Otterburn is a nurse-led care home for adults with complex needs and aims to make every day better for service users. Identifying achievable goals with service users, their families and professionals ensures individuals retain some form of independence.
Care and activity plans are centred around each individual, who are encouraged to be happy and fulfilled.
Otterburn has three units; Otter, Fox and Squirrel, each with 10 bedrooms. Each unit has a dining room, lounge and a quiet area. Bedrooms are decorated to suit individual tastes, each fitted with TV and telephone access points, as well as an en-suite wet room.
Service user forums are held every eight weeks, allowing everyone to share their views on activities and put forward any ideas for the future. Social activities are part of a healthy and balanced life at Otterburn, and services users participate in many group and individual activities dependent on their personal interests. Outings are regular, with days out including visits to the park, the local cinema and even holidays to Wales. An on-site minibus means transport is always available.
Otterburn provides service users with access to the garden, where many events occur throughout the summer. Raised flower beds are also featured in the garden, brilliant for individuals who wish to try their hand at gardening.
Otterburn has a firm open door policy. Friends and family are encouraged to visit at any time and play an active role in the service users life.
Group: Exemplar Health Care Ltd
Person in charge: Naomi Jones (Home Manager)
Local Authority / Social Services: Birmingham City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Huntington's Disease • Multiple Sclerosis • Neuropathic • Parkinson's Disease • Schizophrenia • Stroke • Visual Impairment
Admission Information: Ages 18+.
Languages Spoken by Staff (other than English): Slovak
Single Rooms: 30
Rooms with ensuite WC: 30
Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Visiting:
The home has an open door policy, welcoming friends and family at all times.
If a meeting with the Home Manager is required, please call in advance.
Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.
Parking:
Free parking onsite.
Latest Care Quality Commission* Report on Otterburn: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 5.8 (maximum of 10) for Otterburn is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.2 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Otterburn in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.167 for Otterburn is calculated as follows: ( (2 Excellents x 5) + (10 Goods x 4) ) ÷ 12 Ratings = 4.167
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.584 Points relating to the number of positive Reviews for Otterburn is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167 , then divided by 2 = 0.084
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Otterburn has a Review Score of 5.8 (5.751) from 1 Reviews
Review submitted from a Website Submission by Suzanne S (Friend of Resident) on Thursday 27 April 2017. Relates to April 2017.
I visit my friend once a week and feel very happy with the care she receives. The staff are always polite and ready to answer any questions I might have. They show great kindness to my friend. My friend has been there for 2 years and said she likes living at Otterburn. I like to keep my eye on things and will voice my concerns if necessary.
How likely would you be to recommend Otterburn? Extremely Likely
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