long serving. They have a live singer in every two weeks and plenty of activities.

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Current Review Score: 9.7 (9.684)

Overview of Review Score

The Review Score of 9.7 (9.684) out of 10 for Loughton Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.684 for Loughton Hall is calculated as follows: ( (114 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 155 Ratings = 4.684

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Loughton Hall is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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